Refund Policy

Last edited at May 9, 2023

Refund Policy for Paid Plans

At Typedream, we want to ensure that you are satisfied with your purchase. That's why we offer a 14-day, money-back guarantee when you purchase a paid plan.

Eligibility for a refund

You are eligible for a full refund if you purchased a new Paid Plan using a credit card within the last 14 days.

The refund policy does not apply to renewal payments or upgrades of existing plans unless the original purchase of a Paid plan was made within the last 14 days.

Additionally, the refund policy does not apply to the re-purchase of a Paid Plan on a site that has previously been upgraded. This means that if you upgrade to a Paid Plan, request a refund within the first 14 days, and then upgrade that site again on day 14 or later, you will not be eligible for a refund.

If you feel that you deserve a refund after the first 14 days have passed, please submit a support ticket, and we will review it.

Request process for a refund

To request a refund, submit a support ticket within the first 14 days of purchasing a Paid Plan. Please include the following information:

Clearly state that you are requesting a refund for a Paid Plan that you purchased.
Provide the URL of the Typedream Site that you want to cancel and receive a refund for.
Make sure to send the request within 14 days of purchasing the plan.

Our customer support team will follow up with you if they have any questions to ensure that we cancel and refund your subscription on the intended site.

Important: Typedream is not responsible for any bank charges, commissions, or overdrafts. The only way to remove these charges is through direct negotiation with your bank.

For a complete policy of our services and fees, please refer to our Terms of Service

How to submit a support ticket

After logging into your Typedream Site, you can find the button for Help & Resources within the platform:

In the Web Page Editor

In the Dashboard

You should see a popup with different resources, click Get Support

Click Get Support

It should open a chat bubble on the right side. Select Sales and proceed with your request.

Send a request for Sales

If you still have more questions

Get in touch with our Customer Service - please use any of the options listed below:

Live Chat support
Send an email message to: [email protected]

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