Adba PDF
Adba PDF
Adba PDF
MEGHALAYA
www.mgu.edu.in
SYLLABUS MANUAL
MANAGEMENT
PROGRAMME
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PROGRAMME CODE --- 210102
YEAR I
CODE SUBJECT CREDIT
MP11 Principles of management 4
MP12 Managerial economics 4
MP13 Introduction to information technology 4
MP14 Communication skills 4
MP15 Financial accounting 4
MP16 Business law 4
MP17 Marketing Management 4
MP32 Presentation/Seminar 10
TOTAL 38
YEAR II
CODE SUBJECT CREDIT
MP18 Human Resources Management 4
MP19 Logistics Management 4
MP20 Corporate legal framework 4
MP21 Project Management 4
MP22 Management Information System 4
MP23 Production and Operations Management 4
MP24 Organization Behaviour 4
TOTAL 28
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Detailed Syllabus
YEAR I
Unit 5 Staffing
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Unit 7 Personality and Attitude
Unit 8 Learning
Unit 9 Leadership
Unit 10 Authority
Unit 12 Negotiation
Unit 13 Communication
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Unit 15 New Concepts in Management
1. Principles and Practices of Management by Dr. Kiran Nerkar, Dr. Vilas Chopde (Paperback,
Dreamtech Press)
2. Introduction to Management by Vijay Pithadia (Ph. D.) (Paperback, Biztantra)
3. Management Principles & Guidelines by Thomas N. Duening (Ph. D.) & John Ivancevich (Ph.
D.) (Paperback, Biztantra)
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Introduction, Elasticity of Demand ,Types of Elasticity of Demand, Price Elasticity of Demand, Income
Elasticity of Demand, Cross Elasticity of Demand, Measurement of Elasticity of Demand, Factors
Influencing Elasticity of Demand, Summary, Key Terms, End of Chapter Exercise
Introduction, Utility: A Basis of Consumer Demand ,Total Utility, Marginal Utility , Law of Diminishing
Marginal Utility Limitations of Law of Diminishing Marginal Utility, Exceptions to the Law of
Diminishing Marginal Utility, Measurement of Utility, Cardinal Utility Concept- A Neo-Classical
Approach , Ordinal Utility Concept- A Modern Approach
Introduction, Concept of Market, Types of Market Structures, Purely Competitive Market, Perfectly
Competitive Market, Imperfectly Competitive Market, Summary, Key Terms, Review Exercise
Introduction, Price and Output Determination under Perfect Competition , Demand Curve under
Perfect Competition, Supply Curve under Perfect Competition ,Time Element in Price Determination
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under Perfect Competition, Price and Output Determination under Monopoly, Demand and Marginal
Revenue under Monopoly, Monopoly Equilibrium in Case of Zero Marginal Cost
Demand and Marginal Revenue under Monopolistic Competition ,Price-Output Equilibrium under
Monopolistic Competition ,Price and Output Determination under Oligopoly , Sweezy’s Kinked
Demand Curve Model ,Collusion Model- The Cartel, Summary ,Key Terms, Review Exercise
Introduction, Concept of Product Pricing, Price and Non-price Competition, Pricing Methods, Cost-
based Pricing, Demand-based Pricing, Competition-based Pricing, Product Life Cycle Based Pricing,
Other Pricing Methods
Wages, Rent, Interest, Profit, Theories of Factor Pricing, Marginal Productivity Theory, Modern
Theory of Factor Pricing Equilibrium of a Firm in Factor Market, Summary, Key Terms, Review Exercise
Unit 16 Inflation
Defining Inflation (types of inflation and measures of controlling inflation), Concept of a Bank
(commercial and central bank, credit creation by bank), Concept of International Trade (Globalization
and Balance of Payments), Summary, Key Terms, Review Exercises
Reference Books: -
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MP13--- Introduction to IT
Unit 1 Introduction to Computer Systems
Introduction, Defining Computer, Exploring the History of Computer and its Pioneers, Exploring the
Basic Parts of a Computer, Computer Software, Summary, Keywords, Review questions, Further
Readings
Introduction,Keyboard,mouse,Computer,Trackball,Joystick,Digitizer,Scanner,Printer, Summary,
Keywords , Review questions ,Further Readings
Introduction, Windows 95,Windows 98, Windows 2000, Windows XP, Windows Vista, Windows
7,Exploring Features of Windows OS, Graphical User Interface, Internet Explorer, User Accounts,
Internet Information Services, System Backup and Restore. Summary, Keywords, Review questions,
Further Readings
Exploring Linux Distributions, Exploring Fedora Linux, Introducing the Fedora Desktop, Introducing
Linux Files and Directory Structure, Exploring the Terminal Window, Describing the Basic Linux
Commands, Working with Files in Linux, Creating, Copying, and Removing Files in Linux, Using
Wildcards with the ls Command, Describing the Linux File Permission, Working with Directories in
Linux, Exploring Pipes, Filters, and Redirectors in Linux, Summary, Keywords, Review
questions,Further Readings
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Unit 7 Getting Started with Word 2007
Introduction, History of Microsoft Word, Starting and Quitting Word 2007,Exploring Word 2007
Interface Features, Creating, Saving, Opening, and Closing a Word Document, Editing and Formatting
Text, Working with Header and Footer, Summary, Keywords , Review questions ,Further Readings.
Introduction, Understanding Excel 2005, working with a Workbook in Excel 2005, working with Data in
a Worksheet, Understanding Advanced Operations in a Worksheet, Exploring Data Ranges, Summary,
Keywords, Review questions, Further Readings
Introduction, Understanding Formulas in Excel 2007, working with a Formula, Exploring Functions,
Understanding What-If Analysis, Understanding the Statistical Functions, Summary, Keywords, and
Review questions, Further Readings
Introduction, Creating a Graph , Changing the Graph Layout ,Changing the Graph Styles ,Changing the
Graph Type , Adding a Graph Title, Adding Axis Titles , Adding Data Labels , Adding a Legend , Adding
Gridlines , Formatting Graph Objects , Changing the Graph Data , Resizing and Moving Graphs,
Working with 3-D Graphs , Printing a Graph , Summary, Keywords , Review questions ,Further
Readings.
Introduction, History of PowerPoint, Features of PowerPoint, Starting PowerPoint 2007, Exploring the
PowerPoint 2007 UI, Creating a New Presentation in PowerPoint 2007, Adding and Removing Slides
in PowerPoint 2007, Saving a Presentation in PowerPoint 2007, Opening an Existing Presentation in
PowerPoint 2007, Closing a Presentation in PowerPoint 2007, Getting Help in PowerPoint 2007,
Quitting PowerPoint 2007, Summary, Keywords, Review questions, Further Readings.
Introduction, Working with Text in PowerPoint 2007, working with Graphs, Working with Multimedia,
Working with Animations, Summary, Keywords, Review questions, Further Readings
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Unit 14 Introduction to Networking
Introduction, The Convergence of Computing with Communication, The OSI Model, Understanding the
Basics of Networking, Need for Networking, Basic Components of a Network , Exploring the Types of
Networks, Architectural Model, Network Topologies , Protocols, Networking Cables, Networking
Devices, Network Interface Card, Protocols , Transmission Modes, Transmission Media, Security, Virus
and Its Types, Antivirus, Firewall, Summary, Keywords , Review questions ,Further Readings.
Introduction, Internet Protocols, Defining E-mail, Defining Chatting, Surfing and Searching the
Internet, Web Page, Web Browser, Web Server, Website, Defining Domain Name System , Website
Hosting, Exploring Blogs and Forums, Summary, Keywords , Review questions ,Further Readings.
Introduction, Exploring HTML Tags, Creating an HTML Document, Saving the HTML Document,
Viewing the HTML Document in a Web Browser, Summary, Keywords, Review questions, Further
Readings
Reference Books: -
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Unit 3: Verbal Communication
Introduction, Verbal communication and its types ,Oral communication , Advantages of Oral
communication, Limitations of Oral communication ,Written communication , Advantages of written,
communication, Limitations of written communication, Summary , Keyword, Review questions
,Further Readings
Introduction, Listening Skills, Types of listening skills, Barriers to effective listening, how to make
listening effective, Ten Commandments of listening, Summary, Keywords, Review questions, Further
Readings
Business Letters, Important features of a good business Letter, Parts of a business letter, Layout of
Letters, Types of Letters, Enquiry Letter, Quotation Letter, Order Letter, Complaint Letter, Recovery
Letter, Summary , Keywords , Review questions , Further Readings
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Unit 11 Writing a Cover Letter
Introduction, Cover letter and its importance, Purpose of a cover letter, Guidelines to write a good
cover letter, Essential features of a cover letter, Types of the cover letter, Summary, Keywords,
Review questions, Further Readings
Introduction, Report Writing, Importance of Report Writing, Essential features of a good report,
Principles of drafting a report, Format of a Report
Press Release, Essential features of a good press release, e-mail writing, Summary, Keywords, Review
questions, Further Readings
Introduction, Grammar and its importance , Parts of Speech, Noun, Pronoun, Adjective, Verb, Adverb,
Preposition, Conjunction, Interjection, Subject- Verb Agreement and its rules , Articles and its types ,
Correct Usage of articles , Omission of Articles , Tenses , Types of Tenses ,Summary, Keywords ,
Review questions ,Further Readings
Introduction, Colloquial Phrases, Synonyms, Antonyms, and Words Often Confused, One Word
Substitution.
Précis, Paragraphs for Reading and Comprehending, Summary, Keywords, Review questions, Further
Readings
Reference Books: -
MP15---Financial Accounting
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Introduction, Concept of Accounting, Objectives of Accounting, Functions of Accounting, Book keeping
and accounting, Advantages of Accounting ,Limitations of Accounting, Nature of Accounting, Users of
Accounting Information, The role of Accounting ,Branches of Accounting, Financial Accounting
Principles and concepts, Summary, Key Words, Review Questions, Further Readings
Introduction, Basic Accounting Concepts, Business Entity Concept, Dual Aspect Concept, Going
Concern Concept, Accounting Period Concept, Money Measurement Concept, Cost Concept, Periodic
Matching of Cost and Revenue Concept, Verifiable Objective Evidence Concept, Realization Concept,
Accrual Concept, Disclosure Concept, Materiality Concept, Consistency Concept, Conservatism
Concept
Defining Accounting Principles, Features of Accounting Principles, GAAP, Summary, Key Words,
Review Questions, Further Readings
Introduction, Process of Accounting, Accounting Equation, Summary, Key Words, Review Questions,
Further Readings
Unit 8 Bookkeeping
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Unit 9 Journalizing
Rules for Debit and Credit, Journal Entry, Steps in Journalizing, Compound Journal Entry, Ledger
Books, Difference between Journal and Ledger, Ledger Posting, Balancing the Ledger, Subsidiary
Books, Summary, Key Words, Review Questions, Further Readings
Introduction, Concept of Trial balance, Objectives of Trial Balance, Methods of Preparing a Trial
Balance, Limitations of Trial Balance, Summary, Key Words, Review Question, Further Readings
Unit 13 Depreciation
Introduction, Definition of Depreciation, Need for Charging Depreciation, Factors Affecting the
Computation of Depreciation
Straight Line Method, Written Down Value Method, Sum of Years’ Digits Method, Inventory Method
,Annuity Method, Depreciation Fund Method, Insurance Policy Method ,Depletion Method of
Depreciation of Natural Resources, Machine Hour Rate Method, Criteria for Selecting the Depreciation
Method, Summary, Key Words, Review Questions, Further Readings
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Introduction, Definition of Bank Reconciliation Statement, Need for Bank Reconciliation Statement,
Bank Passbook/ Bank Statement, Causes of Difference between Cash Book and Passbook Balances,
Procedure of Preparing a Bank Reconciliation Statement, Summary, Key Words, Review Questions,
Further Readings
Reference Books: -
MP16---Business Law
Objectives, Understanding International Business Law, Public International Law and Private
International Law, International Trade, Key Terms, Summary, Questions and Exercises, Further
Readings
International Legal, Political and Economic Environment, International Treaties and Convention,
International Organizations: Roles and Functions, Key Terms, Summary, Questions and Exercises,
Further Readings
Objectives, Introduction to Business Law , Indian Contract Act 1872, General Principles of Contract,
Exceptions to the Rule - No Consideration, No Contract, Contingent Contracts , Quasi-Contracts,
Discharge of Contracts, Key Term, Summary, Questions and Exercises, Further Readings
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Unit 5 Indemnity and Guarantee
Indemnity and Guarantee, Bailment and Pledge, Law of Agency, Key Term, Summary, Questions and
Exercises, Further Readings
Objectives, Meaning of Contract of Sale of Goods, Features of Contract of Sale, Sale of Goods and
Agreement to Sell, Sale and Hire Purchase, Conditions and Warranties , Concept of Delivery of
Goods , The Doctrine of ‘Caveat Emptor’, Transfer of Property, Unpaid Seller, Key Term, Summary,
Questions and Exercises, Further Readings
Introduction of Board of Directors (BOD), Roles of BOD, Power of BOD, Structure of Board, Key
Terms, Summary, Questions and Exercises, Further Readings
Regulatory Governance Framework for Companies and Stakeholders Benefits, Effects of Public Policies
on Organizations , The Environmental Protection Act, 1986, Environment and Environment Pollutants,
Role and Power of Central Government in Environment Protection, The Wildlife Protection Act, 1972,
Key Words, Summary, Questions and Exercises, Further Readings
Objectives, Foreign Exchange Market, Foreign Exchange Risk, Managing Foreign Exchange Risk,
Foreign Exchange Management Act 1999, Objectives of Foreign Exchange Management Act, Scope of
Foreign Exchange Management Act, Features of Foreign Exchange Management Act, Key Words,
Summary, Questions and Exercise, Further Readings
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Objectives, Introduction, United Nations Commission in International Trade Law (UNCITRAL),
International Bill of exchange, Key Words, Summary, Questions and Exercise, Further Readings
Letter of Credit, Bill of Lading, Export-Import Documentation and Procedure, Summary, Key Terms,
Questions and Exercises, Further Readings
Socialist legal Systems (Vietnam; China), Theocratic legal Systems (Pakistan; Saudi), Traditional legal
systems (Within others), Authoritarian legal systems (military & civilian), Key Words, Summary,
Questions and Exercise, Further Readings
Public International Law: Definition, scope, basic principles, Private International Law: Definition and
scope, Choosing economic policy: protectionism or “free trade”, Role of the state in establishing the
commercial framework , Role of business in establishing “private” agreements as to rules of the ,
transaction or relationship, CISG (Convention on Sales of Goods), UNIDROIT Principles on International
Commercial Contracts, Int’l Chamber of Commerce ICC) or AAA rules for arbitration) , Key Words,
Summary, Questions and Exercise, Further Readings
Regional Economic Integration (REI)-principles and applications, Focus on ASEAN (and perhaps EU
based on class composition and interest), Regional ( & ASEAN) performance and concerns, Unity
within ASEAN; disunity in state external economic relations, Relationship to global (WTO) trade
actions, Relationship to bilateral trade actions (and entry of non-ASEAN goods into ASEAN).,
Dominance by regional economic powers, ASEAN protectionism-global non-competitiveness, ASEAN-
The prominence of the security agenda, Key Words, Summary, Questions and Exercise, Further
Readings
Reference Books: -
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Unit 1 Fundamentals of Marketing
Introduction, Concept of Marketing, Evolution of Marketing, Production Era, Sales Era, Marketing Era
Scope of Marketing, Objectives of Marketing, Core Concepts of Marketing, Market, Needs and Wants,
Exchange, Value, Demand
Micro Environment, Macro Environment, Marketing Mix Elements, Summary,Key Words, Review
Questions, Further Readings
Process of Branding, Brand Identity, Brand Equity, Brand Loyalty, Brand Repositioning, Challenges of
Product Branding Product Packaging, Product Labeling, Summary, Key Words, Review Questions,
Further Readings
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Unit 8 Pricing Decisions
Introduction, Concept of Pricing, Price and Non-price Competition, Factors Affecting Pricing Decisions,
Pricing, Decision Framework, Pricing Methods, Cost-based Pricing, Demand-based Pricing,
Competition-based Pricing, Other Pricing Methods, Pricing Strategies, Differential Pricing,
Promotional, Pricing, Product Line Pricing, New Product Pricing, Psychological Pricing, Summary, Key
Words, Review Questions, Further Readings
Unit 12 Advertising
Advertising, Direct Marketing, Personal Selling, Public Relations, Sales Promotion, Marketing
Communication Process, Summary, Key Words, Review Questions, Further Readings
Introduction, Concept of Marketing Strategies, Porter’s Generic Strategies, Porter’s Five Forces Model,
Marketing Warfare Strategy, Goal Attacking Strategy, Market Expansion Strategies, Expansion through
Concentration , Expansion through Integration, Expansion through Diversification, Expansion through
Cooperation, Expansion through Internationalization, Expansion through Digitalization, Summary, Key
Words, Review Questions, Further Readings
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Unit 14 Marketing Theories
Boston Consulting Group Matrix, GE Nine Cell Matrix, Ansoff’s Product-Market Growth Strategy,
Strategies Adopted by Different Marketers, Summary, Key Words, Review Questions, Further
Readings
Customer Life Cycle, Consumerism, Summary, Key Words, Review Questions, Further Readings
Reference Books:-
Marketing Management by Prof. (Dr.) P. K. Chopra, Bhawna Mehra (Paperback, Dreamtech Press)
International Marketing by Dr. Shakeel Ahmad Siddiqui (Paperback, Dreamtech Press)
Contemporary Indian Cases in Marketing (2006-07 Ed.) by Dr. Mukesh Pandey (Paperback, Biztantra)
Marketing Management by Prof. Vijay Prakash Anand (Paperback, Biztantra)
MP32---Presentation/seminar
YEAR 2
MP18--- Human Resource Management
Introduction, Concept of HRM, Features of HRM, Objectives of HRM, Functions of HRM, Scope of
HRM, Difference between Human Resource Management and Personnel Management, Limitations of
HRM, Careers in HRM, Summary, Keywords, Review questions, Further Readings
Introduction, Concept of HRP, Features of HRP, Process of HRP, Methods used for HRP, Difficulties in
HRP, Pre-Requisites for successful HRP, Integrating HRP into Strategic Planning, Summary , Keywords
, Review questions , Further Readings
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Introduction, Job Analysis, Uses of Job Analysis, Steps in job analysis, Techniques for Collecting the Job
Analysis Data
Job Description, Purpose of Job Description, Limitations of Job Description, Guidelines for writing an
effective Job Description, Summary, Keywords, Review questions, Further Readings
Job Specification, Purpose of Job Specification, Guidelines for preparing Job Specification, Job Design,
Job Evaluation, Objectives of Job Evaluation, Procedure of Job Evaluation, Limitations of Job
Evaluation, Methods of Job Evaluation, Summary , Keywords , Review questions , Further Readings
Introduction, Concept of Change , Scope of Change, Drivers of Chang, Models of Change, Principles
of Change, Process of Change Types of Change , Change Management , Challenges Faced During
Change Management, Change Management Failure Interventions in Managing Change, Summary ,
Keywords , Review questions , Further Readings
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Introduction, Concept of Career , Features of Career, Career Anchors, Career Stages, Career
Planning, Features of Career Planning, Objectives of Career Planning, Process of Career Planning ,
Benefits of Career Planning , Problems in Career Planning Career Planning Vs. Human Resource
Planning, Role of Psychometrics Testing in Career Planning
Succession Planning Features of Succession Planning , Scope of Succession Planning , Career Planning
Vs. Succession Planning , Summary , Keywords , Review questions , Further Readings
Introduction, Defining Human Resource Maintenance, Human Resource Audit, Encouraging Good
Performance of Human Resource Promotion, Transfer, Demotion, Quality of Work Life, Summary ,
Keywords , Review questions , Further Readings
Total Quality Management , Need of Total Quality Management, Benefits of Total Quality
Management, Implementation of TQM, Kaizen – A Continuous Improvement Philosophy, Quality
Circles Benefits of Quality Circles, Limitations of a Quality Circle, Collective Bargaining Summary ,
Keywords , Review questions , Further Readings
Reference books:-
Human Resource Management by P. K. Gupta (Paperback, Dreamtech Press)
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Human Resource Management (Third Edition) by Lawrence S. Kleiman (Paperback, Biztantra)
Training & Development (Indian Text Edition) by B. Janakiram (Ph. D) (Paperback, Biztantra)
Introduction, Concept of Logistics, Definition of Logistics, Types of Logistics Summary, Keywords, and
Review questions Further Readings
Logistics management, Development of Logistics , Role of Logistics in economy, Logistics and Supply
Chain Management Logistics and Competitive advantage Summary, Keywords, Review questions
Further Readings
Introduction, Concept of Transportation, Transportation modes, Rail, Highway, Water, Pipeline, Air
Summary, Keywords, Review questions, Further Readings
Transportation Selection and Decision, Transportation Cost, Summary, Keywords, Review questions,
Further Readings
Unit 8 Warehousing
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Unit 9 Warehousing Strategies
Unit 14 Containerization
Reference Books:-
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Introduction, Concept of Corporate Legal Framework (Corporate Legal Framework is set by CG), Need
for Corporate Legal Framework, Effect of legal framework on organizations , Economic policies ,
Monetary policies , Fiscal policies , Physical Controls, Summary, Keywords , Review questions , Further
Readings
Introduction, Defining Investor Protection, Relationship between Investor Protection and Corporate
Legal Framework , Stealing the Investors’ Funds, Rights of Investors, Protecting Investors’ Rights,
Investor Protection and Ownership Control, Investor Protection and the Financial Market, Investor
Protection in the Indian Scenario, Views of N.K. Mitra Committee on Investor Protection, Investors’
Problems in India, Issues in Investor Protection, Scams affecting Investor Protection, The Evaluation of
SEBI’s Performance, Summary, Keywords , Review questions , Further Readings
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Introduction, Duties of a Director, Responsibilities of a Director, Liabilities of a Director, Summary,
Keywords , Review questions , Further Readings
Introduction, Objectives of Audit, Types of Audit, Responsibilities of an Audit Firm, Auditing in Indian
Scenario, Naresh Chandra Committee, Companies (Amendment) Bill, 2003, Companies (Auditor’s
Report) Order (CARO), 2003, Role of an Auditor, Types of Auditors, Duties of an Auditor,
Responsibilities of an Auditor, Summary, Keywords, Review questions , Further Readings
Audit and Corporate Governance, Cost Audit/ Internal Audit and Corporate Governance, Quality Audit
and Corporate Governance, Summary, Keywords, Review questions , Further Readings
Introduction, Need of Corporate Legal Framework in Banks, World Bank’s Initiatives towards
Corporate Legal Framework, Role of Basel Committee on Banking Supervision, Basel-II and Risk
Management, Corporate Governance and RBI, Sound Corporate Governance Practices- Setting legal
framework , Summary , Keywords , Review questions , Further Readings
Unit 12 Business Ethics
Introduction, Concept of Business Ethics, Importance of Business Ethics, Ethics and the Indian
Corporate Culture, Causes and Issues of Unethical Behavior, Corporate Legal Laws and Ethics,
Summary, Keywords, Review questions, Further Readings
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Concept of Environmental Concerns in Corporate Governance, Environmental Concerns for
Organizations, Environmental Management in India, Summary, Keywords , Review questions , Further
Readings
Monopoly and Corporate Governance, Difference between the Competition Act, 2002 and the MRTP
Act, Summary, Keywords, Review questions, Further Readings
Reference Books:-
Introduction, Concept of a Project, Characteristic of a Project, Project Cycle, Project Process, Project
Resources, Scope of a Project, Project Cost, Project Management, Objective of Project Management,
Advantages of Project Management, Project Management Life Cycle, Analysis and Evaluation phase,
Marketing Phase, Design Phase, Inspecting, Testing, and Delivering Phase, Post Completion Phase,
Summary, Keywords, Review Question
Introduction, Concept of Project Planning, Steps in Project Planning, Project Planning Tools, Project
Organization, Project Structure, Project Key Personnel
Project Management Team, Key Stakeholders, Key Resources , Work Breakdown Structure , Task
Duration, Project Team Development, Project Planning Estimation, Purpose of Estimation, Essentials
of Estimation, Estimation Tools, Summary, Keywords, Review Questions
Introduction, Concept of Market Analysis , Collection of Market Information, Factors Affecting Market
Information, Demand Forecasting, Qualitative Approach of Demand Forecasting, Quantitative
Approach of Demand Forecasting, Process of Demand Forecasting , Product Line Analysis, Product
Mix Analysis, Summary, Keywords, Review Questions
New Product Development, Selection of Plant Location, Plant Capacity, Environmental Aspects of a
Project , Estimation of Production and Sales, Financial Feasibility of a Project, Estimation of Cost of a
Project, Estimation of Working Capital Requirements, Estimation of Cash Flow, Summary, Keywords,
Review Questions
Introduction, Long Term Financing, Capital Market , Money Market, Sources of Long Term Financing,
Medium Term, Financing, Lease Finance, Hire Purchase, Venture Capital Financing, Retained Earnings,
Public Deposits, Short Term Financing, Trade Credit, Customer Advances, Installment Credit, Bank
Loan, Cash Credit, Commercial Papers, Certificate of Deposits, Bills of Exchange, Factoring, Agencies
Providing Financial Facilities, Commercial Bank, Cooperative Bank, National Bank for Agriculture and
Rural Development (NABARD) , Summary, Keywords, Review Questions
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Introduction , Concept of Resource Scheduling, Process of Resource Scheduling , Resource Loading ,
Resource Leveling, Resource Allocation, Goldratt’s CCPM, Summary, Keywords, Review Questions
Project Controlling, Purpose of Controlling , Types of Control , Control System Designing, Types of
Control Systems, Tools of Control, Management Control System, Identifying Key Performance Areas,
Identifying Strategic Control Points, Summary, Keywords, Review Questions
Concept of Project Audit, Audit Team, Project Audit Life Cycle, Audit Report, Auditing in Indian
Scenario, Differences between Project Evaluation and Project Audit, Summary, Keywords, Review
Questions
Introduction, Meaning of Project Termination, Factors Considered for Terminating a Project, Project
Termination Process, Project Final Report, Summary, Keywords, and Review Questions
Reference Books:-
Introduction, Management Information System (MIS), Nature and Scope of MIS, Characteristics of
MIS, Functions of MIS, Physical Components, Information Processing, Management Summary,
Keywords, Review Questions
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Unit 2 Structure of MIS
Introduction, Strategic MIS, Competitive Advantages with MIS, Summary, Keywords, Review
Questions
Introduction, Data Warehousing, Data Mining, Designing Database, Summary, Keywords, Review
Questions
Hierarchical Data Model, Network Data Model, Relational Data Model, Summary, Keywords, Review
Questions
Introduction, Understanding DSS, Types of Decision Support Systems, Tools and Technologies used in
DSS, DSS and Outsourcing, Summary , Keywords , Review Questions
Introduction, Concept of System Analysis, System Analyst: Meaning and Roles, System Development
Life Cycle (SDLC), Developing MIS, Concept of Rapid Application Development, Summary, Keywords,
Review Questions
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Introduction, Knowledge Support System, Transactional Processing, Summary, Keywords, Review
Questions
Introduction, Enterprise Management System, Enterprise Resource Planning (ERP) Systems, ERP
Models and Modules, Benefits of ERP, ERP Product Evaluation, ERP Implementation, Summary ,
Keywords , Review Questions
Introduction, Role of ERP in New Product Development, ERP in Customer Centric Organizations,
Summary, Keywords, Review Questions
Strategy of Organization and ERP, Role of ERP in achieving Organizational Objectives, Developing an
Effective ERP System, Summary , Keywords ,Review Questions
Unit 16 CRM
Reference Books:-
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Operations Strategies, Revising and Updating the Operations Strategy, Summary, Key Terms, End of
Chapter Exercises
Unit 3 Forecasting
Techniques of Forecasting, Survey Method, Statistical Methods, Limitations of Forecasting, Criteria for
Efficient Forecasting, Summary, Key Terms, End of Chapter Exercises
Structure, Learning Objectives, Introduction, Concept of Product and its Characteristics, Levels of
Product, Product Classification, Product Differentiation and its Basis, Product Line Analysis, Product
Mix Analysis , Summary, Key Terms, End of Chapter Exercises
Characteristics of Good Product Design, Types of Design, Objectives of Designing, Factors Affecting
the Product Design, Aspect of Designing a Product, Design and Production Costs, Design for Volume
Production, Product Specification, Design Changes, Concept of Product Planning, Elements of product
Planning, Importance of Product Planning
Process of New Product Development, Concept of Service Design, Customer Benefits and Design
Parameters for Delivery, Choice of CBP Design, Detailed Service and Delivery Design, Summary, Key
Terms, End of the Chapter Exercises
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Introduction, Definition of Capacity, Measurement of Capacity, Service Capacity , Process of Capacity
Planning, Capacity Requirement Prediction, Determination of Capacity, Equipment Requirements for
a Single Production Stage, Summary, Key Terms, End of Chapter Exercises
Introduction, Concept of Facility Location, Location Concepts, Weber’s Theory of Industrial Location,
Sargant Florance’s Theory of Industrial Location, Factors Affecting Location of a Facility, Location
Pattern of Indian Industries , Concept of Facility Layout, Characteristics of an efficient layout,
Objectives of Plant Layout, Advantages of a Good Layout, Characteristics of Bad Layout, Principles of
Deigning a Facility Layout, Methods for designing a layout, Prerequisite for Developing a Layout of
Facilities, Summary, Key Terms, End of Chapter Exercises
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Introduction, The Just-in-Time (JIT) Revolution, Fundamentals Of JIT, Just In Time Production System,
Quality Production through JIT and KANBAN, KANBAN Production Information System, JIT Methods,
Summary, Key Terms, End of Chapter Exercises
Reference Books:-
• Production and Operations Management by Martin K. Starr (Ph. D.) (Paperback, Biztantra)
• Production And Operations Management: An Applied Modern Approach by Joseph S.
Martinich (Paperback, Wiley India)
• Production and Operations Management by R. Panneerselvam (Paperback, PHI)
Unit 4 Learning
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Unit5 Motivation
Maslow’s Hierarchy of Needs, Theory X and Theory Y,Herzberg’s Two Factor Theory / Motivation-
Hygiene Theory, McClelland’s Theory of Needs, Goal Setting Theory, Equity Theory , Vroom’s
Expectancy Theory, ERG Theory, Cognitive Evaluation Theory , Cognitive Dissonance Theory, Behavior
Modification Theory , Motivational Techniques, Significance of Motivation , Pre-Requisites of an
Effective Motivation , Summary , Keywords , Review questions ,Further Readings
Unit7 Leadership
Charismatic Leadership Theory, Trait Theory, Behavioral Theories, Contingency Theories, Leadership
Styles. Summary, Keywords, Review questions, Further Readings
Introduction, Group, Need of a Group, Types of Groups, Group Dynamics, Group Properties, Group
Decision-Making and Its Techniques
Types of Teams, Team Culture , Stages of Team Development, Team Diversity, Team Effectiveness,
Difference between a Group and a Team, Management by Objectives (MBO), Features of MBO,
Process of MBO, Summary , Keywords , Review questions , Further Readings
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Negotiation Process,Negotiation Process,Other Approaches for Conflict Resolution, Summary ,
Keywords ,Review questions ,Further Readings
Unit 15 Morale
Fundamentals of Building Good Morale, Factors Affecting an Employee’s Morale, Indicators of Low
Morale, Relationship between Morale and Productivity, Working Conditions, Determinants of Work
Conditions, Impact of Working Conditions on Employees’ Performance, Summary , Keywords , Review
questions , Further Readings
Reference Book:-
• Organizational Behavior by Supreet Ahluwalia (Paperback, Dreamtech Press)
• Organizational Behavior by Kamran Sultan, Supreet Ahluwalia (Paperback, Dreamtech Press)
• Organizational Behaviour: Design, Structure and Culture by DR. Ananda Das Gupta (Ph. D.)
(Paperback, Dreamtech Press)
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