Shipping Policy

Standard Local Shipping Prices.

• New Zealand Wide - Standard - $10 Incl. GST.
• New Zealand Wide - Rural - $15 Incl. GST.
• Waiheke Island - $15 Incl. GST.
  
• Stewart Island - $15 Incl. GST.

*The above rates also apply to all Order Only Vaporizers shipped from USA or Australia. We only charge our Local Shipping Rate for our International Imports/Order Only Vapes, we don't charge the full price of the international postage of your vape. If you buy an Order Only vaporizer you will pay the $10 local shipping rate only, even if you also buy parts from our NZ Stock in the same order. We will ship the parts to you Free of Charge so they arrive before your vape does from Australia. We absorb aprox. $40 in shipping costs locally with Aramex Courier and from Australia Post in the process to keep the price down for our customers.

Heavy and/or Large Package Shipping Prices.

* Please note: When purchasing multiple items or a heavy item the shipping prices will increase once the total weight reaches 5kg or more. This doesn't happen to often!

Eg: SPLICE Decarboxylators, Ardent FX, Magical Butter - Heavy Item Shipping Rates Apply.

Heavy Package Shipping applies. This is only an additional $5. Please select your desired shipping in the checkout. Nth Island $15 Incl. GST, Nth Island Rural and Waiheke Island $20 Incl. GST. Sth Island $25 Incl. GST, Sth Island Rural $30 Incl. GST. 1 day delivery for Nth Island, 2 days for Sth Island and Waiheke Island and 2-3 days for all rural, for all Heavy or Large packages.

Processing Time & Delays.

We ship all "In Stock NZ" orders within 1 business day, however we generally ship most orders the same day if purchased and paid for before midday. Orders dispatched from USA and Australia are normally processed within 1-3 days (at our suppliers) of your purchase being made on our website. Orders coming from USA and Australia can be delayed in the post and/or by NZ Customs. This can slow the whole process down, unfortunately we have no control over this. We ask all customers to please be patient and understand that delays can occur but in general things have improved, shipping times were much slower during the Covid-19 Pandemic. Since Covid improved the shipping times from Australia also improved but never returned to what it was like pre-Covid. In October 2023 Aus Post acquired a new Airbus A330 plane dedicated to international freight only so we are expecting our vape orders to speed up to more like a week or less. Pre-Covid we could get vapes here in 3-4 days. We hope it will return to that!

Shipping Addresses and Contact Details.

All orders shipping from the US, Australia and local deliveries from Auckland must have a Valid Physical Address for the courier to deliver to, we cannot send a courier to a Po Box for example. The address you provide is your responsibility, if a bad address is provided we usually pick up on it when we check it online but ultimately it is the customers responsibility if the package is lost due to providing an invalid or incorrect address. You can check your address online here, it must be valid, a green tick! Obviously, if we get your address wrong, it's our fault. We only Cut n Paste your address when making Courier Tickets so we can't possibly make a mistake or a typo! Please provide a full address including your Suburb and Post Code. The sooner we have a valid address the sooner we can launch your order!

Vaporizers from USA and Australia.

NZ Customs: Please note, all Vaporizer Order Only purchases made on our Website are "Guaranteed to Pass Customs" or you will receive a full refund. We take the risk! This is our promise to you, it means you can't lose your money! This is a problem all vaporizer stores in NZ have but we are confident that you will get your vape so that's why we guarantee it will pass, so you will receive a full refund if the vape is taken & destroyed at Customs. Or we could simply reship another one to you.

Once an order has been processed and the US distributor has confirmed the product has been dispatched to New Zealand we always have a rough idea of the time it takes, "example AUSTRALIA > NZ 8-14 days" under normal conditions, this is an estimated arrival time only, we are at the mercy of the postal system during the shipping period and if a parcel is late there is little we can do about it. We ask that the customer be patient. At times, especially during holiday periods the postal system can become quite slow. When a package has not arrived within the estimated time frame you are welcome to contact us via email for an update on your order. We will be doing our best to track the package and work with the supplier who sent the package. We ask that if this happens and it does from time to time that you understand that it is out of our control while it is in the postal system. We understand it can be very frustrating when a package is late so we go out of way to resolve things as soon as possible. We do our very best to deliver as quickly as possible and we communicate with our customers regularly on the status of their order. Please note: Normally all Vape Orders pass Customs without any extra charges like Duty, GST and other Fee's because they are under the threshold due to their declared value. We have not seen any extra fee's requested for any single vapes coming into NZ. If extra fee's are requested at the NZ or Australian Border it is the responsibility of the customer to pay these fee's, ie: Duty, GST etc. As we say we have not seen any single vapes incur any extra fee's but it is a possibility. We want our customers to understand this prior to ordering an "Order Only" vape from us.

Shipping Methods.

• All In Stock orders are shipped via Aramex Courier in NZ.
• All Orders from USA ship via USPS.
• All Orders from Australia ship via Aus Post.
  

Shipping to other countries (other than NZ).

We do not officially ship to Australia or any other countries, but we can sell to Australia by Special Request but only if the customer can do a "Bank Transfer" to our NZ Bank account which isn't possible with some Banks in Australia. Some customers have managed to do it and some have trouble. The problem is, we cannot allow International Transactions with our Credit Card system, Latipay. If you can pay without using our Latipay system we can ship products to Australia. Contact us by email and we can send you a Custom Invoice for the product you want.

Delivery Status.

Please understand that once a Courier has reported the package as "Delivered" our job is complete. We can't do any more than ship to the address provided and wait for the "Delivered Status" to appear so we can tick off the order as complete. We won't be held responsible for mail theft, wrong addresses etc. We will help as much as we can to locate your package if it has gone astray. If it is taking a long time you are welcome to open an Inquiry with Aus Post, it is always best for the customer to submit the inquiry so they can communicate directly with you, the one looking for the package.

Submit an Aus Post Inquiry: Here.

Submit an Aramex Inquiry: Here.

Our Location.

Yes we are in New Zealand! Helenskinz HQ is located in Whenuapai, West Auckland, New Zealand.