Best in Software company

26 minutes ago

LH

If ever we have a problem, our CSM Barrie is always on hand to help. His knowledge of the system, and especially all of our customisation is excellent. Barrie is always helpful and even when we have an unusual or awkward request, he finds a way to get us to a solution!

2 hours ago

Fantastic price. Easy update.

An hour ago

DS

About a month ago, I submitted a ticket to have some restrictions removed from my mobile data. On every other network I’ve used, this is something you can manage yourself via the app or customer portal. However, there has been no response to my ticket, and the request still hasn’t been fulfilled. The second issue occurred on Saturday, December 21st, when the network experienced a complete outage for the entire day. Although my phone showed signal, there was no mobile data, and I couldn’t send or receive calls or text messages—essentially a total blackout. Disappointingly, the company provided no updates on their social media platforms or proactive communication via email or messages. Even calling their customer service line gave no information about the situation. To make matters worse, I tried calling customer service 11 times using an alternate phone, but each time the call disconnected after being placed in a queue. Despite their website claiming that "Customer satisfaction remains one of the top priorities" and that their lines are open from 9:00 AM to 5:30 PM on weekends, it was impossible to get through. When the phone lines failed, I turned to their online live chat, which claimed to respond "in under a minute." Over an hour later, I was still waiting for a reply. As a last resort, I emailed them and eventually received a response—4.5 hours later, after the outage had already been resolved. While I understand that network outages can happen, an entire day without service, combined with a complete lack of communication or access to customer support, is simply unacceptable in this day and age where we rely heavily on our mobile service. I will be requesting a PAC code shortly and leaving this shambles of a service provider.

An hour ago

CU

That Handsfree feeling is next to none.

An hour ago

AL

WTF WHY YOU DIDN'T SEND SMS FOR ME HUH?

2 hours ago

HP

Easy to setup, and professional

28 minutes ago

MS

They don’t send you your money out like a couple hundred bucks

An hour ago

DJ

Dealt with this sham of a company at Málaga Airport on Monday 23 December Avoid this company they are totally dreadful to deal with and non existent customer service and only interested in avoiding any responsibility for anything and yet at the same time being extremely hostile and threatening to any negative comments about them

3 hours ago

MV

Really good website with very good prices. Always a quick answer to your questions. Also low prices. high recommendation.

Updated 5 days ago

PA

I am using one of their products. Recently there was a bug with the product, I purchased a new license to a newer version of the product, so I can get on with my life, but wrote to them about the bug. They responded quickly and told me their team is on the bug, while offering me to refund the new license key. That’s what I call good costumer service!