Managed Service Provider (MSP)
Leverage ilert’s ability to manage incidents across multiple client infrastructures to maintain SLAs and enhance client satisfaction.
Alerting
Reliable alerts via voice, SMS, push notifications, Slack & more. Easy acknowledgment, no logins required.
On-Call management
Alert the right person and share on-call responsibility across the team with on-call schedules and automatic escalations.
Call routing
Direct incoming calls efficiently using schedules and escalation channels to ensure fast incident response.
Audience-specific status page
Use a single status page to provide tailored service updates and system statuses to different audiences, ensuring each group sees only the information relevant to their needs.
Resources
Guide: Incident management for MSPs
This guide supports MSPs in developing a scalable incident management process that ensures SLA compliance.
Incident Management with ilert and HaloPSA
Watch a webinar on how to streamline alerting, reduce MTTR, and stay on top of SLAs with an integrated approach
Cut alert noise with AI-powered grouping for MSPs
Read how MSPs can streamline IT management with ilert AI