Emotion Vs Logic
Emotion Vs Logic
Emotion Vs Logic
Yes, this is really, actually true. Engineers, accountants, executives, attorneys, housewives, and
ministers – PhD’s, delivery truck drivers and farmers – and butchers, bakers and candlestick
makers – We all fundamentally make all of our decisions based onemotion,not logic. Logic
supports our emotions and is used to justify our decisions after we have made them. Logic plays
a part, but emotion is the core ingredient.
Show me a product that people have little emotion for and I’ll show you a product that’s hard to
sell or has very thin profit margins. Show me an ad or brochure that doesn’t provoke any
emotion, and I can guarantee you that it doesn’t work.
Some people think emotion has no place in business-to-business marketing. Those people are
absolutely 100% totally dead wrong. You can use them to write instruction manuals and
employee handbooks, but keep them out of your sales and marketing department. This sort of
thinking is exactly why most business-to-business marketing is so dull.
The greatest sin in marketing is beingboring.The world is a busy, cluttered place with
advertisements and messageseverywhere. If your message is boring, you don’t stand a chance. If
you can’t think of anything exciting about your product, then get a different product. But don’t
be boring.
All great leaders and managers, all great marketers, all great teachers and all great product
designers learn how to harmonize with the emotions of the people they work with and turn them
on and off at will. This of all things is the greatest and most profitable art form in marketing, and
always will be.
In my system there are dozens of examples of advertising and sales messages that are
professional, believable and credible, yet illustrate the incredible power of emotional marketing.