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CHAPTER ONE to FIVE

2019, A TECHNICAL REPORT ON POST GRADUATE ENGINEERING PRACTICAL EXPERIENCE

This report presents my professional experience in Information and Communication Technology and Engineering practice in a number of organisations where I have being opportuned to work,particularlyMarvel Fountain Links (ICT Solution / Computer Technology), High Court of Justice andCustomary Court of Appeal, Oyo State Judiciary. I have worked in the capacity of Chief Technical,ITSupport Officer cum Computer Analyst from 2006 to Pioneer/Head ofICT departmentin 2010 at High Court of Justice before being posted to Customary Court of Appeal in 2018 as Pioneer and Head ICT department, till date, in the Oyo State Judiciary. My report of Information, Communication Technology and Engineering workexperience during that period is presented as “Professional Practice while inEmployment outside the University System before and after the Mandatory National Youth Service Year (NYSC) between 2006 and 2007” in this report. A major part of this report stemmed from experiences gather at the Marvel Fountain Links (ICT Solution/Computer Technology Company) and the Oyo State Judiciary, where I have worked as Information Technology personnel for asizeable chunk of my working experience.

CHAPTER ONE 1.0 INTRODUCTION To become an Engineer had been my dreams in my early life at the elementary school. I often wonder how images move and talk from my daddy’s black and white Television set back then, and had asked many questions some of which were not correctly or satisfactorily answered. Some of these questionsinclude how someone at one remote end, call and speak to someone at a distance location. As I grew older, I acquired the experience to loose and screw back machines to actually see what they were made of and by this act, I became more interested in the application of these scientific branch of knowledge called engineering. My love for calculations and mathematical expression was another factor that drove my path into the science class when I was shortlisted among students to study science after the junior West African Examination in 1993/94. The moment I passed out from secondary school, I engaged in apprenticeship with a neighbour (Peace Electronics), who happened to be a radio and television repair technician. While with him I acquiredknowledge of troubleshooting, repairs, soldering and de-soldering of electronics appliances.From there, I proceeded to Josalek Contactor Company ‘one of the contactor with the Nigeria Brewery’ as a contract staff in order to raise money for higher institution. I was attached to the Engineering Department where I was exposed to troubleshooting and repairs of industrial electrical appliances.There I meant the then Chief Engineering Manager (Engineer Fajimi) who also encouraged me to study engineering in the higher institution. LaterI proceeded to study Electrical and Electronics Engineering at the University with the mind of being on my own (Having my own company), and or work with the government, other institutions, or join a firm or work for someone else. 1 My undergraduate training in Electrical and Electronics Engineering took placeat the LadokeAkintola University of Technology (LAUTECH), Ogbomosho between 1999 and 2005. I learnt the fundamentals of Electronics, Electricaland Computer systems design and theories, Physics, Mathematics,Engineering Design and Drawing, Engineering Materials, Management andAccounting e.t.c during my undergraduate training years. My three months and six monthsStudent Industrial Work Experience Scheme (SIWES) training was carried outbetween January – March, 2003 at Broadcasting Cooperation of Oyo State (BCOS) and April - October 2004 at the Micro-Data Computers (aComputer Services and Information Technology company). During my National Youth Service Corps Year (NYSC), I enrolled at Cisco Networking Academy – University of Benin Centre, where I did a course on Microsoft Certified System Engineer. I also acquired the following skills among others:Computer Systems Repairs and Maintenance, Computer SystemsProcurement, Sales and Marketing, Computer Training and SoftwareDevelopment, Computer Network Principles and Concepts, NetworkImplementation using Coaxial, Unshielded Twisted Pair (UTP), Shield Twisted Pair (STP) cables, printer’s installation and repairs, and intercom services and maintenance Between February 2006 and January 2007, I had my National Youth ServiceCorp program at the Himios Consult (A consulting company to NDDC Projects), where I was employed as Assistance Site Engineer (Electrical) and was involved in Project Monitoring and Supervision under NDDC, Supervision Equipment Installation and Preparation of valuation work done on Project Supervision. Later I joined Guinness Nig. PLC (Benin Brewery), where I provided a key support to the Electrical Service Manager, assisting Senior Electrical Supervisor on achieving effective repairs, preventive maintenance on Electrical equipment and running reports and updating team members on progressive status. 2 Also between 2006 and 2010, I have the role of an Information Technology (IT) Technical Support officer in differentorganisations where I had to repairs and maintain their computer systems and monitornetworks of the organisations where I had worked. As a consultant I had to install andconfigure computer systems, diagnose hardware and software faults andsolve technical and applications problems, either over the phone or in person. I had also delivered executive and management training to many organizations and individuals on computer system maintenance, MS-Office packages. The roles I have worked in have spanned several areas of expertise.Organisations increasingly rely on computer systems in all areas of theiroperations and decision-making processes. It is therefore very crucial toensure the correct running and maintenance of the ICT systems, which is theresponsibility I have had to bear in organisations where I have worked. 3 1.1 BIO - DATA INFORMATION I was born January 1st 1979 to Late Mr&Late Mrs J. A. Adeyemo of Ile-OgunjenleOgbomoso North, Kinnira, Ogbomoso, Oyo State. They both relocated to Ibadan where I beganmy primary education career at I. D. C. Primary School, Opposite Bola Ige International market, Ibadan between 1988 and 1992. I proceeded to Holy Trinity Grammar School and Alugbo Community Grammar School for my secondary school education, sat for the West African Senior Secondary School Certificate and National Examination Council./ 1. 2 RESUME ADEYEMO, OlusegunAbiodun Plot 17, Zone 2, Mercyland Estate, Apatuku Area, Elewuro – Apatupu Road OffAkobo – Olorunda Road, Akobo, Ibadan, Oyo State, Nigeria : oaadeyemo2004@gmail.com: State:Oyo LGA: Ogbomoso North +2348038646852 Date of birth: January 1st, 1979 Sex: Male OBJECTIVE: To build a career in an organization and seeking to work alongside a team of professionals in a highly dynamic, challenging and proactive environment that offers profound exposure and experience while I am equally adding value to the system. PROFILE: A personable, responsible, hardworking, career-minded person, friendly, approachable and highly cultured prospective Engineer® with extensive knowledge in the delivering of best IT solutions which focuses on managing Information Technology tools and services, Hardware Engineering. 4 Fast leaner with good interpersonal communication skills and who is able to influence maintenance culture positively toward the site vision,I have managed and successfully supervised to completion various IT services, projects and solutions which focus on cost optimization and service upgrade. EDUCATION QUALIFICATIONS:  LadokeAkintola University of Technology,Ogbomoso B.Tech 2005  Alugbo Community Grammar School, Erunmu, Oyo State WASSCE 2000  National Examination Council (Nov) NECO 2005  I.D.C Primary School, Old Ife Road, Ibadan, Oyo State PSLC 1991  CISCO Networking Academy®UNIBEN Centre, Edo State CCNA1 2006  Information Technology Infrastructure Library ITIL In-view  The Nigerian Society of Engineer MNSE In-view  Project Management Programme PMP In-view (ITIL) Foundation MY WORK EXPERIENCE OYO STATE JUDICIARY CUSTOMARY COURT OF APPEAL OYO STATE, IyagankuG.R.A. Quaters, Ibadan, Oyo State. May 2018– Till date. Senior Computer Analyst (ICT Department) Responsibilities: - Pioneer and Head of Department. 5 - Work with Chief Registrar in managing and resolving incident resulting from day to day use of computer systems. - Repairs/Replacement of faulty part of computer components. - Application of basic techniques of computer safety and maintenance. - Training of Judges, Grade ‘A’ Presidents and supporting staff on basic computer applications and their usage. - Troubleshooting and resolving hardware, software, and connectivity problems - Monitoring outsourced IT services provided by 3rd party vendors such as web/mail services, Internet resources and business applications for availability, adequacy and adherence to Service Level Agreement (SLA). - Assembling and Installations of Computer Systems. - Managing user’s accounts, providing help desk support, diagnosing hardware/software errors and help resolve technical application problems. - Integrating new hardware into existing systems. - Maintaining records of IT inventory list of all hardware and other devices - Diagnosing and correcting of failures in computer systems, Printers, and other accessories. - Ensuring timely resolution of ICT resources users’ problems/issues in a professional manner to minimize downtime of business activities while also ensuring optimal use of ICT resources. - Working with Chief Registrar to ensure stock levels for IT consumables and hardware accessories and IT maintenance tools are at acceptable levels. - Files and Data Recovery. - Discharging of any other functions as may be assigned from time to time. 6 HIGH COURT OF JUSTICE OYO STATE Ring Road, Ibadan, Oyo State. October 2010 – May 2018. Computer Analyst (Computer Services/Information Technology) Responsibilities: - Pioneer / Sectional Head of ICT. - Repairs/Replacement of faulty part of computer components. - Managing the computer training center. - Management of IT staff, including supervision, scheduling, development, evaluation and disciplinary actions. - Training of Judges, Magistrate and supporting staff on basic computer applications and their usage - Work with Chief Registrar in managing and resolving incident resulting from day to day use of computers and network resources. - Assembling, configuring and Installations of Computer Systems and Workstations. - Maintain records of IT inventory list of all hardware and related devices - Managing user’s accounts provide help desk support, diagnosing hardware/software errors and help resolve technical application problems. - Integrating new hardware into existing systems. - Diagnosing and correct systems failures. - Files and Data Recovery. - Discharging of any other functions as may be assigned from time to time. 7 MARVEL FOUNTAIN LINKS Plot 18, Mercyland Estate, Apatupu Area, Akobo, Ibadan.Oyo state. AUGUST 2007 - Present System Engineer/ICT Support (Principal Partner) Key responsibilities: - Supervise Sales, Supplying and Maintenance of Computer Systems, Printers and Accessories. - Manage day-to-day computer support and networking problems to companies and organiasatios as need arises. - Provide technical assistance to computer system users and co-team members in IT industry - Install and configure workstations. - Install various software applications on Windows (XP, Vista, 7, 8, and 10) workstations such as MS-Office, Graphic software, Networking and other application packages. - Create program documentation. - Integrate new hardware into existing systems. - Diagnose and correct systems failures. - Files and Data Recovery - Networking and Internet Services. - Tutor of students on ICT training. - Consulting Engineers. 8 GUINNESS NIG.PLC BENIN BREWERY Oregbeni Industrial Estate, Ikpoba Hill, Benin City. Edo State. 2007 -AUGUST 2008. Temporary staff – Asst. Electrical Manager Keyresponsibilities: - Providing key task support to Electrical services Manager. - Assisting Senior Electrical Supervisors on achieving effective repair and preventive maintenance of Electrical equipment. - Engage in installation of Electronics/Electrical equipment. - Manage of personnel concerning Electrical issues. - In the repairs and maintenance of electric motors, Valves and Instrumentations materials. - Engaged in troubleshooting appliances/equipments switching from 33 to 11KV. - Part of Profit Improvement Project (PIP) team. - Fault finding and rectification in electrical and instrumentation circuitry - Running reports/Updating team members on progress status. MARCH 2006 NYSC, Edo State. HIMIOS KONSULT (CONSULTING ENGINEERS) 71 Textile Mill Road, Benin City, Edo State. Site Engineer Keyresponsibilities: - Project monitoring and supervision under Niger-Delta Development Commission (NDDC) Projects. 9 - Project Management. - Supervision of Equipment Installation. - Preparation of valuation of work done on project supervision. MICRO-DATA COMPUTERS Iwo Road, Ibadan, Oyo State. APRIL 2004 - OCT 2004. System Engineer Responsibilities: - Assembling and Installations of Computer Systems. - Repairs/Removing of faulty part of computer components. - Networking of computer systems. - Tutoring of student on training. BROADCASTING COOPERATION OF OYO STATE (BCOS) Basorun, Ibadan, Oyo State. MARCH 2003 Industrial trainee Responsibilities: - Outside Broadcasting Services. - Editing suit management. - Troubleshooting of Intercom Problems. RESEACH: Design and Construction of obstruction detector use infrared techniques. AWARD: -2005. Guess Lecturer of the Month Award by Nigeria Society of Nigeria - July 2010 10 TECHNICAL SKILLS:  Network: MS Windows workstation. Basic TCP/IP, Cabling, Upgrade, installations and configurations, Networking, Computer networking (LAN, WAN),  Software: Good user of Microsoft office (Word, Excel & Power point and others packages), excellent use of windows 7/8/10/ Server 2008/2012 in setting up and configuration, familiar with Maximo software.  Hardware: IBM, DEL and HP compatibles for workstations and servers, PC assembly, upgrading, configuration and installation and trouble shooting.  Operating Systems: Window 98.2000, 2003, Window XP and Window Vista, window 7, window 8, window 10 & basic knowledge of UNIX  REPAIRS:System (Laptop and Desktop) repairs and maintenance.  Project Management IT QUALIFICATIONS/TRAININGS/CONFERENCE/WORKSHOP  Certificate of Course Completion (Networking Basics), Cisco Certified Network Academy. University of Benin, Edo State  Certificate of Attendance on How to Start, Manage and Grow a Business Enterprise.  Certificate of Training in Industrial Process (By Automated Process Limited).  Certificate of Proficiency in Computer Engineering-“Core Hardware”  Certificate of Proficiency in Computer Desktop publishing and Data Processing  Certificate of Participation on Ethics, Management skills and Information 11 Technology by National Judiciary Institute, Abuja  Leadership Capacity Training for Sectional Head of Judiciary Staff TECHNICAL PAPER/TRAINING DELIVERED  MS Word Training (Beginner and Intermediate) for Confidential Secretary of Oyo - 1st – 31st May, 2012 State Judiciary.  MS-Word Training (Introduction and Beginner) for Oyo State Judiciary Staff -Nov. 2012 – Till Date  On Microsoft tools and Internet Usage for Senior Staff of Federal Ministry of Agric, South-West Regional Office at Executive Training Center, Moor - 18th – 19th December, 2012 Plantation, Apata, Ibadan.  Two days training on MS-Excel to Management team of WEMABOD Estate Limited, Marina, Lagos - March, 2010  Technical Paper presentation on Computer System Maintenance and Basic troubleshooting at Nigeria Society Engineer Monthly Meeting, Ibadan branch - July, 2010 PROFESSIONAL INSTITUTE AFFILIATED  Alumni Community, CISCO Networking Academy.  Member, the Institute of Engineering and Technology.  Graduate member, Nigerian Society of Engineers (NSE).  Member. Nigeria Computer Society (NCS) in view. SPECIAL ATTRIBUTES 12      HOBBIES: Special interest in ICT and related matters Ability to analyse issues, compile and write reports and papers Endowed with drafting skills Abilities to relate to all cadres of officers irrespective of gender Ability to work long hours under pressure. Reading, Teaching, Traveling and Table tennis. REFEREES: ENGR. O.F. OSENI Electronics & Electrical Department, LadokeAkintola University of Technology (LAUTECH), P M B 4000 Ogbomoso, Oyo State, Nigeria. 08033934222 ENGR. OLAYINKA ALI HON. JUSTICE B. O. ADENIJI Director (High Ways Dept.) Hon. RT. Chief Justice of Oyo State Ministry of Works & Transport, High Court of Justice R/R, Ibadan, Oyo State, State Secretariat Complex, Ibadan. 08023273489 08023256070 CHAPTER TWO 13 2.0 OVERVIEW OF MY INDUSTRIAL ENGINEERING EXPERIENCE. At the university, i.e. LadokeAkintola University of Technology (LAUTECH), Ogbomoso, I was exposed to classroom trainings and lectures, some of which led to Laboratory tests and practical works in both Computer Engineering and Electrical and Electronic Engineering fields. My practical engineering experience started after my year two (2) programmewith a three (3) month Student Work Experience Programme (SWEP) at Broadcasting Corporation of Oyo State (B.C.O.S), Ibadan. I did my computer appreciation programme, used the Microsoft packages, exposed to editing packages, performed document scan, print jobs and email activities, I also engaged in live programme with OB services. In 2004,I had my Students Industrial Work Experience Schemes (SIWES), which lasted for six (6) months at Micro-Data Computers where I had good knowledge of computer repairs and maintenance. In 2006, I was mobilized for my compulsory National Youth Service program in Edo Statewith a company (Himios Consults) under NDDC projects (Electrification and Bore-Hole) where I served as a Site Engineer (Electrical) where I had knowledge of Project monitoring and supervision,Preparation of valuation of work done on project supervision, Project Management, Supervision of Equipment Installation of projects under Niger-Delta Development Commission. The quest to make a success of my career in ICT drove me to enroll for and attend a course at Cisco Network Academy, UNIBEN centrewhere I learnt the principles and protocols of Internet Addressing, Internet protocols and Computer networks. During and after my National Youth Service, I joined Guinness Nigeria PLC (Benin Brewery) to continue my National Service and later given appointment as Temporary Staff in January, 14 2017.However, I was exposed to FMCG multinational company experienced, to be part of teamthat repairs electric motors, repairs and replacement damaged valves, automation and instrumentation engineering,and part of the team that installed of 500kva electricity transformer, part of engineering team that carried out maintenance planning method, active team member of Based Walk About “designated team to inspect and know potential failure in plant and provides remedy to the standard” maintenance of chill plant and part of engineering management decision tem. In conjunction with a company that manage their ICT section, I also exposed to various technologies in the computing field thereby enhancing my engineering experience in principles and protocols of Internet Addressing, Internet protocols, IT Asset maintenance, internetwork designs and management, Computer hardware and IT infrastructural development. 2.1 INDUSTRIAL WORK EXPERIENCE As undergraduateengineering in LadokeAkintola University of Technology, Ogbomoso, I benefited from two practical industrial trainings, the Students Work Experience Programme (SWEP)at Broadcasting Corporation of Oyo State (B.C.O.S) in 2003 and the Students Industrial Work Experience Scheme (SIWES) at Micro – Data Computers Ibadan, Oyo state in 2004. 2.1.1 SWEP - Broadcasting Corperation of Oyo State (B.C.O.S), Ibadan, - 2003 The Students Work Experience Programmeis a two (2) unit programme followed by a report after the programme. During this programme I was opportuned to be part of team that transmitted life broadcasting via OB (Outside Broadcasting) services, exposed to MCR; the technical hub of a broadcast operation where the signal from both audio and video pass through prior to 15 transmission, troubleshooting and maintenance of Intercom problems. I also learnt crimping and termination of telephone cables. 2.1.2 SIWES – Micro–Data Computers, Ibadan, Oyo State - 2004 The Student Industrial Work Experience Scheme (SIWES) is a six (6) month field experience for engineering student and it is a four (4) unitsprogramme followed by a report after the training. I did my SIWESat Micro – Data Computers, Ibadan, Oyo State between April 4th 200 and October 29th 2004.I spent my time reading through the book ‘A+ Certification’ and MCSE. This assisted me to know the basic Computer components, simple computer networks, the computer command tools, software installations, computer windows environment, and installation of printers and troubleshooting. However, the repairs of computers involving backups, data migration and deployment encouraged me in the business of Computer sales and repairs matching the configurations with the purpose of use. During this training, I was involved in many projects that company was handling; 1). Supply 6 units of Pentium (IV) processor computers to Ogunnaike Farm – Hope Poultry off Old Ife Road, Alakia Ibadan and networking of three computer systems (MD, Admin and Account) using MTN dial-up connection, 2). Supply 20 units of Pentium (IV) processor computers of to Agro-Oil Company located opposite Nigeria Breweries PLC, New Ife Road, Ibadan, Oyo State, 3). Supply 3 units of Pentium (IV) processor computers and Laserjet printer to De-DamakNigeria Limited along Iwo Road, Ibadan, 4). Supply 5 units of Pentium (IV) processor computer systems to Spotless Computer Business Center, Ibadan, networking and maintenance, 5). some others individual users. The major tasks we undertookafter supply were upgrading the computer hard-drives, computer memory sticks (SDRAM/DDRAM), partitioning of the operating system to Windows XP, NT 16 and Windows 98, repairs and maintenance of computer systems networking, and printers. These and many tasks were handled by my team and I later became the team leader under the supervision of Managing director of the Company. Later, I was co-opted with instructors to train apprentices and other IT students attached to the company. 2.2 NYSC - HIMIOS KONSULT (CONSULTING ENGINEERS) My engineering experience during NYSC was in the - 2006 areas of projects supervision, electrifications, water projects and evaluation of work done on all projects under Niger Delta Development Commission (NDDC) with a company called HimoisKonsult (Consulting Engineers) located at 71 Textile Mill Road, Benin City, Edo State under the chairmanship of Late Engr. Hikhiomoya of blessed memory. The Niger Delta Development Commission (NDDC) is a federal government agency established by Nigerian President OlusegunObasanjo in the year 2000 with the sole mandate of developing the oil-rich Niger Delta region of Nigeria. During my service year while in this company in the position of a Site Engineer (Electrical), I was part of the team interfaced with all companies and field engineers executing NDDC projects both Electrification and Bore-hole water) in Edo State. Our major tasks were to monitoring and supervision of projects as prescribed and designed by the Commission, Project Management, Supervision of Equipment Installation and preparation of valuation of work done on projects supervised. I was actively involved in the installation of 500KVA substations to many communities under NDDC projects. I worked with consultants during the process of installation, deployment of materials and resources including distribution to the end consumers. Before the end of my service year, I gained considerable experience supervising the installation of500kva substation, as well as erecting of standard electricity poles. 17 2.2.1 Substation Asubstationiswherethetransformer,switchingandprotectionequipment (feederpillar)areinstalled.Itcouldbeanoutdoororindoortype.Forelectricityprojectsmainlyatdistribu tionlevel,therearetwomaintypesofsubstationnamely:primaryinjection(33/11kVsystems)anddistrib ution(33/0.415kVor11/0.415kVsystem)substations.Asubstationisapartofanelectricalgeneration,t ransmission,anddistributionsystem.Substationstransformvoltagefromhightolow,orthereverse,orpe rformanyofseveralotherimportantfunctions.Betweenthegeneratingstationandconsumer,electricpo wermayflowthroughseveralsubstationsatdifferentvoltagelevels. 2.2.2SelectionandLocationofSiteforaSubstation Thefollowingfactorsareconsideredwhilemakingsiteselectionforasubstation; i)TypeofSubstation:Thecategoryofsubstationisimportantforitslocation.Forexample,astepupsubstation,whichisgenerallyapointwherepowerfromvarioussources(generatingmachinesorge neratingstations)ispooledandsteppedupforlongdistancetransmission,shouldbelocatedasclose as possibletothegeneratingstationsastominimizethetransmissionlosses,alsoastepdownsubstationshouldbelocatedclosetotheloadcentertoreducetransmissionlosses,costofdistributio nsystemsandbetterreliabilityofsupply. ii)Availabilityofsuitableandsufficientland:Thelandproposedforasubstationshouldbenormall ylevelandopenfromallsides.Itshouldnotbewaterloggedparticularlyinrainyseason.Thesiteselectedfo rasubstationshouldbesuchthatapproachoftransmissionlinesandtheirtakeoffcanbeeasilypossiblewit houtanyobstruction. iii)CommunicationFacility:Suitablecommunicationfacilityisdesirableataproposedsubstationbothd uringandafteritsconstruction.Itisbetter,therefore,toselectthesitealongsideanexistingroadtofacilitate roadaneasierandcheapertransportation. 18 iv)Atmosphericpollution:Atmospherearoundfactories,which,mayproducemetalcorrodinggase s,airfumes,conductivedust,etc.,or nearnesstoseacoasts,whereairmaybemorehumidandmaybesaltloaded,isdetrimentaltoproperrunnin gofpowersystemandthereforesubstationsshouldnotbelocatednearfactoriesorseacoast. v)AvailabilityofEssentialAmenitiesfortheStaff:Thesiteshouldbesuchwherestaffcanbeprovide dessentialamenitieslikeschool,hospital,drinkingwater,housingetc. 2.2.3 Single Line Diagram Simple and complex power system even though they are three phase circuits, is usually represented by a single line diagram, showing various electrical components of power system and their interconnection. In single line representation of substation the electrical components such as power transformers, incoming and outgoing lines, bus-bars, switching and protecting equipment, are represented by standard symbols and their interconnections between them are shown by lines. Some of the standard symbols used to represent substation components are given in Table 19 Figure 2.1: One line diagram of power system in Nigeria This line diagram above is a representation of a simple distribution sub-station. This starts from the incoming source (generating station or a substation) from the extreme left. The arrow head pointing in the right direction indicates the direction of current. The whole diagram is divided into sections with the introduction of circuit breakers and isolators, during fault or maintenance particular section can be de-energized. This eliminates complete shutdown of the system Also below is the single line diagram of 132kV supply to a town from national control center NCC which is injected into town injection substation at a junction where a double step down is performed on the incoming voltage; the incoming 132kVis stepped down to 33kV and also a 20 further step down is perfumed to 11kV which is distributed to feeder,. Community is fed from the road feeder. 2.3 GUINNESS NIG.PLC BENIN BREWERY - 2007/2008 I continued my engineering practice withGuinness Nigeria PLC, Benin brewery, Edo State between January 2007 and August 2008 after the sudden death of the Managing Director of HimiosKonsult, the family could not continue running the company as expected. Guinness Nigeria PLC is located No 49, Ikpoba Hill, alongAgbor Road, Benin City and they are into the production of malt and beers. My efficiency gave me opportunity to act in capacity of Assistant to the Electrical Manager, I shuttled between electrical and instrumentation departments of the company.I interfaced with the assembly lines and production chains of the crystal production cycle; i.e The Miller – The Masher – The Boiler – Pasteurizer – Filter machine – The Parker. The Milling machine The Masher Parker Guiness Nig. PLC Benin Brewery The Boiler Filter Machine Engine Pasterizer Figure2.2:Guinness Nigeria PLC Benin Brewery - Production Cycle 21 By this production cycle, I had a stint on process automation and appreciated the importance intelligent logic control boards. One major troubleshooting experience I had involveda faulty rotatory board of the corking machine, where a sensor was blocked by some dirts. It took the intervention of teaming engineers on duty to trace and fine-tune the error. This made me research into the theories of electronic components of sensors and valvesi.e. the mechanical relay, transistors and the bilateral FET devices. I was actively involved in a team that installed another 500kva electricity transformer to company led by Engr. Moses Anikori (Electrical Manager) and a contractor (BroadvillNig. Limited). I was mobilized for Training in Industrial Process (By Automated Process Limited). My keen interest in ICT and the quest to be successfuland establishedin ICT drove me to enroll and attend a course at Cisco Network Academy, UNIBEN centre where I learnt Networking Basics. 22 CHAPTER THREE 3.0 POST GRADUATE ENGINEERING WORK EXPERIENCE 3.1 MARVEL FOUNTAIN LINKS I established a company called Fountain Links in 2004 shortly after my six month industrial attachment due to the interest I have in ICT and for my up keep while I was still an undergraduate and getting set to be mobilized for the service year.When I left Guinness Nigeria Plc in 2008, I came back to Ibadan to continue working on my ICT Company named “Fountain Links” which later metamorphous to MARVEL FOUNTAIN LINKS (MFL) in 2010, an approved and registered business name with the Corporate Affairs Commission (CAC). The long time dream to have my own company came to pass and though it was rough at the beginning hitherto I received grace from Almighty God to put in accumulated experienced gatheredand move on. One of the most leading sectors in the world is ICT and I am happy to be part of the ICT driven company. The Information Technology over the years has interfaced me with field engineers, many companies, government establishments and individuals in the repairs, maintenance, procurement, supervision and implementation of several IT projects, including hardware procurement, Technology upgrade exercise, installation and implementations of capital IT projects in some companies and ministries of which are listed below.  AHMU Mining International Company  Dalkas Engineering Limited, Ogba, Lagos  A.A.Y. International Company.  M.U.O International Mining Company, Ashi Road, Ibadan 23  National Seed Council, Federal Ministry of Agric. Ibadan  Riggs Engineering International Limited, Lagos and Ibadan  High Ways department, Oyo State Ministry of Work and Transport.  Quality and Controls department, Oyo State Ministry of Education.  Oyo State Ministry of Science and Industry  Local Government Staff Pension Board, Oyo State Secretariat.  WEMABOD Estate Limited, Marina, Lagos  Riggs International Engineering Limited, Lagos and Ibadan Plant  Federal Ministry of Agriculture, MOOR Plantation, Apata, Ibadan  Best Option Limited, Ibadan  Excellent Academy Group of School. Old Ife Road, Ibadan  BOKAT Ventures, Oke-Ado, Ibadan  SOLEEC Industries Limited, Iwo Road, Ibadan  Dare Adebayo & Co.(Dominion Chamber), Iwo Road, Ibadan Listed below are some supervision and implementation of several IT projects which I had undertaken over the years including: Hardware procurement Repairs and Maintenance Technology upgrades exercise Installation and implementations of capital IT projects. As an engineering graduate, anIT consultant and aProject Manager,I am trained to follow procedures in day to day activities, and to do things in a sequential and orderly manner. That is, tracing faultsfrom the most minor issues to escalating them if need be. For example afaulty computer system can be diagnosed from checking the power cable tonetwork cable up to 24 checking the workgroup, if the computer system is on thecorrect policy and so on. This allows for delivery of exceptional service in acustomer-facing role that I play as an Information Technology Consultant. As a consultant and owner of the company with today’s increased dependence on computers, maintaining and repairing them is very important. I used to move from office to office and company to company and at time desk to desk to make sure our clients are happy with the maintenance services we are rendering to them. I also have to put some customers through using or editing some Microsoft applications like MS-Word, MS-Excel, MS- Power Point, MS-Outlook from time to time. Peculiarity to the companies and establishments, I have carried out the upgrade of Windows operating systems from earlier versions of windows like windows 7 and 8 Professional to Windows 10. I was heavily involved in the upgrade of memory and operating system as required. Some of the most common types of PC repair and maintenance services include: computer development, re-location and setup, virus and spyware removal & malicious software prevention, network design & configuration, computer peripheral installation, configuration and networking including printers, hardware installations and upgrading memory, hard drives, SSDs, video cards, and disk drives. 3.1.1 REPAIRS, UPGRADE & PROCUREMENT OF COMPUTER SET PC errors resulting from ageing IT asset and as well asaccumulated effect of dusts, dirt, grime, cob webs, insects and incessant power failures. In view of this, it’sdesirable that these computers, printers and scanners be serviced to keep them in good state of both physicaland firmware errors. 25 Figure 3.1: Images of PC motherboard and LAN repairs The essence of this corrective maintenance is to reduce the likelihood of hardware failures, extend the useful life of the system, minimize system crashes caused by outdated drivers and other software problems, secure the system against viruses and other malware, and prevent any case of data loss due to interrupted power outages and/or physical hacking of information. Also, the workspace currently maintained by the companies does not meet electrical safety standard as shown in the figures below. 26 . Figure 3.2: Bad Electrical power distribution network From the above figure, there was need to phase out the use of extension boxes in some of the companies and establishments and replace them with a neat power distribution system such that each CPU, Monitor and other shared resources like printer and scanners can tap power directly from electrical sockets right under their desks and workstations. This was considered very important in the open offices. 27 The managements of some these companies/establishments were encouraged to measure the performance of staff against the tools that are available. The attention of superior officers was beacon on what can be done. It was suggested and agreed that the companies/establishments should do away with less supportive IT assets. Some companies/establishments which have been managing systems with Pentium IV processor had to inject new computers with dual core processor, upgraded the windows office tool from Microsoft office 2003 to 2010/2013. Regular repair and maintenance was carried out on computers systems and were upgraded by increasing the hard disk capacity with Seagate/Toshiba/Samsung HDD 500/320gb and memory bank with 4/2gb. Some PCs whose virtual memories were low were boosted by reformatting them before reloading new operating systems on them. This exercise really assisted me in analyzing and planning my itinerary. Each day, I have lists of systems peculiar to companies/establishments to be repaired and I have the data sheet containing repairable area of the machine. Some computers with burnt motherboard were replaced and put to order for use. The use of extension slots were out in place as most computers already have their on-board Ethernet port burnt or spoilt, an IDE extension card were bought to replace and upgrade the machines. This eventually reduced cost incurred by some of this company/establishment on buying new sets of computers. However, some computers with bespoke applications on them never had any downtime as a result of these maintenance and upgrade. The training I had and my experience on data backup assisted in preventing/reducing data loss while carrying out the repairs and maintenance and all web applications had their data well protected. Some of the challenges then could be power outage due to faulty UPS machine. I will 28 need to start a process I have initiated before allover and at times some got corrupted and I wouldneed to buy additional hardware to fix them. With these repairs, maintenance and upgrade done for companies, some sets of computers and printers were purchased and configured and LAN resources and shared services on the network for some companies/establishments that are on networking. Typically, for company/establishment on network, I was able to share a printer in a network for multi user access for by clicking on network, look for the workstation or network printer on the network. Right click to see the properties, share it and then connect other workstation to use the printer. 3.1.2 WINDOWS 10 UPGRADE FOR SOME COMPANY AND ESTABLISHMENT 3.1.2.1 Pre-assessment testing, evaluation of windows 10 Windows 10 whose features can be mathematically represented as Win 10 =Win 7+ Win 8 + x. Where ‘x’ are drivers to existing hardware and their peripheral, patch updates to windows utility software amongst others. The Windows 10 pre-assessment by my company (Marvel Fountain Links) provides opportunity to conduct in-depth discovery of existing windows environment (Win 7 & Win 8) to ease the transition to Windows 10. 29 Figure 3.3: Windows 10 upgrade notification page This upgrade stage visibly addressed in ITIL framework as Service Transition was meant to support existing business applications and resources for Continual Service Improvement platform and future technology. Figure 3.4: Windows 10 upgrade in progress 30 The followings were evaluated before considering whether the upgrade is needed or Not.  System requirements for upgrade was validated and documented.  The duration of the proposed upgrade was evaluated and considered Ok as it was meant to be the last edition from Microsoft Corporation in the Windows series.  Improved security with Windows defender utility tool.  Improving internetwork activities via a user friendly and super-fast startup process  Assessment of existing desktop hardware for Windows 10 compliance  Application Compatibility testing was assessed  Interoperability with Windows 10 Mobile Device Management Conducting discovery and assessment before deploying the new desktop operating system across organizations assisted the business avoid potential challenges and minimize risk and time spent on the upgrade. This was useful because it allowed for the following benefits;  Mitigate the risk of introducing Windows 10 into our client’s network.  Gain stakeholder buy-in by demonstrating a measured approach.  Gain an understanding of application compatibility challenges that will need to be considered  Enable user mobility with Windows 10 Device Management recommendations  Gain a deeper understanding of the technical requirements for the upgrade project The assessments helped evaluate existing technologies, configurations, processes and applications to provide tailored recommendations and steps to assist in a smooth transition to Windows 10. 31 3.1.2.2 Installation on selected machines for some company and establishment The procedures for testing and implementing the repairs and upgrade using an offline installation file are:  Installation of Win 10 on two (2) different machines preinstalled with Win 7 and 8.  All tests and network interoperability standards were conducted and confirmed with compatibility of these business applications with Windows 10. Autocad software works fine. Legalpedia and Lawpavillion (Law resources application) software works fine. 3 Versions of Microsoft Office 2007, 2010, 2016 works well on it. Kaspersky Antivirus 10.2 version was not allowed, hence upgraded version 10.2.4 was downloaded and it patched up with the license on previous version 10.2. Third party Web applications and browsers were successfully loaded. Peripheral component and IT hardware were tested as plug and play devices on the machine. Advanced in using new tools that came up with the O/s like Multi-task snap for virtual desktop management. Software vendors/developers were invited to compile and re-run their packages and all were successfully compiled. Backup were done and restored without failure.  We explored the key features especially the newer features. Spartan Microsoft edge (fast, light and completely reborn web browser), Task view, mobile window gadget etc. 32  Having established that genuinely licensed Win 8.1 single language PCs are not upgradeable, we resolved and confirmed successful forward compatibility of these PCs with Win 10 PC at the testing period.  All business applications, web applications and resources tested ok.  Tested shared resources like printers and scanners driver compatibility.  Resolved the 32bits/64bits driver compatibility issues.  Tested internetwork applications, resources and services.  Developed guidelines for implementing upgrade using an offline installation pack. However, some challenges during this test period were difficulties in the use of online Media creation tools, big size of upgrade pack, difficulties in Windows 8.1 single language upgrading. 3.1.2.3 Evaluation of impact on existing software and result found The repairs and upgrade had no slack or negative effect on existing business applications of our clients as reported above. The result found were all positive except the KES Antivirus failure, which after upgrade was perfect. It was concluded that the upgrade was worth migrating business applications into following positive responses to command and algorithms of business applications [1]. It was fast at startup, nice themes with the 3D icon [2], returned startup Menu amongst others [3].It has appreciable interconnecting speed to resolve network issues and device compatibility errors [4]. The windows defender is really recommended for a standalone PCs instead of using 3rd party utility software for managing the Antivirus [5]. It also has improved gaming features. 33 3.1.2.4 Cost saving on upgrading to windows 10 With 50 PCs upgraded from different clients. Total cost saved having recommended that Windows 10 Pro be used as upgrade pack costs 200USD per system. 50 $200= $1100 which equals 10,000  365NGN= N3,650,00.00 to the company/establishment for the upgrade done during the grace period. However, PCs that cannot be upgraded or which have reached their End of Life would need to be replaced with the newer Win 10. 3.1.2.5 The upgrade process and lessons learnt from it The upgrade process involved;  Device compatibility checks i.e Windows activation status, processor architecture type, O/S type, disk space and memory requirement.  Confirmed data status of PC from backup drive.  Created an ISO offline installation setup file  Run the offline installation setup files  Monitor the installation processes.  Confirm account  Checkup files, application and confirm internetwork activities.  Document the PC for successful upgrade.  Deliver first hand use of the O/S to end users i.e Windows startup & shutdown process. File directory and desktop management. What we have learnt from this upgrade is that despite the size estimated 3GB of this software; it further boosted startup time and graphics of systems. Automatic fixes to bugs and errors from old 34 platform were corrected as well. Eight (8) other new windows shortcut keys were learnt for ease of my daily workflow. Fig 3.5: Showing the window 10 shortcut keys 3.1.2.6 The pre - upgrade knowledge sharing session. Clients review of the windows 10 features was done and imparted a lot on individual; this thereby gave room for individual to surf further the benefits of the upgrade before live implementation wes done. 3.1.2.7 The post upgrades evaluation and clients’ perception: With majority of clients complying with IT knowledge upgrade and updates, knowledge transfer was easier to disseminate the benefits of the upgraded software. However,in general the software was seen as good with improved startup speed. 35 3.1.2.8Future consideration to our client’s system For the future, newer devices are expected to match existing Win 10 environment, hence file management, databases, business applications and software must seemingly conform to this platform. 3.1.2.9 Conclusion and Recommendation This report has presented an experience of over twelve years in the field of information and communication technology and particularly in the companies and government establishments in the last few years. The experience cuts across professional organizations and academic teaching and research. The details of experiences acquired have been given. My experience in this report shows that organisations today must balance innovation with risk and cost, all while ensuring that their computer systems and network are secure. The role I played, and still playing, allowed me to deliver the right intelligence to help better identify processes, enhance employee productivity and mitigate security threats that couldnegatively affect the business. 3.1.2.9 Technical Paper and Training Presentation My experience as a Network/System Administrator which I have just shared, has shown that another very important aspect of creating awareness ofcomputer technology incompanies, the society and the establishment is by delivery of technical paper on computer repairs and maintenance (desktop and laptop)., training of computer applications “Microsoft office package”. Below are some training and technical paper I have delivered in course of my engineering practice:  Training on Microsoft tools and Internet Usage for Senior Staff of Federal 36 Ministry of Agric, South-West Regional Office at Executive Training Center, - 18th – 19th December, 2012 Moor Plantation, Apata, Ibadan.  Two days training on MS-Excel to Management team of WEMABOD Estate Limited, Marina, Lagos - March, 2010  Technical Paper presentation on Computer System Maintenance and Basic troubleshooting at Nigeria Society Engineer Monthly Meeting, Ibadan branch - July, 2010 These presentations and trainings fetched me recognition and award from clients, companies, establishments and the society at large. Figure 3.6a: Screen short shows the Maintenance consultation approval with a Ministry 37 Figure 3.6: Guest Lecturer Award by Nigeria Society of Engineers. 38 3.2 STATEMENT OF EXPERIENCE IN OYO STATE JUDICIARY I resumed work at the High Court of Justice, Oyo State Judiciary on the 4th of October2010 as the Computer Analyst to pioneerand Head the ICT department I was commissioned to set up the IT department, deliver training on computer applications, computers repairs and maintenance in a bid to enhance efficiency, productivity and ultimately improve the process of adjudication. I rose through the rank to my present position as Senior Computer Analyst and the impact has earned me credit consequently I was deployed to pioneer another ICT unit in a newly established of the Judiciary of Oyo State that is, the Customary Court of Appeal in May 2018 till date. As the Information and Communications Technology (ICT) era dawned in Oyo State Judiciary, it was critical and necessary to establish IT projects that are bound to help move the organization forward, save for allocation to help finish those projects on-time and on budget. But where does one begin? The establishment of ICT unit in Oyo Stat Judiciary was timely,and in tender with the policy document released by the Committee on Judicial Information TechnologyPolicy of the Nigeria Judiciary in July, 2012, with the purpose of ensuring usage of ICTto effectively support the functions and activities of justice administration and dispensation by enabling optimal development and management of ICT within the Nigeria Judiciary. The desire for improved justice administration and the process of adjudication led to the identification of the objectives of ICT Oyo State Judiciary (High court of Justice). The main objective and change ICT was to bring to bear on the operations in Oyo State Judiciary was to embark on projects (Repairs and upgrading of existing computers, procurements of new set computers and printers, and establishment of training center for Judges, Magistrates and Supporting staff) that will allow theorganisation to use a system of integrated applications to enhance the court processes and, as much as possible, automate many back office 39 functionsrelated to human resources. Information and Communication Technology (ICT) was thus seen as a tool for transformation. The other objectives of ICT in Oyo State Judiciary are iterated below;  To guide towards the effective use of information technology in the Judiciary aimed at improving the services and achievingoverall cost efficiency.  To speed up the judicial process by making of appropriate technology for effective justice delivery.  To facilitate progressive reduction of reliance on paper-based processes.  To provide the Bar and the Public with easy access to appropriate court and case information.  To reduce cost by improving Financial Management and blocking leakages  To standardise court processes  To enhance Productivity  To enhance internally generated revenue (IGR)  To create a data warehouse for judgments and rulings Once the objectives were clearly defined, the first activity that I embarked onwas an audit of where the establishment presently was in terms of InformationTechnology (IT) to determine what directions we really have to go. The repairs and maintenance of the computers were out sourced, most times, and nothing was done in most cases, till the systems breakdown. The repairs carried out by any technician that came in handy affected the efficiency of the computers and other accessories and also increased the cost of maintenance. The auditthen revealed that different departments purchased their IT consumablesindividually which gave room for counterfeit consumables. There was noemailing system in the establishment for correspondence, there was no ICT or IT security policy in place, there was not even a licensed anti-virus solution 40 in-housewithin the organisation. Processes were still manually done and thusprone to error, there was no inventory of IT systems owned by the establishment,there was no compilation of faults and problems resolved so that a walkaround could be established and documented for frequently occurring ones.In some instances typing word processing were done by old analogy typewriters and thus copies were also manually generated by old manual Roneo machine.There was no indoor computer application training for Judges, Magistrates and supporting staff. The establishment was not represented on the information super highway with awebsite, which restricted her reach.The objectives listed above were practically implemented in the automation ofsome judicial processes and some like Oyo State Judiciary are yet to introduce court technologies (Case Management Software, E-filling, Electronic Document Management System, Virtual Library, Video conferencing, File tracking, Unified Communication System and IP Telephony, and E-Court System) as recommended by Committee on Judicial Information TechnologyPolicy of the Nigeria Judiciary in July, 2012. The need to plan ahead and know exactly what needed to get done to achieve the desired objectives within the means of the judicial system required a lot of planning,research, consultations, vendor interview cum selection preparation, and determination. 3.2.1Procurement and Deployment of New set Computer Systems to Judges Chambers Immediately after the audit exercise were done, I embarked on the thorough repairs and upgraded of existed computers within the establishment which took me some months because of financial implication to purchase damage accessories while I had to wait for approval as a result of bureaucratic bottlenecks. While the repairs and upgraded exercise was going on, on the computers, the management decided to procure new set of computer systems based on my professional advice. 41 At some point after a great deal of planning, consultations and the eventualimplementations, the new ICT applications and technologies implementedwere up and running-but with it came its own challenges, but could be anticlimactic. Is life in the establishment perfect now? Is it betterthan it was before? Definitelyso. But for this to be true and to remain so, thetechnology has to be used, maintained, and supported properly. This includesall associated equipment, software, and network connections. Moreover,ongoing training and support has to be provided to all user groups. Myexperience in Oyo State Judiciary has shown that once these activities have been properly instituted, it resulted in a marked dramatic difference in the way the establishment operated. IT support ensures that the equipment and infrastructureare always available for use and reduces downtime to the barest minimum. When thinking of the maintenance ofthe physical aspects of the technology throughout its life span (generally 3-5years for most equipment and applications), it makes sense to think seriouslyabout what maintenance requirements actually entail. The term"maintenance” actually refers to those preventive, diagnostic, updating,replacement, and repair procedures that the establishment undertakes to keep itstechnology working effectively and efficiently. The maintenance in my establishment is provided by the Information Technology Unit headed by me andin some other instances through outside contractors. Maintenance itemsmight include:  Replacing wear-and-tear parts and consumable supplies  Repairing or replacing faulty components  Cleaning equipment  Monitoring the condition and functionality of computers and ad-hoc accessories, including email of the establishment  Redeploying equipment 42  Updating or upgrading hardware and software, includinginstalling new versions of the operating system  Backing up stored files  Documenting trends and patterns in the use of applications orequipment  Removing and disposing of equipment and applications Prior to entering into a maintenance agreement with an external provider, Ialso carried out a cost benefit analysis to weigh the risks and benefits of inhousemaintenance, for expertise that is available in house. Paying for timeand materials only as repairs are needed (as opposed to a monthly fee paidto a consultant) has really saved the establishment money in a time of recession. 3.2.2 Maintaining Information Systems Deployed The Lawpavillion and Legalpedia package in use in the establishment by magistrate and judges came with a maintenance agreement from the product's vendor. The productmaintenance agreement was negotiated at the time that the softwareapplication is being developed or at the point of first trial. The agreements were scheduled to begin when the system is initiated, and as long as thevendor continues to receive the stipulated monthly or annual maintenance feeagreed. In return for this fee, Judiciary typically receives applicationchanges, additions, fixes (to errors), and other basic support. Maintenanceagreements also provided for copies of new releases (upgrades) at no or atreduced cost to the company. Many judiciarystaff (at bench) and lawyers rely more on the use of this technology for adjudication/Litigation material and for e-library purposes. Outages that result in non-availability of technology in thelaw world can cost hundreds of millions of Naira in costs to buy books. Inaddition to upgrading application software, upgrading hardware platforms onwhich the applications run is also a key part of system maintenance. 43 Computer hardware follows a life cycle that is perhaps best described as"rapid, planned obsolescence" which refers to the fact that hardware willbe overtaken within three years by new models that are better, faster, and(adding insult to injury) cheaper than existing models. This is especially trueof desktop and laptop computers, although it applies to printers, servers,modems, and other peripherals as well. There is no way to avoid this trend. It simply has to be recognized andaccounted for in long-term ICT Strategy. Ideally, the organization shoulddevelop its vision for system architecture (the design and contents of itscomputer system) to help determine when equipment should be upgraded or replaced and what type of new equipment or modifications to existingequipment will be needed. A reasonable rule of thumb widely accepted in the industry as standardpractice is to set a budget to upgrade or replace one third of the computerseach year so that nothing more than three years old remains on site in theorganization. It may be painful to see "perfectly good" machines withdrawnfrom use after such a short period of time, but the pace of change in thecomputer field is so rapid that three year-old machines are unlikely to bedoing their jobs efficiently. Regardless of the plan for discarding old computers (be it internal redeployment,external redeployment, storage, or even disposal), all files fromold machines are deleted, to be confident of effective file removal. 3.2.3 IT Support Services As opposed to the term "maintenance", the term "support" refers to actionstaken on behalf of users rather than those taken on equipment and systems. Support denotes activities that keep users working or help users improve theways they work included under support might be such items as: 44  Providing "Help Desks" and other mechanisms for resolving problemsand offering guidance (e.g., automated information systems andsearchable frequently-asked-question (FAQ) databases).  Offering initial and ongoing training on equipment and software to endusers  Identifying external resources, including websites, consultants, andvolunteers as appropriate  Integrating instruction and technology, usually through observation andpersonal interaction between the IT personnel and the target end user  Integrating administration and technology, usually conducted throughspecialized consultants or software/systems vendors As with maintenance, support can be delivered through a variety ofmechanisms, including inhouse technology specialists, external volunteers,(like Interns or Industrial Trainee Students) and outsourced contracts. It is critical to determine the type of support and training the company willneed. My experience has shown that trial and error could be frustrating,costly, and a risky way to learn how to use computer applications. It isessential to have planned activities to help and support users when newtechnology is implemented. Support services, training, and certification must be ongoing to ensuresuccessful postimplementation use of technology. As time passes, personnel,organizational needs, and the ways in which the technology is being used allchange. Any and all of these changes must then be taken into account whenplanning for ongoing system support. 45 3.2.4 Establishing a Help Desk The most common way of providing user support is to create and staff a bankof telephones (or at least one phone) or e-mail accounts with people who arecapable of patiently and constructively answering user questions. In Oyo State Judiciary, the Help Desk is available only during working hours on working days by the IT unit. 3.2.5 Monitoring Regular Use of the System My experience as a Network/System Administrator has shown that anothervery important aspect of supporting computer technology is keeping track of how, how much, and by whom the technology is being used. 46 CHAPTER FOUR 4.0 PROJECTS UNDERTAKEN 4.1 INSTALLATION OF A 500KVA, 33/0.415KV TRANSFOMER IN APATUPUKU, ONIREKE AND FESSI COMMUNITIES, ELEWURO, AKOBO, IBADAN Duration: 6-9 months Budget Cost: N2.9million Consultant: AKADEX ELECTRICAL WORKS. Supervisor: IBEDC (Monatan Hub and Akobo Service Unit) I was actively involved in the construction of 1.5km High Tension Network (33KV line) and installation of 500KVA substations to my community under the supervision of IBEDC, Monatan hub. While I represented my community, I worked with the consultant during the process of installation, deployment of materials and resources including the distribution to the consumers, as well as fund raising. I gained confidence being involved in this project of installation of the 500kva, 33/0.415kv substation because the added to the accumulated experienced I have gained in the course of my engineering practice especially, when I was with Himios Konsult supervising NDDC projects which exposed me to standard erecting of electricity poles. 4.1.1 Project Scope A total of about N4m was budgeted to cater for installation and implementation of the complete project. The implementation was planned to come up in 4 phases.  Erection of Concrete Poles  Stringing of the Tension  Mounting of the Transformer and Feeder Pillar  Termination of Armored Cables 47 4.1.2 Supply of Materials (SOM) Substation 33/0.415 KV Transformers was given to the community by a politician while Feeder Pillar and about 150m high tension 100mm2 conductor wires were supplied by Oyo State Rural Electricity Board (OYSREB) at subsidized rate. All other materials (33ft Concrete Poles, 100mm2 conductor wire, 33kv Channel Iron, 33kv Pot Insulators/Spindle, 33kv Disc Insulators, Complete Strays, Tension Clamp, J-Hook, Earth Rod and Wire, Socket Tongue, Armored Cables, 33kvD-Fuse, Cable Lugs, Bimetal- Line Tap, and Bolts & Nuts) required to complete the job were provided by the community. 4.1.3 Bill of Engineering Measurement Table 4.1: Bill of Engineering Measurement for the Installation of 500kva, 33/0.415kv A. Material S/N Description of Materials Quantity Unit price (N) Total price(N) 1 33ft Concrete Pole 17 Nos 28,000 476,000 2 100 mm2 (AAC) Conductor 4,500 Meters 150 675,000 3 33kv Channel (Iron) 50 Nos 4,000 200,000 4 33kv Tiles Strays 28 Pairs 1,000 28,000 5 33kv Pot Insulators/Spindle 18 Nos 2,000 62,000 6 33kv Disc Insulators 36 Nos 1,500 54,000 7 Complete Stays 10 Nos 3,500 35,000 8 Bolt & Nut (Various sizes) 180 Nos 150 27,000 9 Tension Clamp 12 Nos 1,000 12,000 10 Socket Tongue Adapter 12 Nos 500 6,000 11 J-Hook 12 Nos 500 6,000 12 Earth Rods 18 Nos 1,200 21,600 48 13 Earth Wire 140 Meters 500 70,000 14 800A 4ways Feeder Pillar 1 Nos 70,000 70,000 15 33kv Lighting Arrestor 1 Set 25,000 25,000 16 33kv D-Fuse 1 Set 30,000 30.000 17 1 x 500mm2 Armored Cable 20 Meters 9,000 180,000 18 4 x 150mm2 Armored Cable 26 Meters 12,000 312,000 19 500mm2 Cable Lugs 8 Nos 1,000 8,000 20 150mm2 Cable Lugs 8 Nos 300 2,400 21 70mm2 Cable Lugs 20 Nos 150 3,000 22 Bimetal – Line Tap 8 Nos 1,000 8,000 Sub-Total 2,311,000 B. Labour S/N Description Quantity Unit price (N) Total price(N) 1 Surveying, Siting and Pegging 1.5 KM 10,000 15,000 2 Digging of Holes 17 Nos 2,000 34,000 3 Erection of Poles 17 Nos 3,000 51,000 4 Dressing of Poles 48 Nos 1,500 72,000 5 Stay Installation 10 Nos 3,000 30,000 6 Earthing Installation 8 Nos 2,000 16,000 7 Stringing 3 Ph 3w 30 (Span) 3,500 105,000 8 Substation 1installation with Earthing 150,000 Sub-Total 49 834,900 4.1.4 Project installation, implementation and connection diagram Prior to the commencement of the project, all relevant drawings and designs were done by the contractor and approved by IBEDC. Foundation materials were provided by the community while the installations and implementation were done by the contractor as approved by IBEDC in phases. The hybrid installations are in the figure below. Figure 4.1: Erection of HT Poles and Stringing of Conductor wires 50 Figure 4.2: Installation of substation equipment 4.1.5 500kva Transformer Tests On completion of the installation of 500kVA 33/0.415kVkV some forms of inspections and testing with suitable instruments were done byIBEDC staff. These were to ensure suitability, fitness and the reliability of materials and equipment used for the completed electrical installation and electricity project wascommissioned before use. They also ensured the safety of operation of the installation or network. Physical inspections were carried out during the installation prior to actual testing. During such inspections, the fault and or defects that are brought to light are corrected before the actual testing proceeded in order to save the time of the testing engineer (IBDEC official). 51 4.1.6 My Responsibilities  Write report and taking minutes of meetings held with consultants, IBEDC Staff and Communities  I was responsible for necessary provision of materials during the phase installation of the project.  Site supervisions of the project and welfares of contractors and all that were involved in the project. 4.1.7 Challenges Relating with contractors to meet the specification were initially difficult, but were eventually managed. Issue of trust with communities was something else because of the level of distrust in the Nigerian society today. Liaising with IBDEC staff was also not ease especially when there is need for to come site for particular task but God gave me to manage the situation. 4.1.8 Solution  Follow up was done with IBDEC officials for the supervision and final connection to the nearest 33KV line.  I had to meet a number of financial obligations from my pocket while on site. 4.1.9 Conclusion Electrical Engineering standards and safety rules were duly followed in the wiring system and installations so as to minimize possible electrical hazards. Load calculations were taken with factor of safety in order to ensure balancing ratio with the fused in the feeder. 52 4.2 HOME ELECTRICAL WIRING AND INSTALLATION PROJECTS IN 2013  Duration:  Budget Cost: N300,000 2 months Routing of electric wires and control of electricity in buildings is an interesting part of my professional extension of knowledge gained from always trying to reason things out which I love to do. When I see them I get compelled to understand them then I gather necessary resources to aid my understanding.I was part of the team that wireda friend 4 bedroom flat at Ejioku, Oyo State (surface system). The figure below is a 4 bedroom I participated in its wiring (surface wiring) at Ejioku, Oyo State. Figure 4.3: Four (4) Bedroom house plan. 53 4.2.1 Parameter consideration: Type of wiring: This can be either of conduit system or surface system. Maximum load: This was envisaged maximum load a household will carry. This is very important for selection of materials such as distribution board rating, sizes of wires, safety features. Materials Quotation: The quantity of different materials used was determined together with failure considerations Wiring methods: The wiring method and design was surface wiring 4.2.2 Engineering requirements/considerations Size of Wires: Each application requires a certain wire size for installation, and the right size for a specific application is determined by the wire conductor thickness. The size of wire for socketing is determined by the proposed load on the socket e.g light household appliances like television set requires 2.5mm wire thickness while for lighting is 1.5mm wire size. Amperage rating: The junction points and end points amperage must be selected for the circuit load e.g distribution board rating must exceed the total summation of household load while end point sockets rating must exceed the circuit load 54 4.2.3 Wiring plan Surface wiring system was employed where;  In each bedroom, two socket outlets were installed and two-way control lighting switch for main light. One ceiling fan and one light switch to sleeping at light  Kitchen has one cooker socket, one utility socket and lighting bulb  Lobby was installed with two points of light and one socket outlet.  Living room was equipped with six socket outlets, a two-way main light control switch, a chandelier containing 13 lighting points, four wall brackets, two ceiling fans and an A/c point.  Outside are two security lights at extreme ends of the four cardinal directions. 4.2.4 My Responsibilities  I was involved in the purchases of the material  I joined in the surface running of the cable, installation of the distribution boards, and change over switch and lightning points. 4.2.5 Challenges Feeding the house from the mains was challenging. 4.2.6 Solution Follow up was done with PHCN officials for the final connection to the cut out. 55 4.2.7 Bill of Engineering Measurement Table 4.2: Bill of Engineering Measurement of Electrical wiring of a 4 bedroom flat S/N Description of Materials Quantity 1 Aluminum Service wire One bundle Unit price Total price (N) (N) 17,000 17000 2 3 Alarm system Cut-out 1 1 2500 900 2500 900 4 Meter 1 45000 45000 5 Change over 1 3500 3500 6 Distribution board 1 13000 13000 7 Outlet Sockets 14 200 3000 8 Network ports 5 350 1750 9 Wires: 1.5mm, 2.5mm, 4mm 1 bundle 2 bundles 1 bundle 7800 9200 13500 7800 18400 13500 10 Air Conditioner (1.5HP) 1 78000 78000 11 Fans 7 3700 25900 12 Chandelier 1 16000 16000 13 Wall brackets 16 1200 19200 14 Energy saving bulbs 250 25 5750 15 Security lights 8 400 3200 16 1-gang switch 4 250 1000 17 2-gang switch 3 350 1050 18 3-gang switch 3 450 1350 19 Patress 16 80 1440 20 Trunking pipe(size 1) 5 200 1000 56 21 Trunking pipe(size 2) 3 270 820 22 Trunking pipe(size 3) 1 350 350 23 Lamp holder 12 50 600 24 Earth rod 1 1500 1500 25 Cooker socker 1 4500 4500 26 Dimmer switch 1 600 600 4.2.8 Conclusion Engineering standards and safety rules were duly followed in the wiring system and installations so as to minimize possible electrical hazards. Load calculations were taken with factor of safety in order to ensure heating of conducting wires were highly minimized. 57 4.3 SET UP OF COMPUTER TRAINING CENTER AND IT OFFICE AT HIGH COURT OF JUSTICE, OYO STATE JUDICIARY  Duration:  Budget Cost: Not disclosed Not specific 4.3.1 Project Scope I played a major role to set up computer training center in High Court of Justice, Oyo State Judiciary and delivery of computer application training to all members of staff in the establishment as a Pioneer IT Officer. Some amount was budgeted to cater for the project from subvention received from State government after payment staff salary and the implementation was planned to come up in phases. The project also includes training of all members of staff in establishment in batches irrespective of their level. However, priority was given to the judges and magistrates whenever my services are required, this also includes repairs/replacement of faulty part(s) of existing computers components, procurement of computers, printers, photocopier machines and other accessories to judge’s chambers and other offices (account, Probate, registry, admin and estab, record center, budget and planning), not limited to monitoring outsourced IT services provided by 3rd partyvendors. 4.3.2 Project implementation and connection diagram: The trainingcenter was proposed to have two major sections, Judges training section and supporting staff section. 5 computers with printers attached to each computer were proposed to judges training room while 10 computer systems and 4 printers for supporting staff section as the implementation continued in phases. The bill of engineering measurement for procurement of 58 computers, other appliances and hybrid pictures of the training sections are below. 4.3.3 Bill of Engineering Measurement of 1st phase Implementation Table 4.3: Showing Bill of Engineering Measurement for procurement of Computers, Printers and ad-hoc accessories to Training Center implementation of Oyo State Judiciary S/N 1 Description of Materials Quantity Complete HP computer system Unit price Total price (N) (N) 165,000.00 825,000.00 165,000.00 660,000.00 6 138,500.00 831,000.00 1 97,000.00 165,000.00 5 with printer for Hon. Judges’ training centre. 2a Complete HP computer system with HP printer for General 4 staffs’ training centre. 2b Complete HP computer system without printer for General staffs’ training centre 3 LG projector +Screen for training purpose TOTAL 2,481,000 59 Table 4.4: Bill of Engineering Measurement for Appliances in Computer Training Center of Oyo State Judiciary S/N 1 Samsung window unit A/C model No- 2HP 3 63,000.00 Total price (N) 189,000.00 2 Samsung split unit A/C model No- 1.5HP OX standing Fan model No 26”G 1 75,000.00 75,000.00 3 11,500.00 34,500.00 4 OX standing Fan model No 26” M 1 10,000.00 10,000.00 5 L.G. Fridge model No-2550m, one for Judges training centre and one staffs’ training centre 2 48,000.00 96,000.00 3,800.00 3,800.00 15 1,500.00 22,500.00 1 397,000.00 397,000.00 3 6 7 8 Description of Materials Quantity Phisinic stabilizer model1KVA Extension box Canon 1R1018 Digital photocopier machine Unit price (N) TOTAL 827,800.00 4.3.3 My Responsibilities  Working with Chief Registrar in managing and resolving incident resulting from day to day use of computers,schedule the trainees and ICT resources.  Training of Judges, Grade ‘A’ Presidents and supporting staff on basic computer applications and their usage.  Assembling, configuring and Installations of Computer Systems and Workstations. 60  Managing the establishment email account and handle the correspondence accordingly.  Application of basic techniques of computer safety and maintenance.  Diagnosing and correct systems failures.  Troubleshooting and resolving hardware, software, and connectivity problems.  Maintain records of IT inventory list of all hardware and related devices.  Managing user’s accounts provide help desk support, diagnosing hardware/software errors and help resolve technical application problems  Write report and taking minutes of meetings held with consultants and vendors  I was responsible for necessary support for implementation of the IT project.  Files and Data recovery  Discharging of any other functions as may be assigned from time to time.. 4.3.4 Challenges  Short of fund,  Delaying in approval because protocols.  It took few months to acclimatize myself to government establishment  Downtime emanating from decommission of old infrastructure was a challenge. 4.3.5 Solution Proffered  Grouping of members of staff in batches based on available computers to the make training a practical oriented.  Technical report was presented showing competence of successful vendor and we collected satisfactory project completion certificate of selected vendors for management approval. 61 4.3.6 The Critical Success Factors in Implementing all the ICT Projects I discovered from my experience in the course of implementing ICT projects in Oyo State Judiciary that the following factors were critical to the success of the projects:  Buy-in of leadership (Managing Director and Management Team).  Buy-in of process owners in different departments and Units.  Use of internal ICT human resources.  Change agents in management of project.  Engagement of experienced implementation partners and consultants.  Training of relevant stakeholders in all the departments.  Availability of equipment (Computers, scanners and printers) for users.  Personal investment in ICT Resources in terms of books, journals, attending conferences, joining forums and professional bodies (e.g. Nigerian Society of Engineers, Institute of Engineering andTechnology) and also adequately in preparation to writing professional exams.(e.g. ITIL and MCP). 62 Figure 4.4: Snap short of Situation Report of Computers attached to the Secretaries in High Court of Justice, Oyo State 63 Figure 4.5: Snap short of Situation report of Computers in the Offices (other departments)ofthe High Court of Justice, Oyo State 64 4.4 SHARING AN INTERNET RESOURCES (CONNECTION) ON LAN I have shared Internet Connection (net sharing) on a functional LAN by following the steps below: Step 1;  I make sure thatthe server PC already has a broadband connection (MTN, AIRTEL, GLO, ETISALAT) and account configured on it (PC on internet).  Go to “My Network Places” and then "Properties," and then select your broadband connection.  Right click on your connection and select "Properties."  A broadband properties dialog box should appear. Select the “Advanced” tab.See the image below: Figure 4.6: Broadband connection properties selection Step 2;  Check “Allow other network users to connect through this computer" under Internet Connection Sharing  Uncheck both "Establish a dial-up connection whenever a computer on my network attempts to access the Internet" and "Allow other netowrk users to control or disable the shared Internet connection."  Press “OK.” 65  A message appears stating that the IP address of your PC will be set to “192.168.0.1”. Click "OK." (If you assigned this address to any other computer then change it to something else otherwise it will create an IP address conflict error.) Figure 4.7: Broadband connection properties dialog box Step 3;  A hand-like icon should appear below the broadband connection, indicating that it has been shared. Figure 4.8: Broadband connection after successful sharing with the hand icon 66 Step 4;  On the other PC you want to join the network, select “My Network Places” properties.  Right-click on your LAN connection and select properties. A LAN Properties dialog box should be appear.  Select “Internet Protocol (TCP/IP)” as I did when I assigned the IP address.  Click properties button. An "Internet Protocol (TCP/IP) properties” dialog box should appear.  Enter the “Default Gateway” and “DNS Server” IP as shown in the image below. Repeat this step on other PCs too. Figure 4.9; Default gateway & DNS server IP assigning  Connect to the Internet on the server PC, the one actually attached to the Internet, and then try to access the Internet on the other PC(s). 67 4.4.1 Challenge, Troubleshooting and Remedy In case there is a problem and did not work, the step below were taken during troubleshooting:  Check your LAN connection. If you can access Shared Folders then follow next step, otherwise you need to check Internet sharing from beginning.  You need to check your internet connection again. Press window key + R, now type this without quotes “ping 192.168.0.2/6 -t”. If you get reply as in the image below then netsharing is OK. Your Internet browser is corrupted or its settings have been changed to use a proxy address. Please turn off all proxy addresses. Now you should able to browse. The packet sent must the same with packet received for proper internet connections. Figure 4.10: Screen short of internet connection test by pinging 68 CHAPTER FIVE 5.0 CHALLEGES, CONCLUSION AND RECOMMENDATION 5.1 CHALLENGES 5.1.1 Inadequacy of Practical Exposure for Training I discovered the inadequacy of practical exposure both at school and in the Information and Communication Technology industry in our country. Most of the technological solutions I have deployed in computer networking and enterprise server clustering required pre-training at standard laboratories which are not available in the country. That accounts for the need for a number of companies to send their engineers to developed countries for training before they could implement certain solutions. 5.1.2 Insufficiency of Technical Study Materials The insufficiency of current books, journals and other technical studymaterials for teaching, research and practice in a fast changing field such asinformation and communication technology in a country like ours cannot beover-emphasised. The field of information and communication technology isfast changing and a practitioner that wants to deliver up-to-date solutionmust be in tune with the development. The only way to ensure this is to readup-to-date technical journals and books. Most of such materials are publishedin the western world and they often do not get to us in this part of the world in current time. This challenge has been tackled by registration with industry leading societies and subscribing to their technical journals in order to get up-to-date information and trends of development in the industry. 69 5.1.3 Standard of ICT Professional Practice My experience has also shown that there are many quack ICT practitioners in the Nigerian industry, pretending to be professionals and such give a bad name to the genuine and professional ones. They often times enter into businesses and do a shoddy job which makes the end user sceptical about IT implementations when genuine people come around. 5.2 CONCLUSION I hope this report will appropriately show the extent and quality of experience that I had gathered within the past ten (10) years of my engineering practice in the Information Technology field.My work experiences around this field of computer and Information Technology has exposed me to know the relevance of computing devices in business life.The use of computer softwares and applications necessary for driving engineering solutions has helped many businesses to manage time, save money and increase production. Hence, computers and software play an increasingly important role in them all. I also hope it shows some of the problems encountered as well as solutions provided in the course of my practice which have imparted in my computer engineering and information technology practices.The experience gathered has also shown that engineering Profession cannot be practiced in isolation, hence the need to be a member of Engineering Council in order to share, discuss, analyse and proffer solutions to real life problems. 5.3 RECOMMENDATIONS In order to make our country relevant in the globally advancing field ofInformation and Communication Technology, the following recommendationsare relevant: 70 (i) Nigerian government should invest more in the teaching and research ofICT. This will enable us to go beyond the level of design and implementationof prototypes to manufacturing products designed by our own software andinformation technology engineers. No country has ever developed withoutplacing emphasis on intensive funding of research and development. (ii) University curriculums in ICT need to be reviewed and updatedperiodically to accommodate the rapid changes in the field of ICT. (iii) Government and Institutions should encourage young talents to beinvolved in developing ICT solutions to solve national problems. Most of ourtalents go outside the country in search of greener pastures. This brain drainis not good for the future of our country. (iv) Government in collaboration with private organizations can establishresearch institutes where an academia-public-private partnership would be used to carry out project for national development in technology parks, suchas is practiced in many Asian and African countries such as China, Taiwan,Malaysia and Egypt etc. (v) COREN and NSE should work in collaboration with the Nigerian Universities Commission (NUC) in ensuring that norms and ethics are strictly adhered to by carrying out regular monitoring of all academic programmes in our institutions. 5.4 CURRENT WORK/RESEARCH Currently, I am researching on verbatim court proceeding, e-Filling and Electronic Document Management System. This will reduce paper work in court system also aid adjudication and court processes in judiciary system. 71