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Conceptual analysis and implementation of an integrated CRM system for service providers. (2013). Yang, Chih-Wei ; Cheng, Lai-Yu .
In: Service Business.
RePEc:spr:svcbiz:v:7:y:2013:i:2:p:307-328.

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  1. The maturity of relationship management and firm performance – A step toward relationship management middle-range theory. (2021). Bersewicz, Maciej ; Deszczyski, Bartosz.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:135:y:2021:i:c:p:358-372.

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  2. .

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  3. When customers want to become frontline employees: an exploratory study of decision factors and motivation types. (2017). Weng, Wan-Ting ; Chiang, Cheng-Hsin ; Guchait, Priyanko ; Wang, Chen-Ya.
    In: Service Business.
    RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-017-0334-9.

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  4. Product attributes and user experience design: how to convey product information through user-centered service. (2017). Cheng, Lai-Yu ; Lin, Chiuhsiang Joe.
    In: Journal of Intelligent Manufacturing.
    RePEc:spr:joinma:v:28:y:2017:i:7:d:10.1007_s10845-015-1095-8.

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  5. Translating satisfaction determination from health care to the automotive industry. (2016). Kornhuber, Johannes ; Prenninger, Johann ; Eskofier, Bjorn M ; Vesel, Patrick ; Meinzer, Stefan ; Hornegger, Joachim ; Volmer, Judith.
    In: Service Business.
    RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0284-z.

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  6. Relationship Marketing Stage of Development in Romanian Banking Industry. (2016). Vranceanu, Diana Maria ; Georgescu, Bogdan ; Marinescu, Daniela Elena .
    In: The AMFITEATRU ECONOMIC journal.
    RePEc:aes:amfeco:v:41:y:2016:i:18:p:199.

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  7. The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance. (2015). Noh, Yonghwi ; An, Myungsook ; Lee, Chongho .
    In: Service Business.
    RePEc:spr:svcbiz:v:9:y:2015:i:3:p:409-425.

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  42. Airline website loyalty formation and the moderating effects of gender and education. (2013). Fandos-Roig, Juan ; Sanchez-Garcia, Javier ; Palau-Saumell, Ramon ; Forgas-Coll, Santiago.
    In: Service Business.
    RePEc:spr:svcbiz:v:7:y:2013:i:2:p:255-274.

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  43. Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo .
    In: Service Business.
    RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526.

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  44. Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE.
    In: Service Business.
    RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155.

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  45. Customers’ zone of tolerance for retail stores. (2011). Nadiri, Halil.
    In: Service Business.
    RePEc:spr:svcbiz:v:5:y:2011:i:2:p:113-137.

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  46. Success factors of platform leadership in web 2.0 service business. (2010). Noh, Yonghwi ; Kim, Tae Wan ; Lee, Sang.
    In: Service Business.
    RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103.

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  47. Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). Noh, Yonghwi ; Lee, Chongho ; An, Myungsook .
    In: Service Business.
    RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166.

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