IT Success Guide for Students, Faculty & Staff
Accounts, Access & Security
Your UNG University username and password are key to accessing many of the resources the Office of Information Technology provides. Protect your identity by protecting your password.
- Don't share your username and password with anyone
- Choose a long, strong password (use upper/lowercase letters, numbers, and special characters)
- Don't use personal info like your username, pet's name, phone number, or date of birth in your password
When you activated your account you should have set up security questions so you can reset your own password within the password portal. If you need help with your password, contact the IT Service Desk.
2-Factor authentication with Duo Security
2FA, or two-factor authentication, is a second layer of security on your password protected accounts. Many of your personal accounts use 2FA already! Ever enter your password on your bank's website or even Twitter and been asked to verify your identity by entering a code that was sent to your phone? That's 2FA.
2FA will ask for confirmation of your identity (apart from your password) using a physical device. That device can be your phone, a tablet, a landline phone or token device.
DUO is the tool UNG is using to provide 2FA. More questions about DUO? Check out our 2FA page with helpful DUO information.
myUNG
myUNG is where students connect to almost all online resources. A link to myUNG is located at the top right of the UNG site under Quicklinks, or you can go directly to my.ung.edu.
UNG D2L eLearning Portal
Instructors use D2L to deliver course material, host discussion threads and chat rooms, post quizzes and grades, and receive assignments electronically. Support for D2L/eLearning is provided by our Distance Education Technology Integration Team (DETI) and can be found on the DETI page.
eCore, or goVIEW, is a program of the university system in which affiliate institutions offer general education courses to students in an online setting. eCore is supported by DETI and the University System of Georgia.
Banner Web
Banner Web is enterprise reporting system for UNG. Banner records and maintains information and data for students, employees, faculty and alumni. Banner is an integrated system containing information about all affiliates with UNG. For students, this includes admissions, financial aid, registration, billing, and academic records.
Office 365
UNG email is considered an official means of communication on campus. UNG has partnered with Microsoft to bring you email and the rest of the O365 suite. The O365 suite offers web applications for Word, Excel, Powerpoint, Teams and Access. Personal storage of 5 TB via your OneDrive account.
- Email and Calendaring – visit mailbox.ung.edu to access (login required).
- Microsoft Office Web Apps - online versions of Word, Excel, Teams, PowerPoint & OneNote, and personal storage in OneDrive can be accessed at office.ung.edu (login required).
Approved Communication Channels
Additional Tech Support
We're here for you. Whether its a work computer or your personal computer, the UNG IT Service Desk offers students, faculty, and staff in-person technical assistance. On-site technicians can assist with issues regarding users’ accounts, devices, software installation, data transfers, and more. In-depth hardware or software troubleshooting issues may require a longer wait and the device will be checked in for further investigation. In addition, each IT Service Desk locations facilitates a loaner laptop program, where we can issue a laptop for a limited amount of time. Find your campus’ Service Desk location.