Guarantee Information
We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees.
Our guarantees can change over time and are always determined by the date of order or purchase. Our guarantees start on the day of purchase-so always keep a record of your purchase receipt as proof of purchase.
Bedroom
Mattresses
10 years guarantee
What is covered under this guarantee?
This guarantee of 10 years, of which 10 years full guarantee, covers defects in material and workmanship from the date of purchase from IKEA.
This guarantee applies to domestic use only and covers defects in material and workmanship in our mattresses. The guarantee covers split seams, damaged springs, broken handles, and substantial sagging.
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, stains or damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a humid environment.
This guarantee does not cover consequential or incidental damage.
This guarantee does not apply to: All mattress pads, sofa bed mattresses and children’s mattresses.
PAX / KOMPLEMENT
10 years guarantee
What is covered under this guarantee?
This guarantee of 10 years, of which 3 years full guarantee, covers defects in material and workmanship in the following components described above from the date of purchase from IKEA. After the 3rd year, the guarantee is reduced by a percentage depending on the number of used years. This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings:
- Frames.
- Hinged doors and hinges.
- Dividers for frames and shelf inserts.
- Sliding doors and sliding door mechanism.
- KOMPLEMENT interior organisers. KOMPLEMENT insert for pull-out tray. KOMPLEMENT jewelry insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.
Bathroom
ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, HAGAÅN, FAXÄLVEN, TOLKEN, ÅLSKEN, ALMAÅN and LETTAN
10 years guarantee
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following:
• Furniture
• Legs
• Washbasins included water trap
• Interior fittings
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Bathroom shower accessories
3 years guarantee
What is covered under this guarantee?
The three (3) year guarantee is valid for the bathroom shower products purchased at IKEA and is valid from the date of purchase.
The original purchase receipt is required as proof of purchase.
Kitchen
METOD
25 years guarantee
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
This guarantee covers all the following parts of the METOD kitchen system:
Cabinets (except for VADHOLMA and TORNVIKEN)
Fronts
TRUSTA hinges
MAXIMERA fully-extending drawers
UTRUSTA shelves
Legs and plinths
Cover panels
Deco strips/mouldings
Worktops
Sinks (except FYNDIG sinks)
ENHET kitchen system
10 years guarantee
What products are covered under this guarantee?
This guarantee covers all the following parts of ENHET kitchen system:
Cabinets
Open frames
Fronts
Hinges
Drawers
Shelves
Legs
Accessories (Swivel shelf, hanging shelf insert, rail for hooks and hooks)
ÄSPINGE kitchen
TORNVIKEN
VADHOLMA kitchen cabinet and furniture UTRUSTA wire basket
What is not covered under this guarantee?
Knobs, handles, FYNDIG and LILLTRÄSK worktop.
Kitchen mixer taps
10 years guarantee
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in material and workmanship and is valid from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. This guarantee does not cover incidental or consequential damage.
Appliances
5 years guarantee
How long is the guarantee valid?
This guarantee is valid for five (5) years from the original date of purchase of the IKEA appliance from IKEA. TILLREDA and LAGAN appliances have a two (2) year guarantee, valid from the original date of purchase.
The original sales receipt is required as proof of purchase.
Cookware and Knives
IKEA Pots and Pans
15 years guarantee
Pots, pans and woks without non-stick coating:
What products are covered under this guarantee?
The guarantee covers function, materials and workmanship in all IKEA pots, pans, and woks without a non-stick coating. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 years. Normal use is defined as using an item for cooking and washing it once a day.
What products that are not covered by this guarantee?
Pots, pans or woks with a non-stick coating are not part of the guarantee.
IKEA Knives
15 years guarantee
What products are covered under this guarantee?
This guarantee covers function, materials, and workmanship in the majority of all IKEA kitchen knives. This means that, for normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after 15 years. Normal use is defined as using (for cutting food), cleaning the knife by hand once a day and regular sharpening.
What products that are not covered by this guarantee?
Knives with the product name FÖRDUBBLA, UPPFYLLD and SMÅBIT as well as knives from cutlery, steak knives and knife sharpeners, are not covered by this guarantee.
Living room
Fabric & Leather sofa collection
10 years guarantee
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of frames and cushions:
• Frame
• Legs
• Armrests Filling
• Base linen/supporting fabric
• Fittings
• Bed mechanism
What is not covered under this guarantee?
• This guarantee does not apply to either fixed or removable fabric or leather covers, and any comfort cushions that are sold separately from those that are included with the sofa or armchair.
• This guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using incorrect cleaning methods or cleaning products.
• This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
• This guarantee does not apply if the product has been placed outdoors, in proloqnged direct sunlight or in a humid environment or if the products have been used for non domestic purposes.
• This guarantee does not cover consequential or incidental damage suffered by any person.
STOCKHOLM sofa collection
25 years guarantee
The STOCKHOLM sofa collection has an extended guarantee for 25 years.
Workspace and office furniture
Office furniture
10 years guarantee
What is covered under this guarantee?
It covers defects in materials, workmanship, and function of all the mentioned products when combined in a correct way and assembled according to assembly instructions.
• BEKANT storage
• GALANT storage
• HÄLLAN storage
• IDÅSEN desks, tables, storage
• MITTZON desks, tables, focus workstation, room dividers and acoustic screens
• TROTTEN desks, tables, storage
• RODULF desk
The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
This guarantee does not apply to products mentioned in this guarantee document, that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. kitchen and bathroom.This guarantee does not cover consequential or incidental damages.
Products not covered under this guarantee:
• ROTHULT smart lock
• EILIF screens
• SIDORNA room dividers
Office chairs
10 years guarantee
What is covered under this guarantee?It covers defects in materials, workmanship, and function of all the mentioned products when combined in a correct way and assembled according to assembly instructions.
• ALEFJÄLL office chair
• FLINTAN office chair
• GRÖNFJÄLL office chair
• HATTEFJÄLL office chair
• JÄRVFJÄLLET office chair
• MARKUS office chair
• SMÖRKULL office chair
• LIDKULLEN sit/stand support
• TROLLBERGET sit/stand support
• FJÄLLBERGET conference chair
• LÅNGFJÄLL conference chair
• LÄKTARE conference chair
• MULLFJÄLLET conference chair
The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
This guarantee does not apply to products mentioned in this guarantee document, that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. kitchen and bathroom.This guarantee does not cover consequential or incidental damages.