The conventional methodology for system performance measurement, which relies primarily on throughput-sensitive benchmarks and throughput metrics, has major limitations when analyzing the behavior and performance of interactive workloads. The increasingly interactive character of personal computing demands new ways of measuring and analyzing system performance. In this paper, we present a combination of measurement techniques and benchmark methodologies that address these problems. We introduce several simple methods for making direct and precise measurements of event handling latency in the context of a realistic interactive application. We analyze how results from such measurements can be used to understand the detailed behavior of latency-critical events. We demonstrate our techniques in an analysis of the performance of two releases of Windows NT and Windows 95. Our experience indicates that latency can be measured for a class of interactive workloads, providing a substantial improvement in the accuracy and detail of performance information over measurements based strictly on throughput.