UT Southwestern MyChart

MyChart messaging should be used for following up on a recent visit you had with your provider or for minor medical issues or simple questions – for example, a question about a medication you are taking.

MyChart messaging should not be used for new medical concerns that you have not previously discussed with your provider or complex concerns that involve multiple medical problems. New and complex medical concerns usually require an in-depth discussion and are best addressed during a clinic visit. If you have new or complex concerns, please schedule an in-person or telehealth visit with your provider.

MyChart should not be used to communicate emergent or urgent matters. If you are experiencing a medical emergency, please call 911 for medical attention.

Our care teams make every effort to respond to MyChart messages efficiently. However, patients should not expect an immediate reply. For that reason, MyChart messaging should not be used to communicate urgent concerns, such as severe or sudden changes in a chronic condition or time-sensitive questions about medication. In these situations, please call your clinic to schedule an appointment or talk to a member of your care team.

Your message will be received by a member of your care team collaborating with your provider. Please use clear and brief descriptions to communicate your concerns to help them better understand and respond to your needs efficiently. Multiple inquiries about the same concern and thank-you messages are not necessary and become part of your medical record.

In addition, most test results are automatically released to you immediately after the lab receives the result, and your ordering provider might not have had an opportunity to review them. Please allow three business days for the provider to review your results and send comments to you, if needed. Your provider will communicate with you promptly if your test results require immediate attention.

To encourage clear, concise communication about your question or concern, MyChart messages are limited to 500 characters. Concerns that require a longer message to communicate are likely too complex to be managed through MyChart and are best addressed during a clinic visit.

UT Southwestern outpatient clinics receive about 6,000 MyChart messages every day. They are monitored during business hours but not on nights, weekends, or holidays. Our care teams make every effort to respond to questions and requests from patients as quickly as possible.

Please allow up to three business days for your care team to respond to your messages. As an example, a question sent a clinic on Friday evening might not be answered until Wednesday of the following week.

MyChart is your personal on-line health resource that allows you to communicate with your healthcare providers, request appointments and prescription renewals, and access portions of your UT Southwestern electronic medical record using an encrypted, secure internet connection.

All patients who are at least 18 years of age and and under the care of a UT Southwestern provider will be enrolled in MyChart.

All new patients (18 years and older) to UT Southwestern will be automatically enrolled. If you are a patient and currently not using MyChart but wish to, simple contact your provider's clinic and they will enroll you.

Please call the MyChart HelpLine during normal business hours at 214-648-8888 if you have any questions about your MyChart account that are not addressed here. Please remember that MyChart is a tool to enhance your health care experience at UT Southwestern. If you have an urgent matter or question about your health condition, always contact your UT Southwestern clinic directly by telephone.

No, your activation code is not your MyChart Username or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 60 days). During your first MyChart session, you will create your own unique MyChart Username and password.

If you would like to use a third party application (app) to access and import your Health Information, UT Southwestern Medical Center gives you the ability to share your information. You must have an active MyChart account because the security you set – user name and password – is your authentication for MyChart to share designated information with the app.

Your test results are released to your MyChart account 2-4 days after they are finalized.

Test results of a very sensitive nature are not automatically released through MyChart. Results of unreleased tests will be communicated to you by your ordering provider. There are a number of tests whose results are stored in ancillary systems, which cannot be displayed through MyChart. You will have to contact your provider's office for those results.

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit. Patients can also request to amendments to their medical record by contacting the UT Southwestern Health Information Management Office at 214-645-3030.

If you have lost your activation code, did not receive it or let it expire, contact the MyChart HelpLine during normal business hours at 214-648-8888 for assistance in obtaining a new activation code.

Yes, you can. Please keep your password confidential, and do not share it with anyone else. You can change your password online at any time by logging into MyChart and selecting the "Change password" option under the My Account section. Your password is not known by anyone at UT Southwestern.

At the sign-in screen for MyChart click “Forgot password”. You will be asked for some information and then the password “hint” you created while enrolling will be emailed to you.

Make sure your Caps Lock key is not on. The password field is case sensitive. Make sure you do not enter extra spaces in either the MyChart ID or password boxes and try again. If you have forgotten your MyChart ID or password, click on the “Forgot Username?” or “Forgot Password?” link and fill in the form.

Sign onto MyChart and go to the My Account section, then click "Change Demographics". Be sure that your email address has been accurately entered. Make any changes needed, then click the "Accept Changes" button.

Log into MyChart and from the left menu, go to the My Account section and select the appropriate option.

Your MyChart personal health information is carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) 128-bit encryption as well as server-side digital certificate authentication to ensure secure data transmission between you and UT Southwestern. To prohibit unauthorized access, all medical information is stored safely behind our firewall in our electronic medical record system.

The UT Southwestern Medical Center at Dallas has in place detailed policies and procedures regarding access to all medical records by our staff and employees and has carefully outlined the circumstances under which your medical information may be released to parties outside the organization. These policies conform to state and federal law and are designed to safeguard your privacy.

MyChart wants to protect your privacy. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. Any information you have typed will be lost. We recommend that you log out of your MyChart session if you need to leave your computer.

PC, Mac, or WebTV

Supported Browsers:

• Internet Explorer 10.0, 9.0, 8.0
• Firefox 24.x and above
• Safari 5.x on Mac/Windows
• Google Chrome 30.x and above
• Session Cookies enabled

Optional Features:

• Javascript enabled (highly recommended)
• 128-bit SSL capability (for secure messaging)

For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If you allow yours to expire, contact the MyChart HelpLine during normal business hours at 214-648-8888 for assistance in obtaining a new activation code.