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The flight attendants seemed to be a little more grumpy this time. A350s could use more toilet stalls.

Excellent service, love the extra amenities (water bottles, blankets, etc.).

It was horrible. The flight crew was unfriendly and the food was absolutely horrible.

Absolutely horrible. The fight member crew or not very friendly and the food was horrible.

Terrible experience will never fly Delta again. Delayed flight with total disorganization and inept crew who wouldn’t communicate.

Will try never to fly Delta international again. Flight delayed and staff completely inept in dealing with it. Would not communicate, rude, completely disorganized. Once we reached Seoul the staff there had no idea what to do with us and led us around the airport from one pointless line to another. They were clearly not told how to manage the situation even though they had hours to make a plan. Never again.

They texted me my gate number and then they texted me again it’s now boarding but in different gate, and the gate was so far from the gate they texted me earlier. I have to run just to get to my flight. They always do that.

The crew and my luggage was still pretty good after a long flight. They take good care of the luggage.

Food tasted pretty good. Boarding was very smooth and efficient, compared to all other airlines I’ve been on. I have flown EVA, Cathay, Asiana, British Airways, and many USA brands. Cabin attendants were also efficient and professional.

On time departure and exceptional customer service during the entire flight.

A great flight experience - great seats, lots of ROOM for legs & in the aisle. Great attendants! My flight cost me the same as ZipAir, the website was WAY less confusing & wonky - this will be my 1st choice for my next Japan trip. Very pleased / well cared for.

The plane was dirty, there was trash in the seat pocket in front of me.

Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.

They woke us up 2.5 hours before the flight was over? Why? If I'm on a long haul flight I want to sleep as much as possible. Also, didn't mention the mattress pads in business class so missed out on using those. The western meal of truffle, salmon pasta was the awful. Had a different fish dish on JAL that was great but that pasta was a mish-mash of too many random things that didn't make sense plus dry fish. Staff was friendly and helpful.

I loved Ryuichi Sakamoto's OPUS in the movie choice.

Too bad the plane didn't work after we taxied out to get in line for take-off. We went back to the gate and waited for almost 90 minutes for them to find a plane that worked. Waited another hour to board. When we got to Rochester we waited for over an hour for our bags to appear. The agent said they only had three people working to load and unload baggage. A one hour flight took an extra four hours. It would have been faster to rent a car at JFK and drive to Rochester.

Good legroom. Front seatback has best compartmentalization, netted pockets on sides of tv monitor for eyeglasses, water bottles etc. For Economy, best food across the Pacific. JAL doesn't skimp on quality to squeeze out more profit. No prepackaged items in plastic wrap. Cocktail service first with nibbles, Wine in your own 2 glass bottle. Later dinner service, more wine! Lastly, breakfast-lunch, more wine if you choose. Lastly, the friendliest most smiling crew across the Pacific.

Minimal legroom. Most passengers are respectful and don't recline. Outrageous long walk from Terminal One to Terminal Three.

bag dropped took over an hour. there was only one agent behind the counter. Definitely need improvements on food! crews were very pleasant n helpful

everything was great except for the plane itself looking worn out.

Excellent service. Made United 's business class look like a cattle car

I have been flying Turkish Airlines for the last 5 years it’s always great service, on time , excellent food, only one thing wasn’t reliable is their on board WiFi most of the time it doesn’t work.

My checked bag did not get loaded on the aircraft in Istanbul. Other than that, the flight was smooth, on time and the crew was friendly, efficient, and professional.

You need to weight all bags together because we were 2 and we allowed 4 bags plus hand carry and personal items. We trying to saved bag like we put our stuff in 3 bags so we don’t have to carry more bags and airline also save space time less bags less work. We had only 1.6 kg over and we requested crew he said it’s airline policy that you need separate bag that’s ruined our mod and carry that suit in our hand in plastic bag he didn’t understand that we have less bags that make sense if we brought over luggage then it’s problem. I think if you guys change your policy and weight all together that will be good

Better than other airlines but still not at the top with other airlines that you pay the same price and services and customer service are much more well performed with care and attention to the customer. Still a long way to go. Some of the flight attendants are speaking English like they translate direct from Turkish. They need to improve the customer service for a global travel.

After boarding cabin was too hot AC didn’t work

Definitely not a fan of Turkish Airlines, their seats are very uncomfortable. Felt very cramped up. Food was very poor in quality too, very little to drink during service.

Great airline with excellent service! Only drawback was the meat served was overcooked on both flights.

Very happy with the service, comfort, and food on Turkish Airlines. Security and check in was great.

Was not good experience going to Houston from Istanbul, had to wait about an hour and a half to just takeoff. Disappointed in that part.

The care and attention for my flight was great. The seats were not as comfortable.

Flight crew was amazing! I don't like that the Polaris seats are side-by-side.

Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.

They need to improve their boarding process. Group 1 and/or paying first class passengers shouldn't be in the middle of boarding process

The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.

Short flying. The seats do not recline at all and very uncomfortable.

Flight was on time, crew were excellent. For some reason our originally selected seats were changed. We had to re-choose our seats when we checked in online and options were limited. One of our two checked bags we placed on the wrong carousel. It was only be shear luck that I saw it. That cost us 20 minutes of wasted time. So much for the “priority” tags. They are meaningless, and have been ever since they were implemented. I wish you would do the save some money and stop using them.

No access to the Wi-Fi, noisy group of people made it difficult for me to hear through my earbuds. Snacks and drinks - limited service when your seat is at the back of the plane - people up front are always served first and the back gets whatever is left. Not pleased.

Great crew, boarding and deboarding excellent. Seats too close together. The 5'8" woman seated next to me had her knees pushed into the seat in front of her. The meat was very tough in the dinner...

The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.