My Laptop Part PDF
My Laptop Part PDF
My Laptop Part PDF
Product notice
iii
iv Safety warning notice
Table of contents
v
WLAN module .................................................................................................................................................... 32
TouchPad cable .................................................................................................................................................. 34
TouchPad ............................................................................................................................................................ 35
Fingerprint reader cable ................................................................................................................................... 37
Fingerprint reader ............................................................................................................................................. 38
SD card board cable .......................................................................................................................................... 39
SD card board ..................................................................................................................................................... 40
Optical drive ........................................................................................................................................................ 41
USB port board cable ........................................................................................................................................ 42
USB port board .................................................................................................................................................. 43
Fan ....................................................................................................................................................................... 44
Power connector cable ..................................................................................................................................... 45
System board ..................................................................................................................................................... 46
Heat sink ............................................................................................................................................................. 49
Speakers ............................................................................................................................................................. 51
Display assembly ............................................................................................................................................... 52
8 Specifications .......................................................................................................................................................................................... 63
vi
9 Backing up, restoring, and recovering ................................................................................................................................................. 64
Using Windows tools ............................................................................................................................................................. 55
Creating HP Recovery media (select products only) ........................................................................................................ 64
Using HP Recovery Manager to create recovery media .............................................................................. 65
Before you begin ........................................................................................................................... 65
Creating the recovery media ....................................................................................................... 65
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 66
Restoring and recovery ......................................................................................................................................................... 66
Restoring, resetting, and refreshing using Windows tools ......................................................................... 66
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 66
Recovering using HP Recovery Manager ....................................................................................................... 67
Recovering using the HP Recovery partition (select products only) ......................................................... 67
Recovering using HP Recovery media ............................................................................................................ 68
Changing the computer boot order ................................................................................................................ 68
Removing the HP Recovery partition (select products only) ...................................................................... 68
11 Recycling ............................................................................................................................................................................................... 71
Index ............................................................................................................................................................................................................. 72
vii
viii
1 Product description
Category Description
Processor Intel® Core™ i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0-W)
Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15.0-W)
NVIDIA® N17S-G1 with 4096-MB GeForce MX150 (512-MB×16 4 pieces) GDDR5 Graphics Controller
Panel ● 17.3-in., liquid crystal display (LCD), full high-definition (FHD), AntiGlare (1920×1080), white
light-emitting diode (WLED), UWVA, 72 300, eDP, flat, 4.0t TouchScreen display assembly
● 17.3-in, LCD, UHD, AntiGlare (3840×2160), WLED, UWVA 95 300, eDP 1.3+PSR, flat, non-
TouchScreen display assembly
● 17.3-in, LCD, FHD (1920×1080), AntiGlare, WLED, UWVA 72 300, eDP 1.2, flat, non-
TouchScreen display assembly
Memory Supports DDR4 1.2-V 2666 and 2400 memory in the following configurations:
● 16-GB (8-GB × 2)
● 8-GB (4-GB × 2)
● 512-GB, M.2 2280, peripheral component interconnect express (PCIe) 3×4, non-volatile
memory express (NVMe) solid-state drive with triple-level cell (TLC)
● 1-TB, 7200-rpm, SATA 7.0-mm hard drive + 256-GB, 2280, PCIe, NVMe solid-state drive
● 1-TB, 7200-rpm, SATA 7.0-mm hard drive + 128-GB, M.2 2280-SATA3 solid-state drive
with TLC
● 1-TB, 7200-rpm, SATA 7.0-mm hard drive + 16-GB, 2280, PCIe3×2, NVMe, 3D XP solid-
state drive
Audio and video ● Fixed (no tilt) integrated webcam, with LED
1
Category Description
Sensor Accelerometer
Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module
● HP Smart AC adapter
● RJ45 network
Supports the 90-W HP Smart AC adapter PFC, RA, 4.5-mm and 65-W HP Smart AC adapter non-PFC,
4.5-mm (with mount) AC adapters
The computer features top-rated components. This chapter provides details about these components, where
they are located, and how they work.
Locating hardware
To find out what hardware is installed on the computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
A list displays all the devices installed on your computer.
Locating software
To find out what software is installed on the computer:
▲ Select the Start button.
– or –
▲ Right-click the Start button, and then select Apps and Features.
Locating hardware 3
Right side
(3) Optical drive eject button Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is
fully charged.
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed HDMI device.
(4) USB Type-C port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
the computer is off, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
(5) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
(6) Security cable slot Attaches an optional security cable to the computer.
(7) Drive light Blinking white: The hard drive is being accessed
(8) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
Left side 5
Item Component Description
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
Display
(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
(4) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
2. Select My PC, select the Specifications tab, and then select User Guides.
TouchPad
(1) TouchPad zone Reads finger gestures to move the pointer or activate items on
the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 7
Lights
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(1) Power button ● When the computer is off, press the button to turn on
the computer
Component Description
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels affixed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
Labels 11
Component
Computer components 13
Item Component Spare part number
17.3-in., FHD, AntiGlare (1920×1080), LCD, WLED, UWVA, 72 300, eDP, flat, 4.0t TouchScreen L20694-001
display assembly
17.3-in, UHD, AntiGlare (3840×2160), LCD, WLED, UWVA 72 300, eDP 1.2, flat, non- L20696-001
TouchScreen display assembly
(2) Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
(4) Speakers (include left and right speakers, cables, and four rubber isolators) L20705-001
(7a) Fingerprint reader (not illustrated, does not include bezel, bracket, or cable): L20700-001
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L20713-601
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 4096-MB video memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L20713-001
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 4096-MB video memory, and a non-Windows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L20712-601
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L20712-001
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L20711-601
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L20711-001
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, and a non-Windows operating system
512-GB, M.2 2280, PCIe3×4, NVMe solid-state drive with TLC L20709-001
Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas L16647-005
Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas 901229-855
8-MB 862398-855
4-MB 862397-855
(16) 1-TB, 7200-rpm, 7.0-mm hard drive (does not include cable or rubber sleeve): L06427-855
Computer components 15
Item Component Spare part number
Rubber Kit (not illustrated, includes bottom cover rubber foot strip) L20703-001
Miscellaneous parts
Component Spare part number
AC adapter:
Adapter:
Miscellaneous parts 17
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 screw driver
● Torx5 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or
in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”
Service considerations 19
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
Relative humidity
Workstation guidelines
Grounding guidelines 21
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to
connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive floors
or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between
the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive computerop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
3. Use an unbent paper clip (1) or similar thin plastic tool to release the optical drive tray (2).
5. Use a case utility tool (1) or similar thin plastic tool to separate the rear edge of the bottom cover (2) from
the computer.
6. Remove the bottom cover (3).
1-TB, 7200-rpm, 7.0-mm hard drive (does not include cable or rubber sleeve) L06427-855
3. If it is necessary to remove the hard drive cable and/or hard drive rubber sleeve:
a. Disconnect the hard drive cable (1) from the front of the hard drive, and if necessary, save it for use
on the replacement hard drive.
The hard drive cable is available using spare part number L20682-001.
b. Remove the hard drive rubber sleeve (2) from the hard drive, and if necessary, save it for use on the
replacement hard drive.
The hard drive rubber sleeve is available using spare part number L20702-001.
512-GB, M.2 2280, PCIe3×4, NVMe solid-state drive with TLC L20709-001
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
NOTE: The computer uses two memory slots. The top slot houses the expansion memory module. The
bottom slot houses the primary memory module.
Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas L16647-005
Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas 901229-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2. Remove the Phillips M2.0×4.1 screw (2) that secures the solid-state drive to the system board. (The WLAN
module tilts up.)
NOTE: WLAN modules are designed with notches to prevent incorrect insertion.
Before removing the USB port board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 24).
5. Remove the battery (see Battery on page 26).
Remove the USB port board cable:
1. Release the ZIF connector (1) to which USB port board cable is connected, and then disconnect the USB
port board cable from the system board.
2. Release the ZIF connector (2) to which USB port board cable is connected, and then disconnect the USB
port board cable from the USB port board.
3. Remove the USB port board cable (3).
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, L20713-601
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
4096-MB video memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, L20713-001
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
4096-MB video memory, and a non-Windows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, L20712-601
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, L20712-001
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, L20711-601
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, L20711-001
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, and a non-Windows operating system
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
3. Release the system board (1) by lifting the left side until it rests at an angle.
4. Remove the system board (2) by sliding it up and to the left at an angle.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.
Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Thermal paste is also
used on the graphics subsystem component (3) and the heat sink section (4) that services it.
Speakers (include left and right speakers, cables, and four rubber isolators) L20705-001
NOTE: When removing the speakers, make note of the location and condition of the four rubber
isolators (3). These isolators are critical to the performance of the speakers. The absence of these isolators
or damage to them can degrade the speaker performance.
17.3-in., FHD, AntiGlare (1920×1080), LCD, WLED, UWVA, 72 300, eDP, flat, 4.0t TouchScreen L20694-001
display assembly
17.3-in, UHD, AntiGlare (3840×2160), LCD, WLED, UWVA 72 300, eDP 1.2, flat, non-TouchScreen L20696-001
display assembly
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
7. Remove the four Phillips M2.5×5.7 screws that secure the display hinges to the keyboard/top cover.
8. Lift the front edge of the keyboard/top cover (1) until it rests at an angle.
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.
NOTE: To start Setup Utility on convertible computers, the computer must be in notebook mode and the
keyboard must be attached to the notebook.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 55).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 56.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on the
computer. If the update is more recent than the BIOS version, make a note of the date, name, or other
identifier. You may need this information to locate the update later, after it has been downloaded to
the hard drive.
b. Follow the on-screen instructions to download the selection to the hard drive. Make a note of the
path to the location on the hard drive where the BIOS update is downloaded. This path will be needed
when it is time to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click the hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, the downloaded file can be deleted
from the hard drive.
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows diagnostic tests to be run to
determine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on the computer, it must first be downloaded and
installed. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 58.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test to be run, and then follow the on-screen
instructions.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
57
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● A Windows computer must be used to download this tool because only .exe files are provided.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, and then enter the product name or number.
3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on the computer, download it to the computer desktop.
– or –
To run the tool from a USB flash drive, download it to a USB flash drive.
4. Select Run.
NOTE: To start diagnostics on a convertible computer, the computer must be in notebook mode, and the
attached keyboard must be used.
NOTE: If a diagnostic test needs to be stopped, press esc.
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 60.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test to be run, and then follow the on-screen
instructions.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and a
Windows computer must be used to download and create the HP UEFI support environment because only .exe
files are provided.
To download HP PC Hardware Diagnostics UEFI by product name products only) to a USB flash drive:
1. Go to http://www.hp.com/support.
2. Select Software and drivers, enter the product name, select the computer, and then select the
operating system.
3. Under Diagnostics, follow the on-screen instructions to select and download the HP PC Hardware
Diagnostics UEFI version for the product.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, enter the product name or number, select the computer, and then select
the operating system.
Select Software and drivers, enter the product name, select the computer, and then select the
operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Metric U.S.
Dimensions
Weight:
Equipped with a hard drive and an optical drive 3.0 g 6.6 lbs.
Temperature
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
63
9 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for
most products:
● Backing up your personal information—You can use Windows tools to back up your personal information
(see Using Windows tools on page 51).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on
page 51).
● Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud Recovery
Download Tool (select products only) to create recovery media (see Creating HP Recovery media (select
products only) on page 51).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 51).
● Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space (select
products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 55.
You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original state.
For more information and steps, see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact
support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create
recovery media on page 53.
NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB flash drive or hard drive.
– If your computer has an optical drive with DVD writer capability, be sure to use only high-quality blank
DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW,
double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with HP
Recovery Manager software.
– If your computer does not include an integrated optical drive with DVD writer capability, you can use
an external optical drive (purchased separately) to create recovery discs, as described above. If an
external optical drive is used, you must connect it directly to a USB port on the computer. It cannot be
connected to a USB port on an external device, such as a USB hub.
● To create a recovery flash drive, use a high-quality blank USB flash drive.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take an hour or more. Do not interrupt this process.
● If necessary, you can exit the program before you have finished creating all of the recovery media. HP
Recovery Manager will finish the current DVD or flash drive. The next time you start HP Recovery Manager,
you will be prompted to continue.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you need to recover the system, see Recovering using HP Recovery Manager on page 53.
2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.
● Using System Recovery—To recover the Windows partition to original factory content, select the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 53. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 51.
● Using Factory Reset (select products only)—Restores the computer to its original factory state by deleting
all information from the hard drive and recreating the partitions and then reinstalling the operating system
and the software that was installed at the factory (select products only). To use the Factory Reset option,
you must use HP Recovery media. If you have not already created recovery media, see Creating HP
Recovery media (select products only) on page 51.
NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to install the
operating system and the software that was installed at the factory.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 51.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
NOTE: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached:
▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 55.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot
order, and then follow the on-screen instructions. See Changing the computer boot order on page 55.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or
create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See Creating HP
Recovery media (select products only) on page 51.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts
AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
Norway NEMKO 1
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with
a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
71
Index
A D H
AC adapter light 4 display assembly hard drive
AC adapter, spare part numbers 16 removal 52 product description 1
adapter, spare part numbers 16 spare part numbers 13, 52 removal 27
antenna, location 6 display components 6 spare part number 15, 27
audio, product description 1 display panel, product description 1 hard drive cable
audio-in jack 5 drive light 5 removal 27
audio-out jack 5 drives spare part number 16, 27
precautions 19 hard drive rubber sleeve
B preventing damage 19 removal 27
battery DVD/RW Drive spare part number 16, 27
removal 26 removal 41 HDMI port 5
spare part number 15, 26 spare part number 16, 41 HDMI-to-VGA adapter, spare part
battery light 4 number 16
bottom component 10 E headphone jack 5
bottom cover electrostatic discharge 20 heat sink
removal 24 equipment guidelines 22 removal 49
spare part number 16, 24 Ethernet, product description 2 spare part number 15, 49
button components 9
buttons F J
optical drive eject 4 fan jacks
power 9 removal 44 audio-in 5
TouchPad 7 spare part number 15, 44 audio-out 5
fingerprint reader 4 headphone 5
C removal 38 microphone 5
cables, service considerations 19 spare part number 15, 38 network 5
camera light 6 fingerprint reader bezel, spare part RJ-45 5
camera, location 6 number 15
caps lock light 8 fingerprint reader bracket, spare part L
chipset, product description 1 number 15 left-side component 5
components fingerprint reader cable light components 8
bottom 10 removal 37 lights
buttons 9 spare part number 15, 37 AC adapter 4
display 6 battery 4
left side 5 G camera 6
lights 8 graphics, product description 1 caps lock 8
right side 4 grounding guidelines 20 components 8
speakers 9 guidelines drive 5
TouchPad 7 equipment 22 mute 8
computer components 13 grounding 20 network status 5
connectors, service considerations packaging 21 power 8
19 transporting 21 RJ-45 status 5
workstation 21
M
memory card reader 5
72 Index
memory module Ethernet 2 speakers
removal 30 graphics 1 location 9
spare part numbers 15, 30 hard drive 1 removal 51
memory, product description 1 memory 1 spare part number 14, 51
microphone microphone 1 storage, product description 1
location 6 optical drive 1 system board
microphone jack 5 ports 2 removal 46
microphone, product description 1 power requirements 2 spare part numbers 15, 46
model name 1 processors 1
mute light 8 product name 1 T
security 2 tools required 18
N sensor 2 TouchPad
network jack 5 solid-state drive 1 removal 35
network status lights 5 storage 1 spare part number 14, 35
video 1 TouchPad bracket
O wireless 2 removal 35
optical drive product name 1 spare part number 14
location 4 TouchPad button 7
product description 1 R TouchPad cable
removal 41 right-side components 4 removal 34
spare part number 16, 41 RJ-45 jack 5 spare part number 14, 34
optical drive bezel, spare part RJ-45 status lights 5 TouchPad component 7
number 16 rubber foot strip TouchPad zone 7
optical drive bracket, spare part removal 24 transporting guidelines 21
number 16 spare part number 24
optical drive eject button 4 Rubber Kit, spare part number 16, U
17 USB port 4, 5
P USB port board
packaging guidelines 21 S removal 43
plastic parts, service considerations Screw Kit, spare part number 17 spare part number 14, 43
18 SD card board USB port board cable
ports removal 40 removal 42
HDMI 5 spare part number 14, 40 spare part number 14, 42
product description 2 SD card board cable USB–C-to-HDMI 2.0 adapter, spare
USB 4, 5 removal 39 part number 16
power button 9 spare part number 14, 39 USB–C-to-MultiPort hub, spare part
power connector 4 security cable slot 5 number 16
power connector cable security lock bracket, spare part USB–C-to-USB–A dongle, spare part
removal 45 number 16 number 16
spare part number 15, 45 security, product description 2 USB–C-to-USB–A hub, spare part
power cord sensor, product description 2 number 16
set requirements 69 service considerations
spare part numbers 16 cables 19 V
power light 8 connectors 19 vent 10
power requirements, product plastic parts 18 video, product description 1
description 2 solid-state drive
processor, product description 1 product description 1 W
product description removal 29 wireless antenna, location 6
audio 1 spare part numbers 15, 29 wireless, product description 2
chipset 1 speaker components 9 WLAN antenna, location 6
display panel 1
Index 73
WLAN module
removal 32
spare part numbers 15, 32
workstation guidelines 21
74 Index