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COMPUTER DIAGNOSTICS

Same Day Computer Diagnostics, Testing and Troubleshooting
Computer wear and tear can lead to breakdowns, such as unresponsive screens, broken keyboards, or boot-up failures. Fortunately, our experienced technicians specialize in diagnosing and repairing these issues. We identify the problem and replace any faulty components to restore your machine. You can trust our decades of computer repair expertise to get your device working again.
Same Day Comprehensive Computer Diagnostics; close-up image of a man testing computer.

Comprehensive Diagnostic

In Store
Remote
If your computer powers on and you can log onto it, then the Comprehensive Diagnostic is the first step to find the root of your issue. Our professional technicians have the tools and expertise to perform a variety of hardware and software diagnostics to discover any issues with your system. This service includes up to 400 tests so we can ensure we get to the source of the problem.

Advanced Diagnostic

In Store
If your computer won’t power on, or you can’t log into the operating system, then the first step is our Advanced Diagnostic. This in-depth process may entail testing each individual hardware component in your PC. Once the operating system loads correctly, we will then run our extensive software diagnostic. This includes up to 400 tests, including checking for any viruses and stress testing the machine.

Our Process

There's no need to suffer with a broken computer - our diagnostic services will help identify the issue and get you up and running as soon as possible!
1
Dropoff
Discuss Symptoms
Our expert technicians will begin with a visual inspection to check for broken keyboards, hinges, or other noticeable damages.
2
Diagnostic
We run diagnostics
If your computer turns on, our Comprehensive Diagnostic will run up to 400 tests to determine any issues. If your computer doesn’t power on, then we will start with the Advanced Diagnostic to determine the problem.
3
Results
Discuss Findings
We'll discover what needs to be replaced or repaired and give you multiple options, from spot-fixing the issue to complete overhauls. Don't worry, we'll only give you the recommendations that are right for your situation.
4
Repair
Next steps
If you decide to have us fix your computer, we'll do so as quickly as possible so you can get back to enjoying your device.

Devices We Service

Our certified technicians have expertise in repairing all PC desktop and laptop computer brands purchased from Micro Center or elsewhere. With over 40 years of experience, we've encountered and resolved nearly every computer issue. Take advantage of our same day diagnostic testing!

Product image of Laptops
Laptops
Product image of Mac Devices
Mac Devices
Product image of Desktops
Desktops
Product image of Custom PCs
Custom PCs
Product image of Tablets and More
Tablets and More
Product image of iPhones
iPhones

What We Need From You

Fast-track your tech check-up! To expedite your same day computer diagnostics test, please have the following items ready.

For PCs, if you have BitLocker or any passwords set on the computer (BIOS, login, etc.), please provide all of these. If your device is Apple, please have Find My Device turned OFF.

Additionally, providing a complete problem description with as much detail as possible allows our technicians to get to work as quickly as possible.

Your device
Your power adapter
Temporary login credentials

DIAGNOSTICS, TESTING, AND TROUBLESHOOTING OFFERINGS

We've Got You Covered
Select the right diagnostic service for you, and our expert technicians will get you back up and running quickly.

 Comprehensive Computer Diagnostic Service
Comprehensive Computer Diagnostic Service
$49.99

Proven Expertise Since 1979

Trust Micro Center for all your computer needs. Our certified technicians bring decades of experience in computer sales, repairs, upgrades, and custom builds. With a proven track record of successful servicing, we are your go-to destination for reliable and expert in-store support.

Frequently Asked Computer Diagnostic and Troubleshooting Questions

Our Micro Center service technicians have proven their Computer Repair Expertise for over forty years. Here, we answer a few of our most asked questions about our Computer Diagnostics services.

What is involved in the computer diagnostic process at Micro Center?

Micro Center's computer diagnostic services involve a comprehensive assessment of your computer's hardware and software components, including thorough testing of individual parts (for Advanced Diagnostic service) and thorough analysis of system logs and error messages.

MOST COMMONLY ASKED
How long does a computer diagnostic typically take at Micro Center?

We are thrilled to offer same day diagnostic services. Depending on the severity of the issue, our diagnostic services can range from under an hour to several hours. Eliminate the wait, schedule your appointment, and get your test results the same day!

What if my computer is covered under manufacturer’s warranty?

Your repair could be free. As long as the failure is covered by your manufacturer's warranty, we can provide the repair free of charge. We are an Authorized Service Provider for Apple, Dell, HP, ASUS, Acer, Lenovo, MSI and PowerSpec.

Can Micro Center perform diagnostic testing on both desktop and laptop computers?

Absolutely, Micro Center performs diagnostic testing on both desktop and laptop computers, ensuring that no matter the form factor or brand, we can diagnose and troubleshoot issues effectively.

Do I need to make an appointment for computer diagnostic services at Micro Center?

While walk-ins are welcome, making an appointment for computer diagnostic services at Micro Center is recommended to ensure a dedicated technician is available to provide focused attention and minimize wait times.

Will I receive an estimate for the cost of repairs based on the diagnostic results?

Based on the diagnostic results, Micro Center will provide you with a detailed estimate for the cost of repairs, including an itemized breakdown of parts, labor, and any additional services required, giving you a transparent understanding of the expected costs before proceeding with the repairs.

Additional Micro Center Computer Repair Information

Micro Center is the leading destination for all your computer repair needs. Our team of certified technicians is well-equipped to handle a wide range of computer issues, from viruses and malware to hardware and software problems. We have over 40 years of experience in the industry, and we have seen and solved just about every computer problem you can imagine.

We specialize in repairing Apple and all brands of PC desktop and laptop computers, regardless of where they were purchased. Our technicians are highly trained and have the knowledge and expertise to get your computer up and running again in no time. We use the latest diagnostic tools and techniques to quickly identify the problem and provide an accurate quote for the repair.

At Micro Center, we understand that computer problems can be frustrating and disruptive to your daily life. That's why we strive to make the repair process as convenient and stress-free as possible. We offer flexible appointment scheduling and walk-in service, so you can get your computer repaired on your schedule. Our technicians will provide a detailed assessment of your computer and give you a clear understanding of the repair process before any work is done.

We are committed to providing excellent customer service and ensuring that your computer is repaired to the highest standards. Our team is passionate about helping you get the most out of your computer and providing you with the support you need to keep it running smoothly. We believe in being transparent and upfront with our customers, and we will always provide clear communication and honest advice.

With Micro Center, you can trust that your computer is in good hands. Our experienced technicians are dedicated to delivering quality repairs and exceptional customer service. We are always available to answer your questions and provide support after the repair is complete. Whether you are a home user or a business, we have the resources and expertise to meet your computer repair needs.

If you are experiencing any issues with your computer, whether it is a hardware or software problem, Micro Center is your one-stop solution for all your computer repair needs. We are committed to delivering excellent customer service and providing you with the support you need to keep your computer running smoothly. Schedule an appointment or visit our store today to experience the Micro Center difference.

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