Case 9 Coyote Community College
Case 9 Coyote Community College
Case 9 Coyote Community College
DecisionScienceandInnovationDepartment
DeLaSalleUniversity
InPartialFulfillmentofTheRequirementsin:
QUALMAN
CoyoteCollegeCommunity
Submittedto:
Mr.WillyCuason
Submittedby:
Chu,Joanne
Guiveses,Michelle
Hong,Sungwon
Tan,Reza
Yang,Mark
Submittedon:
November,2015
TableofContents
SummaryofFindings
BackgroundInformation
ProblemStatement
AnalysisofAlternatives
DetailedRecommendation
AnswerstoCaseQuestions
Learnings
I.
SummaryofFindings
CoyoteCommunityCollegeoffersthreemainprogramideas:GeneralEducation,
Workforce Development, and Community Education and Outreach. Theseeducational
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II.
BackgroundInformation
ProblemStatement
Funder/FinancialPerspective
Student/ParticipantPerspective
InternalProcessPerspective
InnovationandResourcePerspective
IV.
AnalysisofAlternatives
A. DoNothing
Coyote college is already set in terms ofqualifications. They are already
accreditedin the NorthCentral Association of Collegesand School (NCACS)as
wellas comply to thefederal,stateandlocalregulations.Achangeinthecollege
might call for a reassessment of the federal, state and local regulations. The
college might also experience difficulties in adjusting and coping with new
changes thatmightdisruptnormalactivitiesofthecollege.Thegroupsuggeststo
do nothing since they are already providing a good education and learning
environment.
B. Requirefulltimefacultytohaveamastersdegreeorhigher
Asstated inthe case, Coyoteemployes 280 full timefaculty.Fiftypercent
of which hold a masters degree, 40 percent hold doctoral degrees, and 10
percent hold bachelors degree. Ten percent of 280 is is 28, which isrelatively
small. Our group suggests that one alternative is to require full time faculty to
hold at least a masters degree. This in return will increase the quality of
education.Although attaining a highereducation does notnecessarilymeanthat
heis better inteaching,itdoes howeverincreasetheprofessorsknowledgeand
competency.
C. ISO9001Certification/Higherlearningaccreditation
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DetailedRecommendation
VI.
AnswerstoCaseQuestions
Thesecouldbemeasuredby
Funder/ Financial Perspective maintainthe statefund,Increase thetotalfundingin
tuitionfees,Increase donationsto the foundation,IncreasegrantfundingasCoyote
isa publiccollegemeaningthatthestateofNewMexicoistheonefundingthem,hence
creating a balanced scorecard and putting a measure on the state funds would be
sufficientknowledgeinthefinancialperspective.
Student / Participant Perspective Increase enrollment of students, Increase the
values and the coursesoffered,Increasethecourseofferings,Increasethequalityof
programs offered as students are the primarycustomersof the educational institution
hence the simple details such as the enrollment and the value and quality of the
programsdefineshowmuchthestudentslearnandappreciatetheireducation
Internal Process Perspective Increase the development and design of high impact
programs, Increase the instructional effectiveness, Increase the effectiveness of
student services, Increaseaccess totheprogramsfortheinternalprocessasmostof
the educational institutions processesaredone within the organization, hencekeeping
track of the measurements such as programs and services will be optimal for the
balancescorecards.
Innovation and Resource Perspective Increase faculty/staff retention, Increase
percentage of the skilled faculty members, Increase percentage of faculty members
who contribute to the productivity,technology astechnological strategiesareutilized
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VII.
Learnings
Thegrouphaslearnedtechnologythesedaystakesanimportantroleinnotonly
businessesbutanyotherindustryaswell,whetheritbeHRM,communitydevelopment,
orinthissituationeducation,technologyhastrulytakenitstollintobeinganecessityfor
anyorganization.Thetrendinusingtechnologytohelpandaidintheeducational
industryhassignifiedhowusefulitcanbe,whatusedtorequirestudentsphysically
goingtoclassroomscannowlearninthecomfortsoftheirhomes.
Thegroupalsolearnedthatbecauseofthistrend,companiesmustformulate
technologicalstrategies.Utilizingtechnologyisonlyoneaspectofthetrend,making
longtermstrategyandgoalswithtechnologyisadifferententityitself,andwithboth
combined,thecompanymaybegiventheadvantageofkeepinguptodatewiththe
latesttrendsintechnologiesaswellaskeepingitsprocessesandfuturegoalsoriented
totechnology.Thetrendofutilizingtechnologywillonlycontinuetogrowaswellas
continuetobeingcomplexhenceplanningandstrategizingwithitisrecipeforsuccess
inthistechnologydrivengeneration.
Lastly,thegrouplearnedtheimportanceofthecommonvision,mission,and
valuesoftheorganizationinmakingtheorganizationcontinuallygrow.Asstatedinthe
caseCoyoteCommunityCollegewasdepletingandunderperformingforquitesome
time,butwhentheypracticedqualityprinciples,whereinallemployeesandmembersof
theorganizationmustbegearedandworkingtowardsthesamegoalforthepurposeof
drivingtheorganizationforward.WiththisCoyoteCommunityCollegeeven
implementedLEARN,athreepointphilosophyoftheeducationalinstitutionthathas
helpedthembenchmarktheirstandardsandperformwithbasisandpurpose.