Solr Production Support
We deliver enterprise-class,
worldwide production support for Solr.
13+
years of experience
100+
enterprise clients
30%
Avg cost reduction
15k+
clusters optimized
Your projects accelerated
Our support engineers have many years of experience helping our clients with Solr, Elasticsearch, and OpenSearch and a number of engineers on our staff have written books, given talks, and written numerous technical blogs on various search topics.
Sematext Monitoring monitors all Solr/SolrCloud metrics and is frequently used by our consulting clients and support customers. This gives our support staff immediate access to all your Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
Sematext Monitoring monitors all Solr/SolrCloud metrics and is frequently used by our consulting clients and support customers. This gives our support staff immediate access to all your Solr, JVM, and system metrics, thus allowing us to troubleshoot your production issues faster and more efficiently.
- Support price is not based on the number of nodes
- Solr versions supported: 9.x, 8.x, 7.x, 6.x, 5.x, 4.x, 3.x
- 3-year subscriptions receive discount when paid in advance
- Prices are annual and are expressed in US Dollars
Features
Standard
Professional
Enterprise
24/7
Annual price
$10,000
$15,000
$25,000
$25,000
Response time
2 business days
8 business hours
03:00-17:00 EST/EDT
03:00-17:00 EST/EDT
4 business hours
03:00-17:00 EST/EDT
03:00-17:00 EST/EDT
1/4/8 hours
(level 1/2/3)
(level 1/2/3)
Monthly incidents
2
3
4
Unlimited
# of nodes
10
15
20
Unlimited
Annual health checks
Included
Included
Hot fixes
Canada
Sematext Cloud
0%
0%
10%
15%
Contact
Email
Email
Email & voice
Email & voice
3-year payment discount
5%
10%
15%
15%