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    Why You Went On The Trip What You Did Not Like About It What You Suggest The Company Do To Improve Their Service For Future Visitors

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    Hojatollah Izadi
    I went on a sightseeing trip with Gordon Travel to better educate myself about Eastern Europe. The hotel and meals were acceptable, but the tour guide was ill-prepared and unable to speak the local language. He seemed unsure of facts and locations. To improve future tours, the company should provide English-speaking local guides who are familiar with the culture and history.

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    Why You Went On The Trip What You Did Not Like About It What You Suggest The Company Do To Improve Their Service For Future Visitors

    Uploaded by

    Hojatollah Izadi
    65 views1 page
    I went on a sightseeing trip with Gordon Travel to better educate myself about Eastern Europe. The hotel and meals were acceptable, but the tour guide was ill-prepared and unable to speak the local language. He seemed unsure of facts and locations. To improve future tours, the company should provide English-speaking local guides who are familiar with the culture and history.

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    Letter 8

    Original Title

    Letter 8

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    I went on a sightseeing trip with Gordon Travel to better educate myself about Eastern Europe. The hotel and meals were acceptable, but the tour guide was ill-prepared and unable to speak the local language. He seemed unsure of facts and locations. To improve future tours, the company should provide English-speaking local guides who are familiar with the culture and history.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    65 views1 page

    Why You Went On The Trip What You Did Not Like About It What You Suggest The Company Do To Improve Their Service For Future Visitors

    Uploaded by

    Hojatollah Izadi
    I went on a sightseeing trip with Gordon Travel to better educate myself about Eastern Europe. The hotel and meals were acceptable, but the tour guide was ill-prepared and unable to speak the local language. He seemed unsure of facts and locations. To improve future tours, the company should provide English-speaking local guides who are familiar with the culture and history.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    You went on a sightseeing trip with a tour company but did not like it.

    Write a
    letter to the company manager to complain. In your letter include:
    why you went on the trip
    what you did not like about it
    what you suggest the company do to improve their service for future
    visitors
    To the manager of Gordon Travel,
    I am writing this letter to you to bring to your attention a few shortcomings in
    the service you provide.
    Last week, I traveled to Kiev as part of your Eastern Europe Journey program in
    an effort to better educate myself about this region of the world. Although the
    hotel and meals were fine, the tour guide on our bus was less than adequate.
    He seemed ill-prepared for the tour and kept forgetting facts and the names of
    the locations we were visiting. To be honest, he seemed so unsure of himself
    when speaking to our group that I have the feeling he had never been to Kiev
    before. In addition to this, although he was able to speak broken Russian, it was
    evident he could not speak any Ukrainian. This of course made the tourists
    aboard our bus even more skeptical of the facts he was sharing regarding
    Ukrainian linguistic history.
    I hope you use my feedback constructively to improve the quality of your tour
    for future visitors to the Ukraine. Ensuring your patrons receive an Englishspeaking Ukrainian native as a tour guide would be a good start.
    Good luck.
    Izadi

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