IT Service Management Complete Self-Assessment Guide
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About this ebook
What are your key IT Service Management organizational performance measures, including key short and longer-term financial measures? Does IT Service Management create potential expectations in other areas that need to be recognized and considered? How do mission and objectives affect the IT Service Management processes of our organization? Does IT Service Management analysis isolate the fundamental causes of problems? What are the rough order estimates on cost savings/opportunities that IT Service Management brings?
This limited edition IT Service Management self-assessment will make you the dependable IT Service Management domain leader by revealing just what you need to know to be fluent and ready for any IT Service Management challenge.
How do I reduce the effort in the IT Service Management work to be done to get problems solved? How can I ensure that plans of action include every IT Service Management task and that every IT Service Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring IT Service Management opportunity costs are low? How can I deliver tailored IT Service Management advise instantly with structured going-forward plans?
There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all IT Service Management essentials are covered, from every angle: the IT Service Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that IT Service Management outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced IT Service Management practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in IT Service Management are maximized with professional results.
Your purchase includes access details to the IT Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
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IT Service Management Complete Self-Assessment Guide - Gerardus Blokdyk
service@theartofservice.com
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping business achieve excellence.
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you’re talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Business Process Architect Self-Assessments, Research, Toolkits, Education and Certifications we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
service@theartofservice.com
Acknowledgments
This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.
Representatives from several client companies participated in the preparation of this Self-Assessment.
Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.
Mr Champagne can be contacted at
http://matthewchampagne.com/
In addition, we are thankful for the design and printing services provided.
Included Resources - how to access
Included with your purchase of the book is the IT Service Management Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
Get it now- you will be glad you did - do it now, before you forget.
How? Simply send an email to access@theartofservice.com with this books’ title in the subject to get the IT Service Management Self Assessment Tool right away.
Your feedback is invaluable to us
If you recently bought this book, we would love to hear from you!
You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.
How does it work?
To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.
What happens when I submit my review?
Once you have submitted your review, send us an email at
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Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of IT Service Management, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment of an organization or facility to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of IT Service Management have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of IT Service Management, a facility or other business manager can quickly review existing operations to determine how they measure