Management-Ch1-Managers in The Workplace
Management-Ch1-Managers in The Workplace
Management-Ch1-Managers in The Workplace
WORKPLACE
Introduction
Review Syllabus
Other Administrative Details
Overview of the Course
Individual Project 20 P
50 P
Total
Textbook:
• Management, Global Edition, 13/E, Stephen P. Robbins, Mary Coulter, ISBN- 13:
9781292090207, Pearson, 2016. Please refer to your Syllabus for more details.
Effectiveness Efficiency
Doing the right Doing things right
things
Interpersonal roles
Figurehead, leader, liaison
Informational roles
Monitor, disseminator, spokesperson
Decisional roles
Entrepreneur, disturbance handler, resource
allocator, negotiator
Technical skills
Knowledge and proficiency in a specific field
Human skills
The ability to work well with other people
Conceptual skills
The ability to think and conceptualize about
abstract and complex situations concerning the
organization
Technological changes
Increased emphasis on managerial ethics
Increased competitiveness
Changing Security Threats
Universality of Management
The reality that management is needed
in all types and sizes of organizations
at allorganizational levels
in all organizational areas
in all organizations, regardless of location
1) Managers with good ________ know how to communicate, motivate and lead to
get the best out of their people. 1) _______
A) technical skills
B) B) conceptual skills
C) interpersonal skills
D) empirical skills
A) Non-managerial employee
B) first-line manager
C) middle manager
D) top manager
4) ________ have titles such as executive vice president, chief operating officer,
and chief executive officer. 4) _______
A) Middle managers
B) B) Top managers
C) Supervisors
D) First-line managers
5) ________ skills tend to be more important for first-line managers since they
manage employees who produce the organization's product. 5) _______
A) team leader
B) first-line manager
C) middle manager
D) top manager
A) any manager can work in any organization and perform any management
function
B) all managers in all organizations perform the four management functions
C) all managers in all organizations perform managerial functions in similar ways
D) all managers in all organizations perform the same quantity of managerial
functions
12) Today, the basic management functions include ________. 12) ______
13) Which of the following represents one of the challenges of management? 13)
______
A) influencing organizational outcomes
B) having to deal with a variety of personalities
C) creating an environment in which organizational members can do their best work
D) helping others find meaning and fulfillment in their work
14) When Joe checks the amount of output that the employees have completed and
the number of units that have been rejected, he is performing which of the following
management functions? 14) ______
16) When Sam Walton visited his Walmart stores, he would often lead the
employees in cheers and give inspiring speeches. Sam knew the importance of
________ skills. 16) ______
18) The fact that Aisha achieves her departmental goals is an indication of her
________ as a manager. 18) ______
A) leadership
B) efficiency
C) effectiveness
D) attention to detail