Sendcloud integration¶

Sendcloud is a shipping service aggregator that facilitates the integration of European shipping carriers with Odoo. Once integrated, users can select shipping carriers on inventory operations in their Odoo database.

Setup in Sendcloud¶

Create an account and activate carriers¶

To get started, go to Sendcloud’s platform to configure the account and generate the connector credentials. Log in with the Sendcloud account, or create a new one if needed.

Warehouse configuration¶

Once logged into the Sendcloud account, navigate to Settings ‣ Shipping ‣ Addresses, and fill in the field for Warehouse address.

To allow Sendcloud to process returns as well, a Return Address is required. Under the Miscellaneous section, there is a field called Address Name (optional). The Odoo warehouse name should be entered here, and the characters should be exactly the same.

Generate Sendcloud credentials¶

In the Sendcloud account, navigate to Settings ‣ Integrations in the menu on the right. Next, search for Odoo Native. Then, click on Connect.

After clicking on Connect, the page redirects to the Sendcloud API settings page, where the Public and Secret Keys are produced. The next step is to name the Integration. The naming convention is as follows: Odoo CompanyName, with the user’s company name replacing CompanyName (e.g. Odoo StealthyWood).

Then, check the box next to Service Points and select the shipping services for this integration. After saving, the Public and Secret Keys are generated.

Setup in Odoo¶

To ensure seamless Sendcloud integration with Odoo, install and link the Sendcloud shipping connector to the Sendcloud account. Then, configure Odoo fields, so Sendcloud can accurately pull shipping data to generate labels.

Install Sendcloud shipping module¶

After the Sendcloud account is set up and configured, it’s time to configure the Odoo database. To get started, go to Odoo’s Apps module, search for the Sendcloud Shipping integration, and install it.

Sendcloud shipping connector configuration¶

Once installed, activate the Sendcloud Shipping module in Inventory ‣ Configuration ‣ Settings. The Sendcloud Connector setting is found under the Shipping Connectors section.

After activating the Sendcloud Connector, click on the Sendcloud Shipping Methods link below the listed connector. Once on the Shipping Methods page, click Create.

Fill out the following fields in the New Shipping Method form:

• Shipping Method: type Sendcloud DPD.

• Provider: select Sendcloud from the drop-down menu.

• Delivery Product: set the product that was configured for this shipping method or create a new product.

• In the SendCloud Configuration tab, enter the Sendcloud Public Key.

• In the SendCloud Configuration tab, enter the Sendcloud Secret Key.

• Manually Save the form by clicking the cloud icon next to the Shipping Methods / New breadcrumbs.

After configuring and saving the form, follow these steps to load the shipping products:

• In the SendCloud Configuration tab of the New Shipping Method form, click on the Load your SendCloud shipping products link.

• Select the shipping products the company would like to use for deliveries and returns.

• Click Select.

Shipping information¶

To use Sendcloud to generate shipping labels, the following information must be filled out accurately and completely in Odoo:

1. Customer information: when creating a quotation, ensure the selected Customer has a valid phone number, email address, and shipping address.

   To verify, select the Customer field to open their contact page. Here, add their shipping address in the Contact field, along with their Mobile number and Email address.

2. Product weight: ensure all products in an order have a specified Weight in the Inventory tab of their product form. Refer to the Product weight section of this article for detailed instructions.

3. Warehouse address: ensure the warehouse name and address in Odoo match the previously defined warehouse in the Sendcloud setup. For details on warehouse configuration in Odoo, refer to the warehouse configuration section of the third-party shipping documentation.

Generate labels with Sendcloud¶

When creating a quotation in Odoo, add shipping and a Sendcloud shipping product. Then, Validate the delivery. Shipping label documents are automatically generated in the chatter, which include the following:

1. Shipping label(s) depending on the number of packages.

2. Return label(s) if the Sendcloud connector is configured for returns.

3. Customs document(s) should the destination country require them.

Additionally, the tracking number is now available.

Shipping rules¶

Optionally, create shipping rules to automatically generate shipping labels tailored to different product needs. For example, a shipping rule can be created for customers shipping expensive jewelry items to purchase insurance.

To use shipping rules, navigate to Inventory app ‣ Configuration ‣ Delivery: Shipping Methods, and select the intended Sendcloud shipping method.

Under the Sendcloud Configuration tab, in the OPTIONS section, choose the kind of shipments the shipping rules apply to, via the Use Sendcloud shipping rules field.

From here, choose either: Shipping to customers, Returns from customers, or Both.

Then, in the Sendcloud website, navigate to Settings ‣ Shipping rules. Create a new shipping rule by clicking Create New.

In the Actions section, set a Condition to determine when the rule applies. Then, configure what to do when packages meet the condition.

FAQ¶

Shipment is too heavy¶

If the shipment is too heavy for the Sendcloud service that is configured, then the weight is split to simulate multiple packages. Products will need to be put in different Packages to Validate the transfer and generate labels.

Rules can also be set up in Sendcloud to use other shipping methods when the weight is too heavy. However, note that these rules will not apply to the shipping price calculation on the calculation on the sales order.

Personal carrier contract¶

Use custom prices from a direct carrier contract, via CSV upload, by first logging into Sendcloud, navigating to Settings ‣ Carriers ‣ My contracts, and then selecting the intended contract.

Under the Contract prices section, click Download CSV and fill out the contract prices in the price column of the CSV file template.

Upload the completed CSV file to Sendcloud, then click Save these prices.

Measuring volumetric weight¶

Many carriers have several measures for weight. There is the actual weight of the products in the parcel, and there is the volumetric weight (Volumetric weight is the volume that a package occupies when in transit. In other words it is the physical size of a package).

Unable to calculate shipping rate¶

First, verify that the product being shipped has a weight that is supported by the selected shipping method. If this is set, then verify that the destination country (from the customer address) is supported by the carrier. The country of origin (warehouse address) should also be supported by the carrier.