Customer Satisfaction Questionnaire
Customer Satisfaction Questionnaire
Customer Satisfaction Questionnaire
1. Name
2. Age
3. Sex
Male
Female
4. Marital Status
Married
Single
5. Occupation
Student
Employee
Business
Farmer
Professional
6. The purchase is done for
Own Use
Gifting
Others
Crockery
Grocery
Electronics
14. How do you rate the products and did they meet your needs and
expectations regarding quality and performance?
Excellent
Good
Satisfactory
Poor
Very Poor
15. Are you satisfied with the purchase you made?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
16. Are you satisfied with the service you received?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
17. Are you satisfied with salesman attitude towards your purchase?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
18. Are you satisfied with after sales service?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
19. Mode of Payment
Debit card
Credit card
Cash
Others
20. Are you satisfied with discount card given by the firm?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
21. Are you satisfied with parking facility?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
23. Will you recommend Wellmart firm to your friends and relatives?
Yes
No
No Comment
24. Are you satisfied with the firm overall?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied