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Prime FAQ

What is Prime?

  • IGN Prime is IGN’s premium subscription service that provides subscribers with perks and benefits including ad-free browsing, downloadable wiki guides and member exclusive game and beta giveaways.
  • For more info, check out the latest Prime promotions.
  • Prime members can also join our “Prime Club House” Facebook group to talk about all things gaming.

I’m already a member. What are the terms of my subscription?

  • All of our subscriptions renew automatically up to five days prior to the renewal date of your subscription to avoid any lapse in your subscription. These terms are also detailed in our User Agreement, which is presented to you when you subscribe.
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Your service will be automatically renewed at the end of your term.

  • We understand that in many cases, customers may browse over these types of documents quickly. For that reason, we also remind you of automatic renewal in your order receipt email.

​Why is my “Your Subscriptions” empty?

  • If there is nothing in your Account Management page, you may not be logged in with the subscribed account. Please log out of his account and log in using the email address or username with which you subscribed.

I forgot to cancel before my subscription renewed. Can I get a refund?

  • As provided in the User Agreement provided upon the initial subscription, we do not offer refunds, and all subscriptions automatically renew unless cancelled prior to renewal.

Another family member subscribed. How can I end the subscription?

  • Please have the person who subscribed log into their account and cancel their subscription. If they are unable to do this, they need to contact us here to assist them. The registered user is the owner of the account, and IGN Support cannot discuss that account with another party.

How do I disable ads?

  • Log in and visit the Prime Hub [my.ign.com/prime]
  • Check the box marked “Ads Disabled”
  • Please be aware that the new ad-disable feature only gets rid of Pop Ups & Pop Unders, Full Page Interstitials, Eyeblasters, Showcase Ads, and Automatic Video Streaming Ads. Thus, any other types of ads, including surveys*, that appear on IGN cannot be disabled.
  • Firewall users: firewalls will block the site cookies and prevent these settings from saving. Please configure your security to allow our cookies.

How do I add or update a credit card?

  • Please visit the Account Management page.
  • You will see any open subscriptions, the invoice date, renewal date as well as the “Cancel” link and “Change Payment Method” where you can manage your payment methods.
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How do I cancel recurring payments?

  • To stop automatic charges for your IGN Prime subscription, please visit Account Management and click “Cancel subscription.” This will turn off auto renewal. You can view your subscription end date by returning to Account Management.

I subscribed using PayPal prior to July 2008. How do I cancel my recurring subscription?

  • PayPal accounts that were subscribed prior to July 2008 are managed on the PayPal site only. If you would like to cancel your recurring subscription on PayPal follow these steps:
  1. Log in to your PayPal account on www.paypal.com and go to the "History" subtab of the "My Account" tab
  2. Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button
  3. Choose this subscription, and click on "Details"
  4. You will be taken to a Transaction Details page from which you may choose "Cancel Subscription" at the bottom of the page
  5. You will be taken to a confirmation of cancellation page click "Cancel Subscription"

Canceling your Subscription will immediately stop all future scheduled payments for this subscription. Your subscription will expire as described in the cancellation confirmation email you receive from us following cancellation.

If you subscribed after July 2008, you may follow the same method as credit card holders and cancel your recurring subscription on your Prime Manager page.

You may also request in writing that we cancel your subscription. We'll be happy to help! Contact IGN.

Why can’t I access Prime content? It acts like I am not subscribed.

First make sure you are logged in on your subscribed account. This is important. To view what subscriptions you have or purchases you have made with IGN, please visit Prime Managerpage.

If you see your subscription on your account page but still are not recognized as a subscriber, your cookies may be blocked or are from another non-subscribed account cookie on your computer. See below:

  • Firewall users: firewalls will block the site cookies and prevent these settings from saving. Please configure your security to allow our cookies.
  • If you are a subscriber and are still not viewing subscriber benefits, you may be required to clear your browser’s cache/delete your cookies, then sign in again.

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