Sumo Logic Status

North America 1 (US1)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

North America 2 (US2)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

America Federal (FED)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Europe 1 (EU)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Europe 2 (DE)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Australia (AU)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Japan (JP)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Canada (CA)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

India (IN)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Korea (KR)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

4

Upcoming Maintenances

3

Maintenances Last 30 Days

External Services

Scheduled Maintenance

Scheduled Maintenance Planned Maintenance

Schedule

October 27, 2025 10:00AM - October 28, 2025 12:00AM UTC

Components

Europe 2 (DE)

Services

Automation Service, CSOAR User Interface

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. Access to Cloud SOAR Automation will be limited. During the maintenance window users may experience: Partial availability of CSOAR and Automation Service specifically, there can be issues in running playbooks and actions that rely on Automation Bridge. - No data loss is expected. - No user action is required after this window. - This page will be updated once the maintenance is complete.

Scheduled Maintenance Planned Maintenance

Schedule

October 27, 2025 10:00PM - October 28, 2025 12:00AM UTC

Components

Europe 1 (EU)

Services

Automation Service, CSOAR User Interface

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. Access to Cloud SOAR Automation will be limited. During the maintenance window users may experience: Partial availability of CSOAR and Automation Service specifically, there can be issues in running playbooks and actions that rely on Automation Bridge. - No data loss is expected. - No user action is required after this window. - This page will be updated once the maintenance is complete.

Scheduled Maintenance Planned Maintenance

Schedule

October 28, 2025 4:00AM - 6:00AM UTC

Components

Canada (CA)

Services

Automation Service, CSOAR User Interface

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. Access to Cloud SOAR Automation will be limited. During the maintenance window users may experience: Partial availability of CSOAR and Automation Service specifically, there can be issues in running playbooks and actions that rely on Automation Bridge. - No data loss is expected. - No user action is required after this window. - This page will be updated once the maintenance is complete.

Scheduled Maintenance Planned Maintenance

Schedule

October 28, 2025 5:00AM - 7:00AM UTC

Components

North America 2 (US2)

Services

Automation Service, CSOAR User Interface

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. Access to Cloud SOAR Automation will be limited. During the maintenance window users may experience: Partial availability of CSOAR and Automation Service specifically, there can be issues in running playbooks and actions that rely on Automation Bridge. - No data loss is expected. - No user action is required after this window. - This page will be updated once the maintenance is complete.

History (Last 7 days)

Problem with Tracing Collection, Authentication, Billing and Account Management, CSE Processing Pipeline and CSE APIsService Disruption

Incident Status

Service Disruption

Components

North America 1 (US1)

Services

Tracing Collection, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE APIs

October 20, 2025 7:32AM UTC

[Investigating] We are currently investigating reports of problems with Tracing Collection, Authentication, Billing and Account Management, CSE Processing Pipeline and CSE APIs. The symptoms are: latency in processing and displaying tracing data, inability to log in, latency in processing and displaying security data, latency or errors communicating with API. We will provide more information soon.

October 20, 2025 7:48AM UTC

[Identified] We have identified the source of the issue and our all services are impacted and degraded because of underlying AWS us-east-1 region outage(https://health.aws.amazon.com/health/status). We are working on a fix for the problem.

October 20, 2025 10:03AM UTC

[Monitoring] AWS services are recovering, and we are also seeing that our services are recovering. We are currently monitoring the results.

October 20, 2025 4:19PM UTC

[Monitoring] We are continuing to monitor performance issues related to the Amazon Web Services (AWS) service disruptions impacting Sumo Logic's Tracing Collection, Authentication, Billing and Account Management, CSE Processing Pipeline and CSE APIs.

October 20, 2025 10:02PM UTC

[Resolved] We are no longer seeing issues with Tracing Collection, Authentication, Billing and Account Management, CSE Processing Pipeline and CSE APIs and normal operation has been restored at this time.

October 20, 2025 10:02PM UTC

[Resolved] We are no longer seeing issues with Tracing Collection, Authentication, Billing and Account Management, CSE Processing Pipeline and CSE APIs and normal operation has been restored at this time.

Problem with Logs, Metrics, Tracing CollectionDegraded Performance

Incident Status

Degraded Performance

Components

North America 2 (US2), America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN), Korea (KR)

Services

Logs Collection

October 20, 2025 5:48PM UTC

[Monitoring] Due to the on-going AWS outage, Sumo Logic is experiencing sporadic failures to collect Logs, Metrics, Tracing data from the affected AWS us-east-1 region. We are currently monitoring the results.

October 20, 2025 9:36PM UTC

[Resolved] We are no longer seeing issues with Logs Collection and normal operation has been restored at this time.

October 20, 2025 10:01PM UTC

[Resolved] We are no longer seeing issues with Logs Collection and normal operation has been restored at this time.

Problem with All ServicesService Disruption

Incident Status

Service Disruption

Components

America Federal (FED)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, CSOAR User Interface

October 20, 2025 8:12AM UTC

[Identified] We have identified the source of the issue and our all services are impacted and degraded because of underlying AWS us-east-1 region outage(health.aws.amazon.com/health/status). We are working on a fix for the problem.

October 20, 2025 9:58AM UTC

[Monitoring] AWS services are recovering, and we are also seeing that our services are recovering. We are currently monitoring the results.

October 20, 2025 1:18PM UTC

[Resolved] We are no longer seeing issues with Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, Authentication, Billing and Account Management, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service and CSOAR User Interface and normal operation has been restored at this time.

Problem with AuthenticationService Disruption

Incident Status

Service Disruption

Components

North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN), Korea (KR)

Services

Authentication

October 20, 2025 8:23AM UTC

[Identified] We have identified the source of the issue affecting Authentication because of underlying AWS us-east-1 region outage(https://health.aws.amazon.com/health/status). The symptoms are: inability to log in. We are working on a fix for the problem.

October 20, 2025 8:56AM UTC

[Monitoring] We have implemented a fix for the issue affecting Authentication. We are currently monitoring the results.

October 20, 2025 9:30AM UTC

[Monitoring] We are continuing to monitor the fix for Authentication.

October 20, 2025 9:36AM UTC

[Resolved] We are no longer seeing issues with Authentication and normal operation has been restored at this time.

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. Access to Cloud SOAR Automation will be limited. During the maintenance window users may experience: Partial availability of CSOAR and Automation Service specifically, there can be issues in running playbooks and actions that rely on Automation Bridge. - No data loss is expected. - No user action is required after this window. - This page will be updated once the maintenance is complete.

Components

North America 1 (US1)

Services

Automation Service, CSOAR User Interface

Schedule

October 19, 2025 5:00AM - October 19, 2025 7:00AM UTC

October 19, 2025 5:00AM UTC

[Update] Scheduled maintenance is starting.

October 19, 2025 7:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. Access to Cloud SOAR Automation will be limited. During the maintenance window users may experience: Partial availability of CSOAR and Automation Service specifically, there can be issues in running playbooks and actions that rely on Automation Bridge. - No data loss is expected. - No user action is required after this window. - This page will be updated once the maintenance is complete.

Components

Australia (AU)

Services

Automation Service, CSOAR User Interface

Schedule

October 17, 2025 9:30PM - October 17, 2025 11:30PM UTC

October 17, 2025 9:30PM UTC

[Update] Scheduled maintenance is starting.

October 17, 2025 11:30PM UTC

[Update] Scheduled maintenance is complete.

Scheduled MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. Access to Cloud SOAR Automation will be limited. During the maintenance window users may experience: Partial availability of CSOAR and Automation Service specifically, there can be issues in running playbooks and actions that rely on Automation Bridge. - No data loss is expected. - No user action is required after this window. - This page will be updated once the maintenance is complete.

Components

Japan (JP), Korea (KR)

Services

Automation Service, CSOAR User Interface

Schedule

October 17, 2025 9:00PM - October 17, 2025 11:00PM UTC

October 17, 2025 9:00PM UTC

[Update] Scheduled maintenance is starting.

October 17, 2025 11:00PM UTC

[Update] Scheduled maintenance is complete.

Problem with CSE Processing PipelineService Disruption

Incident Status

Service Disruption

Components

North America 1 (US1)

Services

CSE Processing Pipeline

October 17, 2025 8:35AM UTC

[Investigating] We are currently investigating reports of problems with the CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.

October 17, 2025 9:34AM UTC

[Identified] We have identified the source of the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are working on a fix for the problem.

October 17, 2025 10:29AM UTC

[Monitoring] We implemented a fix for the issue affecting the CSE Processing Pipeline after investigating. The symptoms are: latency in processing and displaying security data. We are currently monitoring the results.

October 17, 2025 10:53AM UTC

[Resolved] We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

Problem with Metrics Searches and Metrics AutocompleteDegraded Performance

Incident Status

Degraded Performance

Components

North America 2 (US2)

Services

Metrics Searches, Metrics Alerting

October 15, 2025 7:57PM UTC

[Investigating] We are currently investigating reports of problems with Metrics Searches and Metrics Autocomplete. Some queries will not return the most recent data and autocomplete values when entering queries may have outdated information. We will provide more information soon.

October 15, 2025 8:16PM UTC

[Monitoring] We have implemented a fix for the issue affecting Metrics Searches and Metrics Alerting. We are currently monitoring the results.

October 15, 2025 8:22PM UTC

[Resolved] We are no longer seeing issues with Metrics Searches and Metrics Alerting. Normal operation has been restored at this time.

StatusHistory

Powered by Status.io

External Services

Scheduled Maintenance

Scheduled Maintenance Planned Maintenance

Scheduled Maintenance Planned Maintenance

Scheduled Maintenance Planned Maintenance

Scheduled Maintenance Planned Maintenance

History (Last 7 days)

Problem with Tracing Collection, Authentication, Billing and Account Management, CSE Processing Pipeline and CSE APIsService Disruption

Problem with Logs, Metrics, Tracing CollectionDegraded Performance

Problem with All ServicesService Disruption

Problem with AuthenticationService Disruption

Scheduled MaintenancePlanned Maintenance

Scheduled MaintenancePlanned Maintenance

Scheduled MaintenancePlanned Maintenance

Problem with CSE Processing PipelineService Disruption

Problem with Metrics Searches and Metrics AutocompleteDegraded Performance

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