Guaranteed Parts Appliance Depot
GUARANTEED PARTS POLICY

 

TERMS & CONDITIONS:

  • Any additional charges, such as foreign exchange fees, are issued by your credit card company. Please contact them in such cases.
  • We are not responsible for any misidentification of parts.
  • Prices and availability are subject to correction or change without notice.
  • International shipments may incur additional freight charges and duties.
  • Special orders may not be cancelled or returned.
  • Once a package leaves our facility and is in the possession of prominent courier companies, we cannot be held responsible for delays due to factors such as inclement weather, customer absence during delivery attempts, or lost packages. Any issues that arise after shipment will need to be addressed directly with UPS or FedEx according to their respective policies and procedures.
  • Refunds cover the item cost only; shipping fees are non-refundable, but exceptions may apply.

 

NON-RETURNABLE & NON-REFUNDABLE PARTS include:

  • Special Order Parts are Final Sale.
  • Electronic parts such as Motors, Electronic Thermostats, Module Boards, Circuit Boards, Motherboards, Control Boards, Control Panels, Display Boards, Water Level Sensors, etc.
  • Opened or Installed parts.
  • Heartland, Northland, Viking, Aga, Hayward, Kohler, Comfortstar & NXR.

 

RETURN POLICY

To return part(s), complete the RETURN FORM, including your order number and our returns team will get back to you within 48 hours.

  • All return shipping fees will be incurred by the customer.
  • Refunds DO NOT include shipping fees.
  • All Returns must be pre-authorized.
  • Returns received without pre-authorization will not be credited.
  • A 25% Restocking Fee will apply to all returns.
  • Parts cannot be returned for credit after 30 days.
  • If you cancel your order before it is shipped, a 3% processing fee will be deducted from your refund for credit card payments.

SHIPPING POLICY

  • Once the package is marked as delivered by the shipping carrier (e.g., UPS, FedEx, USPS, Canada Post), Guaranteed Parts relinquishes responsibility. For any inquiries, issues, or claims regarding the package, please contact the shipping provider directly.
  • If a customer includes an apartment (APT) number in their shipping address, they should check the following locations for their delivered packages.
    • Main entrance
    • Building lobby
    • Mailroom
    • Front desk or reception area
    • Package lockers
    • Apartment door
    • With neighbors (if informed)
  • Guaranteed Parts is not responsible for replacing or refunding items that the carrier has marked as delivered, unless there is clear evidence of mishandling or an error on our part.
  • Customers must ensure accurate and complete shipping information. Guaranteed Parts is not liable for delays, misdelivery, or returns caused by incorrect addresses provided by the customer.
  • Customers must provide street or civic addresses, as Guaranteed Parts ships exclusively by courier and cannot deliver to P.O. boxes. If a P.O. box address is provided, customers will be contacted via email to correct it. Guaranteed Parts is not responsible for any shipping delays this may cause.
  • Customers may incur extra shipping fees for large items or oversized parts, and they will be given the choice to cancel or approve these charges before payment.
  • Orders sent to countries other than the U.S. & CANADA may incur import fees, customs duties, and taxes imposed by the destination country. We cannot influence these charges or anticipate their amount, so the recipient is accountable for these fees. Customs regulations differ significantly by country; hence, please consult your local customs authority for more details. Clearance procedures may potentially delay delivery times.

**TO SUBMIT A DAMAGED PARTS CLAIM, YOU MUST EMAIL PICTURES OF BROKEN ITEM AS WELL AS THE INNER AND OUTER CARTON PACKAGING TO: [email protected]