Professional Support
Servicing our open-source community since 2006!
Professional Support
Ortus Solutions has been contributing to the Open-Source community since 2006, accumulating extensive hours of experience and developing products that are critical to many organizations.
All our support plans will cover every Ortus Open-Source product (Except BoxLang which comes with its own licensing). If you do not want to go with the commitment of a plan, you can use our a-la-carte support services at our $295/hr rate.
Here are some areas that our support programs cover:
- Online private ticketing system
- Development discounted rates
- Priority patches & updates
- Custom builds
- Up to 20% off training discounts
- Up to 20% off book discounts
- Up to 20% off Ortus commercial product
- Custom modules
- Phone/Online support by appointment only
You can choose from our available plans described below. Each plan entitles you to a certain number of support hours and a discounted service fee that will prevail for the duration of your plan contract should you require additional hours. Once you subscribe to a support plan and become part of the Ortus family, you will be given access to our online support system.
| Our Plans | XS | S | M | L | XL |
|---|---|---|---|---|---|
|
Retainer |
5 |
10 |
20 |
30 |
30+ |
|
Rate |
$265/hr |
$245/hr |
$225/hr |
$200/hr |
Custom |
|
Duration |
6 months |
6 months |
12 months |
12 months |
Custom |
|
Response Time* |
3 B.D. |
3 B.D. |
2 B.D. |
1 B.D. |
Custom |
|
Price |
$1,325.00 Purchase |
$2,450.00 Purchase |
$4,500.00 Purchase |
$6,000.00 Purchase |
Custom Contact |
B.D. means Business Days. Ortus Business Days are from Monday to Friday, from 8:00 am to 5:00 pm Central US Time.
On-Site Support
Having a face-to-face engagement with an expert pays off. As your needs increase in complexity, the effectiveness and efficiency gains are significantly higher for the On-site engagement. Apart from your normal support plan, you can engage us a-la-carte for on-site visits and assistance.
Experience tailored on-site support with our On-Site Packages. Contact us now for comprehensive information and let our dedicated team assist you in selecting the most suitable option to cater to your specific needs.
* Prices do not include travel and accommodation expenses.
Got Questions?
Please contact us at consulting@ortussolutions.com for further information or click the button below and send us a quick message.
CONTACT US