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    Rooms Division Management and Control System Course Outline

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    Jinky April Macatulad
    1. This course presents an understanding of controls in the rooms division of hotels, including front office operations and housekeeping. 2. Students will learn how to apply control mechanisms in the front office to prevent loss, and will understand housekeeping functions like laundry. 3. Evaluation tools include quizzes, recitations, and a midterm and final exam to ensure students meet the minimum 85% competence level.

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    Rooms Division Management and Control System Course Outline

    Uploaded by

    Jinky April Macatulad
    8K views3 pages
    1. This course presents an understanding of controls in the rooms division of hotels, including front office operations and housekeeping. 2. Students will learn how to apply control mechanisms in the front office to prevent loss, and will understand housekeeping functions like laundry. 3. Evaluation tools include quizzes, recitations, and a midterm and final exam to ensure students meet the minimum 85% competence level.

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    syllabus

    Original Title

    Rooms Division Management and Control System Course Outline (1)

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    1. This course presents an understanding of controls in the rooms division of hotels, including front office operations and housekeeping. 2. Students will learn how to apply control mechanisms in the front office to prevent loss, and will understand housekeeping functions like laundry. 3. Evaluation tools include quizzes, recitations, and a midterm and final exam to ensure students meet the minimum 85% competence level.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    8K views3 pages

    Rooms Division Management and Control System Course Outline

    Uploaded by

    Jinky April Macatulad
    1. This course presents an understanding of controls in the rooms division of hotels, including front office operations and housekeeping. 2. Students will learn how to apply control mechanisms in the front office to prevent loss, and will understand housekeeping functions like laundry. 3. Evaluation tools include quizzes, recitations, and a midterm and final exam to ensure students meet the minimum 85% competence level.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
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    The key takeaways from the document are that the course covers supervision in room division, housekeeping operations, front office operations, night audits, and linen and laundry operations. It aims to teach students about management systems and controls in rooms division.

    The main topics covered in the course include housekeeping organization and duties, sanitation, safety and security measures, monitoring productivity and quality of work, housekeeping inventories, linen and laundry operations, front office controls like guest registration and folios, and night audit processing.

    The general objectives of the course are to understand management systems and controls in rooms division, and apply control mechanisms in the front office to prevent loss of hotel assets. The specific objectives cover areas like supervision duties, health and safety, monitoring, inventories, front desk operations, and night audits.

    UNIVERSITY OF PERPETUAL HELP SYSTEM-DALTA Alabang Zapote Road, Pamplona 3, Las Pias City COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT

    T COURSE SYLLABUS COURSE CODE COURSE TITLE : : HRM 321 ROOMS DIVISION MANAGEMENT AND CONTROL SYSTEM This course presents an understanding of the necessity for controls in Room Division and of the requirement to supervise the operations of a hotel Front Office and Housekeeping 3 Units (3 hours lecture/week) Housekeeping Operations and Front Office Operations

    COURSE DESCRIPTION : CREDIT PRE-REQUISITE : :

    GENERAL OBJECTIVES : A. Cognitive B. Affective C. Psychomotor : : : 1. To understand the management system and control of Rooms Division 2. Describe and explain how to apply control mechanisms within the Front Office so as to present loss of hotel assets. 1. To recognize functions in housekeeping laundry operations. 2. To appreciate the work of the night auditor. 1. To implement occupational health, safety and welfare practices and procedures within the room division and describe for detection and evacuation procedure. 2. Prescribe security measure commonly applied in hotels so as to ensure security for guest, staff and property.

    SPECIFIC OBJECTIVES

    SUBJECT MATTER

    VALUES INTEGRATED

    METHODOLOGY

    TEACHING AIDS

    TIME ALLOTMENT

    EVALUATION TOOLS

    MINIMUM COMPETENCE INDICATOR 85%

    Know the housekeeping organization and duties and responsibilities of each personnel. Explain the importance of sanitation in housekeeping. Recognize the different bacterial contamination and how to control them. Discuss the importance of safety and security measures of have guests.

    Introduction to supervision in room division. Occupational health safety and welfare with in rooms division

    Orderliness

    Lecture Discussion Lecture Discussion

    OHP

    3 hrs

    Quiz Recitation Quiz Recitation

    Cleanliness & Orderliness

    OHP Chalkboard

    6 hrs

    85%

    To know the areas for monitoring and how to use the tools or forms for monitoring productivity and quality of work

    Fire Regulation and operating Alertness and Lecture equipment Responsibility Discussion -security system in rooms division -key handling and control -fire safety prevention and control PRELIM EXAMINATION Labor Cost Control Resourcefulness Lecture -estimating manpower Discussion requirements -determining the volume of work load -Elements of effective monitoring Seminar on first aid and accident Responsibility Lecture safety prevention demonstration Housekeeping Inventories Resourcefulness Lecture & Orderliness

    OHP Chalkboard

    8 hrs

    Recitation

    85%

    OHP

    6 hrs

    Quiz Recitation

    85%

    2 hrs Hands- on (student participation) Quiz Recitation

    85%

    Enumerate the different housekeeping inventories used.

    OHP

    3 HRS

    85%

    To know the distribution of responsibilities of laundry staff. To know the processing of individual and group booking the registration of guests that are undertaken at Front desk. To be familiar with the accounting system

    Linen and Laundry Operations

    Flexibility & Honesty

    Lecture

    OHP Chalkboard OHP

    6 hrs

    Quiz Recitation Quiz Recitation Role playing

    85%

    Front Office Controls -Front desk operation -Processing guest registration -Guest Folio -Room discrepancy report -Room count and room reserve Night Audit -Guest services management -Posting facilities -Night audit processing -Interfaces; posting and control

    MIDTERM EXAMINATION Courtesy & Lecture Transparency Discussion

    8 HRS

    85%

    Honesty & Integrity

    Lecture Discussion

    OHP Chalkboard

    8 hrs

    Quiz Recitation

    85%

    FINAL EXAMINATION

    REFERENCES

    : 1. Amelia Samson Roldan, Professional Management of Housekeeping Operation Management 5th Ed. 2007 2. John R. Walker, Introduction to Hospitality Operations 5th ed. 2008 3. Carino, Celia, Beltran, Pamela, De Ocampo, Joseph Bismarck: The Hospitality Industry, Mindhapers Co. Inc. 2008 4. Ruther Fud, Denny: Hotel Management & Operation 4th ed. John Wiley & Sons 2007 Training Manula (Manila Peninsula)

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