Customer Perception About Product & Services of Canara Bank
Customer Perception About Product & Services of Canara Bank
Customer Perception About Product & Services of Canara Bank
University of Mumbai
In Partial fulfillment
Of the requirement of
The Degree of
“Bachelor of Management
Studies”
Prof. Ambujam
Submitted By:-
Anmol A. Bansode
(Anmol A. Bansode)
Place: - Thane
Date:-
(Anmol A. Bansode)
• Banking in India
• Facts of banking in India
• Public Sector & Private Sector Banks
• Profile Of Canara Bank
• History Of Canara Bank
• Canara Bank Product / Services
• Financial Statement Of Canra Bank
• Objective Of Study
3 Research Methodologies 39-50
• Objective Of Research
• Descriptive Research
• Data Analysis
• SWOT Analysis
4 Findings , suggestions, limitations & conclusion 51-54
5 Appendix 55-57
6 Bibliography 58-59
CONTENT
HISTORY OF BANKING IN
INDIA
Without a sound and effective banking system in India it cannot have a healthy
economy. The banking system of India should not only be hassle free but it should be able
to meet new challenges posed by the technology and any other external and internal
factors.
For the past three decades India's banking system has several outstanding
achievements to its credit. The most striking is its extensive reach. It is no longer confined
to only metropolitans or cosmopolitans in India. In fact, Indian banking system has
reached even to the remote corners of the country. This is one of the main reasons of
India's growth process.
Not long ago, an account holder had to wait for hours at the bank counters for
getting a draft or for withdrawing his own money. Today, he has a choice. Gone are days
when the most
Efficient bank transferred money from one branch to other in two days. Now it is simple
as
Instant messaging or dial a pizza. Money has become the order of the day.
The first bank in India, though conservative, was established in 1786. From 1786
till today, the journey of Indian Banking System can be segregated into three distinct
phases. They areas mentioned below:-
• Early phase from 1786 to 1969 of Indian Banks.
• New phase of Indian Banking System with the advent of Indian Financial &
Banking
Sector Reforms after 1991.
To make this write-up more explanatory, I prefix the scenario as Phase I, Phase II
and Phase III.
Phase I
The General Bank of India was set up in the year 1786. Next came Bank of
Hindustan and Bengal Bank. The East India Company established Bank of Bengal (1809),
Bank of Bombay (1840) and Bank of Madras (1843) as independent units and called it
Presidency Banks.
These three banks were amalgamated in 1920 and Imperial Bank of India was
established which started as private shareholders banks, mostly Europeans shareholders.
During the first phase the growth was very slow and banks also experienced
periodic failures between 1913 and 1948. There were approximately 1100 banks, mostly
small. To streamline the functioning and activities of commercial banks, the Government
of India came up with The Banking Companies Act, 1949 which was later changed to
Banking Regulation Act 1949 as per amending Act of 1965 (Act No. 23 of 1965). Reserve
Bank of India was vested with
extensive powers for the supervision of banking in India as the Central Banking Authority.
During those day’s public has lesser confidence in the banks. As an aftermath
deposit
mobilization was slow. Abreast of it the savings bank facility provided by the Postal
department was comparatively safer. Moreover, funds were largely given to traders.
Phase II
Government took major steps in this Indian Banking Sector Reform after
independence.
In 1955, it nationalized Imperial Bank of India with extensive banking facilities on a large
scale
especially in rural and semi-urban areas. It formed State Bank of India to act as the
principal
agent of RBI and to handle banking transactions of the Union and State Governments all
over
the country.
Seven banks forming subsidiary of State Bank of India was nationalized in 1960
on 19th July,1969, major process of nationalization was carried out. It was the effort of the
then Prime
Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country was
nationalized.
Second phase of nationalization Indian Banking Sector Reform was carried out in
1980 with seven more banks. This step brought 80% of the banking segment in India
under Government ownership.
The following are the steps taken by the Government of India to Regulate Banking
Institutions in the Country:-
After the nationalization of banks, the branches of the public sector bank India rose
to
approximately 800% in deposits and advances took a huge jump by 11,000%.
Banking in the sunshine of Government ownership gave the public implicit faith
and immense confidence about the sustainability of these institutions.
Phase III
This phase has introduced many more products and facilities in the banking sector
in its
reforms measure. In 1991, under the chairmanship of M Narasimham, a committee was set
up
by his name which worked for the liberalization of banking practices.
The country is flooded with foreign banks and their ATM stations. Efforts are
being put to give a satisfactory service to customers. Phone banking and net banking is
introduced. The
entire system became more convenient and swift. Time is given more importance than
money.
The financial system of India has shown a great deal of resilience. It is sheltered
from any crisis triggered by any external macroeconomics shock as other East Asian
Countries
suffered. This is all due to a flexible exchange rate regime, the foreign reserves are high,
the
capital account is not yet fully convertible, and banks and their customers have limited
foreign exchange exposure.
The country’s middle class accounts for over 320 million People. In correlation
with the
growth of the economy, rising income levels, increased standard of living, and
affordability of
banking products are promising factors for continued expansion.
The Indian banking market is growing at an astonishing rate, with Assets expected
to reach US$1 trillion by 2010. An expanding economy, middle class, and technological
innovations are all contributing to this growth.
“Indian banking industry assets are expected to reach US$1 trillion by 2010 and
are poised to receive a greater infusion of foreign capital,” says Prathima Rajan, analyst in
Celent's banking group and author of the report. “The banking industry should focus on
having a small number of large players that can compete globally rather than having a
large number of fragmented players."
All these details and many more is discussed over here. The banks and its relation
with the customers, their mode of operation, the names of banks under different groups
and other such useful information’s are talked about.
One more section has been taken note of is the upcoming foreign banks in India.
The RBI has shown certain interest to involve more of foreign banks than the existing one
recently. This step has paved a way for few more foreign banks to start business in India.
The banking section will navigate through all the aspects of the Banking System in
India. It will discuss upon the matters with the birth of the banking concept in the country
to new players adding their names in the industry in coming few years.
The banker of all banks, Reserve Bank of India (RBI), the Indian Banks
Association (IBA) and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. has been
well defined under three separate heads with one page dedicated to each bank.
However, in the introduction part of the entire banking cosmos, the past has been
well
explained under three different heads namely:
The first deals with the history part since the dawn of banking system in India.
Government took major step in the 1969 to put the banking sector into systems and it
nationalized 14 private banks in the mentioned year. This has been elaborated in
Nationalization Banks in India. The last but not the least explains about the scheduled and
unscheduled banks in India. Section 42 (6) (a) of RBI Act 1934 lays down the condition of
scheduled commercial banks.
BANKS PUNCHLINES
“Service to grow, grow to service”
CANARA BANK
INDIAN BANK “Poised for higher growth”
SBI BANK “With you- all the way”
HDFC BANK “We understand your world”
HSBC BANK “The world’s local bank”
INDIAN OVERSEAS BANK “Good people to grow with”
DENA BANK “The trusted family bank”
CANARABANK “May I help you”
VIJAYA BANK “A friend you can bank with”
FEDERAL BANK “Your perfect banking partner”
IDBI “Plan ahead. Get ahead”
ORIENTAL BANK OF “Where every individual is committed”
COMMERCE
DHFL “The friendly housing loan
people”
The first bank in Northern India to get ISO 9002 certification Punjab and Sind Bank
for their selected branches.
The first Indian bank to have been started solely with Indian Punjab National Bank
Capital.
The first among the private sector banks in Kerala to become a South Indian Bank
scheduled bank in 1946 under the RBI Act.
India's oldest, largest and most successful commercial bank, State Bank of India
offering the widest possible range of domestic, international
and NRI products and services, through its vast network in
India and overseas.
India's second largest private sector bank and is now the The Federal Bank
largest. Limited
Scheduled commercial bank in India.
The first Indian bank to open a branch outside India in London Bank of India, founded
in 1946 and the first to open a branch in continental Europe at in 1906 in Mumbai
Paris in 1974.
The oldest Public Sector Bank in India having branches all Allahabad Bank
over India and serving the customers for the last 132 years.
The first Indian commercial bank which was wholly owned Central Bank of India
and managed by Indians.
Bank of India was founded in 1906 in Mumbai. It became the first Indian bank to
open a branch outside India in London in 1946 and the first to open a branch in continental
Europe at Paris in 1974.
Private banking in India was practiced since the beginning of banking system in
India. The first private bank in India to be set up in Private Sector Banks in India was
IndusInd Bank. It is one of the fastest growing Bank Private Sector Banks in India. IDBI
ranks the tenth largest development bank in the world as Private Banks in India and has
promoted world class institutions in India.
The first Private Bank in India to receive an in principle approval from the Reserve
Bank of India was Housing Development Finance Corporation Limited, to set up a bank in
the private sector banks in India as part of the RBI's liberalization of the Indian Banking
Industry. It was incorporated in August 1994 as HDFC Bank Limited with registered
office in Mumbai and commenced operations as Scheduled Commercial Bank in January
1995.
ING Vysya, yet another Private Bank of India was incorporated in the year 1930.
Bangalore has a pride of place for having the first branch inception in the year 1934. With
successive years of patronage and constantly setting new standards in banking, ING Vysya
Bank has many credits to its account.
• Bank of Punjab
• Bank of Rajasthan
• Catholic Syrian Bank
• Centurion Bank
• City Union Bank
• Dhanalakshmi Bank
• Development Credit Bank
• Federal Bank
• HDFC Bank
• ICICI Bank
• IDBI Bank
• IndusInd Bank
• ING Vysya Bank
• Jammu & Kashmir Bank
• Karnataka Bank
• Karur Vysya Bank
• Laxmi Vilas Bank
• South Indian Bank
• United Western Bank
Industry Banking
Financial services
Website Canarabank.com
Widely known for customer centricity, Canara Bank was founded by Shri
Ammembal Subba Rao Pai, a great visionary and philanthropist, in July 1906, at
Mangalore, then a small port in Karnataka. The Bank has gone through the various phases
of its growth trajectory over hundred years of its existence.
Not just in commercial banking, the Bank has also carved a distinctive mark, in
various corporate social responsibilities, namely, serving national priorities, promoting
rural
development, enhancing rural self-employment through several training institutes and
spearheading financial inclusion objective. Promoting an inclusive growth strategy,
which has been formed as the basic plank of national policy agenda today, is in fact
deeply rooted in the Bank's founding principles. "A good bank is not only the financial
heart of the community, but also one with an obligation of helping in every possible
manner to improve the economic conditions of the common people". These insightful
words of our founder continue to resonate even today in serving the society with a
purpose.
The growth story of Canara Bank in its first century was due, among others, to
the continued patronage of its valued customers, stakeholders, committed staff and
uncanny leadership ability demonstrated by its leaders at the helm of affairs. We strongly
believe that the next century is going to be equally rewarding and eventful not only in
service of the nation but also in helping the Bank emerge as a "Global Bank with Best
Practices". This justifiable belief is founded on strong fundamentals, customer centricity,
enlightened leadership and a family like work culture.
"A good bank is not only the financial heart of the community, but
also one with an obligation of helping in every possible manner to improve the economic
conditions of the common people" - A. Subba Rao Pai.
Founding Principles
Vision
To emerge as a ‘Best Practices Bank’ by pursuing global benchmarks in profitability,
operational efficiency, asset quality, risk management and expanding the global reach.
Mission
To provide quality banking services with enhanced customer orientation, higher value
creation for stakeholders and to continue as a responsive corporate social citizen by
effectively blending commercial pursuits with social banking.
As at March 2009, the total business of the Bank stood at Rs. 3,25,112 crore.
• First National Award, instituted by the Ministry of Micro, Small & Medium
Enterprises, Govt. of India for 'Excellence in Micro & Small Enterprises (MSE)
Lending' for 2006-07.
• 'Golden Peacock Award for Corporate Social Responsibility' for the year 2007.
Canara Bank is the first PSB to receive the award since its institution in the year
1991.
• Excellence in the field of Khadi & Village Industries in South Zone for the year
2006-07, instituted by Khadi & Village Industries Commission, Ministry of
Micro, Small & Medium Enterprises, Government of India.
• Conferred 'First Rank' in India's Best Banks awards under the category 'Strength
and Soundness' for 2006-07 by a survey conducted by Ernst & Young.
• Best
Corporate Social Responsibility Practice Award, instituted by BSE,
NASSCOM and Times Foundation.
Canara bank has a wide array of network opened in the country to help
people in banking. As at December 2007 bank has network of 2641 branches
spread all over India. Bank has over 1900 ATMs, covering 680 centers, over 1100
branches providing Internet and Mobile Banking (IMB) services and more than
1833 branches offering 'Anywhere Banking' services. Now more than 1693
branches of the Bank offer advanced payment and settlement system under Real
Time Gross Settlement (RTGS) and National Electronic Funds Transfer (NEFT).
Institution Information
Head Office
Canara Bank
112, J C Road
BANGALORE
Bangalore - 560 002
Karnataka,
India.
Website
http://www.canarabank.com
No. of branches
2641
No. of ATMs
1900
FACILITIES:
1. Withdrawal of cash
2. Remittance of cash
3. Transfer of funds
4. Balance enquiry
5. Issue of mini statement
6. Depositing local cheques for collection
7. Purchase of Demand draft
2. Depositing of local checks for collection and crediting to the respective account
at any Anywhere Banking branch.
ELIGIBILITY:
FEATURES:
Access information about your account right from your home, office or from
anywhere over telephone, a round the clock teller answering the enquiries from anywhere
presenting voice information at any time.
· Balance in the account including clear balance. Last five transactions in the
account.
· Request for check book. Request for pass sheet.
· Change in pass word. Fax on demand.
Note: The facility is password protected to ensure secrecy. Ask your Branch Manager
for details and enroll today itself the service 'is absolutely lice of cost
Personal Banking:
Credit Cards:
Cancard visa classic
Cancard visa corporate
Cancard MasterCard
Cancard visa international gold
Deposits:
· Savings Bank Account
· Current Account
Term Deposits:
- Fixed Deposits
- Kamadhenu Deposits
- Recurring Deposits
- Can flexi Deposits
NRI:
- NRE (Non Resident External Rupee Account)
- NRO (Non Resident Ordinary Account)
- FCNR (Foreign Currency Non Resident Accounts -Banks) - RFC Deposits
Internet Banking
Fixed/floating
Flexibility in pre-payment of
Loan
Counselling on Real-estate
Markets
Canara Bank offers a credit card named CANCARD that provides both
convenience and quality services to the cardholders. It is a widely accepted card under the
principal membership of Visa International and Master card International. The bank offers
free insurance cover under the card.
The bank has set a liberal credit limit of minimum gross income of Rs 60,000
per annum to avail the card.There is no maximum amount for accumulation and you earn
bonus points on using the card.
a. CANCARD VISA CLASSIC :-
a) SAVING ACCOUNTS:-
Canara Bank savings account can be opened singly / jointly, as minor
account, by non-corporate bodies, societies, associations, etc. The minimum balance
required to open an account is Rs 500/- without cheque book and Rs 1000/- with cheque
book in Metro/Urban whereas in Semi-urban/Rural Branches the account can be opened
with Rs.100/- without cheque book and Rs 500/- with cheque book. You have to fulfil
documentation criteria laid down by the bank for opening an account. Bank gives an
interest which is compounded half-yearly on the minimum balance in the account between
the10th and the last day of the month.
i. Highlights :-
Minimum AQB
(Average Quarterly
Balance) Metro/Urban - Rs.500/- without cheque book &
Rs.1000/- with cheque book Semi-urban/Rural
Branches - Rs.100/- without cheque book &
Rs.500/- with cheque book.
• An SB product designed for the common man to provide a basic banking facility as
part of the financial inclusion objective of RBI.
• MINIMUM DEPOSIT The account can be maintained even with zero balance.
• WITHDRAWAL/DEPOSIT:
1. Permitted through withdrawal order form, cheque and ATM cum Debit Card
4. TDS- Exempted.
i. Highlights :-
Minimum AQB
(Average Quarterly
Balance) Initial Balance Minimum Rs. 1,00,000/-
Minimum average monthly balance of
Rs.1,00,000/-
d) Fixed Deposits :-
Canara bank helps you in planning to own a home or you want to build your home / buy a
flat. You name it and bank has offer for you whether you want to construct a new house or
you want to do additions in your existing house. Moreover you can take loan for
renovation of your house /flat, etc. Salaried individual, self-employed persons, running
your own business, etc, anyone can take home loan by fulfilling certain criteria for the
entitlement and the documentation formalities for the loan. Even NRIs can apply for home
loan.
Highlights
.
b. Personal Loans :-
Canara bank has a range of personal loan to help you meeting the cost of various personal
needs. The various categories of personal loan are Can Mahila exclusive scheme for
women, Doctors’ Choice designed for medical practitioners to help them in meeting their
professional needs, Can Cash (Loan against Shares) you can take instant cash against
shares/ debentures / bonds / units, Can Budget loan scheme for the benefit of employees of
Corporates, PSUs, Government Departments, Institutions, etc., Can Pension loan scheme
for senior citizens, Teachers loan to meet their needs, Swarna loan (Gold loan) loan
against gold jewellery / ornaments, Can Rent loan for owners of the property to meet their
business needs and / or genuine personal needs, against rents receivable, Can Take loan
for professionals working in reputed information technology and biotechnology
companies, Home improvement loan for furnishing house / flat with household furniture
items, air conditioners, etc.
Highlights
Canara bank offers education loan under Vidyasagar to needy and meritorious Indian
students. High school students can also avail education loan. Loan can be taken for job
oriented courses at degree level and advanced studies for post –graduation for study in
abroad.
Highlights
Loan Purpose Loans are also provided Loans are provided for
for studying abroad for studying abroad for job
job oriented courses at oriented courses at degree
degree level and level and advanced
dvanced studies in all studies in all areas for
areas for post-graduation. post-graduation.
d. Car Loans :-
Canara Bank offers loan to buy your own luxury car. The bank provides loan
upto 90% of the on road price and there is no ceiling on the maximum loan amount. For
used cars, which are not older than 5 years, bank finance 75% of the agreed price or 75%
of the value of the car, as assessed by an automobile engineer or Rs.6 lakh whichever is
lower.
Highlights
Canara Bank entered fore arena in 1953 with the opening of its first Foreign
Exchange Department in Mumbai Today Canara Bank the 4th largest Bank in India
catering to the cross border trade & remittances and financing of foreign trade.
The Bank not only finance at customers option in foreign currency at pre
-shipment and post- shipment stages at LIB OR related rates but also finance the import
leg in foreign currency where imported inputs are required for exp0l1s.
The Bank has the expertise in handling project exports of goods and services.
The Bank has an excellent worldwide correspondent relationship and have the
capability to handle any export, import, remittance and related transactions anywhere in
the world and in any currency.
Non fund based transactions like adding confirmations to LC, issuing inward and
outward Bid bonds & guarantees, establishing LCs for import into India, arranging
buyer's credit at attractive terms etc. are our forte. Canara Bank has a branch in London
and holly owned subside in Hong Kong. We have a joint venture with SBI at Moscow
under the name Commercial Bank of India LLC. We have recently opened a
Representative Office at Shanghai, People Republic of china. They are engaged in Trade
finance and have expertise on the Indian market scenario.
The Bank also manages 2 Exchange houses in the Gulf and arrangement with 20
Exchange Houses and 18 Banks for drawing on DD’s from Gulf Countries on our select
branches thought out India. The Bank has 5 fore dealing rooms located in Mumbai, New
Delhi, Calcutta, Chennai and Bangalore in India. We provide a whole range of services
and products like purchases and sale of 7 world currencies forward booking and other fore
hedging instrument like currency swaps.
Meaning:- profit and loss account is one of the essential document which shows the
summary of revenues, expenses and net income of the firm during the particular financial
period.
Ratio Analysis:
Ratios are classified into four parts like:-
1. Liquidity ratios
2. Activity ratios
3. leverage ratios
1. Research Objectives
• Top mind awareness of consumers for banks offering various retail
products.
• Factors influencing their purchase decision.
• To study the comparative influence of various mediums of advertisements in
creating
Awareness amongst the consumers.
• T o find the immediate competitors in the minds of consumer for every retail
product.
2. Sample Size
A random sample of 50 were administered with the questionnaire and
responses collected.
3. Research Area
The research was carried out at Mulund, Thane and Navi Mumbai regions in
Mumbai.
Sampling Procedure
This refers to the procedure by which the respondents should be chosen. In order
to obtain a representative sample, a probability sample of the population was drawn.
Probability sampling can be of the following types:-
- Simple random sample
Formation of questionnaire
Quite often the questionnaire is considered as the heart of a survey operation.
Hence it should be carefully constructed. In the words of good and Hatt, "In general,
the word questionnaire refers to a device for securing answers to questions by using a
form which the respondent fills in himself."
All the questions in a questionnaire are framed with a specific objective in mind
and are placed in logical, sequential order. The questionnaire framed for the purpose of
the study consists of a limited number of questions placed in a logical order. The
questions were framed keeping in mind the educational and social background of the
companies dealers. The questions were both open and closed ended as well as multiple
choices.
4. Data Collection Tools
5. Sources of Data
Secondary Sources: Data was collected from the various websites from the
internet as well as magazine and book.
2. PRESENTATION OF DATA
After the data has been properly organized, it is ready for presentation. There
are
different modes of presentation like tables, charts etc. The main objectives of
presentation are to put collected data into an easy readable form.
3. ANALYSIS OF DATA
After organizing and presenting the data, the researchers then have to proceed
towards conclusion by logical inferences. The raw data is then analyzed:
· By bringing raw data to measured data.
· Summarizing the data.
4. INTERPRETATION OF DATA
Interpretation means to bring out meaning of data or to convert more data into
information. From the analysis of data the various conclusions are find out on the basis
of logical inferences.
5. CLASSIFICATION OF DATA
If refers to the process of arranging data into homogenous classes. Subsequent
to the collection of data, the results were sorted out and arranged in different categories
like Graph, Table etc.
During the survey it was found out that the 43% of the customers are interested
in saving a/c as it has a lucrative activity these days and 37 % in Canara saral saving
a/c. Only few of the customers were interested in SB Gold scheme, fixed deposit a/c &
current a/c.
Interpretation:
Interpretation:
In this survey 35% of customer availed home loan. Also 25% of customer can
availed car loan & 16% for educational loan, this because of this three are major chunk
of retail product. So, rest 15% can availed personal & 9% for other product availed by
customer.
Customer perception about services provide by Canara bank Page 46
W hat ty pe of c re di t ca rd u si ng f rom th is?
Interpretation:
71% of the customers are use Cancard visa classic, because it gives no interest
and no financial charge facility. 15% of customer can use Canard visa corporate, 10%
can prefer Cancard MasterCard and only 4% can prefer Cancard visa international
gold .
Interpretation:
35% of customer can awareness the product through television & 27% can aware
through newspaper and magazines & 18%can aware through radio. So this both
can give more information about product to customer. Also 17% can aware
through word of mouth & rest 3% through billboards / hoardings.
In this survey 69% of customer can satisfied with Canara bank services because
of Canara can provide core services. Also 20% of customer cannot satisfied with
services & rest, 11% cannot decide anything.
The above data can shows that above 25 can say yes, they say that Canara bank
can provide better facility than other bank. Also 15 can say no & below 0 cannot say.
• Retail banking supermarket with the • Efforts are concentrated more towards
ability to cross-sell entire range of credit the urban consumers thus ignoring the rural
products. counterpart.
• Innovative products • Number and spread of branches is very
• Technological superiority low as compared to PSU banks.
Excessive focus on non-branch distribution
• Wide distribution
channel reducing the scope of personal
• High top of mind awareness due interaction needed for the sale of retail
to aggressive advertising products
• Strong Credit controls
• High Customer Service Standards
• Economies of scale through
growing volumes.
• 24x7 service levels
OPPORTUNITY THREAT
Findings
1. It was found from the study that bank believes in quality service rather than quantity
of
Service.
2. The officials employed are very much enthusiastic about their job.
Customer perception about services provide by Canara bank Page 53
3. The officials try to make best relation with the customers.
Suggestions
• Extend Internet Banking to more branches and enable more transactions at ATMs
• youngsters at counters
Limitations
1. The study restricted to only one branch.
2. The time constraint was a limiting factor, as more time required carrying out study
on other aspects of the topic.
3. Due to secrecy it is difficult obtain actual facts and figures of advances of branches.
Conclusion
Questionnaire
SAVING ACCOUNT
a) HOUSING LOAN
b) CAR LOAN
c) EDUCATION LOAN
d) PERSONAL LOAN
c) CANCARD MASTERCARD
a) TELEVISION
b) NEWSPAPERS & MAGAZINES
c) RADIO
d) WORD OF MOUTH
e) BILLBOARDS/HOARDINGS
a) Yes
b) No
c) Can’t say
Reason why................................
a) Yes
b) No
c) Can`t Say
2. www.rbi.org
3. Economic times
4. www.canarabank.com
6. www.moneycontrol.com