Return of remaining funds
After August 26, 2024, any remaining balance on your AC Prepaid Card will be returned to you. In most cases, we will return your funds to you within a month. We appreciate your patience.
CIBC US Dollar Accounts: If you have a US dollar personal deposit account† at CIBC (single or joint) that is held in your name and is active when we return your funds, and your AC Prepaid Card balance is in US dollars, we will deposit your remaining funds directly into your US dollar personal deposit account in US dollars.
CIBC Canadian Dollar Accounts: Other than for CIBC US Dollar Accounts as described above, if you have a Canadian dollar personal deposit account† at CIBC (single or joint) that is held in your name and is active when CIBC returns your funds, CIBC will deposit your remaining funds directly into that personal deposit account. If the funds are in a foreign currency, they will be converted to Canadian dollars before being credited to your account.
If you do not have an active US or Canadian personal deposit account at CIBC, or if for any reason we are unable to apply the balance to your account (for example, if your account is inactive or dormant), then CIBC will send the funds to you by money order to the mailing address you have on file. If the funds are in a foreign currency, they will be converted to Canadian dollars.
FOR ALL CARDHOLDERS: Please ensure your mailing address is accurate and up to date. You can check your mailing address on the AC Prepaid Card Portal or the AC Prepaid Mobile Application (iOS Opens in a new window./Android Opens in a new window.). You can make updates to your address by contacting us at 1 800 482-8347 Opens your phone app. before August 26, 2024.