Airline Quotes

“I will no longer book with an airline that does not include a personal item and carry-on in its fare.”
― Steven Magee

“In leadership, you gotta love people first. Love the position second.”
― Janna Cachola

“It's okay to have a faulty product, it's not okay to have a faulty customer service. We cannot control engineering issues or weather, but we can control how we serve our guests.”
― Janna Cachola

“Good luck with trying to get a canceled ticket refunded from a budget airline!”
― Steven Magee

“It can take days to get rescheduled on a budget airline if they cancel your flight.”
― Steven Magee

“The airline disaster of Christmas 2022 reminded me to never check a bag when traveling.”
― Steven Magee

“The Christmas 2022 airline disaster can be traced back to a lack of government regulation of the industry.”
― Steven Magee

“The Christmas 2022 airline disaster taught us to always book the biggest airline carrier if the prices are similar.”
― Steven Magee

“After the Christmas 2022 airline disaster, people started reporting problems with getting compensated.”
― Steven Magee

“It is a really nasty thing for an airline to strand a passenger thousands of miles away from their final destination.”
― Steven Magee

“If I do not have 100% confidence that an airline is going to fly me to my final destination, then I can no longer book with that airline.”
― Steven Magee

“It only took one flight with a budget airline to discover how horrible their airline was!”
― Steven Magee

“Calling 911 for a police officer when an airline is engaging in extortion with you is a perfectly reasonable thing to do.”
― Steven Magee

“When having a confrontation with an airport gate agent, you must remember they have the power to cancel your expensive airline ticket for any reason they want to.”
― Steven Magee

“An airline gate agent confronted me and told me that I had to delete my video recordings I had made in the gate area or I would not be allowed to board the flight. I opted to keep my video recordings and they canceled my airline ticket. The videos I made became popular on social media and the advertising revenue more than paid for my replacement airline ticket on a much nicer airline!”
― Steven Magee

“I will not fly an airline again that cancels my airline ticket at the airport gate for a silly reason.”
― Steven Magee

“It is cheaper for an airline to bump passengers off an oversold airplane than it is to sell the correct number of seats for it.”
― Steven Magee

“A reprimand does not often repair underperformance. It takes coaching, culture and candor.”
― Janna Cachola, Lead by choice, not by checks

“Everything we do is in service to people. When we lead, it is to serve our people so they can serve our customers.”
― Janna Cachola

“It's okay to have a faulty product, we don't like it, but its okay. What's not okay is if the service is faulty, if our response to the customer is faulty. The reason for their patronage is determined by how we made them feel.”
― Janna Cachola

“I flew on a Boeing 737 Max 9 in 2019. I remember it had a very weird climb to cruising altitude compared to other airplanes I had flown on. It was also a wireless WiFi streaming entertainment airplane that needed passengers to use their phones to stream to the airline app that had to be installed prior to take off. It had weird cabin lighting I had not seen before.”
― Steven Magee

“If the choice is between an airline flying the Boeing 737 Max and an airline that does not, I will be purchasing my ticket from the safer airline.”
― Steven Magee

“The explosive decompression of the Boeing 737 Max 9 is expected to lead to airline travelers avoiding the window seats.”
― Steven Magee

“Airline window seats were so wonderful until the explosive decompression of the Boeing 737 Max 9.”
― Steven Magee

“Great service is not just about what we can fulfil. It's also about giving space and dignity for customers to decide how they want to be served.”
― Janna Cachola

“The Boeing 737 Max 9 is just one of the numerous problems the USA airline industry has.”
― Steven Magee

“If you think the Boeing 737 Max 9 is the only issue the USA airline has, you are easily misled.”
― Steven Magee

“The Boeing 737 Max 9 is just the tip of an iceberg of problems the USA airline industry has.”
― Steven Magee

“Belonging is important for a person’s health, just as it is important to your business’s health.”
― Janna Cachola

“It was gross. All those years I’d so neatly compartmentalized things. Tucked Anger away in a box. Folded up my feelings and stowed them in the overhead compartment like a good passenger on the airplane of life. Allowed the rage to simmer only long enough to heat my cheeks but never long enough to burn down the prison I was trapped in.”
― Liana Brooks, All I Want For Christmas Is A Cryptid