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Get the celebrity treatment with world-class service at The RuMa Hotel and Residences

Nestled in the very heart of Kuala Lumpur's Golden Triangle and just steps away from the Petronas Twin Towers and KLCC, The RuMa means home in its literal sense. A serene sanctuary amidst the downtown hustle and bustle, it is a hotel that captures all the intimacy of a home run by an accomplished host. A stay will inspire you to uncover the city's origins and local heritage in a contemporary setting that exudes the soothing qualities of a true urban sanctuary. The RuMa's luxuriously appointed guest rooms and suites, many with breathtaking views across the city's famed skyline, not only pay tribute to its locale, they also embrace a new form of guest experience, unlike any in the region today. Once you arrive at The RuMa you enter a world that revolves around you. The RuMa Hotel covers all of your dining needs. ATAS, a specialty European bistro where every bite reflects passion, creativity, and skill. At the heart of ATAS lies a commitment to sustainable practices, combined with European cooking techniques to redefine the boundaries of taste and tradition, while SEVEN Lobby Bar offers a selection of expertly curated and crafted classic cocktails and distillates from around the world plus snacks, The LIBRARI is designed as the all-day venue for afternoon tea, snacks, and light meals with international flavours, and SANTAI Pool Bar and Lounge offers cocktails, snacks and refreshments with local flavours throughout the day. The RuMas 6th floor represents an entirely new take on wellness. Immediately connected to the hotel's gorgeous 25-meter outdoor pool and sundeck, cantilevered from the building and overlooking KL's landmarks, as well as to SANTAI, a dynamic and versatile pool bar & lounge, UR SPA is about intelligent, genderless and result-driven treatments that work around our guests' schedule and combine Modern Science with Ancient Healing. Part of UR SPA are a state of-the-art Gym and a barber shop, operated by internationally famed barber and perfumery Truefitt & Hill, London.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

The Leading Hotels of the World
Hotel chain/brand

Property highlights

Situated in the real heart of Kuala Lumpur, this hotel has an excellent location score of 9.5

Breakfast info

Continental, Asian, Buffet

Private parking at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
1 extra-large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.5
Facilities
9.4
Cleanliness
9.6
Comfort
9.6
Value for money
9.0
Location
9.5
Free WiFi
9.3
High score for Kuala Lumpur
Select topics to read reviews:

Guests who stayed here loved

  • Jakub
    Poland Poland
    We stayed at Ruma only for couple nights, and the experience was good, we weren’t wowed but we enjoyed our stay On the upside: - The hotel has a pretty unique and nice decor - Location is very good - you can walk anywhere - Staff is generally...
  • Mary11111
    Russia Russia
    Breakfast is fantastic. Location is super, everything is near. Just next to petronas towers. Personnel is very helpful. Rooms are clean.
  • Susan
    Australia Australia
    Great location and the staff were very helpful and friendly. Room was perfect and cleaned daily. Room service was quick and food arrived hot. Any issues that I had staff were available to assist and resolve.
  • Jingle
    Malaysia Malaysia
    The design of the hotel room and light ambience is perfect. It is definitely a luxury staycation for me.
  • Tan
    Malaysia Malaysia
    Everything very comfortable and clean. I think it’s my best experience for staying a hotel.
  • Thomas
    United Kingdom United Kingdom
    Hotel and room decor. Lots of lighting options in the room. Well equipped gym. Comfy pool loungers. Attentive and friendly staff. Central location walking distance from park and towers
  • Juliana
    Australia Australia
    The Ruma is so comfortable, the staff are exceptional, shout out to Azlan. The room and bed was very comfortable. Definitely will come back!
  • Marina
    United Kingdom United Kingdom
    I love everything gym, swimming pool, bed and I love the breakfast. You can walk to foodie street.
  • N
    Nino
    Poland Poland
    We had a wonderful stay at the Ruma hotel. Throughout the whole time we were staying there we felt as the most wanted guests. The whole team is very positive and extremely helpful, any ask we had was quickly organized for us. The food is...
  • Anna
    Switzerland Switzerland
    the food, the room with view on the petronas towers (you need to select the right room in order to have this view), everything was very clean. the location was perfect to explore the city.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • did u provide complimentary rooms decoration for birthday?

    Yes, do advise us upon booking that you will be staying for occasion.
    Answered on 2 February 2021
  • Hi, Grand king room got bathtub?

    all our rooms come with bathtub
    Answered on 22 December 2020
  • Hi how is the flexi check in/out works?

    Good Day, We no longer have the 24 hours check in and check out. Thus, our standard check-in time is 3 pm (15:00hrs) onwards on the arrival date. Che..
    Answered on 24 December 2020
  • Hi is the coffee machine available in grand king room?

    all our rooms have a Nespresso coffee machine in the room
    Answered on 26 February 2021
  • is this room come with bathtub ?

    Please be inform that all room type are equip with bathtub
    Answered on 22 November 2021
  • Any free decoration with balloon or cake for birthday celebration?

    Complimentary minimalist decor and amenities will be arranged. Should you require more arrangements it will be chargeable
    Answered on 2 February 2021
  • Still looking?

Hotel surroundings

Restaurants
4 restaurants on site

  • ATAS
    • Cuisine
      European
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian
  • SANTAI Pool Bar and Lounge
    • Cuisine
      Local
    • Open for
      Brunch • Lunch • Dinner • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian
  • SEVEN Lobby Bar
    • Cuisine
      International
    • Open for
      Cocktail hour
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
  • The LIBRARI
    • Cuisine
      International
    • Open for
      Brunch • Lunch • Dinner • High tea
    • Ambiance
      Family friendly • Traditional • Modern • Romantic

Facilities of The RuMa Hotel and Residences
Great facilities! Review score, 9.4

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Private parking
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • Spa and wellness centre
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
  • Dressing room
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
Kitchen
  • Dining table
  • Coffee machine
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Tour or class about local culture
    Additional charge
  • Walking tours
    Additional charge
  • Evening entertainment
    Additional charge
Living Area
  • Dining area
  • Seating Area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Transport
  • Public transport tickets
    Additional charge
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Tile/marble floor
  • Soundproofing
  • Car hire
  • Laptop safe
  • Lift
  • Fan
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
Pool 2 - outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Pool with view
  • Pool/beach towels
Wellness
  • Kids' pool
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
Languages spoken
  • Mandarin
  • English
  • Malay
  • Cantonese

House rules
The RuMa Hotel and Residences takes special requests - add in the next step!

Check-in
From 15:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 00:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Extra bed upon request
MYR 200 per child, per night
Cot upon request
Free
2+ years
Extra bed upon request
MYR 200 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash

The fine print
Need-to-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The RuMa Hotel and Residences in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about The RuMa Hotel and Residences

  • The prices at The RuMa Hotel and Residences may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at The RuMa Hotel and Residences is from 15:00, and check-out is until 12:00.

  • The RuMa Hotel and Residences has 4 restaurants:

    • The LIBRARI
    • SANTAI Pool Bar and Lounge
    • ATAS
    • SEVEN Lobby Bar

  • Room options at The RuMa Hotel and Residences include:

    • Double
    • Twin
    • Studio
    • Suite

  • The RuMa Hotel and Residences offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Massage
    • Evening entertainment
    • Back massage
    • Spa lounge/relaxation area
    • Head massage
    • Swimming Pool
    • Foot massage
    • Spa facilities
    • Full body massage
    • Walking tours
    • Neck massage
    • Spa/wellness packages
    • Hand massage
    • Tour or class about local culture
    • Couples massage
    • Fitness

  • The RuMa Hotel and Residences is 850 yards from the centre of Kuala Lumpur. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Guests staying at The RuMa Hotel and Residences can enjoy a highly-rated breakfast during their stay (guest review score: 8.4).

    Breakfast option(s) include:

    • Continental
    • Asian
    • Buffet