Salesforce Sales Cloud Reviews & Product Details

Salesforce is the most used platform in our sales and marketing process. i am using it from more than 3 years. i really appreciate how salesforce sales cloud both sales and marketing workflows. the lead tracking, emails automation and opportunity management features makes it very easy to follow every step of the customer journey. i like the detailed dashboards bring the best results. the automation also saves me doing repetitive follow ups manually. it really changed how we managed and track customer. it keeps both the sales and marketing sides aligned , increasing productivity and improves everything. Review collected by and hosted on G2.com.

The platform is very powerful and feature rich. but that also makes it a bit complex for new users. it take some time to understand all the setting , reports and integration. Also the pricing can be higher for small teams. Review collected by and hosted on G2.com.

Salesforce Sales Cloud stands out for its robust and highly customizable platform, which adapts effortlessly to our business requirements. The user-friendly interface, powerful automation features, and extensive reporting tools have greatly enhanced our sales operations. With functionalities such as lead and opportunity management and real-time analytics, our workflows are more streamlined and productivity has increased. Additionally, its seamless integration with other systems makes it an effective solution for comprehensive sales management from start to finish. Review collected by and hosted on G2.com.

While Salesforce Sales Cloud offers robust features, its complexity may be daunting for newcomers. Setting up and customizing the platform typically demands technical know-how, and maintaining it over time can consume significant resources. The licensing fees may also be prohibitive for small or mid-sized businesses. Furthermore, performance can occasionally lag when handling large amounts of data. Nevertheless, with careful planning and adequate support, the platform’s comprehensive value and capabilities tend to surpass these challenges. Review collected by and hosted on G2.com.

Salesforce is highly comprehensive and flexible for customer relationship management. The ability to create automations, personalized journeys, and advanced segmentations greatly facilitates working with campaigns and communication strategies. The integration between different areas (sales, marketing, and customer service) allows for a unified view of the customer, making actions much more strategic and assertive. I also appreciate the platform's stability and the ability to customize fields, flows, and dashboards according to business needs. Review collected by and hosted on G2.com.

Although it is extremely robust, some features end up being complex for initial configurations, requiring technical knowledge or specialized support. The learning curve is high, especially for those who need to create more advanced automations or reports. Additionally, certain processes could be more intuitive and agile in daily use, as small changes require several steps to be completed. Another point is that, at times, the loading time can impact productivity. Review collected by and hosted on G2.com.

Salesforce Sales Cloud has a huge range of features that make managing leads and tracking sales so much easier. The dashboards and reports give great real-time insights, which really help our team make informed decisions. I also love how customizable it is — you can tailor workflows and automations exactly to your business needs. Plus, it connects well with other systems like marketing tools and customer support apps, which makes everything feel more integrated and efficient. Review collected by and hosted on G2.com.

The biggest downside is definitely the complexity. It’s a very powerful platform, but that also means it can be overwhelming at first. The learning curve is quite steep, especially for new or non-technical users. Even small changes sometimes need admin support. The licensing cost can also be on the higher side, and deeper customization usually requires extra time or development effort. Review collected by and hosted on G2.com.

I really like how customizable it is. You can tailor almost everything — workflows, fields, reports, and dashboards — to match your business process. The automation tools like Flows and Process Builder save a lot of time, and the real-time insights through reports help in better decision-making. Review collected by and hosted on G2.com.

The setup can be a bit overwhelming at first because of the number of features. It takes time to fully understand and configure everything properly, especially for beginners. But once you get used to it, it becomes very powerful. Review collected by and hosted on G2.com.

Salesforce is incredibly flexible once it’s set up. I like that we can customize workflows, connect it with other tools we use, and really tailor it to how our teams work. It feels like there’s always a feature or integration that can solve a problem if you’re willing to dig into it. Review collected by and hosted on G2.com.

Salesforce is undeniably powerful, with a vast ecosystem of tools that can handle everything from CRM to marketing automation and analytics. However, the platform’s pricing model is a serious barrier to adoption at scale. Many of its most impactful features are locked behind costly add-ons or higher-tier licenses, which makes it difficult for organizations to roll out access broadly across teams. Review collected by and hosted on G2.com.

Automation – Tasks like lead assignment, follow-ups, and reminders can be automated, saving time and reducing missed opportunities.

Customizable Dashboards & Reports – Managers and reps can track pipeline, forecasts, and performance in real time, tailored to their own KPIs.

Mobile Access – Sales reps can update deals, log activities, and check insights from anywhere. Review collected by and hosted on G2.com.

Cost – Licensing, add-ons, and customizations can get expensive as the organization scales.

Performance Issues – At times, pages load slowly, especially when handling large datasets.

Too Many Features – For smaller teams, the sheer number of options can feel like overkill. Review collected by and hosted on G2.com.

I have been using Salesforce Sales Cloud for the past 5 years. I can vouch for its effectiveness and tech stack. Sales Cloud has many inbuilt features which make it very easy to use and effective for Sales people. The Lead to Opportunity Management and tracking, Account- Contact relationship easily makes itone the of the best CRM's around. There are many unique features like Opportunity Splits, Pipeline Management, Lead Conversion, Lead Scoring which are great drivers of sales. It is also very user friendly and easy to use for non tech people.

Moreover, Salesforce has a wonderful and stable tech stack this enables us to extend its features using Flows, Apex triggers, Asynchronous Apex. A lot of the salesforce automation is declarative like flows, formulas, permission sets, this makes it easy for people with no coding knowledge to also extend its features. I have personally seen millions of records being stored and updated within Sales Cloud with no data being compromised whatsoever.

Salesforce customer support is helpful and quite responsive. Their account executives are also enthusiastic and helpful.

It can also be integrated effectively with various popular payment gateways like Stripe, PayPal etc. Moreover, now with Agentforce being added to Salesforce Sales Cloud there is more AI magic waiting to happen. Review collected by and hosted on G2.com.

The mobile app is not very effective. This is something which needs to be looked into, various bugs exist. Dynamic lists applied to the Sales Cloud platform don't show up on the mobile app. Also, with every version pushed by Salesforce the way the mobile app reacts, and relays changes becomes different and unpredictable. Review collected by and hosted on G2.com.

Salesforce Sales Cloud stands out for its customizability, scalability, and powerful sales tools. It offers advanced automation, AI-powered insights (Einstein), strong reporting, and seamless integration with other tools. It’s great for businesses of any size that want a flexible, data-driven CRM that grows with them. Review collected by and hosted on G2.com.

Here’s what some people often find challenging about Salesforce Sales Cloud:

Cost: It can get expensive quickly, especially with add-ons and extra users.

Complexity: The platform has a steep learning curve and can feel overwhelming for new users.

Customization Requires Expertise: To unlock its full potential, you often need skilled admins or developers.

Sometimes Over-Engineered: For smaller businesses, it might feel like more than what’s needed.

Performance: Large data volumes or complex automations can sometimes slow things down. Review collected by and hosted on G2.com.

The core strength is the platform's ability to be customized and scaled to fit any unique sales process. We value the real-time reporting and forecasting tools, which give us a 360-degree view of our pipeline health and allow management to make data-driven decisions quickly. The huge marketplace of third-party integrations ensures we can connect it to our entire tech stack. Review collected by and hosted on G2.com.

The biggest downside is the steep learning curve and complexity, which can overwhelm new users and lead to poor adoption without extensive, ongoing training. Additionally, the platform is very expensive, and the true cost is often hidden in required add-ons, premium support tiers, and the need for dedicated administrator resources. Review collected by and hosted on G2.com.