When we innovate, we make life easier for our customers, partners and colleagues.
Every day at Fidelity, innovation happens in a hundred different ways. The Innovation Team coordinates all this activity, making sure everyone is pushing in the same direction. It’s what our colleagues want and our customers demand. We achieve our aims in four connected ways:

We prioritise and coordinate innovative projects that meet real client needs. That might be around the use of generative AI in customer operations, or supporting legal teams with new ways to analyse contracts. Whatever the details, our focus is always on implementing improvements quickly.