HP Deskjet Printer User'S Guide For Windows 970C Series: 970C.Book Page Iii Tuesday, February 1, 2000 11:31 PM

970C.
book Page iii Tuesday, February 1, 2000 11:31 PM
HP DeskJet Printer
User’s Guide for Windows
970C Series
English
970C.book Page ii Tuesday, February 1, 2000 11:31 PM
HP Customer Care
Thank you for buying an HP DeskJet printer. Because HP wants owning your printer
to be a trouble-free experience, we back your purchase with HP Customer Care—
award-winning service and support that includes:
HP Customer Care Online
Click your way to a quick solution! HP Customer Care Online is a great place to
start for answers to questions about your HP DeskJet printer—24 hours a day, seven
days a week.
If you have a modem connected to your computer and subscribe to an online
service, or have direct access to the Internet, you can obtain a wide variety of
information about your printer at the following web sites:
English: http://www.hp.com/support/home_products
French: http://www.hp.com/cposupport/fr
German: http://www.hp.com/cposupport/de
Japanese: http://www.jpn.hp.com/CPO_TC/eschome.htm
Korean: http://www.hp.co.kr/go/support
Portuguese: http://www.hp.com/cposupport/pt
Simplified Chinese: http://www.hp.com.cn/go/support
Spanish: http://www.hp.com/cposupport/es
Traditional Chinese: http://support.hp.com.tw/psd
From HP Customer Care Online you can link to HP Customer Care User Forums
and HP Customer Care Email.
HP Customer Care by Phone
Call us direct and connect with a service technician who specializes in your product
and who can typically answer your questions in one phone call. (See page 43 in this
User’s Guide for phone numbers.)
970C.book Page iv Tuesday, February 1, 2000 11:31 PM
Acknowledgments
Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft
Corporation (U.S. patent numbers 4955066 and 4974159).
MMX and Pentium are U.S. registered trademarks of Intel Corporation.
TrueType is a U.S. trademark of Apple Computer, Inc.
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard Company makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or use of
this material.
All rights reserved. Reproduction, adaptation, or translation of this manual is
prohibited without prior written permission of Hewlett-Packard Company, except
as allowed under the copyright laws.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard Company.
Edition 2, January 2000
© Copyright Hewlett-Packard Company 1999
970C.book Page i Tuesday, February 1, 2000 11:31 PM
Table of Contents
Chapter 1 Using Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Paper Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Automatic Two-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . 10
HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 2 Using and Caring for Your Print Cartridges . . . . . . . . . . . . . . . . 29

Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cleaning Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Damage Resulting from Refilling the Print Cartridges. . . . . . . . . . . . . . . . 36
Chapter 3 Getting Help When Things Go Wrong . . . . . . . . . . . . . . . . . . . . . . 37

Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 4 Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Part Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Printer Quick Start Posters, User’s Guides, and
Network Guides for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Paper and Other Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Appendix A Setup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using a Parallel Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using a USB Cable
(Requires Windows 98 or Windows 2000 Professional.) . . . . . . . . . . . . . . 54
i
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Appendix B Printing in Windows 3.1x and DOS . . . . . . . . . . . . . . . . . . . . . . . . . 59

HP DeskJet 970C Printer Properties Dialog Box. . . . . . . . . . . . . . . . . . . . . 59
Setup Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Features Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Color Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Services Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
How Do I? Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Appendix C Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Language Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Appendix D Frequently Asked Questions About USB

(Universal Serial Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Appendix E Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
ii
970C.book Page iii Tuesday, February 1, 2000 11:31 PM
Introduction
Thank You For Buying an HP DeskJet Printer!
Here’s what comes in the box. If something is missing, talk to your HP dealer or
call HP Customer Care. (See “HP Customer Care by Phone” on page 43 for the
appropriate telephone number.)
Printer
Documents about
Automatic your printer
Two-Sided
Printing
Module
Qu
ick Printer software
Sta Paralle Q
rt Sl Cabuic
et le k
up Sta US
BC
rt a
Setble
up Black print
cartridge
Power cord Color print
cartridge
Quick Start poster
Note: You’ll need to buy a printer cable, such as the HP IEEE 1284-Compliant
Parallel Interface Cable (bidirectional). If you are using Windows 98 and want
to use USB, purchase an HP USB-Compliant cable (see See “Ordering
Information” on page 48.).
If your computer does not have a CD-ROM drive and if diskettes were not
included with your printer, see See “Printer Software” on page 42. for
information on ordering diskettes.
For information on printing across a network with the HP DeskJet 970C Series
printer, see your HP DeskJet 970C Series Printer Network Guide for Windows.
iii
970C.book Page iv Tuesday, February 1, 2000 11:31 PM
Special Features of Your HP DeskJet Printer

Your new HP DeskJet printer is equipped with these special features:
• Stunning photo quality through HP’s PhotoREt printing technology
• Uncompromising performance with print speeds of up to 12 pages per minute
for black text and 10 pages per minute for text with color graphics
• Innovative, easy-to-use automatic two-sided printing
• Network-capable (supports HP JetDirect External Print Server)
Finding More Information

This User’s Guide shows you how to operate your printer. For more information:
• Use the Quick Start Poster for installation.
• Visit an HP web site for the latest product information, troubleshooting, and
printer software updates (see page 42 for web site addresses).
For Windows 95, 98, and NT 4.0 Users

• Consult the Release Notes file in the HP DeskJet 970C Series program group
for information about hardware and software compatibility. To access the
Release Notes, click on Start Programs HP DeskJet 970C Series.
For Windows 2000 Professional Users

• If you are a Windows 2000 Professional user, visit HP’s web site at
http://www.hp.com/cposupport/eschome.html for more information.
For Windows 3.1x Users

• Consult the Release Notes for information about hardware and software
compatibility. Open this file by double-clicking the HP DeskJet 970C Series
Release Notes icon in the HP DeskJet Utilities program group.
For DOS Users

• If you are using DOS, information can be found in a text document
(dosread.txt). This document is on the printer software CD in the \<language
code>\djcp\ directory. For example, “enu” is the language code for English, so
dosread.txt is located in the \enu\djcp directory. For a list of language codes,
see page 66. If you have diskettes, the file is located on the HP DeskJet Control
Panel for DOS diskette.
iv
970C.book Page 1 Tuesday, February 1, 2000 11:31 PM
1 Using Your Printer

Buttons and Lights
The buttons on the front of your HP DeskJet printer enable you to turn the printer
on and off, cancel a print job, or resume printing. The lights provide you with
visual cues about the state of your printer. The buttons and lights from left to
right are:
Cancel Button – Press this button to

cancel the current print job.
Print Cartridge Status Light – When lit,

the light above this symbol indicates that you
need to check the status of your print
cartridges. See “Print Cartridge Status” on
page 29.
Resume Button and Light – Whenever

the light above the Resume Button flashes,
press the Resume Button to continue printing.
Power Button and Light – Use the Power Button to turn the printer on and
off. The green light above the Power Button flashes when the printer is processing
information.
Warning Use only the Power Button on the front of the printer to turn the printer on
and off. Using a power strip, surge protector, or a wall-mounted switch to turn
the printer on and off may cause premature printer failure.
1
Paper Trays
IN Tray IN tray pushed in
You place paper and other media

types for printing in the IN tray. Pull
out this tray for easy loading. Once
you insert the media you want to use,
slide the paper guides so they rest
snugly against the media. Be sure to
slide all media as far as it will go into Paper width guide
the IN tray. Paper length guide
IN tray pulled out
Paper width guide

Paper length guide
OUT Tray Single

envelope
The printer sends its completed pages slot
to the OUT tray. The OUT tray has two
different positions.
Down – For most types of printing
(except banners). The down position
also allows single envelope printing. OUT tray down
Up – For ease of loading media in the OUT tray up
IN tray and for banner printing.
2
Automatic Two-Sided Printing

The Automatic Two-Sided Printing Module is a special hardware and software
feature that enables your printer to automatically print on both sides of the page.
Installing the Automatic Two-Sided Printing Module

1 Turn the knob on the printer’s Rear Access Door counter-clockwise, and remove
the door.
2 Press the button on each side of the Automatic Two-Sided Printing Module, and
insert the module into the back of the printer.
3 Release the buttons.
3
Printing with the Automatic Two-Sided Printing Module

1 Load appropriate paper.
Note: Not all paper types or sizes work with the Automatic Two-Sided
Printing Module. You can print on plain paper, HP Bright White Inkjet Paper,
HP Premium Inkjet Heavyweight Paper, HP Felt-textured Greeting Card
Paper, and HP Professional Brochure Paper, Glossy or Matte. Not all paper
sizes can be used with the Automatic Two-Sided Printing Module.
2 Go to the HP Printer Properties dialog box. See “Printer Software” on page 5

for instructions.
3 On the HP Printer Properties Features tab:
a Check Two-Sided Printing.
b Check Automatic. When the Two-Sided Printing Margin dialog box appears,
make a selection, then click OK.
c Select Book or Tablet to choose the page orientation.
d Click Apply.
4 Select Book or Tablet to choose the page orientation.
5 Click OK to close the Printer Properties dialog box.
6 Click OK to print.
Note: After one side of the page is printed on, the paper will be held while
the ink dries. Once the ink is dry, the paper is pulled back in, and the reverse
side is printed. As each page is finished, the page will drop into the OUT tray.
Note: If you have problems with Two-Sided Printing, see pages 39–40.
Basic Printer Maintenance

Because the printer ejects ink onto the paper in a fine mist, ink smudges will
eventually appear on the printer case. Follow the cleaning instructions provided
here.
• Do not clean the interior of the printer. Keep all fluids away from the interior.
4
• To remove stains, smudges and/or dried ink from the exterior of the printer, use
a soft cloth moistened with water. Do not use household cleaners or detergent.
In the event that a household cleaner or detergent is used on the printer, wipe
the printer’s exterior surfaces with a soft cloth moistened with water.
• Do not lubricate the rod on which the print cartridge cradles move. Noise is
normal when the cradles move back and forth.
For information on cleaning print cartridges and the print cartridge cradle, see
“Cleaning Print Cartridges” on page 33.
Caution For maximum performance and reliability, the printer should be handled and
stored in an upright, level position.
Printer Software
Use your printer software to control how and what you print. Print quality, paper
size and type, and Two-Sided Printing are just a few of the options available to you
in the HP Printer Properties dialog box.
Note: If you are printing from Windows 3.1x or DOS, see page 59.
1 From your software program, select

File Print.
Your software program opens a Print
dialog box, similar to the one on the
right.
2 From the Print dialog box, click
Properties. The HP Printer Properties
dialog box opens.
Or try this:
1 If you don’t see a Print option in the File
menu, select File Printer Setup or
File Print Setup.
2 From the Printer Setup or Print Setup
dialog box, click Setup or Options.
5
Printer Properties Dialog Box Tabs

The three tabs located in the Printer Properties dialog box are
Note: If your printer is networked, you may see a fourth “Services” tab in the
Printer Properties dialog box.
• Setup (see “Setup Tab” on page 7)

• Features (see “Features Tab” on page 8)
• Advanced (see “Advanced Tab” on page 9)
Simply click a tab, then choose your settings.
Printer Properties Dialog Box Buttons

The standard buttons at the bottom of the Printer Properties dialog box are:
• Factory Settings – Returns all of the tab settings to the factory defaults.
• OK – Accepts your changes and closes the dialog box.
• Cancel – Cancels your changes and closes the dialog box.
• Apply – Applies your changes.
• Help – Displays a message telling you to click your right mouse button
for help.
6
Setup Tab
Look here to see your

current settings.
Print Quality
• Draft - Quick printing
• Normal - Every day
printing
• Best - Highest quality
printing
Choose from a
Select any photo paper wide range of
type in Paper Type to paper types.
enable Photo Paper
Printing.
•Click PhotoREt to Choose a paper
automatically select the size or enter a
best configuration of print paper size of
speed and quality.
•Click 2400 X 1200 dpi for
your own.
source images greater than
600 dpi. This setting
requires 400 MB or more Resize an image to
hard-disk space and takes Print on z-fold paper.
longer to print.
fit on a specific
paper size.
Note: Right-click on any item on this screen to view help related to that item.
7
Features Tab
Choose: Look here to see your

• Portrait - current settings.
• Landscape -
• Mirror Image - Reverses
the printed image.
• Rotate 180o - Enabled
when using envelope or
Hagaki paper size.
Rotates the page image
180 degrees top to
bottom.
Check here and
choose the size of
Check here and choose: your poster by
• Book (binding on the selecting the
side) or Tablet (binding number of pages
on the top). across and down.
• Automatic when using
the Automatic Two-Sided Choose the number
Printing Module. of copies to print.
Check here and choose:

• Number of pages printed
per sheet. Check here to print the last page of your
• Border on each page on document first, or leave unchecked to print
the sheet. the first page first.
Check here to see how your document

will look before you print. Show HP
Preview will allow you to print, cancel
or create a graphic file of your
document. You can change some print
settings, visually see the effect, and
print with the new settings.
8
Advanced Tab
Check here to print in

shades of gray. Look here to see
your current
Optimization is only settings.
available when
printing in grayscale.
Slide to adjust colors

to meet your needs.
Slide to provide
Slide to adjust the
extra drying time.
amount of ink on
the page.
9
Printing on Different Types of Paper and Media
Single envelope slot IN tray

pulled out
OUT tray down
OUT tray up
Paper length guides

IN tray pushed in Paper width guide Paper length guides
What do you want to print What you need to do

Single envelope 1 Slide the envelope, with its flap side on the left and
flap facing up, into the OUT tray’s single envelope
slot. Continue sliding until the envelope stops.
2 Choose the print settings that match the type and size
of the envelope.
3 Print the envelope.
Stack of up to 15 envelopes 1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Slide the envelopes, with their flap side on the left and
flap facing up, into the IN tray as far as they will go.
3 Slide the paper guides snugly against the edges of the
envelopes.
of the envelopes.
5 Print the envelopes.
See next page
10
Note: See “Printer Software” on page 5 for instructions on how to use your printer
software.
Setup Tab Features Tab
HP print settings to choose Guidelines to remember

Setup Tab • Make sure paper is loaded in the IN tray.
- Print Quality: Choose Normal • Make sure the OUT tray is in the down position.
- Paper Type: Choose Plain Paper • Avoid envelopes that have clasps or windows.
- Paper Size: Choose appropriate envelope size • Avoid envelopes that are shiny or embossed,
envelopes with thick, irregular, or curled edges, or
Features Tab envelopes that are wrinkled, torn, or otherwise
- Orientation: Choose Portrait damaged.
- Two-Sided Printing: Unchecked • If your software program includes an envelope-
printing feature, follow those instructions instead of
the procedure here.
Setup Tab • Never load more than 15 envelopes at one time.
- Print Quality: Choose Normal • Align the envelope edges before inserting them.
- Paper Type: Choose Plain Paper • Avoid envelopes that have clasps or windows.
- Paper Size: Choose appropriate envelope size • Avoid envelopes that are shiny or embossed,
envelopes with thick, irregular, or curled edges, or
Features Tab envelopes that are wrinkled, torn, or otherwise
- Orientation: Choose Portrait damaged.
- Two-Sided Printing: Unchecked • If your software program includes an envelope-
printing feature, follow those instructions instead of
the procedure here.
11

pulled out
OUT tray down
OUT tray up
Paper length guides


Greeting Cards 1 Slide out both of the paper guides, and remove all
2 Insert up to 45 cards into the IN tray as far as they
will go.
cards.
of the cards.
5 Print the cards.
Cards (index, business, and other small 1 Pull out the IN tray.
media) 2 Slide out both of the paper guides, and remove all
3 Insert up to 45 cards into the IN tray as far as they
will go.
cards.
5 Push in the IN tray.
of the cards.
7 Print the cards.
See next page
12
software.

Setup Tab • For ease of loading small cards, raise the OUT tray.
- Print Quality: Choose Normal After you have inserted the cards, lower the OUT tray.
- Paper Type: Choose greeting card type • Align the card edges before inserting the cards.
- Paper Size: Choose appropriate card size • If you have pre-folded greeting cards, unfold the
cards, then load the cards into the IN tray.
Features Tab
- Orientation: Choose Portrait
- Two-Sided Printing: Unchecked
Setup Tab • For ease of loading small cards, raise the OUT tray.
- Print Quality: Choose Normal After you have inserted the cards, lower the OUT tray.
- Paper Type: Choose Plain Paper • Align the card edges before inserting the cards.
- Paper Size: Choose appropriate card size
Features Tab
- Orientation: Choose Portrait
13

pulled out
OUT tray down
OUT tray up
Paper length guides


Photos 1 Pull out the IN tray.
2 Slide out both of the paper guides, and remove all
3 Insert photo paper in the IN tray (HP logo side up or
glossy side down).
4 Slide the paper guides snugly against the sheets.
5 Push in the IN tray.
of the photo paper.
7 Print the photos.
Labels 1 Slide out both of the paper guides, and remove all
2 Fan the edges of the label sheets to separate them,
then align the label edges.
3 Insert up to 20 label sheets (label side down).
of labels.
6 Print the labels.
See next page
14
software.

Setup Tab • For best results, use an HP photo paper.
- Print Quality: Choose Best • The photo needs to be in electronic (digital) form,
- Paper Type: Choose photo paper type before you can print it. Take a digital picture, scan a
- Photo Paper Printing: CLick PhotoREt to photo, or have your local camera shop provide an
automatically select the best combination of electronic file of your photo.
print speed and quality. • Use PhotoREt for most photo paper printing.
OR • If you have a parallel cable, you may be able to
Click 2400 x 1200 dpi for source images increase photo printing speed by enabling Hardware
greater than 600 dpi. This setting requires 400 ECP. Open the HP DeskJet Toolbox. Click the
MB or more hard disk space and takes longer Configuration tab and check Attempt to Use
to print. Hardware ECP. Apply your changes and print your
- Paper Size: Choose appropriate paper size photo.
Features Tab
- Orientation: Choose appropriate orientation
Setup Tab • Use only paper labels that are designed specifically
- Print Quality: Choose Normal for use with inkjet printers.
- Paper Type: Choose Plain Paper • Never load more than 20 sheets at one time.
- Paper Size: Choose A4 or Letter (8.5x11 in) • Use only full sheets of labels.
• Make sure the sheets are not sticky, wrinkled, or
Features Tab pulling away from their protective backing.
- Orientation: Choose appropriate orientation • Do not use plastic or clear labels. The ink will not dry
- Two-Sided Printing: Unchecked when used with plastic or clear labels.
15

pulled out
OUT tray down
OUT tray up
Paper length guides


Transparencies 1 Slide out both of the paper guides, and remove all
Adhesive strip 2 Fan the edges of the transparency sheets to separate
them, then align the edges.
3 Insert a stack of up to 30 transparency sheets, rough
side down and the adhesive strip towards the printer.
4 Slide the paper guides snugly against the
transparencies.
of the transparencies.
6 Print the transparencies.
7 The printer waits for transparencies to dry before
releasing them automatically. Press the Resume
Button to continue printing.
See next page
16
software.

Setup Tab • For best results, use HP Premium Inkjet Transparency
- Print Quality: Choose Normal or Best Film.
- Paper Type: Choose transparency type
- Paper Size: Choose appropriate size
Features Tab
17

pulled out
OUT tray down
OUT tray up
Paper length guides


Banners 1 Tear off the number of sheets (up to 20) you need.
2 Tear off and discard the perforated strips, if any.
3 Slide out the paper guides, and remove all paper from
the IN tray.
4 Raise the OUT tray and leave it in the Up position.
5 Put the paper in the IN tray so that the unattached
edge is at the top of the stack. Insert the first edge into
the IN tray until it stops. Make sure the IN tray is
pushed in.
6 Slide paper guides snugly against the sheets.
7 Check Banner Printing and choose the appropriate
paper type and size.
8 Print the banner.
Posters 1 Load paper in the IN tray.
of your poster.
4 Print your poster.
See next page
18
software.

Setup Tab • When printing banners, be sure that the OUT tray
- Banner Printing: Check this box is raised into the up position and the IN tray is
- Print Quality: Choose Normal pushed in.
- Paper Type: Choose HP Banner Paper or • Depending on the software program you are using
Plain Paper to print your banner, you may need to check the
- Paper Size: Choose A4 or Letter (8.5x11 in) HP DeskJet 970C Series Printer Release Notes for
specific printing information.
Features Tab • For best results, use HP Banner Paper.
Setup Tab • Trim the edges on each sheet and tape the sheets
- Print Quality: Choose Normal together.
- Paper Type: Choose Plain Paper
Features Tab
- Poster Printing: Check this box and choose size
2x2, 3x3, or 4x4
19

pulled out
OUT tray down
OUT tray up
Paper length guides


Manual Two-Sided Printing 1 Remove all paper from the OUT tray.
Book Binding 2 Load paper into the IN tray.
4 In the Features tab, click Two-Sided Printing, then
select Book or Tablet, and uncheck Automatic.
of your paper.
6 Begin printing.
7 Carefully follow the reloading instructions displayed
on your computer screen.
8 When the paper is properly reloaded, click Continue
Tablet Binding in the message box on your computer screen.
See next page
20
software.

Setup Tab • You can do manual Two-Sided Printing with either the
- Print Quality: Choose Normal Rear Access Door or Automatic Two-Sided Printing
- Paper Type: Choose appropriate type Module attached.
- Paper Size: Choose appropriate size • The printer automatically prints the odd-numbered
pages first. The printer then displays a message on
Features Tab your computer screen, telling you how to reload the
- Orientation: Choose appropriate orientation paper for printing the even-numbered pages.
- Two-Sided Printing: Check this box, then
choose Book (for binding on the side) or
Tablet (for binding at the top). Uncheck
Automatic.
21

pulled out
OUT tray down
OUT tray up
Paper length guides


Iron-on transfers 1 Slide out both of the paper guides, and remove all
2 Load the iron-on transfer paper with printable
side down.
of your iron-on transfers.
5 Print your transfers.
See next page
22
software.

Setup Tab • When you print a mirror-imaged document, the text
- Print Quality: Choose Normal and pictures are flipped horizontally from what you
- Paper Type: Choose HP Iron-On T-Shirt see on your computer screen.
Transfers • For best results, use HP Iron-On T-Shirt Transfers.
Features Tab
- Orientation: Choose Mirror Image
23
HP DeskJet Toolbox
Use the HP DeskJet Toolbox for maintaining your printer, finding information,
and more.
• Non-networked printers, installed via the Setup Install method, have a Toolbox
desktop icon or program group.
• Networked printers, installed via the Add Printer method, have an extra
Services tab in the HP Printer Properties dialog box.
For Windows 95, 98, and Windows NT 4.0

• Click Start Programs HP DeskJet 970C Series HP DeskJet 970C
Series Toolbox.
• Click the HP Toolbox button that appears on the Taskbar at the bottom of the
screen when the HP Toolbox is open.
The Toolbox has three tabs:
• Printer Services (see “Printer Services Tab” on page 25)

• Estimated Ink Level (see “Estimated Ink Level Tab” on page 26)
• Configuration (see “Configuration Tab” on page 27)
Simply click a tab, then choose your option.
24
Printer Services Tab
Open an electronic copy of the

User’s Guide.
Calibrate the printer when

colored and black ink don’t line
up on what you have printed.
Clean the print cartridges when

lines and dots are missing from
what you have printed.
After cleaning, print a test page

to check for clarity.
25
Estimated Ink Level Tab
Visual display of the color

cartridge ink level
Visual display of the black

cartridge ink level
Print cartridge part numbers

and online ordering information
26
Configuration Tab
Default setting if the Automatic

Two-Sided Printing Module is
installed.
If you are using a parallel cable,

you can Enable Hardware ECP
on the Configuration tab. When
you check Attempt to Use
Hardware ECP, photos may
print more quickly.
27
NOTES:
28
2 Using and Caring for Your

Print Cartridges
Print Cartridge Status Print Cartridge Status Light
The Print Cartridge Status Light flashes when one

or both of your print cartridges are low on ink,
improperly installed, or malfunctioning. It will also
flash if you are trying to use the wrong print
cartridge type. If the problem is low ink, the light
will stop flashing when you open the top cover.
For any other print cartridge related problem, the
Print Cartridge Status Light will continue to flash.
To check the status of your print cartridges, open
the printer’s top cover. The yellow arrow on the
print cartridge cradle aligns with one of five Print
Cartridge Status icons.
Color print cartridge

low on ink Black print cartridge low on ink
Problem with black

print cartridge
Print cartridges OK
Problem with
color print Yellow indicator arrow
cartridge
29
2 Using and Caring for Your Print Cartridges
When the Print Cartridge Status Light flashes, open the printer’s top cover and
follow the instructions below.
If the arrow points to... It means... To solve the problem...

Problem with color print cartridge The print cartridge is either: 1 Insert print cartridge if there is
• missing none.
• improperly installed 2 Reinsert print cartridge if there
• the wrong print cartridge for the is one.
printer 3 If the above do not solve the
• defective problem, verify the cartridge is
an HP C6578 Series cartridge.
4 If the problem persists, replace
the cartridge.
Problem with black print cartridge The print cartridge is either: 1 Insert print cartridge if there is
• missing none.
• improperly installed 2 Reinsert print cartridge if there
• the wrong print cartridge for the is one.
printer 3 If the above do not solve the
• defective problem, verify the cartridge is
an HP 51645 Series cartridge.
4 If the problem persists, replace
the cartridge.
Color print cartridge low on ink Color print cartridge is running low Consider replacing the color
on ink. cartridge with an HP C6578 Series
cartridge.
Black print cartridge low on ink Black print cartridge is running low Consider replacing the black
on ink. cartridge with an HP 51645 Series
cartridge.
Print cartridges OK Print cartridges are operational. No problems.
30
Replacing Print Cartridges

Note: When buying replacement print cartridges, check the part numbers
carefully. The print cartridge numbers for your printer are:
Black HP 51645 Series
Tri-Color HP C6578 Series
Note: When a print cartridge runs out of ink, leave the empty cartridge in
the cradle until you can replace it. The printer does not print with only one
print cartridge in the cradle.
To replace a print cartridge:

1 Press the Power Button to
turn on the printer. The print Black Tri-Color
cartridges will move.

2 Open the top cover and raise
the cradle latch.
3 Lift the print cartridge out of
the cradle and discard it.
Warning Keep print cartridges out of the reach of children.
4 Remove the replacement print cartridge from its packaging and carefully
remove the protective vinyl tape.
Do NOT touch the
ink nozzles
Remove the protective
vinyl tape Do NOT touch or
remove the copper
contacts
31
Do NOT touch the print cartridge ink nozzles or copper contacts. Touching
Warning
these parts will result in clogs, ink failure, and bad electrical connection. Also,
do NOT remove the copper strips; these are required electrical contacts.
5 Push the print cartridge firmly, straight down into the print cartridge cradle.
6 Close the cradle latch. When the latch is fully closed, you will hear a click.
7 Load plain white paper in the IN tray.
8 Close the top cover, then a calibration page will print.
Note: Any time you install a valid print cartridge, the printer software prints
a calibration page to ensure your print quality. If you are in the middle of
printing and stop to change a print cartridge, the software will wait until your
printing has completed before it executes the calibration test.
9 If the Print Cartridge Status Light continues to blink after you install the
new print cartridge, check the part number on the print cartridge to ensure you
installed the correct one.
32
Storing Print Cartridges

To maintain excellent print quality from your print cartridges:
• Keep all print cartridges in their sealed packages, at room temperature
(60-78˚ F or 15.6-26.6˚ C), until you are ready to use them.
• Once installed, leave the print cartridges in their cradle at all times to keep
them from drying out or becoming clogged.
• If you store an unsealed print cartridge, do so in an airtight plastic container.
• Do not unplug the printer until printing is complete and the print cartridge
cradles have returned to their home position on the right side of the printer.
The print cartridges will dry out if not stored in their home position.
Warning Use only the Power Button on the front of the printer to turn the printer on
and off. Using a power strip, surge protector, or a wall-mounted outlet switch
to turn the printer on and off may cause premature failure.
Cleaning Print Cartridges

When Do You Need to Clean?
Clean the print cartridges if your printed page is missing lines or
dots, or if it contains ink streaks.
If You See Missing Lines or Dots...

Clean the print cartridges from the HP DeskJet Toolbox by doing
the following:
1 Double-click the HP DeskJet Toolbox icon on the computer screen.
2 Click Clean the print cartridges and follow the on-screen directions.
Note: Unnecessary cleaning wastes ink and shortens the life of the print
cartridge.
33
If You See Ink Streaks...

Clean the print cartridges and the print cartridge cradle by following
or sn ame jstujn d
the instructions below. diam noft juestk
ut labore qusft vo
ed kitft ghocknor
1 Double-click the HP DeskJet Toolbox icon on the computer
screen.
2 Click Clean the print cartridges and follow the on-screen directions. If this
does not prevent streaks, follow the instructions for manually cleaning the
print cartridges on page 35.
Caution Be careful not to get ink on your hands or clothing.
Manually Cleaning the Print Cartridges and Print Cartridge Cradle

In order to properly clean the print cartridges and cradle, you will need distilled or
bottled water and cotton swabs or a similar lint-free absorbent material that will
not stick to the cartridges.
1 Press the Power Button to turn the printer on, then lift the top cover.
2 After the print cartridges move, unplug the power cord from the back of the
printer.
Warning Keep new and used print cartridges out of the reach of children.
3 Remove the print cartridges and place them wide side down on a piece
of paper.
Caution Do NOT touch the print cartridge ink nozzles or copper contacts. Touching
these parts will result in clogs, ink failure, and bad electrical connection. Also,
do NOT remove the copper strips; these are required electrical contacts.
34
4 Manually clean the print cartridges.

4.1 Dip a clean cotton swab into distilled water and squeeze any excess water
from the swab.
4.2 Clean the face and edges of the Do not clean
print cartridge as shown. DO nozzle plate
NOT wipe the nozzle plate.
4.3 Inspect the cartridge for fibers
on the face and edges. If fibers
are still present, repeat the
cleaning process.
4.4 Repeat the cleaning process for
Clean
the other print cartridge.
Caution Once you’ve removed the print cartridges, make sure that they are not
outside of the printer longer than 30 minutes.
5 Manually clean the print cartridge cradle.

5.1 Using clean, moistened swabs, wipe
the underside of each wall of the
cradle.
5.2 Repeat until no ink residue is seen on
a clean swab.
6 Reinsert the print cartridges, then close
the printer’s top cover.
7 Load white paper into the IN tray.
8 Reinsert the electrical power cord into
the back of the printer.
9 Print a test page. From the HP Toolbox, click Print a Test Page.
Note: If streaking still appears, repeat the procedure until the test printout
is clean. You will find additional maintenance tips at
http://www.hp.com/support/home_products.
35
Damage Resulting from Refilling the Print Cartridges

To get the best performance from your printer, Hewlett-Packard recommends
using only genuine HP supplies for HP DeskJet printers, including genuine
factory-filled HP print cartridges.
Damage resulting from the modification or refilling of HP print cartridges is
specifically excluded from the coverage of HP printer warranties.
Note: When buying replacement print cartridges, check the part numbers
carefully. The print cartridge numbers for your printer are:
Black HP 51645 Series
Tri-Color HP C6578 Series
36
3 Getting Help When Things Go Wrong

Basic Troubleshooting
The following table lists the most common printing problems and their solutions.
What if... Check this...

You have problems with • Make sure your printer is on and all connections are secure.
installation. • Close any virus protection programs that are running on your computer. Either
If you have USB right-click the virus protection program’s icon on the taskbar and click Disable, or
installation problems, also click the X in the upper-right corner of the program’s open window.
see page • Exit your software programs. Uninstall the printer software (see below), then repeat
the installation procedure.
• If using a parallel printer cable, make sure that no other peripheral device (such
as a scanner, tape back-up, switch box, etc.) is connected to the printer.
• If you’re still having problems with the installation, call an authorized HP dealer
or HP Customer Care representative. For the phone number of the support center
nearest you, see “HP Customer Care by Phone” on page 43.
Printer software isn’t working • Make sure your CD-ROM drive is working by inserting a CD that you know works.
from the CD. • If you suspect the CD is flawed, see “HP Customer Care by Phone” on page 43.
Something unexpected If you’re running Windows 95, 98, or NT 4.0, perform one of the following
happened during procedures:
installation or you need to 1 Insert the printer software (either the CD or Disk 1) into your computer.
uninstall the printer driver 2 Begin the software installation again:
for any reason. a Insert the CD into your CD-ROM drive.
b Select Start Run.
c Click Browse in the Run window.
d Browse to the CD’s setup.exe icon, then click Open.
e Click OK.
3 Select Remove HP DeskJet 970C Series Software.
4 Follow the on-screen instructions.
OR
Click Start Programs HP DeskJet 970C Series HP DeskJet 970C Series
Uninstall.
OR
1 Click Start Settings Control Panel.
2 Click Add/Remove Programs.
3 Select HP DeskJet 970C Series (Remove only).
If you’re running Windows 3.1x:
1 In the Program Manager, locate your HP DeskJet Series group.
2 Double-click the Uninstall icon to uninstall your printer software.
OR
Begin printer software install (see page 53, steps 6a, b, and c) and select Uninstall.
37

Text or graphics are in the • Make sure you have selected the correct orientation (portrait or landscape) on the
wrong place. Features tab. See “Features Tab” on page 8.
• Make sure the media is correctly oriented in the IN tray.
• Make sure the paper guides fit snugly against the media.
The printer is really slow. • Check the amount of RAM and processor speed in your computer (see “System
Requirements” on page 66).
• Having less than 100 MB of free space on your computer’s hard drive can mean
longer processing times.
• Check the printer driver that you are using. Be sure to regularly check the HP web
site at http://www.hp.com/support/home_products for the most recent software
updates.
• Large, complex documents containing graphics or photographs print slower than
text-only documents.
• When printing photographs, select PhotoREt in Photo Paper Printing instead of
2400 x 1200 dpi.
• You may be running numerous software programs simultaneously.
• Third-party devices connected between your printer and your computer can slow
the printer.
• Printing over a network can cause the printer to print slower.
No page came out of the • Make sure the power is on and all connections are secure.
printer. • Make sure the printer cover is closed.
• Make sure the media is correctly loaded in the IN tray.
• If the Power Light is blinking, the printer is processing information. Be patient.
• If the Resume Light is blinking, press the Resume Button.
• If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print
Cartridge Status, and verify that the print cartridge cradle contains properly
installed print cartridges.
• Determine whether paper is stuck in the printer. If it is, see “Clearing a Paper Jam”
on page 40.
• Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in
place.
A blank page came out of • Make sure you have removed the protective piece of vinyl tape on each of the
the printer. print cartridges. See “Replacing Print Cartridges” on page 31.
• Lift the printer cover and check the Print Cartridge Status icons to make sure you
are not out of ink. See “Print Cartridge Status” on page 29.
• If you are trying to print a fax:
1 Save the fax in a graphic format (such as TIFF).
2 Place it in a word processing document, and print from there.
Something is missing from • Make sure you have set the correct margins.
the page. • Make sure the margins are within the printable area. See “Minimum Printing
Margins” on page 65.
• Make sure the text and graphics are scaled correctly in your document.
38

Text is printing off the edge • Make sure the margins are set correctly in your software program.
of the page. • Make sure the text and graphics in your document fit within the printable area of
the page. See “Minimum Printing Margins” on page 65.
• Make sure you have selected the right paper size in the Setup tab. See “Setup Tab”
on page 7.
• Uncheck Poster Printing in the Features tab. See “Features Tab” on page 8.
The print quality is poor. • Make sure you are using media intended for HP DeskJet printers, and that the
media is loaded print side down.
• Make sure you have selected the correct paper type in the Setup tab. See “Setup
Tab” on page 7.
• If the printing appears faded or dull, click Normal or Best instead of Draft on the
Setup tab. See “Setup Tab” on page 7.
• If the colors bleed or the ink smears, click Normal or Draft instead of Best on the
Setup tab. See “Setup Tab” on page 7.
• Make sure you are not out of ink. See “Replacing Print Cartridges” on page 31.
• You might need to clean the print cartridges. See “Cleaning Print Cartridges” on
page 33.
• If the color ink and black ink aren’t lining up on the printed page, go to the HP
Toolbox and click Calibrate the printer. See “Printer Services Tab” on page 25.
Colors are wrong or missing. • Verify that you removed the protective vinyl tape from the print cartridge.
• Check the print cartridges status. See “Print Cartridge Status” on page 29.
• You might need to clean your color print cartridge. See “Cleaning Print
Cartridges” on page 33.
• Uncheck Print in Grayscale on the Advanced tab. See “Advanced Tab” on page 9.
Banners aren’t printing • Make sure the OUT tray is up.
correctly. • Make sure you selected Banner on the Setup tab. See “Setup Tab” on page 7.
• If several sheets feed into the printer together, unfold and refold the paper.
• If the paper creases going through the printer, the paper might be unsuitable for
banner printing.
• If gaps in the printing appear at the ends of the sheets, the problem might be with
your software program. See Release Notes in the Program group. To get to these
notes, click Start Programs HP DeskJet 970C Series.
The Automatic Two-Sided 1 Print one page.
Printing Module is attached, 2 Go to the Features tab, check Two-Sided Printing, then check Automatic.
but you can’t select the OR
Automatic option in the 1 Go to the Configuration tab of the HP DeskJet Toolbox.
Two-Sided Printing section 2 Check Automatic Two-Sided Printing Module, then click Apply.
of the Features tab. 3 Click the X in the upper-right corner to close the dialog box.
4 Go to the Features tab of the HP DeskJet Printer Properties dialog box.
5 Check Two-Sided Printing, then check Automatic.
39

Two-Sided printing was • Re-attach the Automatic Two-Sided Printing Module. See “Installing the
selected, but printing is only Automatic Two-Sided Printing Module” on page 3.
on one side of the paper. • Check the Features tab to ensure you have checked Two-Sided Printing. See
“Features Tab” on page 8.
• Be sure that you have selected a supported media size (see page 47) in the
software program that you are using.
In Two-Sided Printing, the • Check the Setup tab to ensure you have chosen the correct paper orientation. See
binding margin appears in “Setup Tab” on page 7.
the wrong place. • Make sure you selected Book or Tablet on the Features tab. For correct
orientation, see “Features Tab” on page 8.
Print Cartridge Status Light • See “Print Cartridge Status” on page 29.
won’t stop blinking. • Make sure the printer’s top cover is closed.
The printer is jammed. • See “Clearing a Paper Jam” on page 40.
You have printing problems • See the HP DeskJet 970C Series Printer Network Guide for Windows.
on a networked printer.
You are having USB • See Appendix D, “Frequently Asked Questions About USB (Universal Serial Bus)”
problems. on page 67.
Clearing a Paper Jam

If the paper jams in the printer:
1 Pull the paper out of either the IN tray or the OUT tray.
2 Press the Resume Button on the front of the printer to clear the paper jam.
3 If the paper jam has cleared, print your document again. If the paper jam was
not cleared by pressing the Resume Button, and you cannot remove the
jammed paper from the front of the printer, follow the steps in the next section.
If the Automatic Two-Sided Printing
Module is attached and the paper jam
is in the Module:
1 Turn your printer off.
2 Press the button on top of the Two-Sided
Printing Module and lower the access
door. Press top button to access rollers
3 Pull the jammed paper out of the Module,
then close the access door.
4 Turn your printer on, then print your document again.
40
If the Automatic Two-Sided Printing Module

is attached and the paper jam is in the back
of the printer:
2 Simultaneously press the release buttons,
located on each side of the module, to Press buttons to remove Module
remove the module.
3 Pull the jammed paper out of the printer, then replace the Module.
4 Turn your printer on, then print your document again.
If the Rear Access Door is attached and the paper
jam is in the back of the printer:
2 Turn the knob on the Rear Access Door (counter-
clockwise) and remove the door.
3 Pull the jammed paper out of the printer, then
replace the Rear Access Door.
4 Turn your printer on, then print your document
again.
Note: If you were printing labels, see if a label has come unglued from a
label sheet while going through the printer.
Note: If after clearing the paper jam the cartridge cradle sticks, remove and
reinstall the print cartridges. For instructions, see “Replacing Print Cartridges”
on page 31.
41
HP Customer Care User Forums

They’re friendly. They’re informative. Check out
HP Customer Care our online user forums. Simply review existing messages
HP DeskJet printers set the standard for quality and left by other HP users to find the answers you’re looking
reliability, so you have made an excellent choice. Should for. You can also post your questions, then check back
you need help, however, HP Customer Care’s award- later for ideas and suggestions from knowledgeable
winning service and support is nearby to provide expert users and system operators.
advice on using your HP printer or to answer specific
questions about a problem you are having. Whether HP Customer Care by Email
online or by phone, you’ll find the support you need— Connect with HP via email and receive a personal reply
and you’ll find it fast. from an HP Customer Care service technician. Responses
are normally provided within 24 hours of receipt
(excluding holidays). A great option for those non-urgent
HP Customer Care Online questions.
Click your way to a quick solution! HP Customer Care
Online is a great place to go for answers to questions Printer Software
about your HP products. You’ll get instant access to Printer software (also referred to as a printer driver)
everything from helpful printing tips to the latest product allows your printer to talk with your computer. HP
and software updates—24 hours a day, seven days a provides printer software and software updates for
week, all at no charge to you. Windows operating systems. For MS-DOS printer
If you have a modem connected to your computer and software, contact the manufacturer of your software
subscribe to an online service or have direct access to the program. You have several options for getting printer
Internet, you can obtain a wide variety of information software:
about your printer at the following web sites: • Download the printer software by accessing the HP
English: Customer Care Online web site. See “HP Customer
http://www.hp.com/support/home_products Care Online” on page 42 for the addresses of the HP
French: web sites.
http://www.hp.com/cposupport/fr • If you need diskettes rather than a CD, you can copy
German: the printer software to diskettes by taking your printer
http://www.hp.com/cposupport/de software CD to your HP dealer or a friend that has a
CD-ROM drive. Be sure to take along at least 6 blank
Japanese: diskettes. To create the diskettes, begin the printer
http://www.jpn.hp.com/CPO_TC/eschome.htm
software installation. When the opening screen
Korean: appears, select Make diskettes of your printer
http://www.hp.co.kr/go/support software and follow the on-screen instructions.
Portuguese:
http://www.hp.com/cposupport/pt
Spanish:
http://www.hp.com/cposupport/es
Simplified Chinese:
http://www.hp.com.cn/go/support
Traditional Chinese:
http://support.hp.com.tw/psd
From HP Customer Care Online you can link to
HP Customer Care User Forums and HP Customer
Care Email.
42
• If you are in the U.S., setting up your printer for the front of your computer and printer. Before you call,
first time, and do not have a CD-ROM drive or access be sure you have the following information:
to HP Customer Care Online, you can order the • Your printer’s serial number (the label is on the
printer software on 3.5-inch diskettes by calling (661) printer’s bottom).
257-5565 (nominal shipping and handling charge
_________________________________
may apply). Diskettes are delivered to you at no extra
charge. Bonus software that may be provided on the • Your printer’s model number (the label is on the
CD will not be provided on disks. front of the printer).
• If you are in the U. S. and need a software update, _________________________________
you can download the printer software from
http://www.hp.com/support/home_products. • The model of the computer.
If you do not have access to the web site, call (661) _________________________________
257-5565. Software updates are available for the cost
of the CDs or diskettes plus shipping.
• The version of the printer software and software
program (if applicable). To find your printer software
• If you are outside the U.S. and cannot download the version, go to the HP DeskJet toolbox, click on the
driver from HP Customer Care Online (see page 42), printer icon in the title bar, then select About from
call the HP Customer Care Center (see page 43) the drop-down menu.
nearest you.
_________________________________
Then we can help you with your questions immediately!
HP Customer Care Repair
See the list below for your country’s HP Customer Care
If your HP printer is ever in need of repair, simply call the Center phone number:
HP Customer Care Center. A trained service technician
will diagnose the problem and coordinate the repair Africa/Middle East 41 22/780 41 11
process for you. This service is free during your printer’s Argentina (541) 778-8380
standard warranty. Beyond the warranty period, repairs Australia +61 3 8877 8000
are charged on a time and materials basis. Austria 43 (0) 660 6386
Belgium (Dutch) 32 (0)2 62688 06
Belgium (French) 32 (0)2 62688 07
HP Customer Care by Phone Brazil 55 11 011 829-6612
Within 90 days from the time of your purchase, phone Canada (905) 206-4663
support is provided to you free of charge. However, if you Chile 800 36 0999
are calling long distance, long-distance charges may China 8610-65645959
apply. Before placing a call for help, please make sure Czech Republic 42 (2) 471 7321
that: Denmark 45 (0) 39 294099
1 You have checked your Quick Start Poster and this Finland 358 (9) 2034 7288
User’s Guide for installation and troubleshooting France 33 (0) 143623434
tips. Germany 49 (0) 180 532 6222
2 You have checked HP Customer Care Online (see Greece 30 1 689 64 11
page 42) for product help. Hong Kong (800) 96 7729
3 If you cannot solve your problem using the above,
Hungary 36 (1) 252 4505
then call an HP service technician while you’re in
India 91 11 682 60 35
Indonesia 6221 350 3408
Ireland 353 (0) 1662 5525
Israel 972-9-9524848
Italy 39 (0) 2 264 10350
43
Japan, Tokyo 81 3 3335-8333 regular long-distance charges may apply.

Japan, Osaka 81 6 6838 1155
Korea 02 3270 0700 Extended Warranty Options
Malaysia 03 2952566 If you would like to extend your printer coverage beyond
Mexico D.F. 258 9922 the one year factory warranty, you have the following
Mexico, Guadalajara 01 800 472 6684 options:
Middle East/Africa 41 22/780 41 11 • Consult your reseller to get extended coverage.
Netherlands 31 (0) 20 606 8751 • If your reseller does not offer service contracts,
New Zealand (09) 356-6640 please call HP directly and ask about our HP Service
Norway 47 (0) 22 116299 Agreements. In the U.S., call (800) 446-0522; in
Philippines 65 272 5300 Canada, call (800) 268-1221. For HP Service
Poland (+48) 22 519 06 00 Agreements outside the U.S. and Canada, contact
Portugal 351 (0) 1 318 00 65 your local HP Sales Office.
Russia 7095 923 50 01
Singapore 65 272 5300
Spain 34 (9) 02321 123
Sweden 46 (0) 8 6192170
Switzerland 41 (0) 84 8801111
Taiwan 886 2-2717-0055
Thailand (66-2) 661 4011
Turkey 90 1 224 59 25
United Kingdom 44 (0) 171 512 5202
U.S. (208) 344-4131
Venezuela 800 47 888
Venezuela, Caracas 207 8488
After the Free Phone Support Period

You can still get help from HP for a fee. Prices are subject
to change without notice. HP Customer Care Online
help (see page 42) on the internet is still available for
free!
• For quick questions in the United States only, call
(900) 555-1500. The charges are $2.50 per minute
and begin when you connect with a service
technician.
• For calls from Canada, or for calls in the U.S. that you
anticipate might be longer than ten minutes in length,
call (800) 999-1148. The fee is US $25 per call,
charged to your Visa or MasterCard.
• If, during your phone call, it is determined that your
printer requires repair and you are within your
printer’s Limited Warranty period (see page 70,
Printer), you will not be charged for the phone
support service. However, for countries where the
above toll-free phone numbers are not available, the
44
4 Supplies and Accessories

Part Names and Numbers
Part Name Part Description Part Number
Interface Cables
HP IEEE 1284-Compliant Parallel Interface Cable • With one 1284-A connector for the computer port and one
1284-B connector for the printer port.
- 2-meter length C2950A
- 3-meter length C2951A
HP USB-Compliant Interface Cable 2-meter length C6518A
HP JetDirect Print Servers for 970C Series Printers Only

HP JetDirect 170X External Print Server Ethernet/802.3 RJ-45 (10Base-T) Single Port J3258A
HP JetDirect 300X External Print Server Ethernet/802.3 RJ-45 (10Base-T/100Base-Tx) Single Port J3263
Print Cartridges
Print Cartridge Black HP 51645 Series
Print Cartridge HP C6578 Series

Tri-color
Power Cords
Power Cord U.S., Canada, Brazil, Latin America, Saudi Arabia 8120-8900
Power Cord Japan 8121-0021
Power Cord Singapore, Malaysia, Hong Kong 8121-0026
Power Cord South Africa 8121-0020
Power Cord India 8121-0025
Power Cord Argentina 8121-0019
Power Cord Australia 8121-0018
Power Cord China, Taiwan, Philippines 8121-0024
Power Cord Korea 8121-0017

Power Cord Europe, Jordan, Lebanon, North Africa, Israel, Russia, 8121-0023
Baltic countries, Thailand, Indonesia, Caribbean,
Latin America
Power Cord U.K., Middle East 8121-0022
Other Replaceable Parts

DJ970C Series Printer Top Cover Access Door Assembly C6426-60010
DJ970C Series Printer Cleanout Access Door Assembly C6426-60038
DJ970C Series Automatic Two-Sided Printing Module C6426-60033
45
Printer Quick Start Posters, User’s Guides, and Network

Guides for Windows
Most HP printer documentation is available for viewing and printing at
http://www.hp.com/support/home_products.
Quick Start Poster User’s Guide Network Guide
Language
Part Numbers Part Numbers Part Numbers
Arabic C6429-90223 C6429-90255 C6429-90071
Croatian C6429-90251 C6429-90128
Czech C6429-90224 C6429-90256 C6429-90072
Danish C6429-90225 C6429-90257 C6429-90073
Dutch C6429-90226 C6429-90258 C6429-90074
English C6429-90222 C6429-90259 C6429-90070
Estonian C6429-90246 C6429-90260
Finnish C6429-90227 C6429-90261 C6429-90075
French C6429-90228 C6429-90262 C6429-90076
German C6429-90229 C6429-90263 C6429-90077
Greek C6429-90230 C6429-90264 C6429-90078
Hebrew C6429-90231 C6429-90265 C6429-90079
Hungarian C6429-90232 C6429-90266 C6429-90080
Italian C6429-90233 C6429-90267 C6429-90081
Japanese C6429-90234 C6429-90281 C6429-90082
Korean C6429-90235 C6429-90268 C6429-90083
Lithuanian C6429-90247 C6429-90269
Norwegian C6429-90236 C6429-90270 C6429-90084
Polish C6429-90237 C6429-90271 C6429-90085
Portuguese C6429-90238 C6429-90272 C6429-90086
Romanian C6429-90248
Russian/Cyrillic C6429-90239 C6429-90273 C6429-90087
Simplified Chinese C6429-90240 C6429-90274 C6429-90088
Slovakian C6429-90249 C6429-90275
Slovenian C6429-90250 C6429-90129
Spanish C6429-90241 C6429-90276 C6429-90089
Swedish C6429-90242 C6429-90277 C6429-90090
Thai C6429-90243 C6429-90278 C6429-90091
Traditional Chinese C6429-90244 C6429-90279 C6429-90092
Turkish C6429-90245 C6429-90280 C6429-90093
46
Paper and Other Media

Availability of special media varies by country.
Paper Type Description Part Number

HP Bright White InkJet Paper ✳ A4 (210 x 297 mm), 200 sheets C5977A
A4 (210 x 297 mm), 500 sheets C1825A
U.S. letter, 200 sheets C5976A
HP Premium Inkjet Paper ✳ A4 (210 x 297 mm), 200 sheets 51634Z
U.S. letter, 200 sheets 51634Y
HP Premium Inkjet Heavyweight Paper ✳ A4 (210 x 297 mm), 100 sheets C1853A
HP Professional Brochure & Flyer Paper, Matte ✳ U.S. letter, 50 sheets C6955A
HP Professional Brochure & Flyer Paper, Glossy ✳ Asian A4 (210 x 297 mm), 50 sheets C6819A
European A4 (210 x 297 mm), 50 sheets C6818A
HP Photo Paper, Two-Sided, Satin/Glossy Asian A4 (210 x 297 mm), 20 sheets C6765A
HP Premium Photo Paper, Glossy Asian A4 (210 x 297 mm), 15 sheets C6043A
HP Premium Plus Photo Paper, Glossy Asian A4 (210 x 297 mm), 20 sheets C6933A
European (102 x 152 mm finished size), 20 sheets C6945A
U.S. (4 x 6 in. finished size), 20 sheets C6944A
HP Premium Plus Photo Paper, Matte European A4 (210 x 297 mm), 20 sheets C6951A
HP Premium Inkjet Transparency Film A4 (210 x 297 mm), 20 sheets C3832A
A4 (210 x 297 mm), 50 sheets C3835A
HP Banner Paper A4 (210 x 297 mm), 100 sheets C1821A
HP Matte Greeting Cards, White/Quarter-fold A4 (210 x 297 mm), 20 sheets, 20 envelopes C6042A
U.S. letter, 20 sheets, 20 envelopes C1812A
HP Glossy Greeting Cards, White/Half-fold A4 (210 x 297 mm), 10 sheets, 10 envelopes C6045A
U.S. letter, 10 sheets, 10 envelopes C6044A
HP Felt-textured Greeting Cards, Ivory/Half-fold ✳ U.S. letter, 20 sheets, 20 envelopes C6828A
HP Iron-on T-Shirt Transfers European A4 (210 x 297 mm), 10 sheets C6050A
Asian A4 (210 x 297 mm), 10 sheets C6065A
HP Restickables, Large Round Inkjet Stickers U.S. letter, 10 sheets (90 stickers) C6822A
HP Restickables, Large Square Inkjet Stickers U.S. letter, 10 sheets (90 stickers) C6823A
✳ These paper types can be used with the Automatic Two-Sided Printing Module.
Note: To find out which recycled papers are recommended for your
printer, contact your local HP Sales Office and ask for the HP InkJet Printer
Family Paper Specifications Guide, HP part number 5961-0920.
47
Ordering Information
To order printer supplies or accessories, call your nearest HP dealer or call HP
DIRECT at the following numbers for fast shipping service.
In the U.S., you can buy supplies directly from HP at www.hp.com/go/shopping
(the HP Shopping Village).
Country Phone or Fax Address
Argentina • (54 1) 787-7100 Hewlett-Packard Argentina,

• Fax: (54 1) 787-7213 Montañeses 2150 1428
Buenos Aires, Argentina
Australia/New Zealand • (03) 895-2895 China Resources Bldg.

26 Harbour Road
Wanchai, Hong Kong
Austria-South-East Area • (43-0222) 25 000, ext. 755 Hewlett-Packard Ges.m.b.H.

• Fax: (43-0222) 25 000, ext. 610 Ersattzteilverkauf Lieflb.1
A-1222 Wien
Belgium • 02/778 3092 (or 3090, 3091) Hewlett-Packard Belgium SA/NV

• Fax: 02/778 3076 100 bd. de la Woluwe/Woluwedal
1200 BRUXELLES
Brazil • Centro de Informacoes HP Centro de Informacoes HP

Grande São Paulo: 822-5565 Hewlett Packard Brasil S.A.
Demais Localidades: 0800-157751 Caixa Postal 134,
• Fax: (011) 829-7116 Tua Clodomiro Amazonas, 258
CEp 04534-011, São Paulo - SP
Canada • Canada: (800) 387-3154, Hewlett-Packard (Canada) Ltd.

(905) 206-4725 5150 Spectrum Way
• Fax: (905) 206-3485/-3739 Mississauga, Ontario L4W 5G1
• Toronto: (416) 671-8383
Chile • (56 2) 203-3233 Hewlett-Packard de Chile SA

• Fax: (56 2) 203-3234 Av. Andres Bello 2777, Oficina 1302
Las Condes, Santiago, Chile
Denmark • 45 99 14 29 Hewlett-Packard A/S

• Fax: 42 81 58 10 Kongevejen 25, 3460 BIRKEROD
Finland • (90) 8872 2397 Hewlett-Packard Oy

• Fax: (90) 8872 2620 Varaosamyynti, Piispankalliontie 17
02200 ESPOO
France • (1) 40 85 71 12 EuroParts

• Fax: (1) 47 98 26 08 77 101 avenue du Vieux Chemin de Saint-Denis
92625 GENNEVILLIERS
Germany • 07031-145444 Hewlett-Packard GmbH, HP Express Support

• Fax: 07031-141395 Ersatzteil-Verkauf, Herrenberger Str. 130 71034
BÖEBLINGEN
International Sales Branch • (41) 22 780 4111 Hewlett-Packard S. A., ISB

• Fax: (41) 22 780-4770 39 rue de Veyrot 1217 MEYRIN 1
GENEVE - SUISSE
Italy • 02/9212.2336/2475 Hewlett-Packard Italiana S. P. A.

• Fax: 02/92101757 Ufficio Parti di ricambio
Via G. Di Vittorio, 9
20063 Cernusco s/N (MI)
48
Country Phone or Fax Address
Japan • (03) 3335-8333 Hewlett-Packard Japan Ltd.

29-21 Takaido-Higashi 3-chone, sugninami-ku
Tokyo 168-8585
Korea • (02) 3270-0720 Hewlett-Packard Korea

• Fax: (02) 3270-0894 16-58 Hangangro3ga Yongsangu
Seoul, Korea
Latin America Headquarters • (305) 267-4220 5200 Blue Lagoon Drive, Suite 930
• Fax: (305) 267-4247 Miami, FL 33126
Mexico • (52 5) 258-4600 Hewlett-Packard de México, S.A. de C.V

• Fax: (54 1) 258-4362 Prolongación Reforma #470
Colonia Lomas de Santa Fe, C.P. 01210 México,
D.F.
Netherlands • 0 33 450 1808 Hewlett-Packard Nederland B. V.
• Fax: 0 33 456 0891 Parts Direct Service
Basicweg 10
3821 BR AMERSFOORT
Norway • 22735926 Hewlett-Packard Norge A/S, Express Support

• Fax: 22735611 Drammensveien 169-171
0212 Oslo
Spain • 1 6 31 14 81 Hewlett-Packard Espanola S.A.

• Fax: 1 6 31 12 74 Departamento de Venta de Piezas
Ctra N-VI, Km. 16,500
28230 LAS ROZAS, Madrid
Sweden • 8-4442239 Hewlett-Packard Sverige AB

• Fax: 8-4442116 Skalholtsgatan 9, Box 19
164 93 KISTA
Switzerland • 056/279 286 Elbatex Datentechnik AG

• Fax: 056/279 280 Schwimmbadstrasse 45, 5430 WETTINGEN
United Kingdom • +44 1765 690061 Express Terminals, 47 Allhallowgate

• Fax: +44 1765 690731 Ripon, North Yorkshire
• +44 181 568 7100
• Fax: +44 181 568 7044 Parts First, Riverside Works
• +44 1734 521587 Isleworth, Middlesex, TW7 7BY
• Fax: +44 1734 521712
Westcoast, 28-30 Richfield Avenue
Reading, Berkshire, RG1 8BJ
United States • (800) 227-8164
Venezuela • (58 2) 239-4244/4133 Hewlett-Packard de Venezuela C.A.

• Fax: (58 2) 207-8014 Tercera Transversal de Los Ruices Norte
Edificio Segre, Caracas 1071, Venezuela
Apartado Postal 50933, Caracas 1050
Elsewhere in the world Hewlett-Packard Company

Intercontinental Headquarters
3495 Deer Creek Road,
Palo Alto, CA 94304, U.S.A.
49
NOTES:
50
A Setup Instructions
Parallel Cable
Using a Parallel Cable

1 Attach Automatic Two-Sided Printing Module.
a Turn knob on printer’s Rear Access Door
counter-clockwise and remove door.
b Press button on each side of

Automatic Two-Sided Printing Module,
then insert module into back of printer.
2 Connect Parallel Cable

If you want to connect your 970C
Series printer to a network, refer to
the HP DeskJet 970C Series Printer
Network Guide for Windows for
instructions.
3 Plug in Electrical Power Cord.
51
A
Parallel Cable
4 Load White Paper.

5 Insert Print Cartridges.
a Press Power Button to
turn on printer.
b Remove vinyl tape from
print cartridges.
Do NOT touch or remove
copper strip on print Printable side
cartridges.
c Open top cover, then insert print cartridges.
d Close top cover.
Printer will print a calibration page.
5a
5c, d
5b
Black Tri-Color
52
A
Parallel Cable
6 Install Printer Software.
Windows 95, 98, and NT 4.0:
a Insert the HP Printer Software CD into your CD-ROM drive.
If a New Hardware Found dialog box appears, click Cancel.
b Select Start Run.
c Click Browse in the Run dialog box.
d Browse to Setup on the CD, then click Open.
1
2
e Setup.exe file appears in the Run dialog box. Click OK.
f Follow on-screen instructions to install your printer software.

Windows 3.1x:
a In Program Manager, select File Run.
b Type the letter of the computer’s CD-ROM drive, followed by setup.exe (for
example, if you are installing from your CD in drive D, type D:\setup.exe)
then click OK.
c Follow on-screen instructions to install your printer software.
53
A
USB Cable
Using a USB Cable

(Requires Windows 98 or Windows 2000 Professional. If you use Windows
2000 Professional, visit http://www.hp.com/cposupport/eschome.html for
more information.)
1 Attach Automatic Two-Sided Printing Module.
a Turn knob on printer’s Rear Access Door
counter-clockwise and remove door.
b Press button on each side of

Automatic Two-Sided Printing Module,
then insert module into back of printer.
2 Plug in Electrical Power Cord.

Do NOT plug in USB cable yet.
3 Load White Paper.
Printable side
54
A
USB Cable
4 Insert Print Cartridges.
a Press Power Button to turn on printer.
b Remove vinyl tape from print cartridges.
Do NOT touch or remove copper strip on print cartridges.
c Open top cover, then insert print cartridges.
d Close top cover.
Printer will print a calibration page.
5a
5c, d
5b
Black Tri-Color
5 Insert Printer Software.

a Turn on your computer and wait for Windows 98 or Windows 2000
Professional to start.
b Insert the HP Printer Software CD into your CD-ROM drive.
Note: Your printer software will not start until after you have connected
the USB cable.
55
A
USB Cable
6 Connect USB Cable.

• You can connect to any USB
port.
• If the New Hardware Found
Wizard dialog box does not
appear after you plug in the
USB cable, see “Frequently
Asked Questions About USB
(Universal Serial Bus)” on
page 67.
• A USB cable, such as an HP USB-Compliant Interface Cable (part number
C6518A), should be purchased separately
7 Install USB Software.
a Click Next.
The on-screen DeskJet printer
model number will match the
model number of the DeskJet
printer that you are installing.
b Click Next.
56
A
USB Cable
c Check Specify a Location,
then click Browse.
d Double-click on the CD icon,

then click on the win98usb
folder, then click OK.
e Click Next.
The drive letter may be
different on your system.
f Click Next.
57
A
USB Cable
g Click Finish
USB is now enabled on your
computer. Proceed to Step 8 to
install your printer software.
USB Problem?
• If Windows was unable to locate a
driver, click Back and repeat steps
7c through7g.
• If Add New Hardware Wizard
screen disappears before
completing the USB software
installation, detach and reattach
the USB cable. Repeat step 7.
• See “Frequently Asked Questions
About USB (Universal Serial Bus)”
on page 67.
8 Install Printer Software.

a Click Next.
b Follow on-screen instructions
to install your printer software.
Note: The on-screen DeskJet printer model number will match the model
number on the DeskJet printer that you are installing.
58
B Printing in Windows 3.1x and DOS

Use your printer software to control how and what you print. Print quality, paper
size and type, and Two-Sided Printing are just a few of the options available to you
in the HP Printer Properties dialog box.
• If you are using DOS, information can be found in a text document
(dosread.txt). This document is on the printer software CD in the
\<language code>\djcp\ directory. For example, “enu” is the language
code for English, so dosread.txt is located in the \enu\djcp directory. For
a list of language codes, see page 66. If you have diskettes, the file is
located on the HP DeskJet Control Panel for DOS diskette.
• If you are a Windows 3.1x user, see the instructions below.
HP DeskJet 970C Printer Properties Dialog Box

1 Click File Print from the software program you are using.
Your software program opens a Print dialog box.
2 From the Print dialog box, click Properties.
The HP DeskJet 970C Printer Properties dialog box opens.
HP DeskJet 970C Dialog Box Tabs

The four tabs located in the HP DeskJet 970C dialog box are:
• Setup (see “Setup Tab” on page 60)
• Features (see “Features Tab” on page 60)
• Color (see “Color Tab” on page 61)
• Services (see “Services Tab” on page 61)
Simply click a tab, then choose your options.
The standard buttons at the bottom of the HP DeskJet 970C dialog box are:
• Default – Returns all of the tab settings to the factory defaults.
• OK – Accepts your changes and closes the dialog box.
• Cancel – Cancels your changes and closes the dialog box.
• Help – Displays help information.
59
Setup Tab
Print Quality
• Draft - Quick printing
• Normal - Every day
printing
• Best - Highest quality Choose a paper size
printing from the menu
Click Select Paper Type

to select from a wide
Click Cut Sheet for range of paper types.
separated pieces of
paper or Banner for
connected pages
Features Tab
Check here and choose:
• None for single-sided
printing (default) Click here to choose:
• Book for binding on • Number of pages printed
the side per sheet.
• Tablet for binding on • Border on each page on
the top the sheet.
Choose: Choose the size of your

• Portrait -
• Landscape -
poster by selecting the
• Flip Horizontal - Reverses number of pages across
the printed image. and down.
Check here to print the Choose the number of

last page of your copies to print.
document first, or leave
unchecked to print the
first page first.
60
Color Tab
Choose Automatic to use

the system’s default
ColorSmart II settings. Choose Manual, then
Options to adjust
Check here to print in color intensity.
shades of gray.
Services Tab
Use the Services tab to

perform routine printer
maintenance.
Click the button related
to the task you want
to do.
61
HP DeskJet Toolbox
Use the HP DeskJet Toolbox for finding information and maintaining your
printer. The HP DeskJet Toolbox is installed in the HP DeskJet Utilities group in the
Program Manager. The Toolbox has two tabs:
• How Do I? (see “How Do I? Tab” on page 62)
• Printer Services (see “Services Tab” on page 61)
Simply click a tab, then choose an option.
How Do I? Tab
Click a button to read

instructions on:
• Replacing Print Cartridges
• Loading Paper
• Changing Print Settings
Consult the Release Notes file in the HP DeskJet 970C Series program group for
information about hardware and software compatibility. To access the Release
Notes, click on Start Programs HP DeskJet 970C Series.
62
C Specifications
DeskJet 970Cxi model no. C6429A I/O Interface
DeskJet 970Cse model no. C6429B Centronics Parallel, IEEE 1284-Compliant with
Black Text Print Speed✳ 1284-B receptacle
Universal Serial Bus
Draft: 12 pages per min.
Dimensions
Mixed Text with Color Graphics Print Speed✳ With Automatic Two-Sided Printing Module:
Draft: 10 pages per min. 440 mm wide x 196 mm high x 430 mm deep
17.32 in wide x 7.72 in high x 16.93 in deep
Duty Cycle
Without Automatic Two-Sided Printing Module:
5,000 pages per month 440 mm wide x 196 mm high x 370 mm deep
Black TrueType™ Text Resolution 17.32 in wide x 7.72 in high x 14.56 in deep
(depends on paper type) Weight
Draft: 300 x 600 dpi With Automatic Two-Sided Printing Module
Normal: 600 x 600 dpi 6.8 kg (15 lb) without print cartridges
Best: 600 x 600 dpi
Without Automatic Two-Sided Printing Module
5.9 kg (12.9 lb) without print cartridges
Color Resolution (depends on paper type)
Draft: 300 x 600 dpi Operating Environment
Normal: PhotoREt Maximum operating temperature:
Best: PhotoREt 41 to 104 ˚F, 5 to 40 ˚C
Humidity: 15 to 80% RH noncondensing
Photo Paper Printing Resolution
Recommended operating conditions for best print
PhotoREt
quality:
2400 x 1200 dpi
59 to 95˚F or 15 to 35˚C
Print Technology 20 to 80% RH noncondensing
Drop-on-demand thermal inkjet printing Storage temperature: -40 to 140˚F, -40 to 60˚C
Software Compatibility Power Consumption
MS Windows compatible (3.1x, 95, 98, and NT 4.0) 2 watts maximum when off
MS-DOS software programs 4 watts average non-printing
Memory 25 watts average when printing
4 MB built-in RAM Power Requirements
Buttons/Lights Input Voltage: 100 to 240 VAC (±10%)
Cancel Button Input Frequency: 50/60 Hz (+3 Hz)
Print Cartridge Status Light
Automatically accommodates the world-wide
Resume Button and Light
range of AC line voltages and frequencies.
Power Button and Light
✳
Approximate figures. Exact speed will vary depending on the system configuration, software program, and document
complexity
63
Declared noise emissions in accordance Media Size✳

with ISO 9296 Paper:
Sound power level, LWAd (1B=10dB): 5.9 B in Normal U.S. Letter 216 x 279 mm (8.5 x 11 in)
mode. Legal 216 x 356 mm (8.5 x 14 in)
Sound pressure level, LpAm (bystander positions): Executive 184 x 279 mm (7.25 x 10.5 in)
46 dB in Normal mode. A4 210 x 297 mm
Media Weight A5 148 x 210 mm
B5-JIS 182 x 257 mm
Paper:
User Defined Size:
U.S. Letter 60 to 90 gsm (16 to 24 lb)
Width 77 to 216 mm (3.0 to 8.5 in)
Legal 75 to 90 gsm (20 to 24 lb) Length 77 to 356 mm (3.0 to 14 in)
Envelopes: 75 to 90 gsm (20 to 24 lb) Banner:
Cards: 110 to 200 gsm (110 lb index U.S. Letter 216 x 279 mm (8.5 x 11 in)
max) A4 210 x 297 mm
Banner Paper: 60 to 90 gsm (16 to 24 lb) Envelopes:
U.S. No. 10 105 x 241 mm (4.3 x 9.5 in)
Media Handling
Invitation A2 111 x 146 mm (4.37 x 5.75 in)
Sheets: up to 150
DL 220x110 mm
Banners: up to 20 sheets
C6 114x162 mm
Envelopes: up to 15
Index Cards: 76 x 127 mm (3 x 5 in)
Cards: up to 45
102 x 152 mm (4 x 6 in)
Transparencies: up to 30
127 x 203 mm (5 x 8 in)
Labels: up to 20 sheets of labels
A6: 105 x 148.5 mm
(use only U.S. letter- or
Hagaki: 100 x 148 mm
A4-sized sheets)
Labels:
OUT tray
capacity: up to 50 sheets U.S. Letter 216 x 279 mm (8.5 x 11 in)
A4 210 x 297 mm
Alignment Transparencies:
Vertical: +/- .058 mm (.002 in) in normal U.S. Letter 216 x 279 mm (8.5 x 11 in)
mode A4 210 x 297 mm
Skew: +/- .152 mm (.006 in) on plain
paper
+/- .254 mm (.010 in) on HP
transparency films
✳
The Automatic Two-Sided Printing Module does not support all paper sizes.
64
Minimum Printing Margins Envelopes

The printer cannot print outside a certain area of the Left: 3.2 mm (0.125 in)
page, so you must make sure the contents of your Right: 3.2 mm (0.125 in)
document fall within the printable area. Top: 1.8 mm (0.07 in)
When you use nonstandard paper sizes and select Bottom: 11.7 mm (0.46 in)
the User Defined Paper Size setting from the Setup
tab on the HP Printer Properties dialog box, the Banners, A4 (210 x 297 mm, 8.27 x 11.7 in)
paper width must be between 3 and 8.5 inches Left: 3.4 mm (0.134 in)
(77 and 215 mm) and the paper length must be Right: 3.4 mm (0.134 in)
between 5 and 14 inches (127 and 356 mm). Top: 0.0 mm (0.00 in)
These margins do not apply when you are using the Bottom: 0.0 mm (0.00 in)
Automatic Two-Sided Printing Module.
Banners, Letter (8.5 x 11 in)
Letter, Legal, and Executive Paper
Left: 6.4 mm (0.25 in)
Left: 6.4 mm (0.25 in)
Right: 6.4 mm (0.25 in)
Right: 6.4 mm (0.25 in)
Top: 0.0 mm (0.00 in)
Top: 1.8 mm (0.07 in)
Bottom: 0.0 mm (0.00 in)
Photo with tear-off tab 112 x 152 mm (4 x 6.5 in)
A4 Paper
Left: 3.2 mm (0.125 in)
Left: 3.4 mm (0.134 in)
Right: 3.2 mm (0.125 in)
Right: 3.4 mm (0.134 in)
Top: 3.2 mm (0.125 in)
Top: 1.8 mm (0.07 in)
DOS margins can vary. See the manual for your
A5, B5, and User Defined Paper Size
specific DOS program for more information.
Left: 3.2 mm (0.125 in)
Right: 3.2 mm (0.125 in)
Top: 1.8 mm (0.07 in)
Cards (3 x 5, 4 x 6, 5 x 8, and A6)

Left: 3.2 mm (0.125 in)
Right: 3.2 mm (0.125 in)
Top: 1.8 mm (0.07 in)
Hagaki Postcards
Left: 3.2 mm (0.125 in)
Right: 3.2 mm (0.125 in)
Top: 1.8 mm (0.07 in)
65
System Requirements
Be sure your computer meets the following system requirements:
Required Free
Minimum Required Hard-disk
Operating System Processor Speed RAM Space
Microsoft Windows NT 4.0 Pentium 32 MB 40 MB
Microsoft Windows 95 or 98 Pentium 16 MB 40 MB
Microsoft Windows 3.1x, Pentium 8 MB 40 MB

Enhanced mode only
MS-DOS Version 3.3 or greater 486 4 MB 5 MB
Language Codes
Language Code
Chinese, Simplified chs
Chinese, Traditional cht
Czech csy
Danish dan
German deu
English enu
Spanish esm
Finnish fin
French fra
Hungarian hun
Italian ita
Korean kor
Dutch nld
Norwegian non
Polish plk
Portuguese ptb
Russian rus
Swedish svc
Thai tha
66
D Frequently Asked Questions About

USB (Universal Serial Bus)
Note: If you are a Windows 2000 Professional user, visit HP’s web site at
http://www.hp.com/cposupport/eschome.html for more information.
What is the problem? Possible cause To solve the problem…

During installation, You may not be using Make sure Windows 98 is running and your computer
when I connect a USB cable Windows 98. is connected using a USB cable. If you do not have
between the printer and my Windows 98, you need to use a parallel cable.
computer, the “New
Hardware Wizard” message
did not appear.
You may not have USB 1 In Windows 98, click Start Settings Control
enabled. Panel.
2 Double-click the System icon.
3 Click the Device Manager tab.
4 Click the plus ( + ) icon next to the Universal Serial
Bus Controller option. If you see a USB host
controller and a USB root hub listed, USB is
probably enabled. If you do not see these devices
listed, refer to your computer’s documentation or
contact the manufacturer for more information
on enabling and setting up USB.
5 If you cannot enable USB, you can always use a
parallel cable to connect your printer to your
computer.
Your USB cable may not 1 Disconnect and then reconnect the USB cable
be connected properly. from your printer.
2 Make sure that it is securely attached.
During installation, • Static electricity has 1 Disconnect the USB cable from your printer.
when I connect a USB cable built up in the cable 2 Unplug the printer from its power cable.
between the printer and my between your 3 Wait approximately 30 seconds.
computer, an “Unknown computer and printer. 4 Plug the power back into the printer.
device” message appears. OR 5 Plug the USB cable back into the printer.
• You may have a 6 If “Unknown device” continues to appear in the
defective USB cable. “New hardware found” dialog, replace the USB
cable or use a parallel cable.
67
What is the problem? Possible cause To solve the problem…

During installation, Installation was 1 Select Start Settings Printers.
when I connect a USB cable cancelled or had an 2 Double-click on Add Printer.
between the printer and my error. 3 Click Next.
computer, the “New 4 Click Next.
Hardware Wizard” message 5 Click Have Disk.
appeared once, but the 6 Click Browse, then browse to the printer software
printer did not install, and CD.
now “New Hardware Wizard” 7 Browse to the language code folder. For a list of
will not appear again. language codes, see page 66.
8 Double-click 9xinf folder, then click OK.
9 Click OK.
10 Click Next.
11 In the list of ports you want to use with this
printer, select USB/DeskJet 970C/<printer serial
number>.
12 Click Next.
13 Click Next.
14 Click Finish.
My printer is Your printer may not be Connect the printer directly to the USB port on the
connected with a USB cable getting good data from computer.
through another USB device the other device or hub.
or a hub and when I try to
print I get a message saying
“There was an error writing to
<name of USB port>.”
I have a USB cable, You may not have 1 Disconnect the USB cable from your printer.
and when I try to print I get a plugged your USB cable 2 Insert the printer software CD (or Disk 1 if you
message saying “There was in before installing the have diskettes) into your computer.
an error writing to LPT1.” software. 3 Click Start Run.
4 Browse the CD, select Setup, then click Open.
5 The setup.exe file will appear in the dialog box.
Click OK.
6 Select the Remove HP DeskJet 970C Series
software option to remove the software.
7 Connect the USB cable to your printer again. The
USB installation screen should appear again.
8 Repeat the “Install USB Software” step. See your
Quick Start Poster or page 56 in this User’s Guide.
The printer is really slow You may be 1 Attach the printer’s USB cable directly to the
using a USB cable and computer, rather than at the end of a daisy chain.
other USB devices are in 2 Avoid using other devices in the daisy chain while
use. printing.
68
E Legal Information
Regulatory Notices NOTE: This equipment has been tested and
found to comply with the limits for a Class B
Hewlett-Packard Company digital device, pursuant to part 15 of the FCC
Models C6429A, C6429B rules. These limits are designed to provide
reasonable protection against harmful
This device complies with part 15 of the FCC
interference in a residential installation. This
Rules. Operation is subject to the following
equipment generates, uses, and can radiate
two conditions:
radio frequency energy and, if not installed
(1) This device may not cause harmful
and used in accordance with the instructions,
interference, and (2) this device must accept
can cause harmful interference to radio
any interference received, including
communications. However, there is no
interference that may cause undesired
guarantee that interference will not occur in a
operation.
particular installation. If this equipment does
Pursuant to Part 15.21 of the FCC Rules, any cause harmful interference to radio or
changes or modifications to this equipment television reception, which can be determined
not expressly approved by Hewlett-Packard by turning the equipment off and on, the user
Company may cause harmful interference, is encouraged to try to correct the
and void your authority to operate this interference by one or more of the following
equipment. Use of a shielded data cable is measures:
required to comply with the Class B limits of • Reorient or relocate the receiving antenna.
Part 15 of the FCC Rules.
• Increase the separation between the
For further information, contact: equipment and the receiver.
Hewlett-Packard Company • Connect the equipment into an outlet on a
Manager of Corporate Product Regulations circuit different from that to which the
3000 Hanover Street receiver is connected.
Palo Alto, Ca 94304
(415) 857-1501 • Consult the dealer or an experienced
radio/TV technician for help.
LED Indicator Statement
The display LEDs meet the requirements of
EN 60825-1.
69
Limited Warranty Statement THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM

THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND
HP Product Duration of Limited Warranty FITNESS FOR A PARTICULAR PURPOSE.
Software 90 Days
Ink cartridges 90 Days C. Limitations of Liability
Printer 1 Year 1. To the extent allowed by local law, the remedies
provided in this Warranty Statement are the customer’s
A. Extent of Limited Warranty sole and exclusive remedies.
1. Hewlett-Packard (HP) warrants to the end-user 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT
customer that the HP products specified above will be FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
free from defects in materials and workmanship for the THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP
duration specified above, which duration begins on the OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
date of purchase by the customer. Customer is DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
responsible for maintaining proof of date of purchase. CONSEQUENTIAL DAMAGES, WHETHER BASED ON
2. For software products, HP’s limited warranty applies CONTRACT, TORT, OR ANY OTHER LEGAL THEORY
only to a failure to execute programming instructions. AND WHETHER ADVISED OF THE POSSIBILITY OF
HP does not warrant that the operation of any product SUCH DAMAGES.
will be uninterrupted or error free. D. Local Law
3. HP’s limited warranty covers only those defects which 1. This Warranty Statement gives the customer specific
arise as a result of normal use of the product, and do legal rights. The customer may also have other rights
not apply to any: which vary from state to state in the United States, from
a. Improper or inadequate maintenance or modification; province to province in Canada, and from country to
b. Software, interfacing, media, parts, or supplies not country elsewhere in the world.
provided or supported by HP; or 2. To the extent that this Warranty Statement is
c. Operation outside the product’s specifications. inconsistent with local law, this Warranty Statement
4. For HP printer products, the use of a non-HP ink shall be deemed modified to be consistent with such
cartridge or a refilled ink cartridge does not affect local law. Under such local law, certain disclaimers and
either the warranty to the customer or any HP support limitations of this Warranty Statement may not apply
contract with the customer. However, if printer failure or to the customer. For example, some states in the United
damage is attributable to the use of a non-HP or States, as well as some governments outside the United
refilled ink cartridge, HP will charge its standard time States (including provinces in Canada), may:
and materials charges to service the printer for the a. Preclude the disclaimers and limitations in this War-
particular failure or damage. ranty Statement from limiting the statutory rights of a
5. If HP receives, during the applicable warranty period, consumer (e.g., the United Kingdom);
notice of a defect in any software, media, or ink b. Otherwise restrict the ability of a manufacturer to
cartridge product which is covered by HP’s warranty, HP enforce such disclaimers or limitations; or
shall replace the defective product. If HP receives, c. Grant the customer additional warranty rights, specify
during the applicable warranty period, notice of a the duration of implied warranties which the manufac-
defect in any hardware product which is covered by turer cannot disclaim, or not allow limitations on the
HP’s warranty, HP shall either repair or replace the duration of implied warranties.
defective product, at HP’s option. 3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
6. If HP is unable to repair or replace, as applicable, a NEW ZEALAND, THE TERMS IN THIS WARRANTY
defective product which is covered by HP’s warranty, STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
HP shall, within a reasonable time after being notified PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
of the defect, refund the purchase price for the product. MODIFY, AND ARE IN ADDITION TO, THE MANDATORY
7. HP shall have no obligation to repair, replace, or STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP
refund until the customer returns the defective product PRODUCTS TO SUCH CUSTOMERS.
to HP.
8. Any replacement product may be either new or like-
new, provided that it has functionality at least equal to
that of the product being replaced.
HP Year 2000 Warranty
9. HP’s limited warranty is valid in any country where the Subject to all of the terms and limitations of the HP Limited
covered HP product is distributed by HP except for the Warranty Statement stated above, HP warrants that this HP
Middle-East, Africa, Argentina, Brazil, Mexico, Product will be able to accurately process date data
Venezuela, and France’s “Departements D’Outre-Mer”; (including, but not limited to, calculating, comparing, and
for those excepted areas, the warranty is valid only in sequencing) from, into, and between the twentieth and
the country of purchase. Contracts for additional twenty-first centuries, and the years 1999 and 2000,
warranty services, such as on-site service, may be including leap year calculations, when used in accordance
available from any authorized HP service facility where with the Product documentation provided by HP (including
the product is distributed by HP or by an authorized any instructions for installing patches or upgrades),
importer. provided that all other products (e.g. hardware, software,
firmware) used in combination with such HP Product(s)
B. Limitations of Warranty properly exchange date data with it. The duration of the
1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER Year 2000 warranty extends through January 31, 2001.
HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY
OTHER WARRANTY OR CONDITION OF ANY KIND,
WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO
70
Index
Numerics Cancel button 1 E
2400 x 1200 dpi 7, 38, 63 capacity, paper tray iv energy usage 63
cards envelope slot 2
A choosing paper for 64 envelopes
accessories iii, 45 metric sizes 64 choosing 64
Advanced tab 6, 9 minimum margins 65 metric sizes 64
Automatic Two-Sided Printing printing 12 minimum margins 65
ink drying 4 cleaning printing multiple 10
manual 18, 20 print cartridges 34 printing single 10
module installation 3 printer 4 environment, operating 63
paper jams 41 color Estimated Ink Levels tab 26
paper types 4 printing iv
Printer Properties dialog box 4 color resolution 63 F
Color tab Factory Settings button 6
B Windows 3.1x 61 FCC statement 69
banners computer, controlling from 1 features iv
choosing paper for 64 Configuration tab 27 Features tab 6, 8
metric sizes 64 Customer Care 42 Windows 3.1x 60
minimum margins 65 customer support 42
printing 19 G
Best mode 63 D getting help, See help
print speed 63 DeskJet Toolbox
bi-directional cable iii accessing 24 H
binding Configuration tab 27 help iv
book 20 Estimated Ink Levels tab 26 customer 42
tablet 20 How Do I? tab 62 electronic iv
book binding 20 Printer Services tab 25 HP Customer Care 42–44
buttons Windows 3.1x 62 information sources iv
Apply 6 dialog boxes on the printer iv
Cancel 1, 6 HP Printer Properties 5 right-click iv
Factory Settings 6 dimensions 63 technical support 42
Help 6 door, rear access 41 web sites and user forums iv
OK 6 DOS, printing iv, 59 high resolution printing
Power 1 dpi 2400 x 1200 dpi 7, 38, 63
Resume 1, 40 2400 x 1200 printing 7, 38, 63 PhotoREt 7, 38, 63
PhotoREt 7, 38, 63 How Do I? tab 62
C Draft mode 63 HP Customer Care 42–44
cables print speed 63 HP JetDirect External Print Server iv
connecting 37, 67 drivers 42
parallel iii duty cycle 63
recommended iii
USB iii
71
I N Power
I/O interface 63 noise button 63
icons, print cartridge status 30 emissions 64 consumption 63
IN tray 2 printer 5 cord iii
capacity of 64 Normal mode 63 light 63
ink print speed 63 power adapter iii
drying cycle 4 previewer 8
Estimated Ink Levels tab 26 O print cartridge status 29
streaking 33 online support, web site iv icons 30
installing operating environment 63 Print Cartridge Status light 63
Automatic Two-Sided Printing ordering print cartridges
module 3 parts and accessories 48 cleaning 33, 34
parallel port software 53 OUT tray 2, 64 damage from refilling 36
USB cable 56, 67 light 32
USB software 55, 56
P problems 32, 33
paper recommended temperatures
J metric sizes 64 33
jams, See paper jams minimum margins, by type 65 replacement 31
size 64 status 29
L specifications 64 status light 1
labels weight of 64 storing 33
and paper jams 40 paper guides 2 using 33
choosing types to use 64 paper jams 37, 40 print margins 65
printing 14 recovering from 40 print modes
LED indicator statement 69 paper sizes 2400 x 1200 dpi 63
lights and minimum margins 65 Best 63
Online 1 by paper type 64 Draft 63
Print Cartridge Status 1, 29, 32 paper trays Normal 63
Resume 1 capacity iv, 64 print problems 33
envelope slot 2 print quality iv
M IN tray 2 2400 x 1200 dpi 7
maintenance OUT tray 2 and USB daisy chain 68
print cartridges 29 positions 2 cleaning print cartridges 33
printer 4 paper type PhotoREt 7
manual two-sided printing 18 Automatic Two-Sided Printing using refilled print cartridges
margins 47 36
banners 65 paper types 10–23 print quality problems 33
minimums, by paper type 65 Automatic Two-Sided Printing print server iv
media 4 print settings 5
size 64 parallel cable setup 51 print speed
weight, recommended 64 parts 45 Best mode 63
metric paper sizes 64 Photo Paper Printing 7, 38, 63 Draft mode 63
modes photographs Normal mode 63
2400 x 1200 dpi 63 printing 14 specifications 63
Best 63 PhotoREt iv, 7, 38, 63 print technology 63
Draft 63 posters
Normal 63 printing 18, 19
printing speeds 63
72
printer posters 18, 19 Setup tab 6, 7

accessories iii quality 33 Windows 3.1x 60
cleaning 4 single envelope 10 single envelope slot 2
components iii types of media 10–23 size, media 64
connections 37 printing problems 33, 37 software
controlling 1 problems HP JetDirect External Print
dimensions 63 error writing to USB port 68 Servers iv
driver updates 42 ink streaks 33 installing parallel port 53
drivers 42 installing printer software 37 installing Windows 3.1x 53
list of parts iii LPT1 error 68 locating 5
maintenance 4 paper jams 40 print settings 5
noise 5, 64 print cartridges 33 USB installation 55
package contents iii printing 37 Windows printer drivers 42
paper trays 64 setup 37 software compatibility 63
print settings 5 USB 58, 67, 68 specifications 63
rear access door 3 using refilledprint cartridges 36 speed, printing 63
recommended cables iii status, Print Cartridge Status light 1
setting up iii Q stuck paper, See paper jams
software 42 quality iv supplies 45
software updates 42 printing 33 system requirements 66
specifications 63
weight 63
R T
Printer Properties dialog box rear access door 3, 41 tablet binding 20
Automatic Two-Sided Printing recycle 1 tabs
4 regulatory notices 69 Advanced 6
Windows 3.1x 59 release notes iv, 62 Configuration 27
Windows 95/98 5 requirements, system 66 Estimated Ink Levels 26
Printer Services tab 25 resolution Features 6, 8
cleaning print cartridges 33 2400 x 1200 dpi 7 How Do I? 62
printer software black 63 Printer Services 25, 33
downloading 42 color 63 Setup 6, 7
updates iv, 42 PhotoREt 7 technical support 42
printing True Type Text 63 Toolbox, DeskJet 24, 62
2400 x 1200 dpi 7 Resume button 40, 63 transfers, printing 22
banners 19 Resume light 63 trays
cards 12 envelope slot 2
S IN tray 2, 64
in DOS 59
Services tab 25 OUT tray 2, 64
in Windows 3.1x 59
Windows 3.1x 61 troubleshooting 37
increasing speed over USB 68
setting up printer iii USB installation 67
iron-on transfers 22
setup True Type Text resolution 63
labels 14
additional information 37 two-sided printing, See Automatic
multiple envelopes 10
problems 37 Two-Sided Printing
over a network iii
USB cable 54
photographs 14
PhotoREt 7
73
U
Universal Serial Bus, See USB
updates for software 42
USB
cable setup 54
communications enabled or not
67
enabling port 67
host controller 67
hubs 67
increasing speed 68
installation 67
installation screen 68
installing software 56
port 68
problems 58, 67, 68
root hub 67
W
warranty
extensions 44
statement 70
web sites iv
weight
paper 64
printer 63
recommended media 64
Windows
3.1x 53, 59
compatibility 66
obtaining printer drivers 42
software updates 42
Windows 95, 98, NT
toolbox 24
74
Plastic parts: All major plastics and plastic parts

Environmental are marked according to international standards.
All plastic parts used in the printer housing and
Statement chassis are technically recyclable and all use a
single polymer.
Hewlett-Packard continuously improves the design
processes of HP DeskJet printers to minimize the Product Longevity: To ensure the longevity of
your DeskJet Printer, HP provides the following:
negative impact on the office environment and on
the communities where printers are manufactured, • Extended Warranty - HP SupportPack provides
shipped, and used. Hewlett-Packard has also coverage for the HP hardware and product and
developed processes to minimize the negative all HP supplied internal components. HP
impact of the disposal of the printer at the end of SupportPack must be purchased by the customer
printing life. within 30 days of purchase. Contact the nearest
HP dealer about this service.
Reduction and Elimination • Spare Parts and Consumables are available for
Paper Use: The printer’s automatic/manual two- five years after production has stopped.
sided printing capability reduces paper usage and • Product Take-back - To return this product and
the resulting demands on natural resources. This ink cartridges to HP at the end of its useful life,
printer is suited for the use of recycled papers call your local HP Sales or Service Office for
according to DIN 19 309. instructions.
Ozone: Ozone-depleting chemicals such as CFCs
have been eliminated from Hewlett-Packard Energy Consumption
manufacturing processes. This printer was designed with energy conservation
in mind. This printer averages 4 watts in stand-by
Recycling mode. Not only does this save natural resources,
Design for recycling has been incorporated into but it also saves money without affecting the high
this printer. The number of materials has been kept performance of this printer. This product qualifies
to a minimum while ensuring proper functionality for the ENERGY STAR Program (U.S. and Japan).
and reliability. Dissimilar materials have been ENERGY STAR is a voluntary program established
designed to separate easily. Fasteners and other to encourage the development of energy-efficient
connections are easy to locate, access, and remove office products. ENERGY STAR is a US registered
using common tools. High priority parts have been service mark of the US EPA. As an ENERGY STAR
designed to access quickly for efficient partner, Hewlett-Packard Company has determined
disassembly and repair. Plastic parts have been that this product meets ENERGY STAR Guidelines
primarily designed in no more than two colors to for energy efficiency.
enhance recycling options. A few small parts are
colored specifically to highlight customer access
points.
Printer Packaging: The packaging materials for
this printer have been selected to provide
maximum protection for the least cost possible,
while attempting to minimize environmental impact Energy consumption in off-mode: When the
and facilitate recycling. The rugged design of the printer is off, a minimal amount of energy is still
HP DeskJet printer assists in minimizing both being consumed. Energy consumption can be
packaging materials and damage rates. prevented by turning the printer power off, then
disconnecting the end of the printer power cord
from the electrical source.

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Chapter 1 Using Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2 Using and Caring for Your Print Cartridges . . . . . . . . . . . . . . . . 29

Chapter 3 Getting Help When Things Go Wrong . . . . . . . . . . . . . . . . . . . . . . 37

Chapter 4 Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Appendix A Setup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Appendix B Printing in Windows 3.1x and DOS . . . . . . . . . . . . . . . . . . . . . . . . . 59

Appendix D Frequently Asked Questions About USB

Special Features of Your HP DeskJet Printer

Finding More Information

For Windows 95, 98, and NT 4.0 Users

For Windows 2000 Professional Users

For Windows 3.1x Users

For DOS Users

1 Using Your Printer

Cancel Button – Press this button to

Print Cartridge Status Light – When lit,

Resume Button and Light – Whenever

1 Using Your Printer

You place paper and other media

Paper width guide

OUT Tray Single

1 Using Your Printer

Automatic Two-Sided Printing

Installing the Automatic Two-Sided Printing Module

3 Release the buttons.

1 Using Your Printer

Printing with the Automatic Two-Sided Printing Module

2 Go to the HP Printer Properties dialog box. See “Printer Software” on page 5

Basic Printer Maintenance

1 Using Your Printer

1 From your software program, select

1 Using Your Printer

Printer Properties Dialog Box Tabs

• Setup (see “Setup Tab” on page 7)

Printer Properties Dialog Box Buttons

1 Using Your Printer

Look here to see your

1 Using Your Printer

Choose: Look here to see your

Check here and choose:

Check here to see how your document

1 Using Your Printer

Check here to print in

Slide to adjust colors

1 Using Your Printer

Printing on Different Types of Paper and Media

Single envelope slot IN tray

Paper length guides

What do you want to print What you need to do

See next page

1 Using Your Printer

HP print settings to choose Guidelines to remember

1 Using Your Printer

Single envelope slot IN tray

Paper length guides

What do you want to print What you need to do

See next page