Troubleshooting Guide 287cs
Troubleshooting Guide 287cs
Troubleshooting Guide 287cs
Users Manual
Troubleshooting Guide
The illustrations of the machine used in this document may be different from what you actually see
on your machine.
Table of contents
1 Troubleshooting............................. 4 Checking the client status...................................... 23
Hardware Problems ...........................................24
When a Paper Jam Occurs.......................5 Print jobs not output............................................... 24
During Paper Jams ..............................................5 Envelope creased .................................................. 24
When a paper jam occurs in Drawer 1, Bypass tray
............................................................................... 5 TROUBLESHOOTING FOR COPYING ...25
When Paper Jam Occurs Inside the Machine.......... 6 Copying Problems..............................................25
When an Error Remains After Removing Jammed
Paper ..................................................................... 8 TROUBLESHOOTING for FAX ...............27
Paper Jam on Both Sides of the Printer Unit ........... 9 Troubleshooting .................................................27
When Paper Jam Occurs in Drawer 2/3/4 (Option) ... Error codes ............................................................ 27
............................................................................. 10 Error messages ..................................................... 27
When Paper Jam Occurs in Inner Finisher (Option) Transmission/reception trouble.............................. 28
............................................................................. 11
FAX Unit Specifications .....................................29
When a Document is Jammed ...........................12
When a Staple Jammed.....................................14 TROUBLESHOOTING FOR SCANNING
When Staple Jam Occurs in Inner Finisher (Option)
................................................................30
............................................................................. 14 Scanning Problems ............................................30
When Staple Jam Occurs in Offline Stapler (Option) Cannot E-mail my scans........................................ 30
............................................................................. 15
Cannot find the data saved in the shared folder .... 30
TROUBLESHOOTING FOR THE Cannot perform scanning from a PC with Office 2013
HARDWARE ...........................................16 ............................................................................. 30
-2-
Table of contents
2 Maintenance ................................. 53
Replacing Consumables / Maintenance
Units .......................................................54
Replacing the Toner Cartridge ...........................54
Replacing the Image Drum Cartridge ................57
Replacing the Fuser Unit ...................................60
Replacing the Belt Unit ......................................62
Replacing the Inner Finisher Cartridge ..............64
Replacing the Offline Stapler Cartridge .............66
Maintenance ............................................67
Cleaning the Surface of the Machine .................67
Cleaning the platen (glass surface) ...................67
Clean the document transporting roller and
document holding roller....................................68
Clean the feed roller...........................................69
When cleaning the drawer ..................................... 69
When cleaning the Bypass tray ............................. 69
Clean the LED heads .........................................70
3 Appendix....................................... 73
-3-
1
Troubleshooting
1
4
Bypass tray
Lever
2 Remove the jammed paper.
If you cannot see the jammed paper, do nothing, and
proceed to step 3.
6
Front cover
-5-
When a Paper Jam Occurs
Bypass tray
Front cover
2
3
1 Hold the Document holder lever and lift the
Document holder.
Document
holder
Document holder
lever
4 Front cover
Front cover
Top cover
Note
-6-
When a Paper Jam Occurs
Fuser unit
lock control Fuser unit
lever (blue) lock control 2
lever (blue)
• Make sure the fuser unit does not hit the LED head.
Handle
Note
Handle • After removing jammed paper from the fuser unit, print
several blank pages, as stray toner is sometimes left
inside the fuser unit.
-7-
When a Paper Jam Occurs
When an Error Remains After Removing 4 Cover the drum cartridges with paper to
prevent direct exposure to light.
Jammed Paper
1
Remove any remaining jammed paper using the following
procedure.
Note
3
2 Push the top cover open button to open the
top cover.
Top cover
Image drum
cartridges
-8-
When a Paper Jam Occurs
6 Replace the image drum cartridges. Paper Jam on Both Sides of the Printer
Unit
Image drum cartridges 1
There is a paper jam near the duplex unit.
Top cover
8 Return the document holder to its original 3 Close the duplex unit cover.
If you removed the jammed paper in step 2, this
position. Press the top of the document
procedure is finished.
holder into place. If you could not see the jammed paper in step 2, the 5
device should now automatically eject the jammed paper.
Document holder
-9-
When a Paper Jam Occurs
Duplex unit
Cover
4
Jammed paper
Cover
6
Duplex unit
Note
- 10 -
When a Paper Jam Occurs
Bypass tray
Bypass tray
4
Front cover Document
holder
Front cover
6
Cover
- 11 -
When a Paper Jam Occurs
Note
5
(3) If you were able to remove the document,
proceed to step 3.
7
Inner cover
- 12 -
When a Paper Jam Occurs
(2) If you can see the edge of the jammed (2) Pull the jammed paper slowly to remove it.
document, pull it out gently.
Jammed paper
2
(3) If you were able to remove the document, (3) Return the document holding pad to its
close the inner cover and proceed to step original position.
3.
Document holder
cover
Memo
(1) Pull down the lever to open the document • If an error occurs while copying, the copying gets 6
holding pad. canceled.
Lever
- 13 -
When a Paper Jam Occurs
1
When Staple Jam Occurs in Inner
Finisher (Option)
2
Document
holder 6 Holding the knob, raise the guide, and
return it to its original position.
Document
holder lever
4
Cover 7 Place the cartridge.
5
3 Pull out the cartridge.
- 14 -
When a Paper Jam Occurs
- 15 -
TROUBLESHOOTING FOR THE HARDWARE
- 16 -
TROUBLESHOOTING FOR THE HARDWARE
- 17 -
TROUBLESHOOTING FOR THE HARDWARE
Check staple cartridge No staples are left in the stapler of the Refill the staples.
finisher.
Examine Stapler Staple jam has occurred in the stapler Remove the jammed staples.
of the finisher.
4 Saving energy - press START button. The equipment has entered into the Press any of the [START], [COPY], [e-FILING], [SCAN], [PRINT],
energy saving mode since it has not [FAX] and [ENERGY SAVER] buttons to clear the energy saving
been used for a certain time. mode.
CHANGE DRAWER TO CORRECT No paper suitable for the original is Place the suitable size paper for the original in the drawer.
PAPER SIZE set.
The size of the original is not detected Replace the original while aligning the side guides of the Reversing
correctly because the original is sent Automatic Document Feeder to its width so that it will be placed
from the Reversing Automatic straight.
Document Feeder at a skew.
5
Time for periodic maintenance The equipment requires inspection Contact your dealer for maintenance.
and maintenance by a service
technician.
POWER FAILURE A job was interrupted by a power The print or fax job may be incomplete. Press [JOB STATUS] to
failure or some other reason. check whether any jobs are unfinished.
To clear the messages, press the [FUNCTION CLEAR] button
twice.
ERASING DATA The Data Overwrite Enabler is This message is displayed if the Data Overwrite Enabler is
6 clearing the data. installed. You can operate the equipment while the message is
displayed.
Check paper size setting on touch Paper misfeed has occurred because Register the paper size correctly. Just removing the misfed paper
panel for Bypass. Check the direction of a mismatch between the paper size does not prevent another paper from being misfed.
or size of the paper. placed in the bypass tray and the size
registered for the bypass tray in the
equipment.
Set the paper on the bypass tray The paper placed on the bypass tray Remove the misfed paper and set the paper again.
7 again. misfed.
Check the direction or size of the The direction or the size of the paper Check the direction and the size of the paper and then replace it on
paper on the bypass tray and press placed on the bypass tray is incorrect. the bypass tray.
START
The side guides of the bypass tray do Align the side guides of the bypass tray to the paper length.
not fit the paper length.
Reboot the machine An error has occurred in the Rebooting the equipment may correct the error: Press the
equipment and it stopped normal [ACCESS] and [POWER] buttons on the control panel
operation. simultaneously until a “pip” sound is heard to turn the power OFF,
and then turn it back ON with the [POWER] button. (The warm-up
time in this case will take longer than usual.)
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TROUBLESHOOTING FOR THE HARDWARE
Note
• Replace the toner cartridge after the toner has completely run
out. [Install new *** toner cartridge] is displayed at that time.
• Black and white print is available while the other colors has run
2
out. Neither color nor black and white print can be done when
the black toner has run out.
This original is copy protected An attempt is made to copy a This original cannot be copied.
prohibited original.
DEPARTMENT Quota exceeded. The copying, printing or scanning For details of setting the quota, ask your administrator.
Contact the Administrator. quota to the department has reached
“0”.
Not enough Work Space to store Internal memory available ran out To print out the data for the originals stored (scanned) until the 3
originals while scanning. message appeared, press [YES] on the touch panel. To delete the
Will you print out stored originals? stored data, press [NO].
USER Quota exceeded. The copying, printing or scanning For details of setting the quota, ask your administrator.
Contact the Administrator. quota to the user has reached “0”.
USER and DEPARTMENT Quota The copying, printing or scanning For details of setting the quota, ask your administrator.
exceeded. quota to the user and department has
Contact the Administrator. reached “0”.
The number of originals exceeds the The number of originals to be Reduce the number of originals to be scanned, and try again. 4
limits. scanned has exceeded the limit of
The scanned data are deleted. 1000 sheets during scanning. (The
magazine sort or page number
function is used.)
The number of originals exceeds the The number of originals to be To print out the data for the originals stored (scanned) until the
limits. scanned has exceeded the limit of message appeared, press [YES] on the touch panel. To delete the
Will you copy stored originals? 1000 sheets during scanning. stored data, press [NO].
LAN cable is not detected The LAN cable connection is not Check the following items. 5
detected. • Check that the LAN cable is connected to the equipment.
• Check that there is no damage on the connector of the LAN
cable.
• Check that the LAN cable is open circuited.
• Check that the LAN cable is connected to the HUB. Check that
there is no damage to the connector.
• Check that the power is ON for the HUB to which the LAN
cable is connected.
• Check that the settings of the communication speed and the
Ethernet method for the equipment and the HUB are aligned. 6
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in
Chapter 7.
P.44 "Error Codes"
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TROUBLESHOOTING FOR PRINTING
2 Problem Description
A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the
equipment.
Corrective Action
Clear the error following the procedure below.
5
1 Press the [JOB STATUS] which is blinking.
7
2 Place paper of the size specified with the computer on the bypass tray, and press the [START]
button.
Printing is performed. Press [JOB STATUS] when printing has been completed.
- 20 -
TROUBLESHOOTING FOR PRINTING
Problem Description 1
I cannot remember the document password for my Private Print job.
Corrective Action
The document password for a Private Print job is never shown, once the job has been sent to the equipment.
To print the failed Private Print job, submit the document again as a new Private Print job.
The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required. Contact the administrator of
the equipment.
2
• Enter the administrator’s password in the Private Print job list on the touch panel and delete the job.
For details, refer to the Advanced Guide.
• Log in to TopAccess with the administrator’s password and delete the job in the Print Job list.
For details, refer to the TopAccess Guide.
Corrective Action
Since this may happen occasionally, clear the [JPEG Compression] check box of the [PDL Settings] tab in [Customization] of the
[Device Settings] tab before printing such documents.
Problem Description
I cannot perform printing with the equipment. 5
Corrective Action
If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue nor are
printed. Fix the problem following the procedure below:
1. Select [Start] - [Devices and Printers].
2. Right-click the printer driver icon.
3. Select [Printer Properties] from the shortcut menu.
4. Select the [Ports] tab. 6
5. Make sure that the path to the machine and the device name are correct.
\\<device name>\print
<device name> is the same as the device name set from the touch panel. “print” may be “univ” or “ps3” depending on the printer
driver you use.
6. Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct.
Problem Description
I cannot perform printing with the equipment.
Corrective Action
Check if the SNMP community names are the same in the following 3 settings.
• Equipment
• TCP/IP port of the [Ports] tab in the printer driver
• [SNMP Settings] dialog box of the [Others] tab in the printer driver
- 21 -
TROUBLESHOOTING FOR PRINTING
1 Problem Description
All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they
overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp
command, the document is printed on Letter size paper.
Corrective Action
Change the properties of the document you intend to print to create another print file. Submit the print job using the lp command
without setting additional parameters.
2
Retrieval of printer configuration failed
Problem Description
When accessing the machine properties, the message “Retrieval of printer configuration failed” is displayed.
Corrective Action
3 The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
No Check... Yes No Corrective Action
1 Is the equipment turned on? Next Step Turn on the equipment.
2 Can you connect the computer to the equipment Next Step Restart the equipment.
via TopAccess?
3 Does the same message appear again when you Check the printer driver port assignment and
End
access the property of the printer driver? make sure that it is correct.
4
Problem Description
The [Device Settings] tab is grayed out and their settings cannot be changed.
5 Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the [Device Settings] tab. Please
log in with the Administrator.
6 Memo
See also the checklists by types of printing and operating systems on P.36 "Printing Problems (Network Related)"
Problem Description
7 I cannot perform printing with the equipment.
Corrective Action
See the checklist below to determine if the cause of the problem is related to a network.
If it is, see P.36 "Printing Problems (Network Related)". In that section, several OS- and printing method-based check lists are
provided to help you find the appropriate action to take.
- 22 -
TROUBLESHOOTING FOR PRINTING
Problem Description
When an attempt is made to print a document using an SMB connection, the job cannot be printed and such messages continuously
appear as “No more connections can be made to this remote computer” or “Your file could not be printed due to an error”. 4
Corrective Action
SMB print is supposed to be utilized in a small network. If you can use Windows XP, Windows Vista, Windows 7, Windows 8,
Windows Server 2003, Windows Server 2008, or Windows Server 2012 as a print server, printing via the Windows Print Server is
recommended.
If you cannot use the Windows Print Server in your network, use LPR print instead.
Client Problems 5
This section describes how to identify and correct the problems caused by the clients* connected to the equipment.
* One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing.
Another possible cause is one related to a client. If the print jobs sent from a specific client within a network fail, the problem may be
caused by the client.
7
Problem Description
The jobs sent from a client cannot be printed.
- 23 -
TROUBLESHOOTING FOR PRINTING
Corrective Action
The checklist below will help you identify the source of the error and direct you to information resolving the problem. If the problem
persists after you have followed all of the steps, contact your dealer.
1 No. Check... Yes No Corrective Action
1 Does the equipment work properly? Are copy jobs Next Step Check the device status displayed in the Device
output properly? page of TopAccess.
2 See the Device page of TopAccess. Are the If not, delete the job, install the required
Next Step
options specified for the job supported by the components, and try again. Contact your dealer
hardware configuration? for further information.
3 Can you print the jobs from other clients? See the following section to fix the problem.
Next Step P.22 "Cannot print with the equipment
2
(network connection problems)"
4 Have you ever printed successfully from this Next Step See the following section to fix the problem.
client? P.21 "Cannot print (port setting problems)"
5 Did you set up the printer driver other than by an Next Step See the following section to fix the problem.
SMB connection? P.23 "Cannot print with SMB print"
6 (For Macintosh only) Refer to the Printing Guide.
Next Step
Can you see the equipment you created in the
Selector?
3
7 At this point, the problem is most likely to be related to a client-side error. Refer to the Printing Guide to fix the problem.
Hardware Problems
This section describes troubles caused by the hardware device (the equipment).
If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connection cannot be
specified, a hardware problem is a possible cause of the trouble.
4 The following are common factors involved in the hardware problems:
• System board, cables, and connectors
• The equipment, and its components such as the duplexing unit or the Finisher
• System software or firmware of the equipment
Corrective Action
There remains a possibility that improper settings of the software such as printer drivers caused the problem. However, a hardware
error is possible, if none of the clients can print the jobs. Try the steps on the checklist below. If the problem persists after you have
followed all of the steps, contact your dealer.
No Check... Yes No Corrective Action
1 Is printing prohibited from all connected client Next Step See the following section to fix the problem:
6 computers? P.22 "Network Connection Problems"
2 Can you see the job from TopAccess or another See the following section to fix the problem:
Next Step
print monitoring utility, such as PCONSOLE or P.33 "Locating the Equipment in the Network"
Print Manager?
3 Can you identify the problem with the error See the following sections to fix the problem:
message or the error code and resolve it? End P.43 "Error Messages"
P.44 "Error Codes"
Also refer to the Basic Guide for more information on resolving output errors caused by software settings.
7
Envelope creased
Problem Description
Envelopes are creased after they are printed.
Corrective Action
Changing the envelope type may reduce the crease. We recommend printing an envelope as a sample before doing so in large
amounts.
- 24 -
TROUBLESHOOTING FOR COPYING
- 25 -
TROUBLESHOOTING FOR COPYING
Copied image has white streaks The LED print head is stained. Clean the LED print head.
or color streaks in the vertical
direction.
A color original is copied in black Some color originals may be copied in black Set the color mode to [FULL COLOR].
and white even if [AUTO and white: You can change the criterion for determining whether an
4 COLOR] is selected for the color • Originals with very little colored part
original is black and white or color.
mode. • Overall blackish originals
For further information, refer to the Advanced Guide.
• Originals in light color
A black-and-white original is Some black and white originals may be Set the color mode to [BLACK].
copied in color even if [AUTO copied in color: You can change the criterion for determining whether an
COLOR] is selected for the color • Yellowed originals
original is black and white or color.
mode. • Originals with background color
For further information, refer to the Advanced Guide.
Envelopes are creased after they Due to the hardware specification, some Changing the envelope type may reduce the crease. We
5 are printed. types of envelopes are creased after they are recommend printing an envelope as a sample before doing so
printed. in large amounts.
- 26 -
TROUBLESHOOTING for FAX
Error codes
Below is a list of error codes that you might see in the lists or reports.
Error Code Description Remedy
0012 Original misfeed Clear the misfed original.
2
0013 Cover open Firmly close the open cover.
0020 Power interruption Check the power interruption report.
0030 Reset Transmission is cancelled.
(The transmission is terminated by the misfed printing paper during the direct
transmission.)
0033 Polling Error Check polling options setup (Security code, etc.), and check if the polling document
exists. 3
0042 Memory full Make sure that there is sufficient memory before making the call again.
0050 Line busy Retry communications.
0051 Fax line cable disconnected Check if the fax line cable is connected. To clear the message, press the [FUNCTION
CLEAR] button twice.
0053 Security mismatch in relay or mail Confirm the remote party’s security code, system password, and your setup.
box transmission
00B0 - 00E8 Communication Error Retry communications.
4
Memo
If you see an error code not listed here, retry the communication. If this error still occurs, contact your dealer.
Error messages
Below is a list of error messages that might appear on the touch panel. When any message in the list appears on the touch panel, 5
press [FUNCTION CLEAR] on the control panel to clear it, and then take action suggested in the “Remedy” column.
Message Cause Remedy
Memory overflow Memory overflowed when scanning documents to the Either wait for memory to be cleared, or check the jobs
memory. and delete reserved jobs to clear memory.
Communication error Communication error occurred during direct TX. Retry communications.
Job reservation full The number of reserved jobs exceeded the maximum. Either wait for job reservations to be completed, or
check the jobs and delete reserved jobs.
6
Job memory full The total number of destinations for reserved jobs Either wait for job reservations to be completed, or
exceeded the maximum. check the jobs and delete reserved jobs.
Sorry not possible On-hook or direct TX was attempted during Wait for communications to end and retry
communications. communications.
Not allowed now Further polling transmission reservation was attempted Either wait for polling transmission jobs to be completed,
even though polling transmission was already reserved. or check the jobs and delete reserved jobs.
Too Many Tel # Digits 128 digits or more were registered for a chain dial Confirm the number of digits dialed and register the
communication. numbers again.
7
- 27 -
TROUBLESHOOTING for FAX
Transmission/reception trouble
Below is a list of trouble you might encounter during the transmission/reception.
1
Transmission troubles
Trouble Check Point
TRANSMIT is not displayed even if the • Is the modular cord disconnected?
[START] button is pressed. • Is the power plug unplugged from the power outlet?
• Can you receive telephone calls?
• Is there any problem at the remote Fax? Check this with the party trying to receive the original.
Originals are fed diagonally. • Are the document feeder slides adjusted to the width of the original that you are sending?
2 • Does the original that you are sending match the conditions of the original that is available for
sending?
2 originals are fed together. • Have you placed more than the maximum number of originals that can be placed at one time?
• Does the original that you are sending match the conditions of the original that is available for
sending?
• Have you pushed the originals into the feeder too hard?
The original is not being printed on the Was the original placed correctly facing up?
paper of the remote Fax even though it When placing the original on the original glass, specify the original size.
3 has been sent.
Black lines are shown in the image that Is the scanning area of the Reversing Automatic Document Feeder clean?
was sent. Clean it with a soft cloth.
Originals are not sent even if operations Is the remote Fax compatible with your system?
are carried out normally. This system supports G3 communications but not G2 or G4 communications.
Originals cannot be sent overseas. Specify Quality TX and resend.
Basic Guide
4 Reception troubles
Trouble Check Point
Originals cannot be received even if • Is the modular cord disconnected?
“RECEIVE” is displayed and the [START] • Is there a problem at the remote Fax? Check this with the party trying to send the original.
button is pressed.
Paper is not output. Is the equipment out of paper?
The received original is printed dark and • Make a local copy and confirm proper printing.
is illegible or black stripes are printed on • Is the original being sent a dirty copy? Check this with the party trying to send the original.
5 the original. • Is the trouble due to a problem or operation error at the remote Fax? Check this with the party trying
to send the original.
Paper is output but not printed. • Is there enough toner?
• Is the original placed correctly on the remote Fax? Check this with the party trying to send the
original.
Paper often misfeeds. • Is the drawer size setting correct?
• Is the drawer properly inserted?
• Is the specified paper type being use?
6
Memo
If the suggested action does not solve the trouble or you encounter trouble not listed above, contact your dealer.
- 28 -
TROUBLESHOOTING for FAX
When the total time that the power is turned off for 12 hours a day becomes about 5 years, the battery will expire. If the battery is run
down, ask your dealer. (Repair and replacement will be charged.)
4
* Specifications and appearance are subject to change without notice in the interest of product improvement.
* If trouble occurs, call service for assistance.
- 29 -
TROUBLESHOOTING FOR SCANNING
2 Problem Description
I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.
Corrective Action
Check the following points:
• The correct e-mail addresses are specified.
• The equipment is correctly configured for and connected to the network.
• For the SMTP Client settings, the SMTP server address is correctly set.
3 • For the SMTP Client settings, the Port Number is correctly set.
• For the SMTP Client settings, the settings for SSL and/or authentication are correctly set.
• The data size of the attached file is smaller than/equal to the maximum data size receivable on the recipient’s side.
Problem Description
I have scanned a document and saved the copy in the shared folder of the equipment, but cannot locate the saved file.
Corrective Action
• For Windows OS, search the network for the equipment using the search function of Explorer. The data are stored in the
equipment’s shared folder named “FILE_SHARE.”
5 • For Macintosh, search the network for the equipment on Finder and access the folder named “FILE_SHARE.”
• If you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is enabled on TopAccess.
Corrective Action
• Install an addin to invoke a scan driver for the equipment.
For details on how to install the addin, refer to the Software Installation Guide.
7 If the addin is not included in your DVD, contact your service technician.
- 30 -
TROUBLESHOOTING FOR e-Filing
Corrective Action 1
Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to its top page.
In this case, try again to do the operation you intended.
Corrective Action 2 3
Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filing session.” and
the e-Filing session ends. Finish your current operation before you close the window.
Corrective Action 3
Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filing session.”
and the processing displayed on the sub window ends. Do not operate the main window until the processing on the sub window has
been completed.
4
Numerous sub windows repeatedly appear
Problem Description
Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.
Corrective Action
Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet Option” (for 5
Internet Explorer).
Problem Description
Displaying the items in the Contents Frame takes a long time.
6
Corrective Action
Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time for
displaying.
Error messages
See the table below to troubleshoot the problem if a message appears. 7
Message Corrective Action
Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON and then try again. If
the error message is still displayed, contact your network administrator
or contact your dealer for support.
Your e-Filing Session has Timed Out. Please Restart. Exit from e-Filing and change the session timer setting to be longer on
the Setup page of the TopAccess Administrator mode. Then restart it.
The items have been modified. The items are currently being modified by another user. Try again after
the other user has finished.
- 31 -
TROUBLESHOOTING FOR e-Filing
6 Another user is archiving or uploading. Please try again later. The document is being archived or uploaded by another user. Try again
after the other user has finished.
The Maximum Possible Archive Size exceeded. Archiving is not An archive file larger than 2 GB cannot be created. Make sure that the
Possible. archive file will be less than 2 GB by archiving smaller groups of files
instead of a large one.
The Box cannot be erased. A document contained in Box is being used. A document contained in the box is being used by another user. Try
again after the other user has finished.
The document is being used. Please try again later. The selected document is being used by another user. Try again after
the other user has finished.
7
File format doesn’t correspond. Please contact Administrator. Contact your administrator to convert the archive file and try again.
e-Filing is not ready. Please try again later. e-Filing has not yet been activated. Try again later.
- 32 -
TROUBLESHOOTING FOR NETWORK CONNECTIONS
Problem Description
I cannot locate the equipment in the network.
2
Corrective Action
Improper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the cause of the
problem. If the problem remains unsolved, contact your dealer.
- 33 -
TROUBLESHOOTING FOR NETWORK CONNECTIONS
1 Problem Description
Local Discovery cannot detect the equipment.
Corrective Action
The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/
Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network,
the most likely cause is limitations of the protocols supported by the computer. In some cases, you need to add or update network
components; however, first see the checklist below to fix the problem.
2
2 Are the SNMP setting of the equipment and that of the SNMP V1/V2: Check if the community names of the
software the same? Next Step equipment and the software are the same.
SNMP V3: Check if each item of the SNMP setting of the
equipment and the software is the same.
3
3 Confirm that the protocol suite installed on the client See the vendor’s website for information about product
computer has been updated with the latest software for updates and technical supports.
Next Step
the given operating system. If your network only supports
the IPX/SPX protocol, make sure that the most current
version of Novell Client software is installed.
4 Print an NIC Configuration page from the equipment. Configure the proper protocol.
Next Step
Does the equipment support the same protocol as the
network?
4 5 Change the protocol settings from TopAccess, if
Next Step
necessary, and reboot the equipment for the changes to End
take effect. Repeat step 2. Was the device discovered?
6 Check the NIC Configuration page. Are the IP address Next Step Setup the TCP/IP settings correctly.
and subnet mask settings correct?
7 Check the router to make sure that it is not filtering out Adjust the router settings.
the equipment packets. Is the router processing Next Step
equipment packets correctly?
5 8 Can another computer within the same network segment Next Step See the following section to fix the problem:
discover the equipment? P.33 "Locating the Equipment in the Network"
9 Check the NIC Configuration page. Is the Unit Serial Next Step Contact your dealer.
Number part of the device name?
10 Check link activities on the port being used by the
equipment and the integrity of the network cable, hub, or
switch that connects the equipment to the network. End
Replace any network components that you can tell or
6 suspect are faulty.
- 34 -
TROUBLESHOOTING FOR NETWORK CONNECTIONS
Problem Description
1
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
Problem Description
After performing the LDAP search, the network shutdown occurs or the touch panel is disabled.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your dealer.
6
Problem Description
It takes a long time to perform LDAP authentication on the touch panel.
Corrective Action
Try the checklist below. If the problem remains unsolved, contact your dealer.
- 35 -
TROUBLESHOOTING FOR NETWORK CONNECTIONS
Memo
• You can change the network protocol settings with the touch panel of the equipment or with TopAccess (the Administration page).
• For the error messages that appear during the installation of the printer drivers, refer to the Basic Guide.
3
SMB print in a Windows operating system environment
3 Is the workgroup name valid and correctly entered? Next Step Set up the workgroup correctly.
4 When IPv4 is supported: Is the WINS server address When IPv4 is supported: Set up the WINS server
correctly set? address correctly, or enter “0.0.0.0” for the WINS server
Next Step
When IPv6 is supported: Is LLMNR for the IPv6 setting address to disable the WINS service.
enabled? When IPv6 is supported: Enable LLMNR for the IPv6
setting referring to the TopAccess Guide.
5 5 When IPv4 is supported: If the client computers are
Next Step
When IPv4 is supported: Set up the WINS server and
located in different segments, is the WINS service enable it on the equipment to allow users access from a
correctly provided? different segment.
6 Can you see the equipment in Windows Network Next Step See the following section to fix the problem:
Neighborhood? P.33 "Cannot locate the equipment in the network"
7 Were the proper printer drivers installed? Next Step Refer to the Basic Guide to install the proper printer
drivers.
8 Is the driver’s port name valid? Next Step Refer to the Basic Guide to configure the proper port.
6
9 Can you print with the equipment? See the following section to fix the problem:
End P.22 "Cannot print with the equipment (network
connection problems)"
2 Is Raw TCP print correctly set? Next Step Set up the Raw TCP print service correctly.
3 Is LPR/LPD print correctly set? Next Step Set up the LPD print service correctly.
4 Were the proper printer drivers installed? Next Step Refer to the Basic Guide to install the proper printer
drivers.
5 Is the Raw TCP or LPR port configured with the correct Next Step Refer to the Basic Guide to configure the proper port.
IP address?
- 36 -
TROUBLESHOOTING FOR NETWORK CONNECTIONS
4 Were the proper printer drivers installed? Next Step Refer to the Basic Guide to install the proper printer
drivers.
5 Is the IPP port configured with the correct URL? Next Step Refer to the Basic Guide to configure the proper port.
3
6 Can you print to the equipment? See the following section to fix the problem:
End P.22 "Cannot print with the equipment (network
connection problems)"
4
No. Check... Yes No Corrective Action
1 Are the IPX/SPX protocols enabled? Is the correct frame Next Step Set up the IPX/SPX correctly.
type selected?
2 If applicable, did you successfully set up queue-based Next Step Set up the NetWare server properly.
print?
3 Did you configure the equipment for a NetWare Next Step Set up the NetWare network settings correctly.
connection?
4 Did you configure the equipment for NetWare print Next Step Set up the NetWare print service correctly. 5
service?
5 Were the proper printer drivers installed? Next Step Refer to the Basic Guide to install the proper printer
drivers.
6 Is the IPP port configured with the correct URL? Next Step Refer to the Basic Guide to configure the proper port.
7 Can you see the equipment in Windows Network Next Step Check that the SMB protocol is enabled in the client
Neighborhood? computers.
8 Can you print to the equipment? See the following section to fix the problem. 6
End P.22 "Cannot print with the equipment (network
connection problems)"
- 37 -
TROUBLESHOOTING FOR NETWORK CONNECTIONS
Macintosh environment
2 Can you access any other network device from the Next Step Refer to your Macintosh networking documentation or
Macintosh computer? contact Macintosh technical support.
3 Can another Macintosh computer on the network print to Refer to your Macintosh networking documentation or
the equipment? If so, compare the settings to determine contact Macintosh technical support.
End
which need to be changed to support print from this
2 machine.
UNIX/Linux environment
Corrective action
1. Click Cancel until the Add Printer Wizard terminates.
2. Select [Add a printer] in the Devices and Printers folder to start the Add Printer Wizard, and then perform the installation again.
3. When the screen for selecting a port is displayed, select [Local port] to add a printer.
- 38 -
TROUBLESHOOTING FOR NETWORK CONNECTIONS
Corrective action
1. Cancel the Add Printer Wizard.
2. Select [Add a printer] in the Devices and Printers folder to start the Add Printer Wizard, and perform the installation again.
3. When the screen for selecting a printer is displayed, select [Have Disk].
4. Select [Use Existing Driver] to add another copy of an existing driver or browse to the subdirectory that contains the appropriate
*.inf file. 2
Corrective action
Copy the directory containing the *.inf file to the local drive and resume installation.
5
This port is currently in use
Problem description
The driver was either opened, printing a job, or in use by another printer or application, when you attempted to delete it.
Corrective action
Make sure all print jobs have been completed before deleting a port. If there are still problems, exit all applications and try again.
Check each driver to see if another driver is using the same port. If so, first change the driver’s port setting and delete the port. 6
Corrective action 7
Delete the driver and either reinstall it from the Client Utilities/User Documentation DVD or download it from this equipment.
- 39 -
TROUBLESHOOTING FOR NETWORK CONNECTIONS
Corrective action
Communication between the N/W-Fax driver and this equipment failed. Make sure that this equipment is operating. If not, turn its
2 power ON.
Connect the N/W-Fax driver with this equipment through the TopAccess. If the connection fails, reboot the computer and this
equipment.
The fax jobs are not listed on the “Logs - Transmission” screen in TopAccess
Problem description
3 When confirming the fax job logs on the “Logs - Transmission” screen in TopAccess, the fax jobs that are sent are not displayed.
Corrective action
If the relevant fax job is not included in the Log list, your transmission job may not have been performed. In this case, search for jobs
without the department code in the “JOB STATUS - FAX” on the touch panel. Then select the relevant fax job and press the [SEND]
button to resend it.
Corrective action
Set the file name of the printer driver in 30 letters or less.
5
- 40 -
TROUBLESHOOTING FOR NETWORK CONNECTIONS
Problem Description
I cannot log into the equipment using client software.
Corrective Action
If you cannot log into the equipment using client software, contact the administrator of the equipment. Since the user name and 5
password registered in the client software are used for authentication in the case of automatic login, the log-in screen may not be
displayed.
- 41 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
For details of the [Device] tab of TopAccess, refer to the TopAccess Guide.
2
Printer Error 1
This icon indicates a non-recommended toner cartridge is used and that the equipment has stopped printing.
P.55 "Replace the Toner Cartridges"
3
Printer Error 2
Cover Open
5
Toner Empty
This icon indicates no toner is left. It also indicates which color is empty:
P.55 "Replace the Toner Cartridges"
Paper Empty
Paper Misfeed
This icon indicates a paper misfeed occurred. It also indicates the location of the paper misfeed.
- 42 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
Staples Empty
2
Contact your dealer to have the equipment inspected.
Error Messages
When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.
TopAccess Message Corrective Action
Cover Open - Please Close Cover. Close the front cover.
3
Paper Feeding Cover Open - Please Close Cover. Close the paper feeder cover.
Transfer/Transport unit Cover Open - Please Close Cover. Close the transfer/transport unit.
Bypass Cover Open - Please Close Cover. Close the bypass cover.
Exit Cover Open - Please Close Cover. Close the exit cover.
Toner Cover Open - Please Close Cover. Close the toner cover.
Platen Cover Open - Please Close Cover. Close the platen cover.
Drawer 1 Open - Please Close Drawer 1. Close the drawer. 4
Drawer 2 Open - Please Close Drawer 2. Close the drawer.
Drawer 3 Open - Please Close Drawer 3. Close the drawer.
Drawer 4 Open - Please Close Drawer 4. Close the drawer.
Automatic Duplexing Unit Cover Open - Please Close Cover. Close the automatic duplexing unit cover.
Standard Output Tray Paper Full - Please Remove Paper. Remove the paper from the tray.
Upper Tray Paper Full - Please Remove Paper. Remove the paper from the tray.
Paper Empty in Drawer 1 - Please Add Paper. Set the paper in the drawer.
5
Paper Empty in Drawer 2 - Please Add Paper. Set the paper in the drawer.
Paper Empty in Drawer 3 - Please Add Paper. Set the paper in the drawer.
Paper Empty in Drawer 4 - Please Add Paper. Set the paper in the drawer.
Paper Misfeed in Job Separator - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Automatic Duplexing Unit - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Insertion Misfeed - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
6
Paper Misfeed in Printer - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Finisher - Please Clear Paper Path. Remove the misfed paper from the Finisher.
P.11 "When Paper Jam Occurs in Inner Finisher (Option)"
Staple Empty - Please Set Staple Cartridge Refill the Finisher staples.
Open the front cover, and clean the slit glass. Clean the slit glass.
Toner Not Recognized - Please Check Toner. Check and adjust the toner bottle.
Black Toner Empty - Please Install New Toner Cartridge. Replace the black toner.
7
P.55 "Replace the Toner Cartridges"
Cyan Toner Empty - Please Install New Toner Cartridge. Replace the cyan toner.
P.55 "Replace the Toner Cartridges"
Magenta Toner Empty - Please Install New Toner Cartridge. Replace the magenta toner.
P.55 "Replace the Toner Cartridges"
Yellow Toner Empty - Please Install New Toner Cartridge. Replace the yellow toner.
P.55 "Replace the Toner Cartridges"
Black Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge.
Cyan Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge.
- 43 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
Memo
The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you find an error code on the
3 touch panel.
- 44 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
- 45 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
- 46 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
- 47 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
1 Memo
2 2C10, 2C12, Wrong Job status A system error has occurred during the sending of an Email. Try it again. If
2C13, the error still persists, contact your service representative.
2C20-2C22
Not enough memory Complete any running jobs first before reperforming the job in error. If the
2C11, 2C62 error still persists, turn the power OFF and then back ON, and then try
again.
Invalid parameter specified If you are using a template, create it again. If the error still persists, turn
2C14
the power OFF and then back ON, and then try again.
2C15 Mail size exceeded limit or maximum size You are sending too many documents at a time. Send them separately.
3
Disk access error Complete any running jobs first before reperforming the job in error. If the
2C30-2C33 error still persists, turn the power OFF and then back ON, and then try
again.
Failed to convert image file format This error occurs when conversion to a highly compressed PDF format
fails. Do the scanning again. If the error still persists, Use the normal PDF
2C40 format. When this error occurs in conversion other than to a highly
compressed PDF format, turn the power OFF and then back ON. Then try
to scan again. If the error still persists, contact your service representative.
4 Encryption error. Failure to create a file If the error still persists after reattempting, turn the power OFF and then
2C43
back ON. Then make another effort.
Creating a file was not allowed Creating an unencrypted file was not allowed. Configure the encryption
2C44 settings and try again. To create an unencrypted file, consult the
administrator.
Failure in making meta data Make sure that the template setting is correct, and do the scanning again.
2C45 If the error still persists, turn the power OFF and then back ON, and then
try again.
5 HDD full failure during processing Reduce the number of pages of the problem job and try again. Check
2C60
whether the server or local disk has sufficient space in its capacity.
Failure to read Address Book Turn the power OFF and then back ON. Try the problem job again. Reset
2C61 the data in the Address Book and reattempt it. If the error still persists,
contact your service representative.
2C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment.
2C64 Terminal mail address unset Ask your administrator to set the Email address of the equipment.
2C65, 2C66, Failure to connect to SMTP server Make sure that the SMTP server is correctly working or the SMTP server
6 2C69 address has been set correctly.
Failure to send Email message Turn the power OFF and then back ON. Try scanning again. If the error
2C6A
still persists, contact your service representative.
Invalid address specified in From: field Ask your administrator to check the SMTP Authentication method or if
there is an unpermitted character in the Terminal mail address. Set the
2C6B
correct SMTP Authentication method or delete the unpermitted character
in the Terminal mail address.
Invalid address specified in To: field Make sure that there is no unpermitted character in the Destination mail
7 2C6C address. Delete any unpermitted character and reset the appropriate
Destination mail address, then try again.
2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled.
SMTP authentication error Confirm that the login name and password are correct. If SSL is enabled,
2C71
make sure that the SSL port number is correctly set.
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are
2C72
correct.
2CC0 Job canceled The job was canceled.
Power failure occurred Make sure that the power cable is connected properly and is inserted
2CC1
securely. Resend the job.
- 48 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
- 49 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
- 50 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
- 51 -
CHECKING THE EQUIPMENT STATUS WITH TopAccess
- 52 -
2
Maintenance
1
4
Replacing Consumables / Maintenance Units
Caution
To assure an optimal performance, we recommend that you
• Some parts inside the device become hot use TOSHIBA toner cartridges.
and can cause burns. Do not touch areas Contact your dealer to purchase the toner cartridges for
labeled "Caution High Temperature". replacement.
4
• Keep toner and toner cartridges out of reach For the North America
of children. If children swallow toner, consult • Toner cartridge (black) : T-FC34U-K
a doctor immediately. • Toner cartridge (yellow) : T-FC34U-Y
• Toner cartridge (magenta) : T-FC34U-M
• If toner is accidentally inhaled, gargle with • Toner cartridge (cyan) : T-FC34U-C
large amounts of water and get plenty of
fresh air. Consult a doctor if necessary. For the EU
• Toner cartridge (black) : T-FC34E-K
5 • If toner gets on hands or skin, wash it off • Toner cartridge (yellow) : T-FC34E-Y
with soap and water. • Toner cartridge (magenta) : T-FC34E-M
• Toner cartridge (cyan) : T-FC34E-C
• If toner gets into the eyes, immediately flush For the Australia
with plenty of water. Consult a doctor if • Toner cartridge (black) : T-FC34D-K
necessary. • Toner cartridge (yellow) : T-FC34D-Y
• Toner cartridge (magenta) : T-FC34D-M
• If toner is swallowed, drink large amounts of • Toner cartridge (cyan) : T-FC34D-C
6 water to dilute the toner. Consult a doctor if
necessary. For the South America
• Toner cartridge (black) : T-FC34A-K
• Toner cartridge (yellow) : T-FC34A-Y
• Toner cartridge (magenta) : T-FC34A-M
• Toner cartridge (cyan) : T-FC34A-C
- 54 -
Replacing Consumables / Maintenance Units
Replace the Toner Cartridges (2) Rotate the blue lever on the toner cartridge
in the direction of the arrow until it stops.
Lever
Document
holder
Document
holder lever 2
3
Caution There is a risk of getting burned.
Top cover
Note
• There is a post which fits inside the toner cartridge
• If the inner finisher is installed, be sure to remove any on the end opposite of the blue lever. Take care
output paper on it before opening the top cover. when removing the toner cartridge, because the
post may break if the toner cartridge is pulled
3 Remove the empty toner cartridge. straight up with force. 6
Memo
- 55 -
Replacing Consumables / Maintenance Units
(4) Remove the toner cartridge carefully from (7) Rotate the blue lever on the toner cartridge
the machine. in the direction of the arrow until it stops.
1 Note Groove
Light-shielding film
2 Image drum
cartridges Hole
Note
4 Note
Toner cartridge
LED head
(3) Lay the toner cartridge flat, and gently
remove the tape.
5
Tape
- 56 -
Replacing Consumables / Maintenance Units
Caution
Memo
• Some parts inside the device become hot
and can cause burns. Do not touch areas
• If the message [Please Replace Toner] remains after labeled "Caution High Temperature".
replacing the toner cartridge, reinstall the toner 3
cartridge. • Keep toner and toner cartridges out of reach
of children. If children swallow toner, consult
7 Return the document holder to its original
position.
a doctor immediately.
- 57 -
Replacing Consumables / Maintenance Units
1 When the image drum cartridge nears the end of its lifespan,
the message [*Image Drum Near Life] (* represents the Caution There is a risk of getting burned.
specific color) will appear on the touch panel to notify you that
it is time to prepare a new image drum cartridge. You can Do not touch the fuser unit. It can be extremely hot.
continue printing until the message [Install new * Image Drum]
(* represents the specific color) appears, then printing will stop.
Memo
Note
5
Replacing the Image Drum Cartridge
Image drum
cartridge
6 Document
holder
Memo
Document holder
lever • For information on how to return used image drum
cartridges, see "Collection of Used Consumables"
in the section of customer support / maintenance
product warranty / product warranty. If you choose
not to return your used image drum cartridges,
7 place them in a plastic bag and dispose of them
according to local regulations.
- 58 -
Replacing Consumables / Maintenance Units
4 Prepare a new image drum cartridge. (2) Gently shake it up and down and side to
side several times.
Note
Protective Tape
Protective
sheet sheet
(4) Make sure that the label color of the toner 3
cartridge matches the label color of the
image drum cartridge.
Tape (5) Remove the toner cover from the image
drum cartridge.
(3) Remove the desiccant (drying agent).
Protuberance
Toner cover
Drying agent 4
Note
- 59 -
Replacing Consumables / Maintenance Units
Memo
7 Close the top cover. • After [Time to Replace Fuser] appears, you can continue to
print until [Replace Fuser] appears.
Note
Memo
- 60 -
Replacing Consumables / Maintenance Units
• If the inner finisher is installed, be sure to remove any Fuser unit lock
output paper on it before opening the top cover. control lever (blue)
- 61 -
Replacing Consumables / Maintenance Units
Note
3
7 Return the document holder to its original
position.
Document holder
5
Document
Memo
holder
• If you dispose of the used fuser unit yourself, be sure to
place it in a plastic bag and follow local regulations for Document
proper disposal. holder lever
Memo
- 62 -
Replacing Consumables / Maintenance Units
Memo
• The image drums (the green tubes) are fragile; handle them
carefully.
2
Top cover open button • Do not expose the image drum cartridges to direct sunlight
or strong light (more than about 1,500 lux). Do not expose
them to room lighting for more than 5 minutes.
Note
• If the inner finisher is installed, be sure to remove any Never put a used belt unit into a
output paper on it before opening the top cover. Warning fire. It could explode and cause
burns.
4 Remove the old belt unit.
(1) Remove the four image drum cartridges, 3
and put them on a table or flat surface. 5 Install the new belt unit.
(1) Remove the new belt unit from its
packaging.
(2) Grip the two blue belt unit levers and install
the belt unit.
Image drum
cartridge
Belt unit 4
Belt unit
- 63 -
Replacing Consumables / Maintenance Units
Note
3
6 Close the top cover.
4
2 Hold the Document holder lever and lift the
Document holder.
Top cover
Document
holder
Document
holder lever
5 Note
Cover
Memo
- 64 -
Replacing Consumables / Maintenance Units
3
1
1 3
10 Return the document holder to its original
position.
7
2
- 65 -
Replacing Consumables / Maintenance Units
- 66 -
Maintenance
● Maintenance
1
Cleaning the Surface of the Machine Cleaning the platen (glass surface)
If the platen (glass surface) is dirty, black specks or streaks
Note
may appear on your copies and prints, as well as on
• Do not use benzene or paint thinners. They may damage documents you send to others. To maintain print quality, clean
plastic parts or paint. the platen once a month.
sound is heard.
Document holder 3
cover
4
(2) "Shutdown is in progress." appears for a
while, and then the power is turned OFF.
(3) Turn the power switch OFF.
2 Clean the platen (glass surface) with a soft,
damp cloth.
2 Clean the surface of the machine.
Note
Glass surface 6
Memo
- 67 -
Maintenance
Note
• Do not use benzene or paint thinners. They may damage 4 Close the RADF cover.
(1) Close the inner cover.
plastic parts or paint.
(2) Close the RADF cover.
1 Pull the RADF cover open lever to open the
RADF cover.
3
RADF cover
open lever RADF cover
6
(2) Pull down the lever to open the document
holding pad.
Memo Lever
• Rotate the roller manually, making sure you clean
the entire roller. (Note that some rollers rotate in
7 only one direction.)
• If it is heavily soiled, clean with a small amount of
neutral detergent, then wipe with a soft, damp
cloth.
- 68 -
Maintenance
Feed roller
Roller 4
6 Close the document holder cover.
Document holder
cover
6
Bypass tray
Paper support
7
- 69 -
Maintenance
Document
3 Remove the feed roller by rolling them
towards.
holder lever
4
4 Wipe the feed roller with a wet, wringed
cloth.
3 Push the top cover button down to open the
top cover.
Top cover
Note
- 70 -
Maintenance
1
LED head
Note
Top cover
Document holder
- 71 -
Moving or Transporting the Machine
- 72 -
3
Appendix
1
4
Battery Disposal
● Battery Disposal
1 This machine uses a lithium-ion battery. If the terminal of the battery short-circuits, explosion or fire may occur.
To waste the battery, insulate the negative and positive poles to avoid short-circuit.
- 74 -
4
Index
1
4
B L T
Battery Disposal ................................. 74 LDAP authentication ........................... 35 Trouble ................................................28
1 LDAP search ...................................... 35
C Local Discovery .................................. 34
Locating the equipment ................33, 34
Cannot perform scanning from a PC with LPR print ......................................23, 36
Office 2013 ...................................... 30
Clients ................................................ 23 M
Command line option ......................... 22
Copying Maintenance ....................................... 67
2 blurred image ............................. 25 document holding roller .............. 68
color/black and white .................. 26 document transporting roller ....... 68
copying stops ............................. 25 feed roller ................................... 69
density ........................................ 25 glass surface .............................. 67
image missing ............................ 25 LED head ................................... 70
setting functions ......................... 25 surface of the machine ............... 67
skewed image ............................ 25 Moving the Machine ........................... 72
stained image ............................. 25
3
streaked image ........................... 26 N
D N/W-Fax driver ................................... 38
Network Fax driver ............................. 38
[Device Settings] tab .......................... 22 Novell print ......................................... 37
Document ........................................... 12
Document password ........................... 21 P
E Paper jam
4 document .................................... 12
e-Filing Web Utility Paper ............................................ 5
contents frame ............................ 31 ping command .................................... 35
error messages .......................... 31 Port
session ends .............................. 31 printer driver ............................... 21
sub windows ............................... 31 Print job errors .................................... 20
Error codes ...................................27, 44 Printer configuration - retrieving ......... 22
print jobs ..................................... 44 Printing environment
5 scan jobs .................................... 48 Linux ........................................... 38
transmission and reception ......... 45 Macintosh ................................... 38
Error messages .................................. 27 NetWare ..................................... 37
e-Filing Web Utility ...................... 31 Novell print ................................. 23
TopAccess .................................. 43 UNIX ........................................... 38
touch panel ................................. 17 Windows ...............................36, 37
Printing problems (network related) ... 36
G Private print job .................................. 21
6
glass surface ...................................... 67 R
H Raw TCP print .................................... 36
Replacing
Hardware problems ............................ 24 belt unit ....................................... 62
consumables .............................. 54
fuser unit ..................................... 60
I image drum cartridge ................. 57
7 maintenance units ...................... 54
Icons on TopAccess toner cartridge ............................ 54
call for service ............................. 43
cover open .................................. 42
paper empty ................................ 42
S
paper misfeed ............................. 42
printer error 1 .............................. 42 Scan data
printer error 2 .............................. 42 e-mailing scan data .................... 30
staples empty ............................. 43 saving in the shared folder ......... 30
toner empty ................................. 42 SMB print ......................................23, 36
IPP print .............................................. 37 Specifications ..................................... 29
- 76 -
©2012 - 2014 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.
MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Users Manual Troubleshooting Guide
R121220M8102-TTEC
©2012 - 2014 TOSHIBA TEC CORPORATION All rights reserved Ver02 F 2014-06 OME120273B0
Patent; http://www.toshibatec.co.jp/en/patent/ FC-287CS/347CS/407CS, FC-287CSL/347CSL