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    NCA Sanctions MTN For Failing To Comply With Directives

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    myjoyonline.com
    The National Communications Authority (NCA) has sanctioned Mobile Network Operator (MNO) MTN Ghana for failing to comply with directives to submit a report on recent network challenges within 24 hours. MTN failed to submit the report by the deadline of December 4th. As a result, the NCA imposed fines of GHC10,000 per day until the report is submitted, as well as two fines of GHC50,000 each for failures to notify customers about billing and customer service issues. MTN was instructed to pay all fines by December 11th. The NCA will continue monitoring MTN to ensure customers receive proper service and that providers comply with their licenses.

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    © All Rights Reserved
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    NCA Sanctions MTN For Failing To Comply With Directives

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    myjoyonline.com
    4K views2 pages
    The National Communications Authority (NCA) has sanctioned Mobile Network Operator (MNO) MTN Ghana for failing to comply with directives to submit a report on recent network challenges within 24 hours. MTN failed to submit the report by the deadline of December 4th. As a result, the NCA imposed fines of GHC10,000 per day until the report is submitted, as well as two fines of GHC50,000 each for failures to notify customers about billing and customer service issues. MTN was instructed to pay all fines by December 11th. The NCA will continue monitoring MTN to ensure customers receive proper service and that providers comply with their licenses.

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    NCA sanctions MTN for failing to comply with directives

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    NCA sanctions MTN for failing to comply with directives

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    The National Communications Authority (NCA) has sanctioned Mobile Network Operator (MNO) MTN Ghana for failing to comply with directives to submit a report on recent network challenges within 24 hours. MTN failed to submit the report by the deadline of December 4th. As a result, the NCA imposed fines of GHC10,000 per day until the report is submitted, as well as two fines of GHC50,000 each for failures to notify customers about billing and customer service issues. MTN was instructed to pay all fines by December 11th. The NCA will continue monitoring MTN to ensure customers receive proper service and that providers comply with their licenses.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4K views2 pages

    NCA Sanctions MTN For Failing To Comply With Directives

    Uploaded by

    myjoyonline.com
    The National Communications Authority (NCA) has sanctioned Mobile Network Operator (MNO) MTN Ghana for failing to comply with directives to submit a report on recent network challenges within 24 hours. MTN failed to submit the report by the deadline of December 4th. As a result, the NCA imposed fines of GHC10,000 per day until the report is submitted, as well as two fines of GHC50,000 each for failures to notify customers about billing and customer service issues. MTN was instructed to pay all fines by December 11th. The NCA will continue monitoring MTN to ensure customers receive proper service and that providers comply with their licenses.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    National Communications Authority

    - Press Release

    NCA SANCTIONS MTN FOR FAILING TO COMPLY WITH DIRECTIVES ON NETWORK


    CHALLENGES

    Accra, 5th December, 2019: The National Communications Authority (NCA) has sanctioned
    Mobile Network Operator (MNO), MTN Ghana for failing to comply with directives which were
    sent to them following some challenges with their network recently. In the directive, the
    Authority directed MTN to submit a report on the challenges within 24 hours of receipt of the
    directive among other directives.

    Monitoring by the NCA has indicated that the MNO has begun rolling out compensation and
    refunds to affected subscribers accordingly. However, MTN had failed to submit the report by
    the deadline indicated. As a result, and in line with the gazetted Schedule of Penalties gazetted
    in May 2015, the NCA has therefore imposed the following sanctions on MTN:

    1. A fine of GHC10,000.00 daily in accordance with Section N (7) of the Authority’s


    gazetted Schedule of Penalties for failure to submit the report by 4th December, 2019.
    It should be noted that this Pecuniary Penalty is a fine of GH¢10,000 for each day the
    infraction persists from 4th December to such time that MTN submits the report.

    2. A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s gazetted


    Schedule of Penalties for failure to give notice as soon as possible to the Authority, all
    affected persons including subscribers for challenges with billing inaccuracies
    regarding the purchase of their telecommunications service bundles.

    3. A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s gazetted


    Schedule of Penalties for failure to give notice as soon as possible to the Authority, all
    affected persons including subscribers for inaccessibility of MTN’s Customer Care lines.

    MTN has also been instructed to ensure that the fines are paid by close of business on Monday,
    11th December, 2019.

    The NCA further entreat consumers to report all challenges to the Authority to its Complaints
    Unit after duly reporting to the MNO concerned. The contact details for the NCA Complaints
    Unit is:
    Toll Free – 0800-110-622
    Email – complaints@nca.org.gh

    The Authority will also continue to monitor the situation to ensure that consumers duly receive
    services they have paid for and as well ensure that service providers comply with their licences.

    Issued by the National Communications Authority:

    No. 6 Airport City, Accra


    Tel: (0)30 – 2776621/2771701 or 050-145-1522/3.
    E-mail: info@nca.org.gh
    Date –December 5, 2019

    About NCA
    The National Communications Authority, (NCA), was established by an Act of Parliament, Act 524
    in December 1996, which has been repealed and replaced by the National Communications
    Authority Act, 2008 (Act 769). The Authority is the statutory body mandated to license and to
    regulate electronic communication activities and services in the country.

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