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How may I help you? Driving brand engagement through the warmth of an initial chatbot message. (2021). Romero, Marisabel ; Kull, Alexander J ; Monahan, Lisa.
In: Journal of Business Research.
RePEc:eee:jbrese:v:135:y:2021:i:c:p:840-850.

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  2. Empathic voice assistants: Enhancing consumer responses in voice commerce. (2024). Algesheimer, Rene ; Mandelli, Andreina ; Mari, Alex.
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  3. Virtual influencers and pro-environmental causes: The roles of message warmth and trust in experts. (2024). Shah, Zahra ; Olya, Hossein ; Li, Huaiyu.
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  5. Live support by chatbots with artificial intelligence: A future research agenda. (2023). Troise, Ciro ; Camilleri, Mark Anthony.
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  13. Anthropomorphic brand management: An integrated review and research agenda. (2022). Rahman, Zillur ; Sharma, Monika.
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  104. Willis, J. ; Todorov, A. First impressions: Making up your mind after a 100-ms exposure to a face. 2006 Psychological Science. 17 592-598
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  106. Wu, J. ; Chen, J. ; Dou, W. The Internet of Things and interaction style: The effect of smart interaction on brand attachment. 2017 Journal of Marketing Management. 33 61-75

  107. Ybarra, O. ; Chan, E. ; Park, D. Young and old adults’ concerns about morality and competence. 2001 Motivation and Emotion. 25 85-100
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Cocites

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  2. How retailer ownership of vs. collaboration with sharing economy apps affects anticipated service quality and value co-creation. (2022). Ketron, Seth ; Mai, Enping.
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  3. Holding an entity mind-set deters consumption of recycled content products: the role of perceived product quality. (2021). Bae, Sohyun.
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  4. Congruence constructs as mediators of stereotypic image perceptions’ effect on student volunteering intention. (2021). Tscheulin, Dieter K ; Zogaj, Adnan ; Arnold, Christian ; Lindenmeier, Jorg.
    In: International Review on Public and Nonprofit Marketing.
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  5. Human-like versus me-like brands in corporate social responsibility: the effectiveness of brand anthropomorphism on social perceptions and buying pleasure of brands. (2021). Kim, Jihye ; Ju, Hyun.
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  6. Dealing with Ethical Dilemmas: A Look at Financial Reporting by Firms Facing Product Harm Crises. (2021). Su, Lixin Nancy ; Magnan, Michel ; Jiang, Like ; Zhang, Shafu.
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  7. The stereotype rub-off effect – Organizational stereotypes modulate behavioural expectations, expectancy violation and punishment after transgressions. (2021). Oehmichen, Jana ; Leliveld, Marijke C ; Tauber, Susanne ; Stiegert, Peer.
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  8. Nudging generosity in consumer elective pricing. (2021). Li, Charis X ; Saccardo, Silvia ; Gneezy, Ayelet ; Samek, Anya.
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  9. The effects of uppercase vs. lowercase letters on consumers’ perceptions and brand attitudes. (2021). Wang, Fan ; Liu, Tianjiao ; Xie, Chenxin ; Teng, Lefa ; Foti, Lianne.
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  10. How may I help you? Driving brand engagement through the warmth of an initial chatbot message. (2021). Romero, Marisabel ; Kull, Alexander J ; Monahan, Lisa.
    In: Journal of Business Research.
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  11. Extending B2B brands into the B2C market: Whether, when, and how brands should emphasize B2B industry background. (2021). Ke, Nianman ; Feng, Wenting ; Ding, YI ; Zhou, Zhimin.
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  12. Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence. (2021). Orsingher, Chiara ; Hagel, Julia ; Gelbrich, Katja.
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  13. Exploring the effects of for?profit and nonprofit size congruency: An exchange perspective on cause?related marketing. (2021). Yu, Guohong ; Jones, Niusha ; Hamby, Anne.
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  14. The preference for potential in competence, not in morality: Asymmetric biases regarding a groups potential for moral improvement and decline. (2020). Zuo, Bin ; Wei, Jin ; Tan, Xiao ; Wen, Fangfang ; Xie, Zhijie.
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  15. The Persuasive Effect of Competence and Warmth on Clothing Sustainable Consumption: The Moderating Role of Consumer Knowledge and Social Embeddedness. (2020). Oh, Minjung ; Jo, Gin Young ; Hwang, Yoon Yong.
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  16. Communication Strategies for the 2030 Agenda Commitments: A Multivariate Approach. (2020). Galindo-Alvarez, David ; Amor-Esteban, Victor ; Garcia-Sanchez, Isabel-Maria.
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  17. The Effects of Environmental Haptic Cues on Consumer Perceptions of Retailer Warmth and Competence. (2020). Deitz, George D ; Oakley, Jared ; Peck, Joann ; Balaji, M S ; Jha, Subhash.
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    RePEc:eee:jouret:v:96:y:2020:i:4:p:590-605.

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  18. Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs. (2020). Lim, Heejin ; Chong, Sze Man ; Cuevas, Leslie M ; Ki, Chung-Wha.
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  19. Consumer Responses to Conflict-Management Strategies on Non-Profit Social Media Fan Pages. (2020). Breitsohl, Jan ; Dineva, Denitsa ; Megicks, Philip ; Garrod, Brian.
    In: Journal of Interactive Marketing.
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  20. Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings. (2020). Scott, Maura L ; Roggeveen, Anne L ; Mende, Martin ; Kroschke, Mirja ; Grewal, Dhruv.
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  21. Whose Algorithm Says So: The Relationships Between Type of Firm, Perceptions of Trust and Expertise, and the Acceptance of Financial Robo-Advice. (2020). Donkers, Bas ; dellaert, benedict ; Carlos , .
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  22. The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms. (2020). Ha, Sejin ; Huang, Ran.
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  23. Do brand warmth and brand competence add value to consumers? A stereotyping perspective. (2020). Zabkar, Vesna ; Arslanagic-Kalajdzic, Maja ; Diamantopoulos, Adamantios ; Kolbl, Iva.
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  24. Universal dimensions of individuals perception: Revisiting the operationalization of warmth and competence with a mixed-method approach. (2020). Diamantopoulos, Adamantios ; Halkias, Georgios.
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  25. The effects of endorsers facial expressions on status perceptions and purchase intentions. (2020). Wyer, Robert S ; Chen, Yunqing.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:37:y:2020:i:2:p:371-385.

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  26. .

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  27. An Ethical Perspective on Necro-Advertising: The Moderating Effect of Brand Equity. (2019). Boeuf, Benjamin ; Darveau, Jessica.
    In: Journal of Business Ethics.
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  28. How the frequency and amount of corporate donations affect consumer perception and behavioral responses. (2018). He, Yanqun ; Jin, Liyin.
    In: Journal of the Academy of Marketing Science.
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  29. Brand associations: the value of ability versus social responsibility depends on consumer goals. (2018). Ashoori, Minoo Talebi ; Lee, Yunjung ; Johnson, Zachary S.
    In: Journal of Brand Management.
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  30. Self-Reporting CSR Activities: When Your Company Harms, Do You Self-Disclose?. (2018). Lee, Yunjung ; Ashoori, Minoo Talebi ; Johnson, Zachary.
    In: Corporate Reputation Review.
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  31. Gender Bias, Social Impact Framing, and Evaluation of Entrepreneurial Ventures. (2018). Huang, Laura ; Lee, Matthew.
    In: Organization Science.
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  32. Using descriptive norm appeals effectively to promote green behavior. (2018). Monnot, Elisa ; Reniou, Fanny ; Elgaaied-Gambier, Leila.
    In: Post-Print.
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  33. Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace. (2018). Liu, Stephanie Q ; Mattila, Anna S ; Bogicevic, Vanja.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:89:y:2018:i:c:p:47-56.

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  34. Why the family business brand matters: Brand authenticity and the family firm trust inference. (2018). Lude, Maximilian ; Prugl, Reinhard.
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    RePEc:eee:jbrese:v:89:y:2018:i:c:p:121-134.

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  35. Using descriptive norm appeals effectively to promote green behavior. (2018). Monnot, Elisa ; Elgaaied-Gambier, Leila ; Reniou, Fanny.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:82:y:2018:i:c:p:179-191.

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  36. May the force drag your dynamic logo: The brand work-energy effect. (2018). Baxter, Stacey M ; Ilicic, Jasmina.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:35:y:2018:i:3:p:509-523.

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  37. Damage Control: Earnings Management by Firms Facing Product Harm Crises. (2018). Zhang, Shafu ; Su, Lixin ; Magnan, Michel ; Jiang, Like.
    In: CIRANO Working Papers.
    RePEc:cir:cirwor:2018s-01.

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  38. To Profit or Not to Profit? The Role of Greed Perceptions in Consumer Support for Social Ventures. (2017). Lee, Saerom ; Winterich, Karen Page ; Bolton, Lisa E.
    In: Journal of Consumer Research.
    RePEc:oup:jconrs:v:44:y:2017:i:4:p:853-876..

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  39. The Price of Beauty: Differential Effects of Design Elements with and without Cost Implications in Nonprofit Donor Solicitations. (2017). Townsend, Claudia .
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    RePEc:oup:jconrs:v:44:y:2017:i:4:p:794-815..

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  40. What motivates Ugandan NGOs to diversify: Risk reduction or private gain?. (2017). Owens, Trudy ; Dang, Canh Thien.
    In: Discussion Papers.
    RePEc:not:notcre:17/11.

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  41. Stereotyping Effects on Cities: Measurement Scales for Citys Warmth and Competence. (2016). Zait, Adriana ; Horodnic, Ioana ; Ursachi married Horodnic, Ioana ; Bertea, Patricia Elena ; Andrei, Andreia Gabriela.
    In: Management Dynamics in the Knowledge Economy Journal.
    RePEc:nup:jrmdke:v:4:y:2016:i:2:p:263-275.

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  42. No I wont, but yes we will: Driving sustainability-related donations through social identity effects. (2016). Champniss, Guy ; Dimitriu, Radu ; MacDonald, Emma K ; Wilson, Hugh N.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:111:y:2016:i:c:p:317-326.

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  43. Why Nonprofits Are Easier to Endorse on Social Media: The Roles of Warmth and Brand Symbolism. (2016). Bernritter, Stefan F ; Smit, Edith G.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:33:y:2016:i:c:p:27-42.

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  44. Strategic partnerships with nonprofits in corporate social responsibility (CSR): The mediating role of perceived altruism and organizational identification. (2016). Lee, Jaejin ; Yang, Sung-Un ; Rim, Hyejoon .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:9:p:3213-3219.

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  45. From bottom line to consumers’ mind: The framing effects of accounting information. (2015). Tian, Yan ; Zhou, Hui.
    In: Accounting, Organizations and Society.
    RePEc:eee:aosoci:v:43:y:2015:i:c:p:56-66.

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  46. Branding insights: an interdisciplinary journey from perception to action. (2014). Zait, Adriana ; Andrei, Andreia Gabriela ; Adriana, Zait .
    In: MPRA Paper.
    RePEc:pra:mprapa:61114.

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  47. The Importance of Race and Religion in Social Service Providers. (2014). Hsu, Becky ; Hinkson, Leslie ; Hackett, Conrad.
    In: Social Science Quarterly.
    RePEc:bla:socsci:v:95:y:2014:i:2:p:393-410.

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  48. PERCEPTIONS OF WARMTH & COMPETENCE IN ONLINE NETWORKING: AN EXPERIMENTAL ANALYSIS OF A COMPANY LAUNCH. (2014). Zait, Adriana ; Andrei, Andreia Gabriela.
    In: Review of Economic and Business Studies.
    RePEc:aic:revebs:y:2014:i:13:andreia.

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  49. Communicating responsibility-practicing irresponsibility in CSR advertisements. (2013). Shukla, Paurav ; Berry, Aidan ; Perks, Keith J. ; Farache, Francisca .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:10:p:1881-1888.

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