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    The Complete Servicenow System Administrator Course

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    shradha11
    The document outlines a ServiceNow administrator course, including: 1. An overview of ServiceNow, describing it as a software-as-a-service platform initially for ITSM that has expanded into other areas and can be customized. 2. Details on the ServiceNow ecosystem and stack, noting its use of technologies like Tomcat, J2EE, and MySQL. 3. An explanation of the ServiceNow user interface, which features a banner, application navigator, and content frame for lists and forms.

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    The Complete Servicenow System Administrator Course

    Uploaded by

    shradha11
    935 views14 pages
    The document outlines a ServiceNow administrator course, including: 1. An overview of ServiceNow, describing it as a software-as-a-service platform initially for ITSM that has expanded into other areas and can be customized. 2. Details on the ServiceNow ecosystem and stack, noting its use of technologies like Tomcat, J2EE, and MySQL. 3. An explanation of the ServiceNow user interface, which features a banner, application navigator, and content frame for lists and forms.

    Original Description:

    SNOW

    Original Title

    SYS

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    The document outlines a ServiceNow administrator course, including: 1. An overview of ServiceNow, describing it as a software-as-a-service platform initially for ITSM that has expanded into other areas and can be customized. 2. Details on the ServiceNow ecosystem and stack, noting its use of technologies like Tomcat, J2EE, and MySQL. 3. An explanation of the ServiceNow user interface, which features a banner, application navigator, and content frame for lists and forms.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    935 views14 pages

    The Complete Servicenow System Administrator Course

    Uploaded by

    shradha11
    The document outlines a ServiceNow administrator course, including: 1. An overview of ServiceNow, describing it as a software-as-a-service platform initially for ITSM that has expanded into other areas and can be customized. 2. Details on the ServiceNow ecosystem and stack, noting its use of technologies like Tomcat, J2EE, and MySQL. 3. An explanation of the ServiceNow user interface, which features a banner, application navigator, and content frame for lists and forms.

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    You are on page 1of 14

    The Complete ServiceNow

    System Administrator Course


    Section 2 - ServiceNow Overview
    Course Outline
    1 Course Introduction 6 User Administration

    2 ServiceNow Overview 7 Core Applications

    3 Lists, Forms, & the UI 8 System Administration

    4 Customizations 9 Building A Custom App

    5 Tables & Fields 10


    Section Outline
    1 What is ServiceNow 6 User Interface (UI)

    2 ServiceNow Ecosystem 7 Application Navigator

    3 ServiceNow Stack 8 Banner

    4 Releases 9 Content Frame

    5 Environments 10
    What is ServiceNow
    • Software-as-a-Service
    • Started as ITSM suite
    • Expanding rapidly
    • Custom application development

    Client ServiceNow
    (browser) Internet Datacenter
    ServiceNow Ecosystem

    IT Service IT Operations IT Business


    Management Management Management

    Software Asset
    Performance Analytics Security Operations
    Management

    Customer Service
    HR Service Delivery Governance, Risk, and Compliance
    Management
    The ServiceNow Stack
    • Apache Tomcat web server
    • J2EE application server
    • MySQL database
    • Mozilla Rhino JavaScript engine

    ServiceNow Datacenter

    DB
    Web Server App Server
    Server
    Client Load
    (browser) Internet Balancer
    DB
    Web Server App Server
    Server
    Releases
    • Roughly a 10-12 month release cycle
    Feature Release Year
    • Feature release, patch release, hot-fix
    Eureka 2014
    • New UI, new apps, new features
    Fuji 2015
    • Always evolving
    Geneva 2015
    Helsinki 2016
    Hotfix Hotfix
    Istanbul 2017
    Jakarta 2017
    Kingston 2018
    Feature Release Feature Release

    Patch
    release
    Environments
    • Clone environments
    • Push changes from 1 instance to another
    • Test should be as close to Production as possible

    Development Test Production


    • 3 main UI components
    • Banner
    • Application Navigator
    • Main Content

    • Lists & Forms


    • UI versions
    • UI15

    User Interface • UI16

    • List v3
    Application Navigator
    • Menu of applications
    • Application filter search box
    • Starred favorites & History
    • Applications & Modules
    Banner

    • Company logo and banner text


    • User profile
    • Global search
    • Chat
    • Help
    • User settings
    Content Frame
    • Main window
    • Application views
    • Lists
    • Forms
    • UI pages
    • etc.
    Demo

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