Refund policy

Groovys.com Return Policy

Groovys.com gladly accepts returns on apparel, footwear and all accessories within 30 days from the time your order shipped. Items MUST have all original tags attached and will not be accepted if they have been worn, altered or damaged. Items MUST be odor free. Footwear returns must be in original shoe box and will not be accepted if the shoe box is taped or altered in any way or missing the lid. Returns that are shipped back to Groovys.com at 602 S. Clark St. Rockwall, TX 75087 will be eligible for a refund to your original method of payment. If your purchase qualified for free shipping, you will be eligible for a refund, less our shipping charges of $7.95, to your original method of payment. Return shipping charges are at the expense of the purchaser. Any returns that are processed at our Forney or Rockwall store locations will be eligible for a refund ONLY in the form of a store credit on a gift card.

Shipping charges will not be refunded. 

Orders placed using Shop Pay Installments have the same requirements as above. Any returns must be made within 30 days of the original order date. 

All sales are final on sale or clearance merchandise, perfumes and shampoo & conditioner bars. 

If your order does not meet our return policy requirements stated above, it will not be accepted as a return, and you will be responsible for the re-shipping fee. Any items rejected for return will require a re-shipping fee of $7.95. If we do not receive the re-shipping fee within 7 days, we will donate all items to charity on your behalf.

We are not responsible for items that are damaged on return shipments. Please package all items securely.

Return Process

To return items, you must include your original sales receipt. We suggest that you send items back to Groovys.com using a tracking number. We are not responsible for items that are lost or damaged while in-transit to us.  Return items are to be sent to the following address:

Groovys.com
Returns Department
602 South Clark St
Rockwall, TX 75087

Exchanges

Due to the fast pace of our changing inventory, it is best to return your item(s) for a refund and place an order for the item(s) you want.