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    Consumerexploitation 120612082440 Phpapp01

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    Prathmesh Sharma
    This document discusses consumer exploitation in India. It notes that consumer exploitation occurs when producers act selfishly for their own benefit at the expense of consumers, especially illiterate or unaware consumers. The key causes of consumer exploitation in India include consumer illiteracy and ignorance, lack of consumer organization, spurious goods, deceptive advertising, and unethical business practices. The Consumer Protection Act of 1986 established consumer courts in India to allow consumers to file complaints against businesses. The rights of consumers include safety, information, choice, participation in decision making, redressal of grievances, and education. Both consumers and businesses have corresponding duties under the law.

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    Consumerexploitation 120612082440 Phpapp01

    Uploaded by

    Prathmesh Sharma
    440 views16 pages
    This document discusses consumer exploitation in India. It notes that consumer exploitation occurs when producers act selfishly for their own benefit at the expense of consumers, especially illiterate or unaware consumers. The key causes of consumer exploitation in India include consumer illiteracy and ignorance, lack of consumer organization, spurious goods, deceptive advertising, and unethical business practices. The Consumer Protection Act of 1986 established consumer courts in India to allow consumers to file complaints against businesses. The rights of consumers include safety, information, choice, participation in decision making, redressal of grievances, and education. Both consumers and businesses have corresponding duties under the law.

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    Consumerexploitation 120612082440 Phpapp01 (1)

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    This document discusses consumer exploitation in India. It notes that consumer exploitation occurs when producers act selfishly for their own benefit at the expense of consumers, especially illiterate or unaware consumers. The key causes of consumer exploitation in India include consumer illiteracy and ignorance, lack of consumer organization, spurious goods, deceptive advertising, and unethical business practices. The Consumer Protection Act of 1986 established consumer courts in India to allow consumers to file complaints against businesses. The rights of consumers include safety, information, choice, participation in decision making, redressal of grievances, and education. Both consumers and businesses have corresponding duties under the law.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    440 views16 pages

    Consumerexploitation 120612082440 Phpapp01

    Uploaded by

    Prathmesh Sharma
    This document discusses consumer exploitation in India. It notes that consumer exploitation occurs when producers act selfishly for their own benefit at the expense of consumers, especially illiterate or unaware consumers. The key causes of consumer exploitation in India include consumer illiteracy and ignorance, lack of consumer organization, spurious goods, deceptive advertising, and unethical business practices. The Consumer Protection Act of 1986 established consumer courts in India to allow consumers to file complaints against businesses. The rights of consumers include safety, information, choice, participation in decision making, redressal of grievances, and education. Both consumers and businesses have corresponding duties under the law.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 16

    CONSUMER

    EXPLOITATION
    What Is Meant By Consumer Exploitation?

    • When a producer is doing selfish deeds for his/her


    own benefit and the decision is a purpose giving more
    than mental happiness for only the producer and
    having adverse effects on consumer who may be
    illiterate or unaware, etc..
    CAUSE OF CONSUMER EXPLOITATION
    • Illiteracy and Ignorance: Consumers in India are mostly
    illiterate and ignorant

    • Unorganized Consumers: In India consumers are widely


    dispersed and are not united. 

    • Spurious Goods: There is increasing supply of duplicate


    products

    • Deceptive Advertising: Some businessmen give misleading


    information about quality, safety and utility of products. 

    • Malpractices of Businessmen: Fraudulent, unethical and


    monopolistic trade practices on the part of businessmen lead
    to exploitation of consumers.
    CONSUMER PROTECTION
    ACT,1986
    • Consumer Protection Act, 1986 -- Under this
    law Separate Consumer tribunals have been set
    up throughout India in each and every district in
    which a consumer [complaint can be filed by
    both the consumer of a goods as well as of the
    services] can file his complaint on a simple
    paper without paying any court-fees and his
    complaint will be decided by the Presiding
    Officer of the District Level. Appeal could be filed
    to the State Consumer Forum and after that to
    the national Consumer Forum.
    RIGHTS OF A CONSUMER
    • Right to Safety- To be protected from hazardous goods and
    services

    • Right to Information- To be informed about the quality and


    performance of goods and services

    • Rights to Choose- To Freely choose of goods and services

    • Right to be Heard- To be heard in decision making


    process concerning consumer interests

    • Right to Redressal- if consumer rights are infringed

    • Right to Consumer Education


    DUTIES OF CONSUMERS
    1. Insist on receipts or bill without fail, on all
    the purchases made.

    2. Do not feel tempted on misleading


    advertisements.
    Buy standardized products only i.e. of ISI.
    Agmark Brands.

    3. File consumer complaints against default in


    goods deficiency in services, or unfair trade
    practice.

    5. In case of doubt on any of the things,


    approaching consumer forum to get
    guidelines for taking action against trader or
    1. Read information carefully on the packets before
    purchase.

    • Check for markings on the package for quality


    standards or specification.

    • Quantity on the package to be exhibited and


    consumer should ensure before purchase

    • Max Retail Price whether written on the package

    • Terms of guarantee and warranty available

    • What the manufacturer or seller has assured for


    CONSUMER COURTS

    • Consumer Court is the name given to


    special purpose courts, that deal with
    cases regarding consumer disputes and
    grievances. These are judiciary set ups by
    the government to protect the consumer
    rights. Their main function is to maintain
    the fair practices by the sellers towards
    consumers.
    FORMS OF CONSUMER
    EXPLOITATION
    • The following are the forms of consumer
    exploitation :-
    • 1) Underweight and Under measures.
    • 2) High Prices.
    • 3) Sub Standard Quality.
    • 4) Duplicate Articles.
    • 5) Rough Behavior and undue conditions.
    • 6) Lack of safety devices.
    • 7) Poor or inadequate after sales service.

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