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    George Manford: Personal Summary

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    Srujana M
    This document contains the resume of George Manford, who has experience working in hospitality roles such as restaurant manager, cashier, and waiter. His skills include customer service, maintaining cleanliness and hygiene standards, supervising staff, handling cash and payments, and ensuring quality service. He holds a WASSCE certificate and seeks a suitable position in hospitality. His most recent role was as restaurant manager at Z-bar from 2014-2018, where he oversaw operations, staff, budgets, and customer satisfaction.

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    George Manford: Personal Summary

    Uploaded by

    Srujana M
    51 views3 pages
    This document contains the resume of George Manford, who has experience working in hospitality roles such as restaurant manager, cashier, and waiter. His skills include customer service, maintaining cleanliness and hygiene standards, supervising staff, handling cash and payments, and ensuring quality service. He holds a WASSCE certificate and seeks a suitable position in hospitality. His most recent role was as restaurant manager at Z-bar from 2014-2018, where he oversaw operations, staff, budgets, and customer satisfaction.

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    This document contains the resume of George Manford, who has experience working in hospitality roles such as restaurant manager, cashier, and waiter. His skills include customer service, maintaining cleanliness and hygiene standards, supervising staff, handling cash and payments, and ensuring quality service. He holds a WASSCE certificate and seeks a suitable position in hospitality. His most recent role was as restaurant manager at Z-bar from 2014-2018, where he oversaw operations, staff, budgets, and customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    51 views3 pages

    George Manford: Personal Summary

    Uploaded by

    Srujana M
    This document contains the resume of George Manford, who has experience working in hospitality roles such as restaurant manager, cashier, and waiter. His skills include customer service, maintaining cleanliness and hygiene standards, supervising staff, handling cash and payments, and ensuring quality service. He holds a WASSCE certificate and seeks a suitable position in hospitality. His most recent role was as restaurant manager at Z-bar from 2014-2018, where he oversaw operations, staff, budgets, and customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    GEORGE MANFORD

    P.O.Box 21 Osu Accra


    Phone Number; (+233) 542-184-628
    E-mail: George.manford990@gmail.com

    PERSONAL SUMMARY
    A polite, well-spoken and hardworking individual with experience of working in a hospitality industry.
    Able to uphold high standards of customer service, also possesses a strong understanding of financial
    margins and controls and speed whilst at the same time adhering to a company’s regulations and
    procedures. A quick learner who can quickly obtain a good knowledge about day to day activities of a
    company. Now looking for a suitable position with an ambitious and reputable company in the
    hospitality industry.

    KEY SKILLS AND COMPETENCIES


    Efficiency and creating a relaxed environment where service delivery and product quality is second to
    none. Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict
    regulation. Supervising the shifts of kitchen, waiting and cleaning staff. Familiar with all cash
    handling & Credit card payment procedures, Enjoy working with figures. Good Housekeeping duties.
    Able to follow a routine and adhering to procedures. Engaging in continuous learning in order to
    broaden knowledge and experience. Able to remain calm and relaxed under pressure. Highly
    focused on providing customers with a good experience.

    ACADEMIC QUALIFICATIONS

    WASSCE, YEAR
    Pope John Paul Senior High School 2002 - 2006
    WORK EXPERIENCE

    Restaurant Manager 2014- 2018


    Accra World Trade Center (Z-bar)
     Recruiting, training and supervising staff
     Agreeing and managing budgets
     Promoting and marketing the business
     Overseeing stock levels
     Ordering supplies
     Producing staff roster
     Handling customer enquiries and complaints
     Taking reservations
     Greeting and advising customers
     Preparing and presenting staffing/sales reports
     Keeping statistical and financial records
     Assessing and improving profitability
     Handling administration and paperwork

    Cashier 2011- 2014


    U.S embassy cafeterias
     Welcome customers who enter the restaurant and ensure that they are being looked after by
    waiters
     Ascertain that menus display the correct pricing and tax information
     Change prices or tax information on menus as per instructions from the management
     Operate cash machines and POS to calculate customers’ bills
     Check bills to see if the correct amount has been displayed and print them out
     Place printed bills in folders to be presented to customers
     Answer customers’ questions regarding billed items
     Record totaled amounts, including expenses in restaurant’s database
     Inform customers about available modes of payments
     Take cash payments in exchange of services rendered
     Assist waiters and servers during rush hours by packing takeaways and leftovers
     Keep track of inventory and ensure that restaurant supplies are ordered on time
     Count cash in the cash register at the end of each shift and ensure that it tallies
     Sort, count and wrap currency and coins and arrange for them to be deposited to the bank
     Ascertain that there is sufficient change available at the beginning of each day
    Waiter 2008- 2010
    Georgia Hotel
     Provide the perfect service experience for every Guest
     Ensure the Guest feels important and welcome in the restaurant
     Ensure hot food is hot and cold food is cold
     Adhere to timing standards for products and services
     Look for ways to consolidate service and increase table turns
     Present menu, answer questions and make suggestions regarding food and beverage
     Serve the Guest in an accommodating manner
     Must know all food liquor, beer, wine and retail offered
     Apply positive suggestive sales approach to guide Guests
     Pre-bus tables; maintain table cleanliness, bus tables
     Looks for ways to avoid waste and limit costs
     Assist in keeping the restaurant clean and safe

    Reference
    Mr. Obeng : Managing Director For Accra World Trade (zbar restaurant) - 0246103050

    Mr. Patrick Okyere - Supervisor for U.S embassy cafeteria -024 463 3863

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