Durand T Capers Resume Weebl

Durand T.
Capers
(937) 536-1173 | durand.capers@gmail.com
Education
Masters of Education: Student Affairs in Higher Education
Wright State University
Bachelor of Science: Sports Science
Associates of Science: Exercise Science
Sinclair Community College
Apr 2016
Dec 2013
Mar 2012
Summary
Experienced advisor and award-winning customer service representative focused on student success, particularly
working with At Risk students. Familiar and competent with university systems such as Banner, DARS, and
Early Alert Systems. Proven leader and innovator ready to take responsibility for getting results in pursuit of your
mission.
Relevant Experience
Academic Advisor in Athletics (Graduate Assistantship)
Jan 2015 Present
o Provide academic requirement counseling for students, and resources for all At-risk students to
successfully complete their educational goals
o Update student databases as required according the universitys policies
Used Banner for coding, full time holds, admission requirements, and demographic
information
Review DARs with student athletes to ensure they are fulfilling required classes to stay on
track with their academic progress
Track and perform statistical analysis on the responses of early alert to identify faculty
participation and athlete progress
Partner with students with alerts to get them back on track
Develop study plans to improve and maintain grades
o Transcribe transcripts for prospective freshmen and transfer student athletes
o Serve as a mentor to 6 student athletes
o Submit required documentation for assistance for failing students
o Assist financially challenged personnel find resources
o Manage Study Tables
Fraternity and Sorority Life Assistant to the Director (Internship)

May 2015 Aug 2015
o Researched founding principles of the National Pan-Hellenic Council
o Benchmarked standards of student organizations at Institutions in Ohio relative to NPHCs
o Created surveys to be conducted during welcome week to gauge students thoughts and feelings on
NPHC organizations
o Communicated with district and regional presidents of NPHC organizations to gain standards on their
member intake process and their nation standards
o Prepared Take Flight folders for advisors with students information and signed paperwork
Created and maintained Take Flight Facebook group
Senior Customer Care Specialist: (Store Relations) Corporate L Brands

Victoria Secret Direct
Sep 2014 Present
o Provide liaison support for customers to district and regional managers resolving brand complaints
o Educate customers of store policies
o Communicate internal recommendations to the organization using the prescribed documentation and
processes
o Outperformed a team of 12 Specialists, demonstrating excellent customer service and resulting in
winning the Victoria Secret Customer Service Award
Durand T. Capers
Athletic Director
Boys & Girls Club of America
Sep 2012 Apr 2014
o Organized a life-skills training program for inner city youth in the Dayton, Ohio area
o Implemented and conducted programming within the standards of Triple Play function of Boys &
Girls Club of America
Set objectives, goals, tracked participation, and measured outcomes
o Improved conflict resolution within programming areas
o Administered Olympic Day and implemented Global Youth Service Day
o Recruited and mentored teens for athletics teams, and other enhancement programs
Student Ambassador
Sinclair Community College: Admissions Department
Feb 2008 Nov 2011
o Provided enrollment information to perspective students
o Provided indoctrination for newly reporting undergraduates
o Collaborated with other departments to improve the overall college experience and success
o Led students through the financial aid process
o Revamped the campus tour to make it more adaptable to student
Volunteering/Leadership
Student Activities
Sinclair Community College
o Planned yearly Spring Fling, Valentines Day, and Welcome Week events
o Assisted with event set up and deconstruction
o Filled in as Campus Mascot
o Organized a Poetry/Spoken Word Club
Fulfilled role of President
Attained 250 Members
150 were active
Collaborated with other clubs to implement service programs
Awarded as a student organization for:
Most active members
Most events
o Voted Best Events
Most Community Service Hours
o Voted Best Club to Partner with
Aug 2008 Mar 2012

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Durand T.

Fraternity and Sorority Life Assistant to the Director (Internship)

Senior Customer Care Specialist: (Store Relations) Corporate L Brands

Aug 2008 Mar 2012

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