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Westell Technologies 7500 Installation Manual

Wireless gateway
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Method and Procedure
Field Operations Support
MP-2009-12-004/ Issue 11/Date: 2/9/2011
Westell 7500 Wireless
Gateway Installation Guide
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
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  • Page 1 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 Westell 7500 Wireless Gateway Installation Guide Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...

  • Page 2: Table Of Contents

    TARGET AUDIENCE ............................3 PURPOSE ..............................3 GENERAL ..............................3 EFFECTIVE DATE ............................4 ASSOCIATED DOCUMENTS........................4 EQUIPMENT ..............................4 WESTELL 7500 WIRELESS GATEWAY GENERAL INFORMATION............5 INSTALLATION GUIDE ..........................8 USER INTERFACE ............................9 10.0 DSL GATEWAY CONFIGURATION - DHCP, STATIC, WIRELESS CONNECTION & BRIDGE MODE 9 11.0 CONTACTS..............................31...

  • Page 3: Target Audience

    The firmware for this device was changed. The new firmware is 5.02.00.04. The model is A90-750022-07. For Legacy CenturyTel, the Westell 7500 (version 14) wireless DSL gateway replaced the Westell • 327W series DSL gateways for residential and business customers effective October 2009. Once version 14 is depleted, the new version will be distributed.

  • Page 4: General

    The following table lists workgroup(s) responsible for implementing the Method and Procedure. Workgroup Job Function Performed H.S.I. Technicians Installation of the Westell 7500 Wireless Gateway Compliance: This practice is mandatory as written. Adopted for Use: This practice has been adopted for use in the following business units/divisions of CenturyLink.

  • Page 5: Equipment

    BHS2WRS (USB) Wireless USB Adapter Material codes can be found on the HSI Supply List: http://nsl.corp.intranet/ADSL/HSI_SUPPLY_LIST.pdf Westell 7500 WIRELESS GATEWAY GENERAL INFORMATION General Information Minimum Requirements Pentium II processor or better with Windows XP or newer • 64 MB RAM (128 recommended) •...
  • Page 6 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 Front Panel COLOR STATUS DESCRIPTION Router power is ON. Green POWER POST (Power On Self Test), Failure (not bootable) or Device Malfunction. Note: The Power LED should be red no longer than two seconds after the power on self test passes.
  • Page 7 Four Ethernet (RJ-45) connectors with optional UPLINK/E1 port and optional E4/DATA port. There is no USB port on the 7500. However, customers can use a Wireless USB adapter. It plugs into the PC and then the customer can connect wirelessly to the 7500.

  • Page 8: Installation Guide

    INSTALLATION GUIDE Action Install Gateway NOTE: The Westell 7500 is pre-configured to automatically auto detect the connection parameters (DHCP, PPPoE , VPI, VCI). With the launch of version 22, the gateway includes an automated installation process known as Home Device Manager (HDM). HDM automatically configures the gateway, walks the customer through creation of their CenturyLink username/password, installs CenturyLink Help (for residential customers) and takes the customer to the CenturyLink portal.

  • Page 9: User Interface

    Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 There’s also a You Tube video available for customers on self installations that demonstrates how to install the gateway. http://www.youtube.com/watch?v=yvbWApqFIo0 A separate video is available for how to activate CenturyLink H.S.I. : http://www.youtube.com/watch?v=5y5ux70i4o4 Note: In the event a tech is on a trouble and HDM gets locked up, the tech can release HDM and by- pass the installation flow.
  • Page 10 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 LAN: IP Address: 10.0.0.1 DHCP Server Starting Address: 10.0.0.2 DHCP Server Pool Size: 32 WLAN: Enabled by default SSID: Westell#### (#### represents the last 4 of the serial number) Channel: 6 Security: WPA Key: Pre-generated listed on the label.
  • Page 11 Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 10.2 Configuring to the 7500 gateway for a PPPoE customer IF HDM recognizes that the account is PPPoE, the PPPoE Account ID and password will already be built in as a generic connection by default.
  • Page 12 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 Click the “edit” button to change the current configuration or New Connection to create a • new one. Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 13 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 Make the appropriate changes and click “Save”. • 10.3 DHCP CONFIGURATION The Westell gateway is preconfigured to connect to the CenturyLink network via PPPoE. It can be configured to connect through DHCP. Below are instructions for configuring the gateway as DHCP. 1.
  • Page 14 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 2. Click the “Edit” to the right of the PPPoE. Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 15 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 3. The General settings should match those shown below. (NOTE: For the VPI/VCI Configuration, the device will auto detect which one to use. For Legacy EQ DHCP should be configured using 8/35, Legacy CenturyTel PPPoE should use 8/35, and Madison River DHCP Properties should use 0/35.) Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary...
  • Page 16 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 10.4 STATIC IP CONFIGURATION Single Static IP configuration Note: The customer’s Subnet Mask and Gateway information can be located in the following places: Legacy EQ can get this information from the D001 line of the service order. •...
  • Page 17 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 The default configuration will display. Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 18 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 Modify the settings to the values below: VPI = 8 VCI = 35 QoS = UBR Protocol = Bridged Mode = Routed Bridge DHCP Client = Disable IP Address = Customer IP Subnet Mask = Assigned Subnet Mask Gateway = Assigned Gateway...
  • Page 19 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 Legacy CenturyTel should follow the process below: Static IP Configuration In the Customer's Westell device, change the Public IP addressing and click on the "Advanced" Tab, "LAN" and choose "Public LAN".
  • Page 20 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 Multiple Static Configuration is configured through the Advanced Tab. 1) Click Advanced and highlight WAN. Then click VCs. Click the edit button next to the VC that is enabled usually the one on top. Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 21 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 After clicking Edit the following screen will come up: Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 22 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 Change DHCP Client to Disable Fill in the following information and click set VC: Protocol – Bridged • Mode -- Routed Bridge • DHCP Client – Disable • IP Address – the first ip address in the static range the customer has been assigned •...
  • Page 23 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 DNS Primary – DNS for the customers area • DNS Secondary – DNS • Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 24 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 ) The following message will appear. Click OK. 4) Go to the Advanced tab, then WAN, then choose Public LAN in the drop down. Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 25 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 5) Check Next to Public LAN Enable. For the Public LAN IP Address use the next ip in the pool after the one assigned to the modem. For the Public LAN Subnet Mask use 255.255.255.240. Save the information.
  • Page 26 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 6) The following message will come up. Click OK. Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 27 • function as a gateway for the IP it was assigned: 65.2.2.10 Westell 7500 FTTx Configuration (Reminder: Currently Legacy Embarq & Converted states use a Zyxel P330 for FTTx installations) 1. To change the connection from DSL to FTTx in the interface, click Advanced and then WAN 2.
  • Page 28 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 3. To Change to WAN, click the WAN Uplink Port. 4. Under WAN Ethernet Configuration, Click Protocol. Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 29 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 5. Change to PPPoE. (Note for DHCP keep the protocol on ROUTED) Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 30 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 6. You should be able to leave the default settings. Simply click "set" Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 31 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 This is the PPPoE configuration below: Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 32 Method and Procedure Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011 This is the DHCP Configuration below: Process Owner: Centralized Operations - Field Operations Support Information contained in this document is proprietary Unauthorized disclosure outside CenturyLink Corporation is prohibited...
  • Page 33 MP-2009-12-004/ Issue 11/Date: 2/9/2011 DSL GATEWAY CONFIGURATION – WIRELESS The wireless option for the Westell 7500 gateway is enabled by default. This section outlines the necessary screens to adjust wireless functionality for these devices. Click the Wireless tab. 1. Verify Wireless Operation is set to Enabled.

  • Page 34: Contacts

    This WPA key is printed on the bottom of the device. 10.5 BRIDGE CONFIGURATION The Westell 7500 gateway is NOT supported in “bridge” mode since it eliminates all functionality of the device. Bridge configuration should not be used on the Westell 7500. If a customer demands bridge mode, the Zyxel 660R router should be used.

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