Get answers faster with Koodo Assist.
It offers quick help for all your Koodo questions. If you need more assistance, it'll help schedule a callback from a rep.
You can make changes to your Koodo account for free via Self Serve. If a rep makes changes for you, service fees may apply.
Manage your account and services for free.
Get help from experienced customers and Koodo Mobile Masters.
Can’t find what you’re looking for?
Check out our Help pages for information that might address the challenge you’re facing with your Koodo service or product.
If the Help pages haven’t addressed your particular concern, you can also get account-specific information through Koodo Assist. If you still need help, Koodo Assist can schedule a callback for you with a live agent, usually within minutes during business hours.
If you've already tried to resolve your issue but still need further assistance, follow the steps in our Resolve a concern page. If the issue still hasn’t been resolved to your satisfaction, you can take a look at further options.