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    Midterm Examination Fall 2009 HRM624-Conflict Management (Session - 5)

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    eagle ctl
    This document appears to be a midterm examination for a course on conflict management. It contains 31 multiple choice questions testing various concepts related to conflict such as misperceptions about conflict, restrictions on innovation, application of alternative dispute resolution in different cultures, dimensions of issue perspectives in conflict, identifying interpersonal conflicts, advantages of understanding other parties' interests in negotiation, and Abraham Maslow's hierarchy of needs. The final two questions are short answer, asking about what enhances the importance of conflict management and discussing the Dual Concern Model in detail.

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    Midterm Examination Fall 2009 HRM624-Conflict Management (Session - 5)

    Uploaded by

    eagle ctl
    172 views6 pages
    This document appears to be a midterm examination for a course on conflict management. It contains 31 multiple choice questions testing various concepts related to conflict such as misperceptions about conflict, restrictions on innovation, application of alternative dispute resolution in different cultures, dimensions of issue perspectives in conflict, identifying interpersonal conflicts, advantages of understanding other parties' interests in negotiation, and Abraham Maslow's hierarchy of needs. The final two questions are short answer, asking about what enhances the importance of conflict management and discussing the Dual Concern Model in detail.

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    This document appears to be a midterm examination for a course on conflict management. It contains 31 multiple choice questions testing various concepts related to conflict such as misperceptions about conflict, restrictions on innovation, application of alternative dispute resolution in different cultures, dimensions of issue perspectives in conflict, identifying interpersonal conflicts, advantages of understanding other parties' interests in negotiation, and Abraham Maslow's hierarchy of needs. The final two questions are short answer, asking about what enhances the importance of conflict management and discussing the Dual Concern Model in detail.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    172 views6 pages

    Midterm Examination Fall 2009 HRM624-Conflict Management (Session - 5)

    Uploaded by

    eagle ctl
    This document appears to be a midterm examination for a course on conflict management. It contains 31 multiple choice questions testing various concepts related to conflict such as misperceptions about conflict, restrictions on innovation, application of alternative dispute resolution in different cultures, dimensions of issue perspectives in conflict, identifying interpersonal conflicts, advantages of understanding other parties' interests in negotiation, and Abraham Maslow's hierarchy of needs. The final two questions are short answer, asking about what enhances the importance of conflict management and discussing the Dual Concern Model in detail.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6

    MIDTERM EXAMINATION

    Fall 2009
    HRM624- Conflict Management (Session - 5)

    Time: 60 min
    M - 45
    Question No: 1 ( M - 1 ) .
    Which of the following statement is misperception about conflict?
    ► Conflict levels are segregated into multiple situations
    ► Delaying the conflicts may leads to destructive behavior
    ► Conflicts are only created to gain benefits
    ► Conflict not always leads to an anger
    Question No: 2 ( M - 1 ) .
    Which of the following does not restrict innovations?
    ► Proficiency lack
    ► Efficient outcomes
    ► Limited resources
    ► Ongoing systems
    Question No: 3 ( M - 1 ) .
    Application of ADR is promoted in which of the following type of culture?
    ► Collectivist
    ► Communist
    ► Monopolistic
    ► Individualistic
    Question No: 4 ( M - 1 ) .
    Customer remained dissatisfied with the shopkeeper’s demonstration about the product, it leads
    to which of the following?
    ► Dispute
    ► Collision
    ► Distortion
    ► Confusion
    Question No: 5 ( M - 1 ) .
    Which of the following is NOT an important tip for a driver to survive in a Fender-Bender?
    ► Exchange information
    ► Keep calm
    ► Call the police
    ► Start a row
    Question No: 6 ( M - 1 ) .
    All of the following are dimensions of issue perspective of conflict EXCEPT:
    ► Joint Vs Individual
    ► Process Vs Outcome
    ► Tangible Vs Intangible
    ► Narrow Vs Broad focus
    Question No: 7 ( M - 1 ) .
    A conflict which is purely internal and does not involve any other person, is:
    ► Interpersonal conflict
    ► Intrapersonal conflict
    ► Interpretive conflict
    ► Not a conflict
    Question No: 8 ( M - 1 ) .
    Which of the following is an internal urge to give good performance and which forces for creativity
    & innovation?
    ► Reinforcement
    ► Determination
    ► Confidence
    ► Motivation
    Question No: 9 ( M - 1 ) .
    While identifying interpersonal conflicts, it is necessary to indicate:
    ► The interests of all involved parties
    ► The disputants of a particular conflict
    ► The divergent goals of all disputants
    ► All of the given options
    Question No: 10 ( M - 1 ) .
    Many conflicting situations may have more than one:
    ► Activity conflict
    ► Interpersonal conflict
    ► Intrapersonal conflict
    ► Agency conflict
    Question No: 11 ( M - 1 ) .
    Why it is important to focus on resources in order to diagnose a conflict?
    ► Helpful in finding other sources of conflict
    ► Identify underlying reasons of conflict
    ► Identify best available option
    ► All of the given options
    Question No: 12 ( M - 1 ) .
    The conflict which arises over personal beliefs and deeply held morals & ethics is termed as:
    ► Differences in orientation
    ► Conflict over facts
    ► Conflicts over deeply held values
    ► Threats to self-concept and world view
    Question No: 13 ( M - 1 ) .
    Which of the following truly explains the situation in which the disputants are not focusing the real
    facts and figures of conflict?
    ► Dislodged conflict
    ► Misplaced conflict
    ► misaligned conflict
    ► Misattributed conflict
    Question No: 14 ( M - 1 ) .
    Conflict can be taken as a challenge and could be transformed into a/an:
    ► Threat
    ► System
    ► Opportunity
    ► Weakness
    Question No: 15 ( M - 1 ) .
    You are a negotiator of party ‘A’ and negotiator of party ‘B’ is exchanging the ideas about his party's
    principles, values and preferences. You are analyzing the:
    ► Constituents & stake holder’s interests
    ► Other disputant’s interests
    ► Disputant’s interests
    ► Own interests
    Question No: 16 ( M - 1 ) .
    All of the following are advantages of understanding the other disputant's interests, EXCEPT:
    ► Disputant is restricted with his own ideas
    ► Craft proposals that are acceptable to others
    ► Avoidance of positional bargaining
    ► Limit later sabotage that may arouse
    Question No: 17 ( M - 1 ) .
    According to Abraham Maslow, the most basic needs are:
    ► Safety needs
    ► Security needs
    ► Physiological needs
    ► Psychological needs
    Question No: 18 ( M - 1 ) .
    The stances of disputants in an interpersonal conflict are known as:
    ► Position
    ► Interests
    ► Bargaining
    ► Negotiation
    Question No: 19 ( M - 1 ) .
    According to the Deutsch's theory which of the following is that cooperation begets?
    ► Exacerbation
    ► Competition
    ► Cooperation
    ► Escalation
    Question No: 20 ( M - 1 ) .
    Who said, “If thou are a master, be some time blind; if a servant, sometimes deaf”?
    ► Robert Gaits
    ► Robert Frost
    ► Thomas Fuller
    ► Thomas Millar
    Question No: 21 ( M - 1 ) .
    Which of the following negotiation style causes loss of both opportunities and benefits?
    ► Accommodating style
    ► Compromising style
    ► Dominating style
    ► Avoiding style
    Question No: 22 ( M - 1 ) .
    Which of the following is relevant to the misperception about conflict management?
    ► Increases the possibility to impair a positive resolution
    ► Reduces the alternative ways to handle conflict
    ► It always leads to become more vicious
    ► All of the given options
    Question No: 23 ( M - 1 ) .
    Which of the following is a clear picture of Individualistic culture?
    ► It provides more opportunities to promote an individual
    ► Its preferences and structures tend to be invisible to inhabitants
    ► It provides more opportunities to handle a conflict in a better way
    ► All of the given options
    Question No: 24 ( M - 1 ) .
    A social conflict as compared to the corporate conflicts can be considered as:
    ► Low risky
    ► More risky
    ► Risk free
    ► None of the given options
    Question No: 25 ( M - 1 ) .
    Conflict is largely considered as:
    ► Global phenomenon
    ► Perceived phenomenon
    ► Destructive phenomenon
    ► Constructive phenomenon
    Question No: 26 ( M - 1 ) .
    Theory of Social Ecology includes which of the following important institutions for operation of all
    human beings?
    ► Mass media
    ► Court systems
    ► School Organizations
    ► All of the given institutions
    Question No: 27 ( M - 1 ) .
    Which of the following outcomes of a conflict are being observed in the specific context
    of Pakistan?
    ► Opportunity for change
    ► Win-win situation
    ► Competition
    ► Positive
    Question No: 28 ( M - 1 ) .
    Which of the following is the purpose of adoption of ADR by “Efficiency Wing”?
    ► Divert cases to litigation
    ► Save time & money
    ► Elapse conflict for long time
    ► Create win-win situation
    Question No: 29 ( M - 1 ) .
    After receiving social stimuli, people assign meaning to what they have experienced, which is
    known as:
    ► Interpretation
    ► Perception
    ► Reception
    ► Stimulus
    Question No: 30 ( M - 1 ) .
    Which of the following type of justice refers to the fairness of the process?
    ► Distributive
    ► Competitive
    ► Procedural
    ► Substantive
    Question No: 31 ( M - 5 )
    What aspect enhance the importance of conflict management?
    Question No: 32 ( M - 10 )
    What do you know about Dual Concern Model? Discuss in detail.

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