Chapter-1

Profile of the company

A. Brief Narrative about the Firm/ Company

Span Across IT Solution Private limited is the leading composite service provider

growing on strengths of its research based customer centric approach and consistent

servicing. Thorough understanding of clients‘s prospective and requirement

supportive with exhaustive research forms the backbone of all its services. A team of

over 1000+employees dedicated professionals comprising bankers , character

accountants , company secretaries , MBA and technocrats is striving towards

providing financial solutions by saving the best of the taxes they achieve customer

satisfaction. Offering customized, innovative and integrated solutions to the

individuals. The founders of Span Across IT Solution Private Limited have a unique

and extensive domain expertise in the field of software based solution development,

income tax and financial consulting. It offers various solutions in support with Form

16 provided from employers form 26 AS and income computation sheet, as well as

for the analysis of capital gains from share and investments made by employee in

various schemes like mutual funds, employee stock options, residential houses, lands

and building.

The company got the funding from various sources in past. BCCL has backed First

Altus Resources and Networks (Taxshax.com) in an ad-for-equity deal. Accel and

Mumbai Angels have funded Fine-essential InfoTech India Ltd.(Vegayan), which

provides HR and payroll services besides tax filing.

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Taxspanner, the first company to provide tax saving option with ITR filing. The

company is established in 2007, TaxSpanner is based out of New Delhi , Mumbai and

Bangalore. Since then, it has grown to build the largest customer base in this market

segment by providing various services of ITR filing with tax saving options. Tax

Spanner has been registered with the Income Tax department of the Government of

India as an e-return intermediary. SSL encryption is used to ensure that your

information is highly secure. Consistently ranked as the best online tax preparer

(sources from Money Today in 2009 and by Mint in 2010), it is recommended by top

employers to their employees as it is easily understandable, information is

confidential, compliance etc.

a) Tax Spanner is focusing on getting corporate clientele besides the retail

consumers. Company has a tie up with more than 100 companies with clients

like HCL Technologies, Accenture, among others. Tax Spanner also has clients

like Citibank and Punjab National Bank, who use its services for their customers

and customers get various cash back offers from these banks. The company has

more than 2.5 lakhs unique users from hundreds of large employers in India and

company has customers outside India also. ―There are plenty of firms in this

segment who have come forward for funding. There is a model that companies

are following that after they get the personal details, they start pushing other

products like insurance, home loans, etc. There are no leakages of information

with Tax Spanner and a strict policy on data privacy,‖ said Sunil Kalra, a

member of IAN who has invested in Tax Spanner‖. Every year 30-35 million tax

returns filed, around half of which are filed by salaried professionals. The

numbers of filings are expected to increase by 2-3 times in the next couple of

years due to factors like changes in tax system, upcoming direct tax code,

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increased focus on UID and the investment by the government on the technology

framework for taxation. Simple return filing can be done immediately but return

filing with capital gains and various investments takes time to be processed. Tax

Spanner has the mix of expertise in Finance, Marketing and Information

Technology, enabling it to deliver cutting-edge and innovative enhancements in

solutions.

1.1. Company Information

The company was incorporated as a private ltd in April 2007 with the name

Span Across IT solutions Pvt ltd and it also known by the name Taxspanner.

The registered office is in New Delhi. The address is 1202, Best Sky Tower

Plot No. F-5, Netaji Subash Place, Pitampura, Delhi 110034. The Head office

is 411, 1st floor, ―C‖ cross, 1st main road , 7th block . koramangala, Bengaluru

, Karnatka 560095. The website of the company is http://www.taxspanner.com

. The company product Tax Spanner has been registered with the Income Tax

department of the Government of India to file income tax return intermediary.

The company uses Secured socket layer to ensure that customer personal

information is highly secure and no unauthorized person can access that

information. Consistently ranked as the best online tax preparer, it is

recommended by top employers to their employees for compliance,

confidentiality and ease-of-use. In the organization, large number of activities

is done to achieve the organizational goal with customer satisfaction.

Organization involves division of works, determination of activities, grouping

of activities, delegation of authority and the establishment of proper co-

ordination and balance among various departments of individuals towards the

attainment of predetermined goals. The objectives of business firm cannot be

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 obtained by doing single activity, so organizing is set to be a process and

company is offering various products like loan facility and insurance to its

customers.

Basically, it is a service organization which provides services to customers

through ITR filing and Tax planning. Main core area of dealing is finance and

marketing customer relation management is one of the most important activities

to solve the query of customer and provide assistance in tax planning. Various

teams are divided like Sales and Tax Optimization team, ITR filing team,

customer relation team etc. and teams perform their respective work from their

portal email id and customers get allotted. Specific id is provided to each

employee in the organization and number is provided by the company to contact

customer and company has a tie up with Exotel Company the online telephonic

company through which company can contact customers. Every year 30-35

million tax returns filed, around half of which are filed by salaried

professionals. The numbers of filings are expected to increase by 2-3 times in

the next couple of years due to factors like changes in tax system, upcoming

direct tax code, increased focus on UID and the investment by the government

on the technology framework for taxation. Simple return filing can be done

immediately but return filing with capital gains and various investments takes

time to be processed.

B. Objectives of Study

1.1 Academics Objectives

The objectives of the Summer Training are stated below:

1. To work & gain knowledge of real business environment & corporate culture.

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2. To analyse application of management concepts in real business situation.

3. To study working and functioning of various departments in the organization

4. Develop skills in technical report writing through data collection, data analysis,

data presentation and draw lessons of a given firm or company.

5. Enhance knowledge in taxation and analytical abilities.

1.2 Operational Objectives

Getting practical knowledge of filing the ITR of customers by using form16 or

income computation sheet.

2. Contacting customers and helping them in filing ITR by various or informing

them about various plans company is providing by various means of

communication i.e., chat from companies portal, telephonic conversation and by

e-mail.

3. Preparing Tax Optimization reports by using form 16 and income computation

sheet any other income documents any by providing assistance to them where they

can invest so that customers can save much amount of taxes.

4. Getting knowledge of taxation, deductions and there exemption limit in income of

consumer

1.3. Source of Data Collection

Data Collection is an important aspect of any type of research study. It is a term used

to describe a process of preparing and collecting data from all sources and

observation. Data was collected from various primary and secondary sources. These

two methods of data collection are discussed below

1.3.1 Primary Data

(i) Conversation with existing employees- Having conversation with employees

who are with this organization who are working here in this organization and

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 getting information about company policies and different means of

communication.

(ii) Got to know from customers conversation- Having conversation over the

call or through email or chat and get to know whether they are satisfied or not.

(iii) Observation- By observing existing employees how they work and learning

those methods and modifying the procedure according to the needs of

customers.

(iv) Discussion with higher authorities- The personnel at taxspanner showed a

great degree of openness. The meetings would be held every week in the

organization and we got the opportunity to discuss the changes can be done in

the policies in the plans. We discussed various points with company CFO

Sudhir Kaushik that what changes we can bring and gained knowledge from

him that how to convince the customer.

1.3.2 Secondary Data

(i) Internet-From companies website (www.taxspanner.com)

(ii) Reviews about the company- Reviews from various search engines like

owler.com, google.com.

(iii) Articles in newspaper- The articles published in economic times related to

tax filing and tax planning.

C. Profile of the Company/Firm

1.4. Nature of the Organization

Span Across IT Solution Private Limited was founded on 2nd February 2007. It is

registered in Delhi registrar of companies, and belongs to private company class. Tax

Spanner is the product from the Span Across IT Solution Private Limited. The

company status is Active, and its identification code: U72900DL2007PTC158677.

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Company‘s category is company listed by shares, with sub category: Indian non-

Government Company. The company product TaxSpanner has been registered with

the Income Tax department of the Government of India to file income tax return

intermediary. The company uses Secured socket layer to ensure that customer

personal information is highly secure and no unauthorized person can access that

information. Consistently ranked as the best online tax preparer (by Money Today in

2009 and by Mint in 2010), it is recommended by top employers to their employees

for compliance, confidentiality and ease-of-use. In the organization large number of

activities are done to achieve the organizational goal with customer satisfaction.

Organization involves division of works, determination of activities, grouping of

activities, delegation of authority and the establishment of proper co-ordination and

balance among various departments of individuals towards the attainment of

predetermined goals. The objectives of business firm cannot be obtained by doing

single activity, so organizing is set to be a process and company is offering various

products like loan facility and insurance to its customers. Basically it is a service

organization which provides services to customers through ITR filing and Tax

planning. Main core area of dealing is finance and marketing customer relation

management is one of the most important activity to solve the query of customer and

provide assistance in tax planning. How to file more and more ITR and provide better

services to customer with tax planning. Various teams are divided like Sales and Tax

Optimization team, ITR filing team, customer relation team etc and teams perform

their respective work from their portal email id and customers get allotted. Specific id

is provided to each employee in the organization and number is provided by the

company to contact customer and company has a tie up with exotel company the

online telephonic company through which company can contact customers.

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Process Flow Chart linking output of the firm/company with inputs and processe

LIVE
HELPDESK DASHBOARD ITR ITR-V
CHAT

Figure No-1.2: Process Flow Chart of Span Across IT Solution Pvt. Ltd.

(i) Live Chat: The process of live chat starts with customer has to visit

www.taxspanner.com whether the customer is registered or not on that

website. After visiting company website there is a tab below in this site ―chat

with us‖ under which customer needs enter his/her email address and then

start chatting with chat team. Customer can share their query and then tax

executives help them to resolve them and then the customer can process the

work of filing the ITR on their own or sometimes they ask for assistance in

the filing ITR then we will file their ITR on their behalf we just ask them to

send their documents ( form 16, form 16A of form 16B and form26 AS ) at

support@taxpanner.com with assistance fee or particular package they opted

for. Live chat is available from 9AM-9PM. Customer get frequent response

as when they text them team will revert them immediately by asking their

necessary details to fetch their information.

(ii) Helpdesk: In helpdesk customer provides the email id which gets

registered on company portal and on that email address there is

conversation between company executive and customer. Email id which is

provided to customers is support@taxspanner.com. Tickets gets created

and allotted to customer and allotted to specific executive so that ticket is

not handled or resolved by any other. Customers need to mail all the

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 details or query at this specific email id through which executive revert

them back. Company has a policy of resolving the customer query within

24 hours from the time they receive that ticket and after that processing of

filing ITR is done.

(iii) Dashboard: - Dashboard is the login page where customer ITR

information is accessed through their registered email id or PAN number

and status is checked and it is cross checked that it is already been

registered with us or not. It help to know about the customer information

as when he file his last year ITR and after submitting ITR it may verify

from the portal that it is submitted successfully or not. Customer also have

right to access this by his registered email id he just need to login and then

he may verify it by entering personal details.

(iv) ITR: - ITR is prepared by form 16 and income computation sheet of

customer after reviewing the documents ITR of customers is filled along

with other details whether they are having any capital gains or getting any

deductions under sec 80 C, 80 D 80G etc. And after that executives will

get to know whether there is any tax liability or not. If there is any tax

liability then customer needs to pay that otherwise executives share the

draft of their ITR to conform and after getting confirmation from the

customer executives will file their ITR.

(v) ITR-V:- ITR-V is the verification form customer receives from income tax

department within 24-48 hours of submitting their ITR and that form needs

to be verified by income tax department by e-verification link or send the

hard copy of that ITR-V to CPC Bangalore and get it verified. After

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 receiving ITR-V Income Tax Department update that ITR is received and

verified.

1.5. Company’s vision & mission

1.5.1. Vision

Taxspanner‘s vision is to empower every individual to gain the advantage of being

actively involved in his/her financial life. This requires a person to have clarity around

one's aspirations and matching them with his financial lifestyle. That‘s where we

come into the picture. We try to provide best value for money to investors through our

products.

1.5.2. Mission

To create long term value by empowering individual investors through superior

financial services supported by culture based on highest level of teamwork ,

efficiency and integrity. Taxspanner mission is to provide definitive solutions that

streamline the service delivery process in personal taxation and finance space by

minimizing human interface. Taxspanner strives towards this goal by providing

accurate information on current tax laws through customer support of the highest

quality. There easy-to-use solutions just make the user experience more enjoyable.

Their clear and fair communication aims to build relationships with the customers,

seeking to establish their trust in Taxspanner‘s tools as world-class solutions applied

to each customer‘s unique case. Taxspanner‘s integrity and regard for its customers‘

interests is evident in its priorities. They understand that your personal data related to

taxation is confidential and respect this fact by following a strict privacy policy.

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1.5.3. Product range of the Company

S.No Package Name Price Links

1. Free E-file ₹0 https://www.taxspanner.com/ts/individual/fileItr/package

(salaried) s/free-income-tax-return-efiling-for-salaried-individual

2. File Tax (Self) ₹ 150 https://www.taxspanner.com/ts/individual/fileItr/package

s/income-tax-return-self-tax-efiling-for-salaried-

individual

3. File Tax(Assisted) ₹ 299 https://www.taxspanner.com/ts/individual/fileItr/package

s/income-tax-return-assisted-efiling-for-salaried-

individuals

4. File & Save ₹ 799 https://www.taxspanner.com/ts/individual/fileItr/package

Tax(CA Assisted) s/income-tax-return-efiling-and-tax-saving-with-ca

5. File & Plan Tax ₹ 2499 https://www.taxspanner.com/ts/individual/fileItr/package

(CA Assisted) s/income-tax-return-efiling-and-plan-tax-saving-with-ca

6. Foreign Income ₹ 1999 https://www.taxspanner.com/ts/individual/fileItr/package

Solution s/income-tax-return-foreign-income-solution

7. Tax Optimizer ₹ 4499 https://www.taxspanner.com/ts/individual/fileItr/package

(Dedicated CA) s/tax-optimization-and-efiling-with-dedicated-ca

8. IT Department ₹ 999 https://www.taxspanner.com/ts/individual/fileItr/package

Follow up s/income-tax-department-follow-up

Table No-1.1: Product Range of Company

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1.5.4 Size of Organization – Span Across IT Solutions Pvt ltd around 50-60

employees in Delhi office. Teams are formed on the basis of qualification of the

employees. Each team has a team lead who guides the subordinates.

Overall coordinator of Teams – CA Sudhir Kaushik

Sales and Tax Optimization- CA Aastha Sharma

ITR Filing- Pawan Singh , Neelam Gupta and Sonia Arora

Customer Query – Abhishek Vasistha

(Each team have 5-6 team members specialized in their areas).

1.5.5. Market Share & Position of the Company

Estimated revenue of the company:- $1.2 million turnover of Rs. 80000000 in

Indian rupees last year (www.Owler.com)

Position of the company in the market:- Taxspanner‘s primary competitors are

clear tax , Myitreturn and H&Rblock

S.No. Company Name Estimated Revenue

1. MyITreturn $2.2 M

2. Taxsmile.com $ 3M

3. Tax Spanner $ 1.2 M

4. H&R BLOCK $9.5 M

5. Filing mantra ……

6. India filings $3.8 M

Table No-1.2: Estimated Revenue of Competitors

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 Revenue estimated of various
competitors in the market
10
8
6
4
2 Revenue estimated

Figure No-1.2: Revenue Estimated of Various Competitor

1.5.6. Organisation structure of the company

CEO(Mr.Ankur
Sharma)

CSO(Mr. Manoj
CFO(Mr. Sudhir Yadav)
Kaushik)

Sales and Tax Sales Team

Figure No-1.3: Organisation Structure

1.5.7. Market Share & Position of the Company in the Industry

Present leadership:-There are many team leaders working with customer, under

which there are many subordinates are working who all understood how will help

customer in solving their problem and produce a better working environment, as well

as achieving the organization‘s performance and financial goals .In this company each

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person has allotted one team leader who guides their subordinates and help them in

achieving organizational goal. My leader under which I had learned is CA Nitish

Bansal . He guides us related to customer interaction and return filing preparing Tax

Optimization Reports to study the income details and provide Tax Saving Options

around 35 components to study. There is a list of employees with their designations

mentioned below with whom I interacted with during my summer internship.

Names Designation

Ankur Sharma Director

Sudhir kumar kaushik Director

Manoj kumar yadav Director

Aastha Sharma Chattered accountant

Vimal Shikhavat Tax consultant

Pawan Singh Taxation associate

Sonia Arora Marketing Head

Abhishek Vasistha HR Admin

Table No-1.3: Employees of the Company with their Designation

1.6 Analysis of Organizational Culture

Organizational culture play‘s a very crucial role in the success of any organization

Taxspanner could achieve so many accolade because of having such dedicated

employees and Taxspanner make sure that they provide a culture of unity and

togetherness between the employees. It represents the collective values, beliefs and

principles of organizational members. Taxspanner ensure to provide the environment

14
where employees can share their views directly to higher authorities and there is kind

of friendly nature in organization. Measures are also taken to motivate the employees

by providing appreciation from organization and customer as well and on the basis of

that employees are provided with incentives.

1.6.1 Task/Achievement Orientation

1. Availability & Adherence to Benchmarks: Benchmarks refers Standard, or a

set of standards, for evaluating performance or level of quality. Benchmarks may

be drawn from a firm's own experience, from the experience of other firms in

the industry. Benchmarks are set which are achieved and on the basis of that

future standards are set. We worked with public sector and private sector

organization to investigate and improve the skills, and examining them so that

organization can achieve that standards.. We discovered that the primary

reasons for non-adherence to schedule were taking comfort breaks after got free

from customers or achieving daily target, lateness in logging-on and technical

issues with the agent‘s systems etc. For customer service, we were asked to set

a benchmark adherence figure which was based on allowing time for comfort

breaks, call over-runs and everyday training – and we set this at 30 minutes per

day. The new benchmark took on board in the organization, such as how long it

takes for agents to get drinks (refreshments), the amount of personal calls they

attend , the privacy they need like smoking in the office hours etc. One of the

main benefits of managing adherence is the positive contribution it brings to

your agents in terms of greater consistency in occupancy levels and fairness. By

defining this adherence allowance, agents clearly understand how much time

they have to spend on everyday ‗down-time‘. It acts as a fair, transparent

benchmark for all – agents who typically never take their breaks are now

15
 dutifully required to take, wherever possible, their assigned breaks and

additional adherence allowance if they need it. Those who always have

extended breaks will now have to reign in their excess. Company ask their

employees what problem they are facing while interacting and ask for their

opinion to bring change in policies in organization. On weekly basis they have a

meeting for the implementation of various plan on the basis of which they can

achieve their objectives and from their employees to give ideas for that. And

according to the views of the employees or discussion held various measure are

taken so that employees feel motivated and work so that they can achieve

organizational goal with their personal goal.

2. Organization Structure (Hierarchical/ Bureaucratic)

Hierarchical structure is followed in the organization. CEO- Mr. Sudhir

kaushik is the person who decides the various strategies of the organization

how to satisfy the needs of the customers and increase the sales of the

customers. In the peak time there is discussion with the employees what

changes we can bring in the services and according to that they will change in

the plan or services provided by taxspanner.

3. Teams

(i) Sales and TOR team- Sales and tax optimization team is for pitching plans

according to their needs and help them in saving tax.

(ii) ITR filing team- ITR filing team is filing income tax return of the customers

for customers with their form 16 and income computation sheet.

(iii) Query team (call and tickets) - This team resolves the query of the customers

through call, chat and mail.

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 4. Orientation Towards Power Centralization

High income group decision taken by CA Nitish Bansal to talk over the call

or those customers are assigned to her so that they can explain about the plans

to customer and convince them to opt for different plan. Side by side mail are

sent on the registered email id of customer and extension of the specific

person is mentioned in that email so that customer can contact easily. High

escalating case are assigned to company CA. or tax compliance manager so

that query gets resolved easily.

5. Orientation of Team Formation

Based on interview skills like resolving customer query related to ITR,

communication skills, calculating techniques, knowledge of different heads

under various types on incomes.

1.6.2 People Orientation

a. Trustworthiness- There is privacy of customer related information to their

income details and uploaded documents only concerned person and customer

have access to information with password protection. And for employees it is

full trusted organization only concerned person have the login and password to

login and customer information.

b. Willingness of Employees to Work (productivity, trainability etc)- On the

basis of qualification and personal skills employees they work in specific team

are they are provided proper training for around 1 week after that employees

started working for calling and two days for TOR and ITR filing.

c. Delegation of Authority and Decentralization- There is weekly discussion

with employees of higher authorities what the target is and work is done

17
 according to organizational goals and resources provided at work on that like

chat and clippings shared with employees and answers for customer query.

Same queries are answered by employees.

d. Active Participation of Employees in Decision Making- What employees

actually faces about customer query and tells what changes organization can

bring to attract more customers. Like free filing for salaried persons. Business

ITR filing also, insurance and loan facilities.

e. Absenteeism, Strikes and Lockouts- Absenteeism is less in organization and

if employee is absent there is policy of work from home.

f. Welfare Measures- Lunch on weekend basis and dinner facilities to

employees who work late in an organization , proper working environment

laptops are provided to employees, wifi facilities, etc.

1.6.3 Team Orientation

a. Target work assigned: Individual v/s team- On daily basis employees get

target to achieve and whole team get target to achieve on daily and monthly

basis in revenue terms.

b. Role clarity- Each employee role is cleared to them and if respective work is

done then remaining work is transferred to another team by transferring the

ticket.

c. Conflicts within the organization (interdependency, policy, facilities etc)-

One team is dependent on another and sometimes there is duplication of work.

d. Willingness to suggest and improve- Innovation in plans so that more

customers are attracted to the organization.

1.6.4 System/Rule Orientation

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 a. Standard operating procedure used- Established or prescribed methods to

be followed routinely for the performance of designated operations or in

designated situations —called also standing operating procedure based on

revenue generation this procedure is followed within the organization. Firstly

sale of plan then documents received then ITR prepared and after that

submission and receiving of ITR-V and get it verified.

b. Emphasis on rules made by organization- Company policy to work from 9

a.m. to 9 p.m. .

c. Bureaucratic approach [tightness of controls] - It has two essential

elements. First, it entails hierarchical organization structure. Secondly, the

organization and its members are governed by clearly defined rational-legal

decision-making rules. Employees are available from 9a.m. to 9p.m. and

rational decision making process is followed.

d. Tolerance of ambiguity- Company has a policy to remove the employee who

is not working according to the organization immediately. But till now there is

no situation has come.

1.6.5 Competition Orientation

a. Experimentation, risk taker and bringing change- Company brings change

according to change in environment like change in prices of product they are

offering, various discounts offers. Company is a risk taker by providing free

self e-filing to customers.

b. Bringing innovation in product, process & system- Offering different

packages like file tax assisted, self e filing, file and plan tax (CA assisted), tax

optimizer package(CA assisted), file and save tax (CA assisted)

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 c. Rewarding System within the Organization- Appreciation mail sent by

higher authorities and incentives are provided on the basis of achieving

targets.

d. Focus on result orientation not on process- Company focuses on resolving

the needs of customers and satisfying them not on the process they follow.

1.6.6 Openness Orientation

a. Communication system (vertical & horizontal)

Both

b. Availability of organizational policies [documented, in web or ITES

based]

Online

c. Sharing of information

Highly secured socket layer is used so every which is shared is safe.

d. Meetings and preparation of minutes

Weekly meetings and minutes after that shared in next.

e. Levels in the organization

Two Levels.

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 Chapter-2

Environmental Analysis

Environmental Analysis is described as the process which examines all the

components, internal or external , that has an influence on the performance of the

organization. The internal components indicate the strengths and weakness of the

business entity whereas the external components represent the opportunities and

threats outside the organization. Environment analysis can majorly be divided into

two parts: Internal Environment and External Environment.

2.1. Internal Environment Analysis of the Firm/Company

Internal environmental factors are events that occur within an organization. Internal

environmental factors are easier to control than external environmental factors.

(a) Management changes

(b) Employee morale

(c) Culture changes

(d) Financial changes and/or issues

S.W.O.T. is an acronym stands for Strengths, Weaknesses, Opportunities, and

Threats. SWOT analysis can be carried out for a product, place, industry or person. It

involves Specifying the objective of the business venture or project and identifying

the internal and external factors that are favorable and unfavorable to achieve that

objective.. The degree to which the internal environment of the firm matches with the

external environment is expressed by the concept of strategic fit. Setting the objective

should be done after the SWOT analysis has been performed. This would allow

achievable goals or objectives to be set for the organization.

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 (a) Strengths: are the characteristics of the business that give it an advantage over

others.

(b) Weaknesses: are the characteristics that place the business or project at a

disadvantage relative to others.

(c) Opportunities: elements that the project could exploit to its advantage.

(d) Threats: elements in the environment that could cause trouble for the business

or project.

2.1.1 Market Share

The tax Spanner ranks 4th in terms of profit. Emerging Taxspanner , the tax filing

private entity is likely to face a tough time defending its market share by holding

customers as it may be unable to make comparable differences with other

competitors like H&R block and cleartax as they are using aggressive marketing

strategies by providing free services to its customers . They have invested huge

amounts to cover their costs in order to retain its customers in long run. Taxspanner

still needs to grow and expand in many terms. The company aims at

a. Double digit growth in turnover

b. Doubling profit every 4 years.

c. Focused advertising

d. New product/services launch.

e. Tackling Consumer resistance thru advertising on TV.

Market share is the Strength of the company as it holds 4th position in overall

industry of tax filling firms. It provides a very strong competitive environment to the

new entry coming to the industry. It is better than many other firms and it looking

forward to accomplish future goals.

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2.1.2 Market Leadership

Market leader can be attributed to a firm which has the largest market share in a

given industry. The term could also be ascribed to a firm which has the highest

profitability margin as well. The market share is calculated by dividing the volume

of goods sold by a particular firm by the total number of units in the market. Market

leadership as a concept holds much relevance in the internet age because over a

period of time we have seen large number of companies becoming market leaders.

Clear Tax and H&R block has a upper edge in the leadership due to huge funding

and by providing free services to the customers.

Market Leadership is the strength of the company as it has largest market share in

the industry and it takes an advantage to win customer‘s trust.

2.1.3 Market Strategy

Marketing strategy is the comprehensive plan formulated particularly for achieving

the marketing objectives of the organization. It provides a blueprint for attaining

these marketing objectives. It is the building block of a marketing plan. It is

designed after detailed marketing research. A marketing strategy helps an

organization to concentrate its scarce resouces on the best possible opportunities so

as to increase the sales. Taxspanner decides its marketing strategy is designed by:

1. Choosing the target market: Not all the market segments are fruitful to an

organization. There are certain market segments which guarantee quick profits,

there are certain segments which may be having great potential but there may be

high barriers to entry. An indepth marketing research has to be done of the traits

of the buyers and the particular needs of the buyers in the target market.

Taxspanner chose its customer base through corporate. Taxspanner files return

for certain corporate at discounted rates. They are aligned with companies like

23
 SAP , Deloitte, HCL and Accenture. It also has links up with government

organisations like State Bank of India and many othets.

2. Gathering the marketing mix: They focused on the way organization proposes to

sell its products. The organization had to gather the four P‘s of marketing in

appropriate combination. Gathering the marketing mix is a crucial part of

marketing task. By analysing all its way they came to the conclusion of using

lice chat , exotel and analytics. They have provide customer with all the facilities

of call , mails and chats.

Market strategy is also the strength of the company as it uses various above

mentioned strategies of collaborating with other companies , opting for many

softwares like exotel , analytics, live chat etc.

2.1.4 Cost of Capital

Cost of capital refers to the opportunity cost of making a specific investment. It is the

rate of return that could have been earned by putting the same money into a different

investment with equal risk. Thus, the cost of capital is the rate of return required to

persuade the investor to make a given investment. Cost of capital is an important

component of business valuation work. The cost of financing must never exceed its

return on capital. Taxspanner‘s net profit has been declined in year 2016 as compared

to 2015 i.e in 2015 the profit was 2038924 and in 2016, the loss was (7702741).

However, this is the weakness of the company

Cost of the Capital is the weakness of the company as the other competitors has huge

source of capital as compared to taxspanner. For eg: clear tax had got funding of

Rs.1Cr this year which has resulted in huge profits to them .So taxspanner has to take

precautions measures to increase their cost of capital in order to stay in the industry in

long run.

24
2.1.5 Leverage

Leverage results from using borrowed capital as a funding source when investing to

expand the firm's asset base and generate returns on risk capital. Leverage is an

investment strategy of using borrowed money specifically, the use of various

financial instruments or borrowed capital in order to increase the potential return of

an investment. Leverage can also refer to the amount of debt a firm uses to finance

assets. Leverage is the weakness of the company as they have a liability to pay them

off.

2.1.6 Profitability

Profitability can be defined as the degree to which a business or activity yields profit

or financial gain. When the profitability is considered (net profit) of Span Across it

has been declined in year 2017 when compared with 2016 i.e. in 2016 the net profit

was 2038924 and in 2017, the net loss was (7702741). However, this has been a

weakness for the company as there is decline in the profitability of the company.

2.1.7 Organizational Culture and Climate

Every company has its own unique personality, just like people do. The unique

personality of an organization is referred to as its culture. In groups of people who

work together, organizational culture is an invisible but powerful force that influences

the behavior of the members of that group. Organizational culture is a system of

shared assumptions, values, and beliefs, which governs how people behave in

organizations. These shared values have a strong influence on the people in the

organization and dictate how they dress, act, and perform their jobs. Taxspanner

ensure to provide the environment where employees can share their views directly to

higher authorities and there is kind of friendly nature in organization. There is no

25
restriction for the employees for the timings and they can work accordingly according

to their ease which allows flexibility in performing the jobs. This can be a strength for

the company as it allows the flexibility given to the employees which don‘t give them

much burden but it can be a weakness too because it lacks in some HR policies.

2.1.8 Systems and Processes Deployed

The System is very simple and user-friendly. Once the customer visits our portal or

calls/mail us for enquiry the agent guides them towards opting for the right package

by analyzing their sources of income . After opting for the package the customer just

need to provide his/her details and documents and rest the filing will be done by the

tax experts or the assigned CA‘s. Once the draft is ready it is sent to the customer for

the final approval . After the approval from the customer the ITR is submitted to ITD .

So it the strength of the company that it keeps the documents and details safe and

confidential which helps the company to gain trust of more and more customers.

2.2 External Environmental

Factors are events that take place outside of the organization and are harder to

predict and control. There are many external environmental factors that can affect

any business. The aim of the Span Across IT Solution Private Limited is always to

take better decisions for the firm‘s progress.

2.2.1. Political Factors

The political factor plays a vital role in the success of the organization. The political

factors are the external issues which affect the growth of the organization. Factors like

new government taxing and terrorism will have a drastic effect on growth of the

organization. It gives the company advantage of grapping new opportunities and help

the company to further diversify its services.

(a) Taxspanner follows the principle of stable political environment.

26
 (b) Formulation of VAULT to maintain the confidentiality of the details and

documents of customer.

(c) Taxspanner follows the governmental and legal guidelines in order to maintain

the harmony.

2.2.2. Economic Factors

Taxspanner was ranked 4th on the tax filing companies in India sales volumes

amongst all. In the year 2016, the company had the second highest sales and a market

share of 46%. It is the strength for the company as it has :

a. Persistent of high growth rate over the past few years.

b. Introduction of tax optimizer and exotel bought huge increase in the growth of

the company.

2.2.3. Social Factors

The company has done much work to set up welfare of its customers. It has offered

advice to common people. Taxspanner took the initiative of establishing a channel

through which they can file their ITR online which helps it to gain customer‘s trust

easily in their favour by grabbing most of the available opportunities

a. The average family size is 4-5, which makes it favorable for customers to buy for

a package with discounts.

b. Growth in corporate sector through allignments with SAP , Accenture HCL etc.

c. This season encouraging even the unemployed and household people to file ITR

as per the guidelines as if not file them there is penality of Rs.5000-10,0000.

27
2.2.4. Technological Factors

Taxspanner is famous for its customer services. It has launched Tax optimizer as well

which is its highest selling product. Taxspanner invest a lot in its marketing and

customer services as :

a. CA has a knowledge of deductions, sections and specific in which customer can

invest and save their tax. Inventory management involves various types of

packages like Tax optimizer, File and Plan Tax, File and Save Tax, File Tax

(Assisted), etc.

b. Exotel in service which has a tie up with company and it is used telephonic

communication is used in which calling is done from internet and missed calls

can be checked and follow up can be done from employee login. Call recording is

also done in exotel and hence no customer‘s query can be left out.

c. Despite of the software like exotel and live chat taxspanner still lacks areas which

is required. So it the threat for the taxspanner as its competitors have higher

chances of getting the opportunity and win the market.

2.2.5. Legal Factors

Spanacross strictly follows the laws regarding privacy and data

confidentially i.e. by not sharing any of the information of its clients. The tax

experts working at Spanacross follows the Income-Tax Act, 1961 while

preparing the ITRs for its clients. They also prepare the Tax Optimization,

which consists of all the valid and legally covered options related to tax

saving under the Income-tax Act.

2.2.6. Environmental Factors

With the help of technology, Tax spanner is providing all its services online,

i.e. filling the ITR online, leading to less of paperwork and promoting Green

28
 and Clean environment and is an opportunity for Spanacross. Which is

indeed an advantage for the company to convince and capture the maximum

customer base.

Strength Weakness

1. Market share 11 1. Cost of Capital

2. Market Leadership 2. Leverage

3. Market strategy L 3. Profitability

4. System and Processes deployed 4. Organisational Cultural and Climate

2.

Opportunity Threats

1. Political Factors 1. Legal Factors

2. Social Factors 2. Technical Factors

3. Economic Factors

4. Environment Factors

Table No-2.1: SWOT Analysis

29
 Chapter- 3

Data Presentation and Analysis

A. Data Collection

Data collection is a process of collecting data about the company in various fields

such as Marketing, HR, Finance, IT etc. The data from all these areas is collected to

get a picture of how the company is performing its various functions and how it‘s

getting the work done in a smooth and efficient manner.

3.1 Functional Analysis

3.1. Operations

Operations management is chiefly concerned with planning, organizing and

supervising in the contexts of production, manufacturing or the provision of services.

As such, it is delivery-focused, ensuring that an organization successfully turns inputs

to outputs in an efficient manner. The inputs themselves could represent anything

from materials, equipment and technology to human resources such as staff or

workers. One must be able to understand the series of processes within a company in

order to get them to flow seamlessly, and in this sense the role is directly related to

supply chain management.

(A) Operational systems and Processes

The Company focuses on the maximum customer satisfaction by providing

them excellent services by filing their ITRs on their behalf in the most cost

effective and accurate manner. The company‘s profits are increasing with the

30
 passage of time as they are able to cover a wider range of customers in these

years. Not only the customer base but also the workers associated with them

has increased with the passage of time.

(B) Types of Outputs: Tax Spanner has provided a platform where its customer

can file their ITRs in an easy and accurate manner. Many other websites also

have their portals to file ITR but the portal which Tax Spanner offers is way

ahead them as it is not complex and it is all what customer demands from the

company. For further clarification for the customer Tax Spanner provides

phone(call) , mail and live chat support. Compliance-As-A-Services:

1. Zero Installation- Cloud based platform, accessible through any device.

2. Collaborative Client Review- Option to share the returns with client for review

instantly by just entering their email id.

3. Dedicated User Login- Unauthorized access to data impossible with dedicated

user login for all office staff members.

(C) Operational Process: The company‘s operational process is done completely

through computers on online mode which is as follow

a. Live Chat/Call : In the very first step of the process the customer gets in

touch with the agents of the company through calling on their customer

helpline which is 011-3959816 or else visits the website and interacts via

live chat . Here the customer can know about the return filing process and

the queries regarding the tax filing and the executives then help the

customers by solving their queries and guiding them towards opting the

best package suited for them by analyzing their sources of income.

b. Helpdesk: - After getting the information from the call or chat and opting

the best package the customer registers himself through his/her email id on

31
 the portal. In helpdesk tickets is generated to each customer as a token

number so that he or she can refer it in future. Tax Expert is then assigned

to the customer and via mail the tax expert will ask for all the required

details and documents which will be necessary for filing the ITR.

c. Dashboard: - Dashboard is the login page where the customers can login

from their registered email id or PAN number to check the status of their

return. Dashboard includes Tax Vault, Reset Password, and Change of

email id activities which can be done by the customer also by just login his

email id.

d. ITR: - Tax expert files the ITR from the details and documents( like

form16 and form26AS) and the final draft is shared with the customer to

give their confirmation that all the information are correct or not . The

customer can ask for any changes if required.

e. ITR-V:- After the submission of the ITR, customer gets the copy of ITR-V

which is the verification from the Income Tax Department after the 24

hours of submitting the return in ITD. Once the customer verified it, the

process of filing the return ends.

3.1.2 Input Management

a. Nature of Input- Tax Spanner has large variety of manpower available with

them They have a specialized team for filing return , another team who takes

care of the IT department and another team for sales and execution.

b. Preparation of Bills- All the transactions takes place online. There is no

physical interaction . Tax Spanner has a assigned team for maintaining records

of the day to day transactions . They keep a record that all the payment are

being successfully done and recorded.

32
 3.1.3 Quality

Quality Assurance and quality control system deployed:- The company has

a software Called VAULT. Here all the details and documents are

protected. Only the assigned tax expert and the customer himself only after

login in can see that. No other person can view it . All the information of

the customer is highly confidential.

3.2 Marketing

The main aim for marketing in Tax Spanner is that the customers are being taken

care of personally. Each and every customer has his/her personal details during

filing of ITR and all of which is kept confidential. All the components of the sources

of income of each customer is taken into the consideration. Tax Spanner has a team

of CA‘s who take care of the ITRs filled for the customer. There are many services

that are designed for specific target segments of the market which are covered and

the products are positioned in the minds of customer as the best one in India.

Tax Spanner is India‘s leading national network of filing ITR online portal. It helps

clients to file their ITR in India. Tax Spanner is known for its 100% reliable results

and its surety of the confidentiality of the documents of the customer. Customers

believe and trust the company for its great quality of work by providing all the

necessary services along with maintaining the dignity of the documents and details

of the customers. The marketing mix definition is simple. It is about putting the right

product or a combination thereof in the place, at the right time, and at the right price.

The difficult part is doing this well, as you need to know every aspect of your

business plan. These four P‘s are the parameters that the marketing manager can

control, subject to the internal and external constraints of the marketing

33
environment. The goal is to make decisions that center the four P‘s on the customer

the target market in order to create perceived value and generate a positive response.

3.2.1 Product

The term product ‗product‘ refers to the tangible, physical products as well the

services. The Product in the market mix of the Span across It solutions pvt ltd are:

1. File Tax (Self):- In this package the customer pays money for using the friendly

and reliable and customer has to file their ITR by their own. Our team provides

assistance through chat, phone and email in case of any discrepancies. Once they

upload their form16 on our portal we have their records and their details by their

PAN card number or though their registered email-id. We compare their tax ratio

with their peers of same age/income group as well as a closer comparison with

peers in his/her industry/organization. This tells them how they fare in tax

payments w.r.t his/her peers. Our tax vault keeps customer records secure &

confidential.

2. File Tax (Assisted):- In this package we file customer‘s ITR on his/her behalf.

Customer just needs to provide us the required details and documents and we file

their return within 24hrs. They also provide chat support as chat support team

help them to resolve their queries. Once they send us the details their ITR will be

reviewed by the tax experts who help them to reduce their tax liability.

3. Foreign Income Solution:-In this package the assigned CA prepares the ITr for

the customer who have opted for the packages to avail the services.. There will

be 60 min CA talk time which is backed by our tax savings specialist chartered

accountants who are extremely well trained in optimizing tax ratio to ensure

minimum tax outgo. This package is specially made for the NRIs so that their

34
 ITR for the income earned in India can be calculated and the due tax is paid on

time.

4. File & Save Tax (CA Assisted):- In this package the tax expert file the

Customer‘s return. This also includes online tax optimization tool which let you

to select the best 'what-if' salary allocation scenarios to minimize your tax ratio

in a way that works the best for you. Tax experts review multiple form 16, HRA,

rental income etc and after reviewing they start preparing their ITR.

5. File & Plan Tax (CA Assisted):- In this package ITR will be prepared by the

tax experts. There will be 30 min CA talk time under which they clear all the

doubts of the customer regarding filing ITR. In this package they provide special

service i.e. Bank statement analysis in which our experts deep-dive into the bank

statements and help you save. We look at customer statements, cash flows and

receipts. Everything that matters and everything that can help in save money.

When customer having capital gains, F&O, loss carry forward then only the

experts are there who help them in filing their ITR and reducing their tax

liability.

6. Tax Optimizer (Dedicated CA):- In this package includes all the features of

file & plan tax package. This includes various features such as Response to tax

notice they help you with any communications from the department. We ensure

that you do your compliances on time and don't face the unnecessary steep

penalties. There is 90 min CA talk time which helps to create confidence in the

mind of the customer as they will help them in reducing their tax liability. Our

sophisticated tax analytics & proprietary tax saving algorithms recommend a

perfect set of allocation for your income which minimizes your tax outgo. Our

experts deep-dive into your bank statements and help you save. We look at your

35
 statements, cash flows and receipts. Everything that matters and everything that

can help you save money. Bank statement analysis in which our experts deep-

dive into your bank statements and help you save. We look at your statements,

cash flows and receipts. Everything that matters and everything that can help you

save money.

7. IT Department Follow-up:- In this package apart from the interaction required

with Income Tax Department for general compliance, you may need to initiate

other procedures with regards to your income tax documentation. "IT

Department Follow-up" offering conducts the following communication with

ITD on your behalf: Filing Revised Return, Filing Rectification, and Tracking

Refund Status.

3.2.2 Segmentation

Market segmentation is when you divide your visitors and customers into segments,

or groups, based on qualities that they have in common. There‘s an infinite number

of ways to divide your customers into groups. In Taxspanner segmentation is done

on the basis of source of income and CTC of the customer so accordingly the

instance and package for the service of ITR would be created. The organisations

basic aim is to save the more and more taxes of the customers as per the law and

make them satisfied with the services the company offers. The company segmented

their customers on salaried and business basis.

3.2.3. Pricing

The price of the product is basically the amount that a customer pays for to enjoy it.

Price is a very important component of the marketing mix definition. It is also a very

important component of a marketing plan as it determines your firm‘s profit and

36
survival. Adjusting the price of the product has a big impact on the entire marketing

strategy as well as greatly affecting the sales and demand of the product. Tax Spanner

has a pricing policy that is based on many factors. It makes a proper evaluation of the

market by studying the most important fact that how much is a customer able to pay

for ITR and what are his/her needs. The research team of the company makes an

analysis of the current market trends, the competition, the cost of raw materials, the

economic factors governing the market, the distribution charges, cost of

advertisement, the dealers profit and the profit of the company. As the pricing policy

is a very subjective and sensitive issue, special care is taken to ensure that the pricing

policy remains reasonable and affordable. Tax spanner has always emphasized more

on volume than on prices and it is the reason for their continued success.

S.No Packages Price(Rs.)

1. File tax (self) 249

2. File tax (assisted) 499

3. File & save tax (CA assisted) 999

4. File & plan tax (CA assisted) 2999

5. Foreign income solution 2999

6. Tax optimizer (dedicated CA) 4999

7. IT Department Follow-up 999

Table No-3.1: Prices of Packages

3.2.4 Promotion

Promotion is a very important component of marketing as it can boost brand

recognition and sales.

37
(a) Promotion Objective:- Tax spanner decides the promotion objective i.e. what

does the company want to achieve through the use of communication techniques.

(b) Promotion Strategies:-What major methods will be used and why, to achieve

these objectives. Tax spanner selects the best promotional tools – advertising,

sales promotion, publicity etc to promote its product.

(c) Target audience:-Tax Spanner defines the target audience at which it is going to

aim its messages. This also involves constructive detailed customer profile for the

target segment.

(d) Message:- The message content and the method of presentation is kept in mind

(e) Budget:- Amount of money is allotted and Tax Spanner sets promotional budget

every year.

(f) Feedback, Monitoring and Control Mechanisms:- Feedback, monitoring and

control mechanisms are implemented to make certain that agreed promotional

objectives and performance indicators are achieved.

3.2.5 Distribution

Placement or distribution is a very important part of the product mix definition. You

have to position and distribute the product in a place that is accessible to potential

buyers. This comes with a deep understanding of your target market. Understand them

inside out and you will discover the most efficient positioning and distribution

channels that directly speak with your market. Over the years, Span Across IT

Solution Private Limited has expanded its operations domestically all over the INDIA.

The headquarter of Span across IT Solution Private Limited is at New Delhi. Span

across IT Solution Private Limited. Continue to hold a strong position in the online

tax filing market. Their network help to reach over the various states and it is

connected with Mumbai, Chennai, Pune , Hyderabad and Kolkata. There is a direct

38
contact between customer and employee of the company through chat, telephone etc.

If there is some technical problem then maybe it will be difficult for them to contact

each other so customer should use the appropriate browser which may help them to

reach to the company and company should provide adequate services to the customer

so that they may able to contact customer which are spread all over the country.

3.2.6 Sales Management

The rules of selling in the service market space are changing. With Marketing getting

more cut-throat, and platforms changing radically to include mobile among others,

your customers see much more of not just you but also your competitor. Sales and

marketing professionals today have much less time to get their message across and

also find it tougher to bring out a real differentiation. Yet revenue goals year-on year

stay aggressive. TaxSpanner manages it sales through:

a. Developing more effective sales strategies through immediate visibility into

price, profit, and cost-to-serve factors.

b. By satisfying their needs and listening to their problems. They have call and chat

services for helping them.

c. Satisfying customer demand while minimizing cost-of-sales across demand and

supply chains.

d. Decrease in average sales time by and increased opportunity closed

3.3 Finance

Money required for carrying out business activities is called business finance. Almost all

business activities require some finance. Finance is needed to establish a business, to run

it to modernize it to expand or diversify it. It is required for buying a variety of assets,

39
which may be tangible like machinery, furniture, factories, buildings, offices or

intangible such as trademarks, patents, technical expertise etc. Also, finance is central to

run a day to day operations of business like buying materials, paying bills, salaries,

collecting cash from customers etc needed at every stage in the life of a business entity.

Availability of adequate finance is very crucial for survival and growth of a business.

This table explains about the various components of working capital.

Net Working Capital = Current Assets - Current Liabilities

Particulars FY 2016-17 FY 2017-18

Trade receivables 2895855 3894844

Cash and cash equivalents 11839733 2358432

Short term loans and 2545184 2234629

advances

Current Assets 17280772 8487905

Trade Payables 1251342 4014143

Other current liabilities 6334846 6902696

Current Liabilities 7586188 10916839

Net Working Capital 9694584 (2428934)

Table No-3.2: Calculation of Net Working Capital

40
 5

4.5

3.5

2.5
Net Working Capital
2

1.5

0.5

0
FY 2016-7 FY 2017-18

Figure No-3.1: Net Working Capital

In the above table, the working capital of year 2017 is positive which shows that the

company is able to generate enough from operations to pay for its current obligations

with current assets, whereas on the other hand, the working capital of year 2018 is

negative which shows that the operations of the business aren‘t producing enough to

support the business current debts.

(a) Capital structure

The capital structure is all about a how a firm finances its various operations by using

different sources of funds. Sources of funds of Span across are as below:

41
 Particulars Financial Year Financial Year

2016-2017 2017-2018

Shareholder‘s Funds 7132000 7132000

Borrowings 6873284 6873284

Table No-3.3: Sources of Funds

Ratios

(i) Capital Turnover Ratio:

Capital Turnover Ratio indicates the efficiency of the organization with which the

capital employed is being utilized. A high capital turnover ratio indicates the

capability of the organization to achieve maximum sales with minimum amount of

capital employed. Higher the capital turnover ratio better will be the situation.

Capital turnover ratio = Sales/Capital employed (where Capital employed =Total

assets- Current liabilities)

Particulars Financial Year 2016-17 Financial Year 2017-18

Sales 63823764 49690030

Capital employed 32314903 24612162

Capital Turnover Ratio 1.975 2.013

Table No-3.4: Capital Turnover Ratio

42
 2.5

1.5

1 capital turnover ratio

0.5

0
2016-17 2017-18

Figure No-3.2: Capital Turnover Ratio

Here in the above table, the capital turnover of the company has increased from 1.975

in the year 2017 to 2.223 in the year 2018 and it shows the ability of the firm to

generate maximum profits with the minimum amount of capital employed. Further it

shows greater efficiency which means that company‘s operation is running in a very

smoothly manner and the company should limits the fund for additional funding in the

future.

(ii) Debt to Equity Ratio:

The debt equity ratio indicates how much debt a company is using to finance its assets

relative to the amount of value represented in shareholders‘ equity. The ideal D/E

ratio is considered 2:1.

43
Debt-Equity ratio =Total liabilities /Total equity

Particulars Financial Year 2016-2017 Financial Year 2017-2018

Debt 14459472 17790123

Equity 7132000 7132000

Debt-Equity Ratio 2.027:1 2.494:1

Table No-3.5: Debt Equity Ratio

2.5

1.5
Debt
1 Equity…

0.5

0
2016-17 2017-18

Figure No-3.3: Debt Equity Ratio

Here in the above table, the debt- equity ratio of the company is increased from 2.027

in the year 2017 to 2.494 in the year 2018, it shows that the company is with higher

debt to equity ratio and are considered riskier to creditors and investors.

b) Inventory Management:

Inventory management systems track goods through the entire supply chain or the

portion of it a business operates in. That covers everything from production to retail,

44
warehousing to shipping, and all the movements of stock and parts

between. Different inventory managers focus on different parts of the supply chain—

though small businesses are usually more interested in the ordering and sales end of

the chain.

Ratios Calculated:

(i) Net Working Capital = Current assets – Current Liabilities

Particulars Financial Year 2016-17 Financial Year 2017-18

2895855 1875767
Trade receivables

11839733 2358432
Cash and cash equivalents

2545184 2234629
Short term loans and advances

17280772 6468828
CURRENT ASSETS

1251342 4014143
Trade Payables

6334846 6902696
Other current liabilities

7586188 10916839
CURRENT LIABILITIES

9694584 (4448011)
Net Working Capital

Table No-3.6: Calculation of Net Working Capital

45
 12000000

10000000

8000000

6000000

4000000

2000000 Net Working

-4000000

-6000000

Figure No-3.4: Net Working Capital

In the above table, the working capital of year 2016 is negative which shows that the

operations of the business aren‘t producing enough to support the business current

debts as compare the year 2015 in which the working capital was positive which

shows that the company was in a state to generate enough from operations to pay for

its current obligations with current assets.

(i) Current ratio

The current ratio is a liquidity ratio that measures a company's ability to pay short

term and long-term obligations. To gauge this ability, the current ratio considers the

current total assets of a company relative to that company‘s current total liabilities.

Current Ratio = Current assets /Current liabilities

46
Particulars Financial Year 2016- Financial Year 2017-

2017 2018

Current Assets 17280772 8487905

Current Liabilities 7586188 10916839

Current Ratio 2.277:1 0.778:1

Table No-3.7: Current Ratio

2.5

1.5

1 Current
Ratio
0.5

0
FY 2016-17 FY 2017-18

Figure No-3.5: Current Ratio

A higher current ratio is always more favourable than a lower current ratio because it

shows the company can more easily make current debt payments, whereas the current

ratio of the company in the year 2017 was 2.277:1 which decreased to 0.778:1 in the

year 2018.

(ii) Working Capital Ratio The working capital ratio is a liquidity ratio that

measures a firm's ability to pay off its current liabilities with current assets. The

working capital ratio is important to creditors because it shows the liquidity of the

company.
47
Working Capital Ratio = Net sales/Working capital

Particulars FY 2016-17 FY 2017-18

Net Sales 63823764 49690030

Working Capital 9694584 (4448011)

Working Capital Ratio 6.583:1 11.171:1

Table No-3.8: Working Capital Ratio

12

10

6
Working Capital
Ratio
4

0
FY 2016-17 FY 2017-18

Figure No-3.6: Working Capital Ratio

As shown in the above table the working capital ratio in the year 2015 is 6.583:1

which has been decreased to 1:11.171 in the year 2016 which means that the current

liabilities are more as compare of current assets.

(c) Profit Estimation

It is critical to calculate the expected profit and weigh it against the potential risks

before you embark on a project. Calculating the estimated net income clarifies the big

48
picture, especially when dealing with investments whose profitability can wildly vary

under different scenarios. But finding out the following ratios may help us to get an

estimated idea so that we can proceed towards the right direction.

(i) Net profit Ratio

It expresses the relationship between net profit after taxes and sales. This ratio is

measures of the overall profitability net profit is arrived at after taking into account

both the operating and non-operating items of incomes and expenses. The ratio

indicates what portion of the net sales is left for the owners after all expenses have

been met.

Net profit ratio = (Net profit after tax / Net sales) × 100

Particulars FY 2016-17 FY 2017-18

Net profit after tax 2038924

Net Sales 63823764

Net Profit Ratio 3.19% (15.5%)

Table No-3.9: Net Profit Ratio

49
 18.00%
16.00%
14.00%
12.00%
10.00%
8.00%
6.00% Net Profit Ratio
4.00%
2.00%
0.00%
FY 2016-17 FY 2017-18

Figure No-3.7: Net Profit Ratio

The above table shows the net profit ratio which is 3.19% in 2016-17 and in the year

2017-18 the company is in losses of (7702741) as the reserves and surplus of the

company has been decreased from the previous year.

3.4 Human Resource Management

The HRP process which helps the management of the organization in meeting the

future demand of human resource in the organization with the supply of the

appropriate people in appropriate numbers at the appropriate time and place. Human

resource management (HRM) is the process of employing people, training them,

compensating them, developing policies relating to them, and developing strategies to

retain them.

3.4.1 Size and Structure of Human Capital

1. Total No of Employees:-

Tax Spanner has 125 and above employees by the end of 2018 and is still

working on its human power. They have proper levels of organisation and the

work is allocated to each one of them according to their best of potential. On

the top, there is CEO Ankur Sharma, of the company. Under him the CFO,
50
 Sudhir Kaushik and CSO, Manoj Yadav are there and under them are

employees who are working at different positions in the organization .

WORKFORCE LEVEL 80

(SKILLED FORCE)

FRONTLINE LEVEL 15

MIDDLE MANAGEMENT 08

TOP MANAGEMENT 05

Table No-3.10: Size of Human Capital

1. Turnover or manpower wastage rate:-

The change in workforce is known as labor turnover. It is the rate of change in

the composition of the labor force in the organization. Whenever an employee

leaves the organization, the management, has to sustain loss and wastage arising

from the replacement of the leaving incumbent, by inexperienced new labor

force. In TaxSpanner the labour turnover was very low as the environment was

good that the employees remained satisfied and happy. Employer there need not

do anything to retain the employees as they were so comfortable themselves

there itself.

2. Manpower planning process:-

The importance of human capital and human asset cannot do ignored; rather it is

that line of business that could lead any organization to attain heights. This is the

factor that makes difference between one organization and another. Getting the

right person at the right place and then retaining him is the main area of concern

in today‘s corporate world. Considering the aspect of sourcing, no organization

should ever think that once it has acquired the best talent created favorable

51
conditions to retain them they would not require going in for sourcing activities.

Hence sourcing is done and the best talent is acquired so that the person not only

takes case of changing technical needs of the organization but also be able to

make other employee learn from him. After having determined the number and

kinds of personnel required the human resource and personnel manager

proceeds with identification of sources of recruitment and finding suitable

candidates for employment. Both internal and external sources of manpower are

used depending upon the types of personnel needed. The selection procedure

starts with the receipt of 59 applications for various jobs from the interested

candidates. Totally unsuitable candidates are rejected at the screening stage.

Man power planning gives an assessment of the number and type of people

required in the organization. The next task of the personnel manager is to find

out capable and suitable persons who may be working in the organization itself

while others will have to be sought from outside the organization. It involves

persuading and inducing suitable persons to apply for and seek jobs in the

organization. Recruitment refers to the attempt of getting interested applicants

and providing a pool of prospective employees so that the management can

select the right person for the right job from this pool. Recruitment is a positive

process as it attracts suitable applicants to apply for available jobs. The process

of recruitment:

1. Identifies the different sources of manpower supply

2. Assesses their validity

3. Chooses the most suitable source or sources.

4. Invites applications from the perspective candidates for the vacant jobs.

52
In human resource management, recruitment is the process of finding and hiring the

best and most qualified candidate for a job opening, in a timely and cost-effective

manner. It can also be defined as the process of searching for prospective employees

and stimulating and encouraging them to apply for jobs in an organization. It is one

whole process, with a full life cycle, that begins with identification of the needs of the

company with respect to the job, and ends with the introduction of the employee to

the organization. When we speak of the recruitment process, we immediately think of

activities such as the analysis of the requirements of a specific job, attracting

candidates to apply for that job, screening the applicants and selecting among them,

hiring the chosen candidates to become new employees of the organization, and

integrating them into the structure.

Tax Spanner follows a very tough process of recruitment people in their company.

They strongly believe that the quality of deliveries by the company is directly

proportion of the quality of resources working in the company. Therefore they are

very careful in selection of people. They evaluate people based on their attitude and of

course then technical expertise process. The main resource recruitment are :-

1. Internal promotion

2. Walk in interviews

3. Campus Drive

4. Advertising or the use of other local media

Once they have developed their recruitment plan and now have plenty of people to

choose from, you can begin the selection process. The selection process refers to the

steps involved in choosing people who have the right qualifications to fill a current or

future job opening. Here, HR manager will be ultimately responsible for the hiring of

53
individuals, but the role of human resource management (HRM) is to define and guide

assistant managers in this process.

3.4.2.Training System

Main goal of TaxSpanner is to dispense knowledge to finance and tax professionals in

order to build their core tax knowledge by simplifying the complexity of tax. This is

achieved by providing employees with not only the theoretically knowledge of the

various regulations, but a practical understanding of their implications in Taxspanner.

The instructors are drawn from a pool of tax practitioners and industry experts. Their

skills, knowledge and ability to communicate are key to providing a one of a kind

learning experience. Their training sessions are geared towards achieving:-

1. Increased tax Increased tax awareness

2. Increased staff motivation

3. Improved tax savings

4. Reduction in time necessary for tax management

5. Reduction in the cost of tax management

3.4.3. Career Development

Career Development is the lifelong process of managing learning, work, leisure, and

transitions in order to move toward a personally determined and evolving preferred

future. At tax Spanner with an innovative yet professional work environment we

promote creativity and forward-thinking. Whether you are a Developer, Implementer,

Support worker or Communications expert, they recognize individual contributions

and will give you the opportunities to challenge yourself whilst supporting your career

development. As a Tax Spanner employee you will receive sense of belongingness

towards the company due to its environment. Job Specification In Taxspanner

includes:

54
1. Getting information – Observing , receiving and otherwise obtaining from all

relevant sources.

2. Interacting with computers – Using computers and computer systems (including

the softwares of the company) to enter the data and process the customer‘s

information into the required ITR.

3. For callings-- Communication skills are required for the call executives.

4. For helpdesk and chat- Post graduates MBA and those who are having

knowledge about tax. She/he should be computer savvy.

5. Updating and using relevant data- It is necessary to update the details and

documents of the customer into the portal so that accurate ITR can be filed.

6. Provide Consultation and Advice to Others - Taxspanner also works as a

advising agent to the various different companies and firms

7. Processing information - The information given by the customer has to be

complied and calculated and finally audited before sharing the draft with

customer

8. Performing or working directly with the customer—performing for people or

dealing directly with the customer is essential role which has to be played by the

employee of the company . the interaction on daily basis includes mails , calls

and live chat which is available for 24hours.

9. Organizing , Planning and prioritizing work – developing specific goals and

plans to prioritize , organise and accomplishing the task assigned.

10. Communicating with Persons Outside Organization — Taxspanner has various

branches so it was necessary to communicate to people outside the company for

delivering information . All the exchange of information was done through mail

or live chat .

55
3.4.4 Performance appraisal

Performance Appraisal is the systematic evaluation of the performance of employees

and to understand the abilities of a person for further growth and development.

Performance appraisal is generally done in systematic ways which are as follows:

1. The supervisors measure the pay of employees and compare it with targets

and plans.

2. The supervisor analyses the factors behind work performances of employees

3. The employers are in position to guide the employees for a better

performance

4. The supervisors measure the pay of employees and compare it with targets

and plans.

5. The supervisor analyses the factors behind work performances of employees

6. The employers are in position to guide the employees for a better

performance

7. The supervisors measure the pay of employees and compare it with targets

and plans.

8. The supervisor analyses the factors behind work performances of employees.

3.4.5 Compensation Management

The practice of the organization that involves giving monetary as well as non-

monetary rewards to the employees, in order to compensate for the time they allocate

to their job. In Taxspanner , The employees are given bonus if they achieve the target

with in time period allotted to them and there are many more benefits which are given

to every employee like insurance and medical benefits like a medical camp is

arranged for employees where they can get their check up done on monthly basis,

56
gratuity, paid leaves, maternity leaves and the official trip. This can be further

described as follow:

(i) Stipend:- The company provides a reasonable amount of stipend to its interns

which indirectly motivates the employees to do justice to the performance

while the duration of internship. The company treats everyone equally and

rewards them on their performance. It is a company‘s way to support and

motivate interns of the company.

(ii) Provident Fund:- The Company pays its contribution relating to the

Provident Fund of its permanent employees, at the prescribed rates to the Tax

Spanner Employees' Contributory Provident Fund Trust.

(iii) Leaves :- The encashment of Earned Leave (EL) and Half -Pay Leave (HPL)

benefits to the employees of the Company accrue annually at the rate of 30

days and 20 days respectively. While in service, EL is encashable subject to a

maximum of 60 days once in a calendar year leaving minimum balance of 30

days.

3.4.6 Facilities and Employee Welfare

Employees welfare means anything done for the comfort and intellectual,

improvement or social, of the employees over and more than the wages paid which is

not a necessity of the industry.‖ Organizations provide following welfare measures:

1. Proper seating arrangement (team-wise)

2. Hygienic working environment

3. Proper sanitary system

4. Open door systems for the employees

5. Medical facilities

57
6. Working hours are also flexible for the worker in two shifts i.e., 9.00 to 5.00 and

1.00 to 9.00

3.4.7 Discipline and Grievance Handling System

A senior officer is nominated as Public Grievance Officer, who is available on a fixed

day in a week, to personally hear any grievance related matter and give resolutions. In

Tax Spanner we had our CFO Mr. Sudhir Kaushik who handled all the problems and

grievances. Operational CRM at Tax Spanner includes customer contact (sales,

marketing and service). Tasks resulting from these processes are forwarded to

employees responsible for them, as well as the information necessary for carrying out

the tasks and interfaces to back-end applications are being provided and activities

with customers are being documented for further reference. Operational CRM

provides the following benefits:

1. Delivers personalized and efficient marketing, sales, and service through mail,

call and chat.

2. Enables a 360-degree view of the customer while you are interacting with them

3. Sales people and service engineers can access complete history of all customer

interaction with the company, regardless of the touch point.

3.5 International business

International taxation is the study or determination of tax on a person or business

subject to the tax laws of different countries or the international aspects of an

individual country's tax laws as the case may be. Governments usually limit the scope

of their income taxation in some manner territorially or provide for offsets to taxation

relating to extraterritorial income. The manner of limitation generally takes the form

of a territorial, residence-based, or exclusionary system. Some governments have

58
attempted to mitigate the differing limitations of each of these three broad systems by

enacting a hybrid system with characteristics of two or more.

Filing Income Tax Return (ITR) for International Clients:

The Income Tax Act states the following concerning filing of Income Tax Return

A. For foreign company/non-residents other than foreign companies, the provisions

with respect to the filing of income tax return mention that any company is required to

file income tax return in India if it has earned, accrued or received any money in

India. The definition of 'company' includes foreign companies. Thus, all the

companies, which have had any transaction in which they have received/accrued

payment from an Indian entity and tax has been deducted on such payments should

file income tax return for such income.

B. Effective from the financial year 2012/13, a person claiming any relief of tax under

section 90 or 90A or deduction of tax under section 91 of the Income Tax Act, shall

furnish the return for the assessment year 2013/14 and subsequent assessment years,

the Central Board of Direct Taxes said in a notification. Thus, a non-resident claiming

relief under Double Taxation Avoidance Agreement, is mandatorily required to file its

return even if the income is exempt.

C. Although the Act states that the section mandating the filing of income tax return

is merely a machinery section and would apply only where the transaction entered by

the foreign assessee is liable to be taxed in India.

D. The Authority of Advance Ruling held that even if the capital gain is not taxable in

India, then also the assessee is required to file a return.

E. Thus, this case law has further burdened all foreign companies and those receiving

consideration from India, either in the form of reimbursement or any income, are

59
required to report it through return filing. Also, if any assessee is availing the benefit

of tax treaty entered by India with any country, then also reporting requirement is

there.

F. Due dates for filing of income tax return: It should be filed on or before the closure

of the relevant financial year

G. Consequences of non-filing of returns: Any income tax return filed after the due

date may attract. Interest charges at a rate of 1 per cent for each month or part of a

month for which a return is filed late; however, this would only be attracted if there is

any outstanding tax liability. A further penalty of Rs 5,000 can be levied by the

concerned assessing officer if ITR is not filed till the end of the relevant assessment

year. In case tax has been evaded for concealment of income, a penalty can be

imposed at a rate of 100-300 per cent. In case the assessee does not file the return at

all, he/she can be assessed under the best judgement assessment, along with the

interest, penalty and prosecution charges. The package for the filing ITR for foreign

companies/ individual is ‗Foreign income solution‘. After getting all the required

details and documents out CA would file the return for them on their behalf , the

assigned CA would prepare their ITR on the basis of their sources of income which is

taxable and share the final draft with them , only after their approval the ITR is filed

to the Income Tax Department.

3.6 Information Technology

Impact of Technology - A methodology to measure the technological impact over the

fiscal administration can demonstrate the relationship between the use of technology

and the collection of taxes and revenues. Since information and communication

technologies (ICTs) are essential to optimize the collection of tax and revenue, it

60
could be noteworthy to quantify 29 the effects of ICTs on fiscal practices. Besides

ICTs, other key factors should be taken into consideration to analyze their influence in

the overall tax collection. The collection of taxes and revenues may vary depending

upon aspects such as political rearrangement, economic situation, and legal issues.

Incidents like a transitory reorganization in the internal revenue service structure, an

alteration in the country economic condition, and a reform in the fiscal legislation can

substantially modify the amount of tax and revenue collected. After the transition

period, the events may transform the financial scenario generating a new expected

amount of tax collection. Filing of tax returns, receiving queries from tax authorities

and submitting responses have now moved towards the electronic mode of

communication. The use of technology will get increase in the years to come, making

almost the entire interaction through the electronic means. For instance, queries

raised by the Tax spanner and the submissions made during a scrutiny assessment

(revenue audit) proceedings is carried out online. Tax spanner capture better

information about a taxpayer. In the times to come, the company expect seamless

assimilation of different aspects of taxpayer information such as bank accounts,

incomes, expenses and investments through the key field of Permanent Account

Number (PAN) and Aadhaar. This will result in particulars of a transaction and tax

event becoming readily available to the Tax Authorities, this could be only possible

because of the advancement in ICT. Technology will play a significant role in

bringing in more transparency in the Indian tax environment and will be a strong

deterrent to unfair practices on the part of any stakeholder in the tax environment. It

will also encourage voluntary compliance by making tax compliance and reporting an

easy activity. Taxspanner has used the following softwares for the interaction of

customers and workers of the organisation:

61
1. Analytics Live Chat- In this all the registered customers can get in touch with the

tax expert and ask their queries or status of the ITR.

2. Jivo Chat- This was introduced to cover a wider range of customers, all the

visitors on the websites whether existing users or the new ones could get in touch

with the tax expert through chat window. This is available 24*7 . At least one

member of the team was active on jivo chat to serve the customers.

3. Dashboard – Customers just need to login and they can view all their details

including the draft of ITR , status of the ITR and even e-verfy it. Through this

they can simply add their form 16(particularly in ITR-1) and rest of the deductions

will be filed by the system itself. So the final ITR will be system-generated .

It is certain that the tax world will use technology to greater extent, the pace of its

implementation as compared to changes in the tax policies and procedures need to be

gauged so that the taxpayer as well as Tax Authorities are equipped with appropriate

technology at the appropriate time.

B. Data Presentation

(a) The below table shows the number of customers being handled by Span Across

during the past 5 years.

Number of years Number of customers in a year

2013-14 429897

2014-15 573674

2015-16 689621

62
 2016-17 812344

2017-18 982589

Table No-3.11: Number of Customers in a Year (2018)

(b) The below table shows the income and tax liability of the customers being

handled in the Span Across.

Age Income Tax Liability

25-30 900000 108150

30-35 1800000 375950

35-40 2500000 592250

40-45 3000000 746750

45-50 5500000 1519250

Table No-3.12: Income, Tax Liability of the Consumers and Age in 2018

63
 7000000 Income

6000000 Tax Liability

5000000

4000000

3000000

2000000

1000000

0
25-30 30-35 35-40 40-45 45-50

Figure No-3.8: Income and Tax Liability of the Consumer and Age in

2018

From the above figure, it is clearly stated that the income of the customers between

the age group of (25-30 years) is around 900000 lacs and tax liability is 108150 lacs

and as the age group is increasing the income and tax liability of the customer are also

increasing i.e.in the age group of (45-50 years), the income is around 5500000 lacs

and tax liability is 1519250.

c) The below table shows the numbers of customers being contacted with the

different age groups.

Age Number of customers contacted

25-30 476

30-35 410

35-40 328

64
 40-45 1877

45-50 54

Table No-3.13: Number of Customers Contacted in 2018

2000

1800

1600

1400

1200

1000

800

600

400

200

0
25-30 30-35 35-40 40-45 45-50

Figure No-3.9: Number of Customers Contacted in 2018

From the above figure, it is clearly stated that the number of customers

contacted in the year 2018 between the age group of (25-30 years) is more as

compared to the age group of (45-50 years) i.e. from 476 to 54 respectively.

d) The below table shows the estimation of the packages that are being opted by the

customers at Span Across.

65
 Sales
Tax Optimizer
7%
File and Save Tax
10% File tax(Assisted) File tax(Assisted)
30%
File&Plan(CA assisted)
Foreign Income Solutions
File tax(Self) File tax(Self)
21%
File and Save Tax
File&Plan(CA
assisted) Tax Optimizer
Foreign Income 14%
Solutions
18%

Figure No-3.10: Number of Customers Opted for Packages in 2018

In the above figure, there are number of customers that have opted various packages

in the FY 2017-18, the most popular package among the customers is File Tax

(Assisted) i.e. 25% and the less popular package is File Tax (Self) i.e. 22% and the

least favourite package among the customers is Foreign Income Solution i.e. 2%.

3.3.6. Data on Specific Area of Function Assigned by the Firm/Company

(a) Basically, the data is provided of the customers to contact them and details are

fetch from company‘s website to pitched them to File their ITR with Span Across

and suggesting them the appropriate package according to their CTC.

(b) After studying the details from their form 16 or income computation sheet we

suggest suitable package to the customer like for tax planning or simple ITR

filing.

66
 Chapter- 4

Summary and Conclusion

4.1 Findings:

1. The company‘s overall market share gain during the tax season was the result of

improved performance compared to the prior year in both the Assisted and SELF

categories.

2. Overall return volume was impacted by the decline in industry-wide filings. In

the Assisted category, Taxspanner reported much better performance than last

tax season with a decline in e-files of 1.6%, This improvement in performance

resulted from the company‘s aggressive promotional offerings in the first half of

the season and increased sales efforts.

3. The company enhanced its client experience, incorporating the cognitive

computing technology of Exotel and hassle free.

4. There was great impact of Significant product enhancements Tax optimizer and

prior year tax returns through intimation cases.

5. Every Team Leader is assigned a task which is to be met the team by generating

as much revenue as possible. A review session is conducted after every 15days so

that the performance can be evaluated.

6. The company pays good amount of stipend to its interns and pays incentives as

well.

7. The environment of the company was very supportive and friendly due to which

all the interns remained charged up to work despite of the workload.The CFO

himself kept a record of the working of the organization personally and even

67
 appreciated employees and interns in not only monitory terms by providing

incentives but also by complementing them through poetry.

8. People are aware about the services of the company and they come forward in a

huge amount to avail the services. Every customers thinks about considering

services of Tax spanner before filing ITR.

9. Maximum Customer base of the company belongs to the southern are of the

Country. Tax Spanner believes in the ideology there employees are there greatest

strength and asset. Employee Management relationship (ERP) is therefore

characterized by

(i) Participant management

(ii) Team work

(iii) Communication

(iv) Information sharing

4.2 Lesson Learnt

1. During my internship I came across various different customers and their

queries and grievances and I learnt how to handle and console them.

2. I came across the importance of working in team together and knowing

different angles to look into a situation and overcome it.

3. I have learnt the whole process of filing ITR by considering all the sources of

income.

4. My experience in the organization has been quite knowledgeable as I got to

meet the best of the organization who were very forthcoming to share their

experience.

5. I have learnt how important it is to take every member together for the smooth

and efficient working of the organization.

68
 6. I was privileged enough to be the only one to conduct interviews while hiring

and that whole process taught me that the significance of getting a job is not

only to get placed by it also means to live in the environment as a part of your

life and work to the best of your potential.

4.3 Suggestion

a. The promotional activities need to be more effective so that they can a wider

range of customer.

b. There should be proper training sessions so that the employees can handle

customer with more knowledge.

c. Attractive discounts may be given to the old customers so that they stay loyal

and connected with the company.

d. There should be more effective follow-up system so that the customer stays

satisfied.

e. Special offers should be introduced for the customers who get their family‘s

and friend‘s ITR together.

4.4 Conclusion

This project has comprehensive and detailed study of every aspect of Management

of Tax Spanner. We came to know that Tax Spanner follows extensive marketing

techniques by keeping in mind customer satisfaction as utmost priority. The Company

has genuinely taken care of each and every customer and with the same client base

and quality of the services which they are providing the company has a very bright

future ahead. The knowledge and experience which I have received within these two

months is going to help me in future in my life and well as in my career.

69
 Bibliography

Books:

(a) Rustagi, R.P. (2007). Basic financial management: theory concepts and Problems,

Daryaganj, New Delhi: SULTAN CHAND & SONS.

(b) Gupta, C.B. (2008). Marketing Management, Daryaganj, New Delhi: SULTAN

CHAND & SONS.

(c) Rao, VSP. (1990). Human Resource as EXCEL BOOKS.

Websites:-

1. http://companydata.in/span-across-it-solutions-private-limited/1604951.py

2. https://yourstory.com/2010/11/indian-angel-network-invests-in-TaxSpanner-

comfounded-

3. by-entrepreneurs-ankur-sharma-sumit-grover-sudhir-kaushik-and-manojyadav/

4. http://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapid=1046064

5. https://www.TaxSpanner.com/ts/individual/fileItr/home

70
 Annexure-1

Balance sheet for the year 2017-18

Amount(in RS)

Particular As at 31.03.2017 As at 31.03.2018

EQUITY AND LIABILITIES

Shareholder’s Funds

a. Share capital 7132000 7132000

b. Reserve &surplus 10606878 18309619

Non-Current Liabilities

a. Long-term borrowings 6873284 6873284

Currents Liabilities

a. Short-term borrowings

b. Trade payables
4014143 1251342
c. Other current liabilities
6902696 6334846
d. Short-term provisions (Income tax)
- -

TOTAL 35529001 39901091

ASSETS

Non-Currents Assets

i. Fixed assets

ii. Tangible assets 895836 253924

iii. Intangible assets 11786882 10418998

iv. Capital work-in- 14034755 10665175

71
 progress - -1070722

a. Non-current investment 1967806 211500

b. Deferred tax assets(Net) 374894 -

c. Long term-loans &advances -

d. Other non-current assets

Current Assets

a. Currents Investments
- -
b. Trade Receivable
1875767 2895855
c. Cash and cash equivalents
2358432 11839733
d. Short term-loans advances
2234629 2545184
e. Other non-current assets
- -

TOTAL 35529001 39901091

Table No-4.1: Balance Sheet

72
 Annexure-2

Profit and loss a/c for the year 2015-16

(Amount in Rs)

Particular Year ended Year ended

31.05.2016 31.05.2015

Revenue from
I Operations 49690030 63823764

II Other Income 460458 1357623

III Total Revenue (I+II) 50150488 65181387

IV Expenses:

Employee benefit
expenses 4813747 2814448
Managerial
remuneration 546582 542402

Other expenses 42307730 48399730

Payment to Auditors 85000 85000

Depreciation &
amortization 9825534 12644801

Expenses

Financial costs
1027830 907382

73
Total Expenses 58750313 65608449

Profit before tax (8599825) (427062)

Tax Expenses:

Current tax - -

Deferred tax (897084) (2465986)

Total Tax Expenses (897084) (2465986)

Profit for the Year (7702741) 2038924

Table No-4.2: Profit and Loss Statement

74
 Annexure-3

Company Information

S. no. Particulars Details

1. Name of Organization Span Across IT Solutions Pvt. Ltd.

2. Name TaxSpanner

3. Logo

4. Address New Delhi Office: 1202, Best Sky Tower

Plot No. F-5, Netaji Subash Place,

Pitampura, Delhi 110034.

5. Headquarters 411, 1st Floor, "C" Cross,, 1st Main Rd,

7th Block, Koramangala, Bengaluru,

Karnataka 560095.

6. Registered Office New Delhi Office: 1202, Best Sky Tower

Plot No. F-5, Netaji Subash Place,

Pitampura, Delhi 110034

7. Website http://www.taxspanner.com

8. E-Mail support@taxspanner.com

9. Type Private Company

10. Date of incorporation April 2007

Table No-4.3 Company Information and Contact Details

75
76