THE IMPACT OF INFORMATION AND COMMUNICATION

TECHNOLOGY ON THE PERFORMANCE OF NIGERIAN BANKS

 TABLE OF CONTENTS

Title Page……………………………………………………………………………….I

Certification…………………………………………………………………………..II

Dedication…………………………………………………………………………….III

Acknowledgements………………………………………………………………...IV

Table of Contents……………………………………………………………………VI

Abstract……………………………………………………………………………. IX

CHAPTER ONE: INTRODUCTION

1.1 Background to the Study

1.2 Statement of the Problem
1.3 Objectives of the Study
1.4 Research Questions
1.5 Significance of the Study
1.6 Limitations of the Study
CHAPTER TWO: REVIEW OF RELATED LITERATURE

2.1 Introduction
2.2 Bank Defined
2.3 Brief History of the Case Study

2.4 The Structure of the Nigerian Banking System

2.5 Role of Information and Communication Technology in the Banking

Industry
2.6 Objectives of Effective Information and Communication Technology

2.7 Application of Information and Communication Technology in the

Banking Sector
2.8 Factors Affecting the Successful Application of Information and
Communication Technology on the Operations of the Banking System
2.9 Impact of Information and Communication Technology on the Nigerian
Banks’ Performance

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Introduction.
3.2 Research Design
3.3 Research Hypotheses
3.4 Population of the Study
3.5 Sample Size and Sampling Techniques
3.6 Method of Data Collection
3.7 Description of Variables
3.8 Techniques of Data Processing and Analysis
3.9 Declaration of Known Problems with Design

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.2 Introduction

4.2 Data Presentation

4.3 REGRESSION RESULTS

4.4 Model Summary

4.5 Validity Test.

4.6 Test of Hypotheses
4.7 Discussion and Interpretation of Results
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION

5.1 Summary
5.2 Conclusion
5.3 Recommendations
5.4 Suggestions for Further Research
BIBLIOGRAPHY
Appendix
 CHAPTER ONE

INTRODUCTION

1.1 Background to the Study

Every organisation, business, industry and government uses

technology to convert its inputs into output to attain its

organisational objectives, structures and strategic planning

processes (Glover R.H, 1993). The quality of strategic planning is

limited by the quality of Information and Communication

Technology (ICT) available to the decision makers and executive

information system. The Nigerian banking sector is not an

exception.

Technology and more specifically Information and

Communication Technology (ICT) are one of the resources needed

in the banking sector for effective management. It has significantly

improved the ability of the manager to monitor individual or team

performance and it has allowed employees to have more complete

information to make faster decisions.

 Through Information and Communication Technology (ICT)

services available to First Bank Plc Makurdi, it can now give its

customers a unified access to manage their personal financial

information.

The adoption of Information and Communication

Technology (ICT) by this bank has increased its operational

efficiencies, reduced cost through high utilization rates in the ICT

environment to ensure compliance with changing time and to gain

competitive advantage (Haggani A.B, 2003).

Methods of handling financial services has to change from

old manual transactions and data processing to a faster, more

effective and highly efficient electronic data processing and

Electronic Fund Transfer (EFT) i.e. deposits, withdrawals, bills-pay-

in, purchases of draft, value for cheques, third party transactions,

fund transfer and inquiries are all done electronically within

seconds.

The adoption of Information and Communication

Technology (ICT) has also helped First Bank Plc Makurdi to keep
the pace with the changing customers’ needs and market dynamics

and create a competitive differentiation in products and services

(Haggani A.B, 2003).

The complex nature of the banking system, its products and

services have made it necessary for banks to embrace this change as

quick as possible since this medium of banking has proven to be

very efficient in most countries of the world( for example America)

and Nigeria is no exception.

Indeed, the impact of ICT has reshaped the banking industry

in terms of providing and delivering effective and efficient services

to enhance its operations and general performance and does not

need to be overemphasised. This research work is therefore an

attempt to determine the impact of Information and

Communication Technology (ICT) on Nigerian Banks’ performance.

1.2 Statement of the Problem

 Information and Communication Technology has become a

potential tool in the hands of banks for sustainable growth it has

revolutionized the banking industry and its advent has enormously

increased the capabilities of banks as they are now able to offer

wider range of services to their customers including internet

banking, mobile banking and ATMs and also expand at a great rate.

Despite all these innovations in the banking industry, it is

highly disheartening to observe that banks are still finding it

difficult to meet the expectations of their customers as regards

service delivery. It is not uncommon to find long queues in banks,

delay in attending to customers, inability to properly sort out

transaction and customer’s general loss of trust in banks. Also,

banks have found it increasingly difficult to meet up with its overall

objectives and responsibilities and First Bank Plc Makurdi is not an

exception.

These has therefore led to the interest of the researcher to

examine the impact of Information and Communication Technology

(ICT) on Nigerian Banks’ performance and also to realise the

 significant impact ICT has had on their operations so as to

guarantee their profitability and growth.

1.3 Objectives of the Study

The broad objective of this study is to identify the impact of

Information and Communication Technology on the performance of

Nigerian banks. The specific objectives of the study are;

1. To determine if ICT has enhanced the profitability of

Nigerian banks.

2. To know if ICT has grown/ increased the assets base of

Nigerian banks.

3. To determine if ICT has enhanced the liquidity of Nigerian

banks.

4. To determine if ICT has improved the service delivery of

Nigerian banks.

1.4 Research Questions

In the light of the preceding objectives, the study seeks to answer

the following questions.

1. Has ICT enhanced the profitability of Nigerian Banks?

 2. Has ICT grown/ increased the assets base of Nigerian banks?

3. Has ICT enhanced the liquidity of Nigerian banks?

4. Has ICT improved the services rendered by Nigerian banks?

1.5 Significance of the Study

Every organization is concerned with the best possible way of

improving performance to guarantee sustainable growth that will

lead to the achievement of organizational goals.

Therefore, the knowledge that would be obtained from this

research will assist management of banks to appreciate the

importance and use of ICT products to achieve overall efficiency

and effectiveness in their operations.

This study will also benefit financial institutions in general, as

it will provide the framework with which proper system upgrades

can be carried out together with the adoption of computer to

guarantee efficient service delivery, maximization of profit and

minimization of cost.

Students of management sciences and other researchers who

intend to carry out further studies will find this study as a useful
 reference material especially in their literature review and findings

thereby helping to arrive at objective conclusions.

Finally, it is hoped that the conclusions arrived at, will assist

business organisations in ICT application so as meet desired

organisational goals and objectives.

1.6 Limitations of the Study

In this study “the impact of Information and Communication

Technology (ICT) on Nigerian Banks’ performance”, the research is

limited by time to go that far and treat this exhaustively.

The research is also limited by secrecy of information in the

bank, which requires permission of the bank’s higher authority

hence most information was regarded as classified information.

This research is also limited to the impact of ICT on banks’

performance and this is due to the fact that, this is the researcher’s

main concern at the moment.

PLEASE, print the following instructions and information if you

will like to order/buy our complete written material(s).
HOW TO RECEIVE PROJECT MATERIAL(S)
After paying the appropriate amount (#3500) into our bank Account
below, send the following information to 08064034407:
(1) Your project topics
 (2) Email Address
(3) Payment Name
(4) Teller Number
We will send your material(s) immediately we receive bank alert

BANK ACCOUNTS
MAIN BANK ACCOUNT
Account Name: ONOWA SIMON O.
Account Number: 3181087193
Bank: ECO Bank.

HOW TO IDENTIFY SCAM/FRAUD

As a result of fraud in Nigeria, people don’t believe there are good
online businesses in Nigeria.
But on this site, we have provided “table of content and chapter
one” of all our project topics and materials in order to convince you
that we have the complete materials.
Secondly, we have provided our Bank Account on this site. Our Bank
Account contains all information about the owner of this website.
For your own security, all payment should be made in the bank.
No Fraudulent company uses Bank Account as a means of payment,
because Bank Account contains the overall information of the owner.

CAUTION/WARNING
Please, DO NOT COPY any of our materials on this website WORD-TO-
WORD. These materials are to assist, direct you during your project.
Study the materials carefully and use the information in them to develop
your own new copy. Copying these materials word-to-word is
CHEATING/ ILLEGAL because it affects Educational standard, and we
will not be held responsible for it. If you must copy word-to-word please
do not order/buy.

That you ordered this material shows you have agreed not to copy word-
to-word.