Anoop CV

ANOOP SHARMA
Contact No.: 9457305899/8630852740

E-Mail: anoopsharma1994@gmail.com
Goal-oriented professional targeting assignments in Customer Service Department with an organisation of repute in
Automobile/Manufacturing industry
Location:-Anywhere in India.
PROFILE SUMMARY
 A dynamic professional with 2 years of experience in Automobile/Manufacturing industry

 Skilled in deploying methodologies to analyse various service processes; effective in managing activities for minimizing
escalations, reducing rejection, saving energy as well as realizing efficiencies (Customer end as well as Dealer end)
 Successful in meeting challenges and creatively solving myriads of problems, extensive knowledge of automobile
warranty policies and procedure.
 Skilled in grasping new technical concepts quickly and utilizing them in a productive manner.
 A go-getter with strong communication, coordination, analytical & networking abilities
ORGANISATIONAL EXPERIENCE
Previously Working with Ola Fleet Technology Pvt Ltd Gurgaon Location
(Company Profile- It is an car vehicle fleet which is given the vehicle to the driver on lease and in which
maintanence is take care by own)
2 Aug 2017 to 10 July 2019 as Service Engineer ( Repair & Maintainence Dept)
Role:
 Coordination between workshop and central team for approval of work required.
 Maintaining the Tat of vehicle in the workshop as per job required standard.
 Handling the fleet operation which is size of 12000 vehicles.
 Managing the operation of workshop onboarding process regarding ws audit,spare parts analysis.
 Making the Daily MIS Report of vehicle in a particular ws.
 Dealing in the Running Repair,Insurance and Refurbisment.
 Retention in the cost of repair.
 Driver Queries handling on the Front desk regarding maintanence and treated on ws.
 Making an monthly PPT on how to increase an driver engagement to our fleet.
 Organise an different campagion on the ws for driver and ws staff.
 Organise an free eye checkup camp at ws.
 Analysis the estimate and cross check it.
 Focusing on to reduce driver escalation and close in particular Tat time.
 Kowledge of tyre defect and how it is occur and coordinate with the tyre vendor for warrantee settlements.
 Coordinate with the OEM Tsm for warrantee issue.
 Analysis the genuine parts.
 Making an physical inspection of that parts is required in it or not.
 Having an knowledge of Mechanical and Electrical parts which are use in vehicle.
 Deals in different brand vehicle like-Nissan,Maruti,Chevrolet,Hyundai.
 Having an knowledge of Logistics work shifting of OFT vehicle from ws to ola yard in particular Tat.
 Resolving the Invoice discrpensies of ws and help in payment consolation.
 Knowledge of claim intimation in insurance and follow up with ws,surveyor and driver.
 Audit the the vehicle and provide an report to the driver.
 Focusing on how to increase Cst score.
 Check the vehicle by taking the Road Test.
Currently Working in Apollo Tyres Ltd, Gurgaon Location

(Company Profile- It is an tyre manufacturer dealing in altype of tyre)
02 Jan 2019 to Till Date as Customer Service Engineer.
Role:
 Giving the details presentation to both customer & Business partner regarding Application to Fit, Inflation Pressure
and CPKM Drive.
 Maintains relationships with clients by providing support, information, and guidance; researching and recommending
new opportunities; recommending profit and service improvements .
 Involve in warranty claim settlement for customers and business partner.
 Work on the customer for Retention and Acquisition activity on the basis of Share of Apollo.
 Taking the voice of the customer and highlights the point need to be change.
 Involve in the Claim Inspection process and targeted to improve the Claim Disposal Status.
 Involve in the doing the campaign activities to promote our product.
 Perform the activity called Structure call at the customer end include Vehicle Inspection, Scrap Tyre Inspection,
Payload Calculation, Inflation Pressure drive to educate the customer hence Customer can get good mileage of Tyre.
 Provide the Monthly market intelligence report to system to bring that what exactly going in the market and what are
the activities done by our Competitor.
 Follow up with customer & Business Partners both for new Product validation.
 Sells products by establishing contact and developing relationships with prospects; recommending solutions.
 Prepares reports by collecting, analyzing, and summarizing information.
 Maintains quality service by establishing and enforcing organization standards.
 Involve in collecting the Product performance and share the reports with the R&D Department for further
improvement required.
 Monitiring the CV Zone and educate the Techinican and get star Technician awards
 Attending the Driver Training and educate them for alignment,tyre Repair and tyre rotation.
Highlights:
 Interact with the customer owner having 500 vehicles.
 Get a chance to work in reputed company like Apollo Tyre and get good Knowledge about all category for Tyres.
 Manage the TBR (Truck Bus radial) Launch of our New Product.
EDUCATION
 B.Tech. (Mechanical)from S.I.E.T, Greater Noida, (UPTU) in 2017 with 67%

 12th from Raj Bala Spring Dales Academy, Sikandrabad(UP) (CBSE Board) in 2012 with 68%
 10th from Raj Bala Spring Dales Academy, Sikandrabad(UP) (CBSE Board) in 2010 with 80%
INDUSTRIAL TRAINING
Organization: INDIAN RAILWAY GHAZIABAD

Title: EMU Maintenance
Duration: 45 days
Description: Studied the working and principles of systems such as Overhauling of EMU Engine and Breaking
system.
ACADEMIC PROJECT
Project Title: Operating an Hydraulic Gate

Description: Making an hydraulic that can be operate by fluid in this we use hydraulic and pneumatic cylinder
both for operating the gate and it is an eco friendly system and one time investment.
IT SKILLS
 MS Office Suite
 Internet Applications
EXTRACURRICULAR ACTIVITIES/ACHIEVEMENTS
 Gained First position in Speech Competition in high school.

 Awarded by Brahmin Sabah in High School and Intermediate.
 Many times Class representatives in School and college Time.
 Actively participated Seminar of Robotics At College level
PERSONAL DETAILS
 Date of birth- 07 Jul 1994

 Language Known- English & Hindi
 Permanent Address- H.No 2031 Heera Colony Railway Road Sikandrabad (UP).
 Father’s Name- Mr.Shripal Sharma
 Married status- Married.
DECLARATION
I hereby declare that the above given information are true and to the best of my knowledge.
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ANOOP SHARMA

Contact No.: 9457305899/8630852740

 A dynamic professional with 2 years of experience in Automobile/Manufacturing industry

Currently Working in Apollo Tyres Ltd, Gurgaon Location

 B.Tech. (Mechanical)from S.I.E.T, Greater Noida, (UPTU) in 2017 with 67%

Organization: INDIAN RAILWAY GHAZIABAD

Project Title: Operating an Hydraulic Gate

 Gained First position in Speech Competition in high school.

 Date of birth- 07 Jul 1994

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