HRTM Research
HRTM Research
HRTM Research
__________________________
A Thesis Proposal
Presented to the Faculty of the
School of Business, Accountancy and Hospitality Management
ST. PAUL UNIVERSITY PHILIPPINES
Tuguegarao City
__________________________
In Partial Fulfilment
Of the Requirements for the Degree
BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT
AND BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
________________________
By
ARIANNE D. BRIONES
WINNIE JOY P. BUNGAG
ZANNIYA NICOLE CACHO
LEA SHAIRA NOVIEL SIMON
2017
Chapter 1
Introduction
and by the parents as well. But nowadays, a TESDA National Certificate can now be
considered as a diploma for those individuals who can`t afford to enroll in college.
Having a TESDA national certificate is highly beneficial. It gives quality assurance to its
graduates in terms of knowledge, skills, attitudes, and values. Competencies along the
middle level skilled occupations. The certificate will cement the fact that the student has
questioning, written test, interviews, third party reports, and work projects.
only minimal amount of tuition fees. Wherein, an individual could learn and enhance
their knowledge and skills through the course or field they`ve chosen. It is issued when
known routines and procedures. It has limited choice and complexity of functions and
demonstrated that you have the necessary skills and knowledge to perform the tasks.
TESDA develops competency standards for middle-level skilled workers. These are in
the form of units of competency containing descriptors for acceptable work performance.
These are packaged into qualifications corresponding to critical jobs and occupations in
the priority industry sectors. The qualifications correspond to a specific levels in the
the national training regulations (TR) promulgated by the TESDA Board. The TRs serve
as basis for registration and delivery of TVET programs, competency assessment and
The tourism industry is a major contributor to the world economy as well the
hotel and restaurant industry is the combination of the institutions, supporting human
link institutions and resources that cater to the needs of domestic and foreign travellers.
For the Philippine tourism industry to be “competitive” in line of the ASEAN Economic
Community (AEC), it must advance its strategic planning and effectively utilize its labor
employment the growing demand for tourism and hotel and restaurant courses.
like TESDA NCII is a big plus factor when it comes to applying for a job. Because
employers are looking for more knowledgeable, skilled and experienced individual/s who
can be a part and can contribute for the success of their companies. NCII can be one of
our weapon for employment. The more NCII we have, the more knowledge and skills we
acquire and opportunities to come. Certificates will enhance your employability, it refers
to your ability to gain initial employment, maintain employment, and obtain new
productivity and opportunities to work in roles that are aligned to your unique needs,
interests and values that will improve your prospects to have a more fulfilling and
This organization goal is to create a positive change to brighten the students who
haven't know the advantages of the certificate. The effect of the certificate or the training
program will provide information that will help the students to get through their training.
This paper will tackle the topic about the importance of the NCII into the career
opportunities of the BSHRM and BSTM students of Saint Paul University Philippines.
technical education and skills development in support of the development of high quality
Filipino middle level manpower responsive to and in accordance with the Philippine
business. Whether it is to stay ahead of the curve in everything from menu development
program has to provide their graduates with the tools necessary to be successful in the
ever changing world (Lyons, 2010). Dopson and Nelson (2003) have looked at industry
perspective regarding the importance of various skills and abilities necessary for success,
none has taken that information and woven it into the academic arena through
identification of a process for monitoring real time growth for students through
professionals, faculty and students regarding the skills necessary for success in the
industry and proposed revised curriculum (Swanger, 2010). According to Zao (2011),
current look at hospitality and tourism education in China's colleges and universities,
there has been a boom in the tourism industry in China within the last ten years.
Hospitality and tourism education, especially higher education, has undergone rapid
development. In 1978 there was not a single course offered in hospitality and tourism at
any higher education institution. Today 69 institutions of higher education offer different
four-year Bachelor's and Master's degrees. This paper examines the development of
higher education in hospitality and tourism, outlines the problems it faces, and discusses
the possible solutions to the problems. In the article, Job Competency Expectations for
Hospitality and Tourism Employees present the findings of a central Florida study of
perceptions of desired knowledge, skills, and attitudes. It further demonstrates the overall
the industry (Teson, 2004). A study on the factors associated with hospitality students'
satisfaction with internship programs and the relationships between training, job
satisfaction, and confidence about future careers in order to provide schools and
supervisor and educational program. The regression analysis showed that training
confidence about future careers. The effect of satisfaction with training on participants'
confidence about future careers was mediated by their satisfaction with the internship
(Wen, 2008). Competencies are identified behaviours, knowledge, skills, and abilities
that directly and positively impact the success of employees and organizations.
and learning opportunities. Through this, interns know that competence indicates
sufficiency of knowledge and skills that enable someone to act in a wide variety of
situations (Ylagan, et. al, 2013). Learning takes place in different avenues and forms of
human existence. Formal education from academic institutions is basically the proper
venue for acquiring appropriate knowledge and skills necessary for future employment
(Laguador, 2013). Skills and competencies required by food and beverage service
management interns were assessed by surveying their Swiss hotel and restaurant
supervisors' opinions. The survey comprised 48 skills and competencies, compiled from
literature and curricular learning outcomes. Supervisors rated the importance of each
competence and then assessed their interns' performances on each item. A comparative
analysis of the data highlighted areas in which trainees exceeded the supervisors'
students' highest performance ratings were reflected in their positive attitudes towards
Given its mandate, TESDA envisions to be the leading partner in the development
of the Filipino workforce with world-class competence and positive work values. Its
mission on the other hand is to provide direction, policies, programs and standards
towards quality technical education and skills development. TESDA has also a quality
policy which states that, “We measure our worth by the satisfaction of the customers we
serve.”
To facilitate the delivery of its mandate, TESDA defines its Core Business which
The core business defined further TESDA’s role as authority, enabler, manager
and promoter of TVET which primarily involves ensuring sufficient provision of skilled
workers and technicians to meet international work standards as well as the needs of local
enterprises and ensuring access to technical education for the greater majority of the
Filipinos.’
NC2 or TESDA gives you a great opportunity; it allows you to enhance your
knowledge and skills. NC2 has many benefits which make it better.
Science in Hotel and Restaurant Management (BSHRM) with five exit points:
(BSTM) with two exit points: Commercial Cooking NC II and Travel Services NC II;
and Bachelor of Science in Tourism Management (BSTM) with two exit points: Tour
Conceptual Framework
This study focuses on the experiential learning of the students and teachers which
is designed to give students all the knowledge that they need in order to be successful in
their field specialization and shows the opportunities of the students for the trends in
industry. With this 21’st Century Learning, it will allow both students and teachers to
break out of their classroom walls and add personal exploration and hands-on learning to
their core curriculum and a way to reinforce and expand on concepts taught in class. They
offer students another method to learn concepts and are especially good for the many
Conceptual Paradigm
2.4 Attitude
benefits of undergoing
national certificate II
assessment?
5. Determining the
importance of national
certificate II
assessment to the
career opportunities.
FEEDBACK
The paradigm shows how the researcher are guided in the conducting the study. The
The input include the profile of the respondents in term of age, gender and year level the
respondents.
The process phase includes assessment on the importance of national certificate II into
The output includes the ascertained important of national certificate II into the career
The study tried to determine the importance of National Certification II into the
1.1 Age
1.2 Gender
2. What will be the impact of those who will take the assessment?
2.1 Skills
2.2 Knowledge
2.3 Experience
2.4 Attitude
assessment?
Certificate?
the better improvement and further development of the on-the-job training program.
This study set insights on providing enough understanding to the following people who
School. It will help them in monitoring the students in the formulation of the
Students. The respondents are the center of the research because ultimately they
develop the awareness of themselves, strength and weaknesses for their career
development by continually summarizing and reflecting upon what they are learning
from home, school, and community. in totality, students are in charge of their own
choice.
Future Researcher. This study can be a key in continuing the study on the
Hospitality Industry. This may help the workers developed according to the
company’s needs, guaranteed highly skilled and productive workers and savings on
Schools. Having this program it will less need for sophisticated equipment and
The scopes of this research are the HRTM students here in St. Paul University
Philippines of all year levels. The limitations of this research are only those students that
are currently enrolled at St. Paul University Philippines. Only those undergraduate of
The study considered only at SPUP and the students of it. This may have an effect
and the generalizability of the study and its findings. However, its findings at least some
portion and extent of it may still hold true to other schools processing the same
Definition of Terms
operations and security to improve efficiency and effectiveness using industry best
practices.
a person or certifying that the person has satisfactorily completed a course of study.
something.
experience or education.
firm, company or industry, sponsored by the school in order to exposed the students
actual training.
for giving recognition to the attainment of competence along the middle level
something well.
the Philippine government under the Department of Labor and Employment and the
Office of the Cabinet Secretary responsible for managing and supervising technical
basis for which the competency-based curriculum and instructional materials and
qualifications. How the competencies in this qualification can be gained, assessed and
Training. The process of planned programs and procedures undertaken for the
Chapter 2
METHODOLOGY
This chapter presents on how this study will be conducted. The research design,
Research Design
determine and evaluate the importance of having national certificate II. This study used
descripted research to identify the attendees of assessment if they use their knowledge
that they get during the training program to their jobs and to give knowledge to those
study focuses on the present condition. The purpose is to find new truth, which may come
increased insights into factors which are operating, the discovery of a new causal
relationship, a more accurate formulation of the problem to be solve and many others.
Research Participants
The respondents of this study were being 150 students who have been taken the
National Certificate II and the other 100 were the students who haven’t taken National
Instrumentation
gather data needed for the study. The questionnaire will consist three parts namely: the
first part gather information on the profile of the respondents, the part II deals with the
respondents’ national certificate II into the career opportunities of BSHRTM in Saint Paul
or maintain the national certificate II into the career opportunities of BSHRTM in Saint
Paul University Philippines. The question of the researcher is permitted to flow among
the respondents through the instrument. The retrieval of it will be undertaken personally
Data-Gathering Procedure
The following steps were undertaken in gathering the data. The researches asked
the permission of the Dean of the School of Business Accountancy and Hospitality
Management in order to permit them to conduct the study and float the questionnaire to
When the permission was granted by the Dean, the questionnaire were personally
administered by the researchers to the students during their lecture period. The assistance
were given to the students to clarify some words and phrases which may cause difficulty
Data Analysis
The data which were obtained through the questionnaires were interpreted and
respondent’s profile.
2. Weight mean. This will be used to determine the participants level of importance
University. To understand better the value of the weight mean, the following
5 Excellent
4 Very Good
3 Good
2 Agree
1 Poor
4. Frequency count, percentage and rank distribution. This will be used determined
the level of the importance of national certification II into the career opportunities
REFERENCES
The Philippine Technical Vocational Education and Training (TVET) System, Dr.
Augusto Boboy Syjuco(Secretary and Director General, Technical Education and Skills
Dopson, L.R. & Nelson, A. A (2003.) Future of Hotel Education: Required program
content areas for graduates of US hospitality program beyond year 2000 - part two.
Journal of Hospitality & Tourism Education" The International Journal of Theories and
case study. Journal of Hospitality & Tourism Education" The International Journal of
Fleming & Eames. (2005) Student Learning in Relation to the Structure of the
26-31.
Food and Beverage Services NC II Training Regulations retrieved on August 14, 2013,
from http://www.tesda.gov.ph/program.aspx?page_id=29
Fournier, H & Ineson, EM (2010), Closing the Gap between Education and Industry:
Journal of Hospitality & Tourism Education, Volume 22, Issue 4, 2010 retrieved on
http://www.tandfonline.com/doi/abs/10.1080/10963758.2010.10696990#.U
rpZwrSrGgA
Programs Housed in Accredited Colleges of Business - Part II. Journal of Hospitality &
Tourism Education "The International Journal of Theories and Practice" Vol. 17, No. 2.
46-56
http://www.waceinc.org/papers/vancouver/South%20Africa/Spowart.pdf
Lyons, K. (2010). Room to move? The Challenges of career mobility for tourism
education. Journal of Hospitality & Tourism Education " The International Journal of
Rutz, C. & Lauer- Globov, J(2005). Assessment and Innovation: One darn thing leads to
IV. Journal of Hospitality & Tourism Education" The International Journal of Theories
Teson, D. & Ricci, P. (2005). Job Competency Expectations for Hospitality and Tourism
53-64
Wen, Hwa Ka ( 2008) Training, Satisfaction with Internship Programs, and Confidence
Taiwan, Journal of Teaching in Travel & Tourism, Volume 7, Issue 4, 2008 retrieved on
http://www.tandfonline.com/doi/abs/10.1080/15313220802033245#.UrhVjbSrGgA
Ylagan, A.P., Apritado, J.M., Mendoza, A., Tamayo, M.R., (2013). Effectiveness of
149
http://www.sciencedirect.com/science/article/pii/027843199190017C
http://alt-tourism.aim.edu/blog/2014/12/preparing-the-philippine-tourism-industry-for-
the-asean-economic-community-2015
https://www.weforum.org/agenda/2016/05/asean-economic-community-what-you-need-
to-know/
Appendix A
Letter to Participabnts
Appendix B
Questionnaire
We are the group of graduating students from the BSHRM/TM 4th year of
SPUP. This is a survey questionnaire for the research that we are conducting regarding
the importance of NCII in the career opportunities of BSHRTM students of Saint Paul
University Philippines. Your response to this survey is very valuable. Your answer will
In this connection to the researcher would like to humbly ask for your precious time
Direction: Kindly put a check mark () on the parentheses based on what is true to you.
I. Profile
Age
( ) 18-21
( ) 22-25
( ) 26 and above
Gender
( ) Male
( ) Female
Year Level
( ) 3rd year
( ) 4th year
II. Impact of those who will take the assessment as Perceived by the 4th
Tourism Management.
Direction: Kindly put a check mark ( ) and rate yourself honestly based on what you
Skills 5 4 3 2 1
and focus
TABLE 2: Impacts of no
5 4 3 2 1
me to perform well.
decision making
vantage point.
( ) Agree
( ) Disagree
Dean Participants:
Christian Greetings! The undersigned fourth (4th) year Bachelor of Science in the Hotel
(SBAHM) will conduct a research entitled “Research tittle” in partial fulfillment of the
In connection to this, we would like to involve you as the research participants of this
study. Every answer that you will supply will considered vital. Rest assured that your