How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
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Check order status, track or change your order, return items and more.
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iPhone
- How to Purchase an Unlocked iPhone
- Using eSIM
- Store Pick up Procedures
- Setting Up and Activating your iPhone
- Wireless Carrier Support
- Service Cancellation (if needed)
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Apple Account
- Benefits of an Apple Account
- Find or Reset Password
- Guest Checkout
- Manage Your Account
- Privacy Policy
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Payment & Pricing
- Payment
- Tax
- Education Pricing
- U.S. Government Pricing
- Promotions, Rebates, and Coupons
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Returns & Refunds
- U.S Returns & Refunds Policy
- How To Return an Item
- Refunds
- Gift Returns
- Additional Information
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Shipping & Pickup
- Shipping & Delivery
- Apple Pickup
- What's Next?
- Text Notifications
- Carrier Delivery Notifications
- Shipping Policies
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Viewing & Changing Orders
- Online Order Status
- Check Order Status
- Track Shipments
- Edit Your Order
- Cancel Order
- View or Print Invoice
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Shopping Experience
- Saving Items for Later
- Shop the Apple Online Store
- Experience the Apple Store App
- Sign out of the Apple Online Store
- Find an Apple Retail or Reseller Store
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Online Exclusives
- Engrave Your iPad, AirTags or Apple Pencil
- Configure Your Mac
- Buy a Certified Refurbished Product
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Policies
- Privacy Policy
- Sales and Refund Policy
- Hardware Warranties
- Site Terms of Use
- Software License Information
- Security Policy
- Legal Information